The value of Strategic HR processes in Service management

MORTEN KAMP ANDERSEN, DANIEL BRENNAN | June 22, 2016

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Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is formed by the customer in an often brief encounter between a service provider’s employees and the customer. This means that the service company must excel at serving the front-line workers, who are the most important link between the company and the customers…

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SourcePointe

SourcePointe is a human resources outsourcing firm that provides your company with “back room” HR services such as: on-site payroll administration, human resources compliance, benefits administration, online human resources management, and employee performance enhancement.

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