Workforce Management
Workday | October 09, 2023
Workday and Jabil, a global manufacturing solutions provider, join forces in a strategic partnership aimed at ushering in a transformative era in HR operations.
Streamlined HR Operations through Workday Human Capital Management are expected to improve data flows and better informed decision-making.
The collaboration introduces self-service capabilities, enabling employees to independently handle HR tasks, resulting in approximately 1.5 million employee-initiated transactions annually through this user-friendly platform.
Workday, a leading provider of cloud-based HR and finance software, has entered into a strategic partnership with Jabil, a global manufacturing solutions provider. This collaboration aims to bring efficiency and transformation to Jabil's HR processes by implementing Workday Human Capital Management. Jabil had been facing the challenge of managing multiple HR systems, requiring the establishment of a unified, single source of employee data across its extensive global workforce. With the adoption of Workday Human Capital Management, Jabil has achieved a consolidated view of employee information, streamlined core HR processes, and improved data flows to enhance compliance across the organization. This transformation enables Jabil's leadership teams to make well-informed, data-driven decisions, driving growth, optimizing workforce capabilities, and addressing talent pool gaps.
May Yap, Senior Vice-President and Chief Information Officer at Jabil, stated that they had observed increased efficiencies in their various operations since deploying Workday solutions at Jabil. She mentioned that their employees could now focus on high-value tasks and leverage their skills for peak business performance in the competitive environment. Furthermore, the Workday Advanced Compensation feature empowers Jabil's managers to make more effective decisions regarding merit-based salary increases, promotions, and bonuses, resulting in a more robust compensation process.
In line with Jabil's commitment to an employee-centric approach, the introduction of self-service capabilities allows employees to independently complete various HR tasks. Workday reports that approximately 1.5 million employee-initiated transactions are processed annually through this user-friendly platform.
Pannie Sia, General Manager, ASEAN, Workday, concluded,
A data-driven HR approach serves as a compass for business success. By harnessing insights derived through employee analytics, organizations can optimize their operations and work towards fostering a harmonious synergy between their human capital and organizational goals.
[Source - hrmasia]
This strategic perspective not only enables businesses to make well-informed decisions but also facilitates the optimization of workforce capabilities and resource allocation. By adopting data-driven practices, companies can navigate the complex landscape of modern business, enhancing their competitive edge and fostering a workplace culture that resonates with their long-term goals.
Sia's remarks illuminate the transformative potential that data-driven HR brings to the forefront, offering organizations a compass to navigate the evolving dynamics of today's business environment. This approach represents a pivotal shift towards more efficient and effective HR operations, as it enables businesses to leverage the wealth of insights hidden within their workforce data to drive growth and enhance overall performance.
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Workforce Management
Business Wire | October 26, 2023
iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, has launched Symphony [AI]TM, a generative AI ecosystem that will redefine the landscape of employee training and development. By leveraging iQor's accumulated process knowledge honed over decades supporting customers, Symphony [AI] integrates innovative AI tools and proprietary large language models (LLMs) with research-driven active learning methodologies to deliver an unmatched training experience that contributes to an enhanced employee lifecycle and an irresistible customer experience.
said iQor Senior Vice President of Global Learning and Development John Kruper.
Symphony [AI] encapsulates our unwavering commitment to our people. By blending our process expertise with artificial intelligence, Symphony [AI] will facilitate more effective and meaningful learning and development experiences that contribute to a thriving workplace culture of excellence.
[Source:Business Wire]
Symphony [AI] will reshape the employee training, nesting, and development experience in three primary ways to empower agents from the outset. This drives a better employee experience that promotes growth and development, resulting in excellent customer experiences.
Training Techniques: Drawing from methodologies that accelerate learning, Symphony [AI] helps ensure employees grasp concepts faster and retain knowledge longer to create smiles from the start.
Active Learning: Through dynamic learning modules and iQor’s active learning expertise, Symphony [AI] helps make training more interactive and engaging, promoting active participation and holistic development.
Development Paths: Based on iQor's accumulated process knowledge, Symphony [AI] facilitates personalized training experiences that address individual strengths and areas of growth while cultivating an irresistible work culture.
iQor's generative AI experience underscores the BPO’s dedication to investing in its most valuable asset—its people. iQor remains at the forefront of innovation, ensuring employees are equipped, engaged, and inspired throughout their career journey.
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Workforce Management
GlobeNewswire | October 06, 2023
Ceridian HCM Holding Inc. (NYSE: CDAY; TSX: CDAY), a global leader in human capital management (HCM) technology, today introduced a new suite of features across Dayforce that will elevate the user experience and help employers and employees thrive in today’s boundless workforce. These new hyper-personalized features embed Dayforce Co-Pilot – Ceridian’s next generation of AI-fueled features, announced today – within them, enabling Dayforce customers to harness AI-powered intelligence across the Dayforce environment.
The announcement was made at INSIGHTS 2023, the company’s annual customer conference being held in Las Vegas and livestreamed online. Thousands of attendees are engaging in sessions and experiences centered on helping them drive success with “A Brand New Dayforce,” the conference's theme. At the conference, the company also announced plans to unify its brand to Dayforce, expected to become effective in January 2024.
Whether it’s actively recruiting talent, onboarding new hires, or sharing critical knowledge with employees, HR teams face new challenges addressing the needs of today’s boundless and dynamic workforce with the required scale, speed, and accuracy, said Joe Korngiebel, Chief Product and Technology Officer, Ceridian. With Dayforce, our customers can create a personalized, engaging and holistic experience that supports each and every employee, no matter where they are in their career.
New Dayforce features announced at INSIGHTS include:
Dayforce HR Service Delivery – An enhanced, AI-powered HR case management and service delivery tool with advanced conversational experiences. It surfaces answers from a knowledge base and self-learns as questions are asked, generates suggested answers, and auto-creates new HR cases for employees. Dayforce HR Service Delivery also allows administrators to automate workflows to organize and route cases, boosting the productivity of HR teams and elevating their work.
New Candidate Experience – A reimagined candidate experience portal that simplifies each step of the candidate and new hire experience. It allows job seekers to apply for positions without the frustration of arduous account creation forms and gives candidates flexibility to come back any time with save-as-you-go functionality. The new experience also simplifies the workload for recruiters by providing more efficient interfaces and automation for volume hiring and repetitive tasks.
Dayforce People Programs – An intelligent solution for orchestrating strategic HR initiatives throughout the organization. Dayforce People Programs drives simplicity into HR programs such as volunteer activities, mandatory training rollouts, alumni engagement, wellness challenges, charitable donation campaigns, and more by delivering smart, data-driven workforce segmentation and automated communication. It also empowers companies to enhance retention, elevate employee engagement, and drive transformative change effectively.
These new features will be available to Dayforce customers starting 2024.
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