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Steve DiGioia

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With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers’ desire. As a certified trainer, author & speaker, Steve has been recognized as a three-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @SteveDiGioia.
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ARTICLES BY steve digioia



There are two viewpoints to take when answering the question; is your team better with or without you. It all depends on what is more important to you as a manager. Let’s break both sides down.
 

The Better With You Manager


Some managers want to be the center of attention, the star. They want the bosses to know how important their contribution is to the team. They work long hours and usually micromanage their employees. They may also have a heav...

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SPOTLIGHT

Customer service trainer, coach, author, speaker, consultant. I help companies and their employees improve service, increase morale and provide the experience their customers’ desire; training for effective, efficient anticipatory service. * Voted a "World's Top 30 Customer Service Professional 2018"​ by globalgurus.org * Named “Top Customer Experience Influencer For 2017” – CCW Digital.com * Voted a “Top 50 Customer Service Thought Leader” by ICMI.com for 2016. * Design and deliver training through video, webinar, onsite group and one-on-one sessions.