Article | August 6, 2020
Digital transformation is the concept of using technology to solve business problems. As business strategies become more global and organizations need to be more agile, it only makes sense to use technology to our greatest advantage. Over the past few months, I’ve shared with you a few articles that I worked on with our friends at Paycom about digital transformation and how it can positively impact the employee experience. While I hope you enjoyed each of the articles as you read them, I thought you might like to see them together and how they connect.
Article | August 6, 2020
These days it feels like we’ve been thrust into a virtual world. While we’re all comfortable with personal communication through our smartphones and laptops (maybe a little too comfortable), many people are finding themselves confined to fully digital communication for the first time in their careers. In the workplace, this means making the big switch from in-person meetings to remote meetings—a switch from “pants” to “no pants,” as we in the remote work world like to call it.
Article | August 6, 2020
A PwC study shows that over 58% of businesses deploy HR technology for attracting and retaining new talent. With the Covid-19 pandemic, HR analytics and automation are slated to embed deeper into the people management framework. The demand for optimal HR tech will put it at the heart of a global transformation in the workplace.
While HR professionals will see a drastic rise in their responsibilities, HR tech is evolving even faster. Therefore, keeping up with the latest trends in HR can prove critical in meeting business objectives.
The unprecedented demand for tech in workforce management is demonstrated by the fact that by 2022, the HR technology market will surpass $10 billion and there is a reason for that.
Covid-19 led disruption in HR management
The role of HR has acquired a new dimension post-pandemic, going from supporting a business to driving much of its momentum through its employees. In addition, it has forced organizations to modify their priorities about their workforce.
A Harris Poll survey of U.S. employees reveals that about 48% of employees reported feeling isolated from co-workers and 42% felt their career progression has been impacted due to lack of in-person interactions. As a result, employee learning, mentoring, engagement, mental health and all-round wellness are more important than ever. And HR technology is rapidly taking shape to cater to this new outlook.
Most successful organizations share the awareness that people management is the key to achieving great heights in business. Taking a people-first approach will help mitigate the hurdles created in the aftermath of a global health crisis. Integrating technology into the fabric of HR management might be the answer.
The confluence of HR and technology
Now that companies manage a workforce scattered across various physical locations providing a boundless working environment is vital. Simulating an office atmosphere may not be completely possible, but recreating the workplace experience virtually with collaboration, communication, engagement at the core is within reach.
Recently, Miami-based startup, Mytaverse launched a VR platform to make remote work more productive and collaborative.
On the other hand, HR tech has revolutionized core HR processes as well. Increasingly, human resources professionals are relying on technology to automate everyday operations.
It has made paperwork redundant and reduced the scope of administrative duties, creating more efficiency and redirecting precious resources to be used in a strategy-driven manner. In addition, HR functions like payroll and compliance being digitized will make HR a powerhouse of strategy and analysis.
Performance management will also see tangible impacts. With the adoption of analytics across employee engagement, recognition and retention components, HR managers can make better data-backed decisions.
The pandemic has also provided HR tech startups and software providers with much impetus to innovate new solutions. As a result, feature-rich platforms which offer end-to-end user journeys that align smoothly with every stage of the HR workflow are on the rise.
The rapid growth of the HR tech market demonstrates that organizations, too, recognize the need to upgrade their HR tech.
Hiring with Artificial Intelligence and Machine Learning
While onboarding and recruitment have always relied on technology, Artificial Intelligence (AI) and Machine Learning (ML) are further opening up avenues of optimization. Technology is no longer just the facilitator but a catalyst in the hiring and onboarding process, as proven by the recent launch of Engagement AITM.
The only way to improve the recruitment pipeline at scale is to automate the labor-intensive parts of the sourcing process with AI while optimizing candidates for quality. Today, recruiters manually reach out to candidates for each role only to receive a few responses. About 63% say that talent shortage and engagement from candidates is their biggest problem. Talenya's Engagement AITM converts ‘passive’ candidates into applicants without the extra work by optimizing and fully automating the process.
- Talenya CEO and Co-founder Gal Almog
Talenya, a leader in AI-powered hiring solutions, launched its fully automated talent sourcing software, Engagement AITM, to engage passive job seekers. The tool allows HR teams to be proactive in automating sourcing and contacting candidates who meet requirements. The tool further integrates with Talenya’s Diversity AITM to design talent search keeping the organization’s diversity goals in mind.
Software innovations like these take hiring to the next level by integrating organizational HR objectives into one powerful solution. Additionally, with the advent of cloud solutions, organizations have the opportunity to create a truly boundless HR process.
Is cloud-based HRMS the future?
Any discourse on HR tech is incomplete without the mention of cloud-based human resources management.
Today’s HR tech may have eliminated paperwork, but cloud solutions helped organizations put it into action. As a result, HR professionals can store, access and manage vast amounts of information through a centralized portal with virtually endless storage capacity and built-in data security.
Small businesses are especially making the most of cloud-based HR software solutions to move from an offline outdated HR function to a more future-ready setup. With single-point tracking, cloud platforms allow HR teams to manage workflows across all HR functions seamlessly.
In addition, the flexibility of the cloud and its ability to scale without extensive modifications has leveled the playing field for small businesses. As a result, they can compete better and scale faster.
Discovering new horizons of HR Management
The future of human resources technology is in good hands as providers and tech leaders continue to keep their eye on the future. Further, data analytics in HR is being used to gather insights into the workforce and to predict patterns and outcomes. For example, predictive analytics will be central to HR as more and more HR teams use it to identify which employees will be successful and most at-risk for turnover. But there is more.
Predictive data analytics allows HR teams to identify scope for optimization in areas of productivity, engagement and performance. Not only that, new tools enable HR teams to implement initiatives that boost performance. HR teams can add a layer of analysis to fine-tune processes to perfection with the continued mapping of these measures.
To put it simply, the confluence of HR and tech has created an exciting outlook for the function. While the pandemic may have left many repercussions in its wake, it has also exposed HR leaders to the potential of human resources technology to change the face of HR. From being a purely administrative function, HR will acquire a strategic advantage with the help of the latest technology in the future. Being open to solving challenges with the help of HR tech will prove crucial for forward-looking organizations in adopting upcoming technologies.
Frequently Asked Questions
How does cloud computing help maintain data security?
Data security features today are cutting edge and the cloud is no exception. Cloud solution providers today offer comprehensive data integrity that follows global compliance regulations as well. In addition, automation and self-service can further eliminate data manipulation and increase compliance with high-security benchmarks.
In what HR functions can data analytics be implemented?
Today’s human resources software offers data analytics and reporting across the board. Most HRIS functions offer data collection across recruitment, payroll and retention functions. However, with the rise of employee engagement and recognition, modern HR software solutions can now map and analyze data for workforce management.
How to improve adoption of new technologies within the organization?
A training program should help orient your employees to adopt new systems into their daily work. Ensure that HR teams develop fast and result-oriented programs that can be tracked for efficiency. It may not be an overnight process, but a dedicated program will enable the smooth implementation of new technologies.
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Article | August 6, 2020
The 3 Roles of Karpman’s Drama Triangle
This was a familiar scenario in our home when my kids were small. It was 2008, New Year’s Day. Mum and Dad were worse for wear (Uh-hum) and so to placate the kids we all went out and bought a Wii. ‘You two kids play this whilst Mum and Dad ‘rest’. An hour later I walked into the living room to find a blanket covering the TV. ‘Why has the TV got a blanket over it?’ Gabby was 8, ‘The telly was cold’. Even through my struggling state, I sensed that might not be true.
Lifting up the blanket, the wonderful colours that appeared on the screen were a sight to behold. Though not quite as much as the Wii remote that was buried in the screen. Jack, ‘Do you $££$$$$$ remember I said to put the strap thing around your wrist when you played bowling?!’ I shouted at the kids. My wife heard and came to defend them ‘as they are only little’.
This is the drama triangle.
In this scenario, it is short-lived, typical of young families, and provides amusing stories to ponder on in the later grey-haired years. There are much more unproductive, unhealthy, and toxic drama triangles that we have all been part of.
The Persecutor, The Rescuer, and the Victim
Steven Karpman came up with the drama triangle in the 1960s, winning the Eric Berne Memorial Scientific Award, and the triangle is as relevant today as it was then. The Drama Triangle is about three roles; The Persecutor, The Rescuer, and the Victim. Imagine an inverted triangle with the P top left, the R top right, and the V at the bottom. To bring it to life I’ll share where we see it every day – fairy tales, films, and TV (If yours is not ‘cold’!). Little Red Riding Hood: The Big Bad Wolf was the persecutor (Villain), The Woodsman was the Rescuer (Hero), and Little Red Riding Hood was the Victim (Damsel in distress).
The drama triangle can be nicely exemplified with the Snow White fairy-tale
At work, we often play out the drama triangle in our heads moving around all 3 roles. The last time you missed a deadline your brain went something like, ‘you idiot, you knew you should have done that’ – Persecutor. ‘They treat you badly. It’s not your fault’ – Victim. ‘It’s ok, we can sort this’ – Rescuer. The roles also play out in real life too. You might have a boss or a customer that is a persecutor, or you might be that persecutor looking for people to blame. Each of us enters the drama triangle at our default position. For example, you might ‘always’ be the victim. A triangle begins because of a situation, like a missed deadline, and then we play one of the 3 roles, and look to others to be the other roles.
The challenge with the drama triangle is to know that all 3 roles end up as the victims because we move around the drama triangle until we arrive at, ‘Poor me. Help!’ To break out of this well-trodden road is about firstly knowing that the drama triangle exists, and secondly by taking the step to move your role to something much more positive. A persecutor becomes a positive challenger, the rescuer a coach, and the victim problem solves taking responsibility for the part they play.
Written by Darren A. Smith https://www.makingbusinessmatter.co.uk/drama-triangle/