For Benefit Platforms, Employers Pick User Experience Over Cost

Stephen Miller | January 25, 2018

For Benefit Platforms, Employers Pick User Experience Over Cost
Price is not the primary driver for large employers that are choosing among benefits administration technology platforms. Ease of use for benefits administrators and employees and the ability to integrate benefits technology with HR information systems were higher priorities than cost for HR respondents at large companies, a national survey shows. The HR Technology & Benefits Administration Survey was conducted during June and July 2017 by Chicago-based benefits IT advisory firm Pacific Resources, which does not own or have a financial interest in any benefits administration technology platform. Respondents were senior HR or benefits executives with decision-making authority from 91 organizations across a range of industries, with an average size of 20,000 or more employees. The findings were published in December.

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Steven is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.

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