What Does It Take to Be a Jedi in Managing Performance?

| March 21, 2014

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During the session on Performance Management, HR Jedis gave up their light-sabers and slowly started moving towards the exits when the word ‘measurement’ appeared on the screen. The speakers still bravely tackled the concept of evaluating performance and the importance of metrics to driving organizational success. Some speakers attempted to navigate this asteroid field by openly challenging the concept of a metrics driven performance management approach by emphasizing the value of ongoing coaching, only to be rebuffed by the phrase “What does not get measured does not get executed”. Considering the importance of employee engagement and adhering to organizational values, discussed in the morning sessions, I wondered how could we, as leaders, drive innovation and citizenship (i.e., extra-role) behaviours that contribute to another critical aspect of organizational life – CULTURE? Does it have to be measured?

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