A Fresh Vision for Human
Capital Management
During the first wave of DX initiatives, transformation was closely aligned with the comprehensive reshaping of customer experience. While this gathered a lot of marketing focus and resources, it soon led to a digital deadlock.
The crucial realization here was that no successful DX project could deliver on 100% of the goals set without focusing on the workforce that was responsible for making those changes happen. IDC research has shown that transformation on the customer side is always connected to transforming the workforce. This goes well beyond the front office.
In today's workplace, employees desire more engagement, personalized and on-the-job training, and distinct career paths, akin to the demands of customers.