Workforce Management
Alight | September 18, 2023
Alight elevates LeavePro Enterprise Software with advanced automation capabilities.
These enhancements drastically expedite client onboarding processes.
Alight reaffirms its commitment to delivering exceptional leave management solutions in the US.
Leading cloud-based human capital and technology services provider, Alight, has unveiled a major upgrade to its proprietary LeavePro software. Tailored to assist employers in the efficient management and tracking of employee leaves of absence, these updates bring potent automation capabilities to streamline the client onboarding experience.
The increased automation functionality directly impacts client onboarding, transforming processes that traditionally required up to three weeks. Thanks to these new automation features, these tasks can now be completed with a single click. This not only accelerates the onboarding process but also grants clients the advantage of earlier testing and training.
This integrated technology simplifies onboarding and empowers IT support teams to allocate more time and resources to address complex client needs. Kevin Curry, the head of Alight’s leave solutions team, emphasized their commitment to enhancing client experiences through strategic investments in leave management solutions. Alight aims to remain at the forefront, ensuring that its LeavePro enterprise software continues to be the preferred choice for leave management in the US.
Alight's LeavePro enterprise software plays an important role in helping organizations, regardless of their size, address the complexities of leave and disability management. By offering proactive solutions that modernize HR processes and improve the employee experience, LeavePro addresses the challenges faced by corporations in managing employee absences. Starting in January 2024, LeavePro will become accessible via the Alight Worklife platform, further streamlining the employee experience. This unified well-being journey allows participants to seamlessly access leaves of absence information alongside their other benefits, offering a practical and comprehensive solution.
Alight's Worklife platform combines data, analytics, and a user-friendly interface to empower confident decisions regarding health, wealth, and wellbeing. With global delivery capabilities, Alight Worklife is transforming the employee experience, offering personalized, data-driven insights that provide security and peace of mind throughout life's significant moments and decisions.
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Talent Management
Business Wire | September 27, 2023
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced comprehensive new automation solutions in the Now Platform Vancouver release. The new solutions enhance security and governance, simplify critical processes in healthcare and finance, and accelerate talent transformation through AI.
As businesses across all industries face increased pressure to adapt to technological disruption and show immediate value from digital investments, they are turning to trusted partners to help them drive growth, reduce cost, and mitigate risk. The Vancouver release integrates the latest in automation technology—including powerful, new generative AI solutions—into the Now Platform to help organizations maximize productivity, improve agility, and drive cost efficiency, with high levels of digital trust and transparency.
ServiceNow’s advantage is empowering enterprises to innovate for growth, on a single strategic platform that delivers fast results and great experiences, said CJ Desai, president and chief operating officer at ServiceNow. As we integrate generative AI across our workflows, we’re simultaneously expanding our platform capabilities with the Vancouver release to give our customers exactly what they need in this moment—new solutions that help protect their business, lower operating costs, and scale automation for end-to-end digital transformation.
Managing operational and security risk without sacrificing agility
Cyberattacks are becoming more frequent and sophisticated, with a 38% increase in 20221. In this heightened threat landscape, boards of directors and regulators alike are pushing CEOs to evolve security plans. IT leaders can no longer rely on point solutions to mitigate the barrage of threats they face. ServiceNow’s Vancouver release empowers customers to innovate faster and operate with more agility while managing increasing security risk.
ServiceNow has continued to expand its robust security portfolio to help customers adapt to modern threats. The Now Platform enables organizations to streamline incident identification and management with intelligent automation, offers an enterprise-wide view into critical risks including vulnerabilities, issues and outages, and helps protect confidential data with native platform encryption, all on a single platform. The Now Platform Vancouver release represents the next step in ServiceNow’s platform-driven security approach for more resilient, secure digital business models.
ServiceNow Zero Trust Access is the latest feature in ServiceNow Vault, helping customers build a zero-trust framework for the Now Platform with granular authentication policies. By safeguarding the type of access available to a user in a session based on various risk parameters like location, network, user risk, and devices, organizations can expand their network of authorized ServiceNow users, while also protecting customer and proprietary data.
To counter growing security risks beyond the IT department, ServiceNow has expanded Third-Party Risk Management to serve employees in more departments and industries, improving visualization and management of security threats from outside organizations.
Third-Party Risk Management gives organizations a single source of truth to easily visualize risk from third-party applications, at scale, for a more holistic, streamlined approach to risk management. New innovations include automated inherent risk questionnaires and out-of-the box due-diligence workflows to drive greater response time and IT team productivity, as well as enhanced executive reporting for improved board-level visibility and organizational agility.
Open-source software has become commonplace for application development, but it also can introduce security risks. ServiceNow has introduced Software Bill of Materials (SBOM) management to easily process and ingest software components inventory, gain comprehensive insights into its presence within business applications, assess security risk, and drive response workflows. By extending centralized visibility for third-party and home-grown applications, SBOM gives customers the ability to more easily manage cyber risk that can accompany open-source software.
Simplifying mission-critical processes and unlocking value with intelligent automation
Companies could automate 30% of worked hours across all industries2, the majority of which include repetitive processes that are necessary for day-to-day operations but aren’t necessarily value-driving. ServiceNow’s Vancouver release allows organizations to do just that, automating manual processes so that employees can focus on more complex work, and driving ROI from digital investments with significant efficiency gains.
For example, managing the maintenance, security, and compliance needed for clinical devices diverts clinician energy from patient care to paperwork.
ServiceNow’s new Clinical Device Management (CDM) solution simplifies how healthcare providers install, service, manage, and maximize the life of devices, such as MRI and X-ray machines. CDM automates the upkeep and management of these devices, guides staff on ordering parts, and identifies the best technicians for device maintenance, leading to improved patient safety and care. In addition, healthcare providers can save on maintenance expenses related to critical, costly devices.
Accounts Payable Operations (APO), an enhancement to Source to Pay Operations, is now generally available as part of the Vancouver release. APO, part of ServiceNow’s Finance and Supply Chain Workflows, automates the accounts payable process, allowing teams to digitize the invoice receipt, reconciliation and payment process, which can positively impact cash flow as well as supplier relationships. With APO, customers can reduce their typical manual processes costs (~$16 per invoice) by up to 80% with automation from ServiceNow.3
Accelerating talent transformation with AI
The growing skills shortage and employee demand for continuous learning is pressuring businesses and HR leaders to rethink the way they train and develop talent. Seventy-seven percent of employers report difficulty in filling roles—the biggest skills gap in 17 years.4
To help leaders better meet the needs of their workforce while optimizing for the future of work, Employee Growth and Development (EGD) is generally available today. EGD uses AI to collect, validate, and continuously update employee skills data, giving leaders greater visibility and insight into workforce capabilities so they can make smarter talent decisions that fuel business growth.
New in ServiceNow’s Vancouver release, managers can create customized and trackable growth plans for employees that align skills development to career ambitions. Employees can define career aspirations, explore career options, and self-drive career progression through guided actions. AI-powered recommendations and proactive prompts foster more informed career conversations between managers and employees and empower employees to take ownership of their career development all from a single career hub.
Both CEOs and CHROs know that skills are a core driver of every company's transformation. To enable this work at scale, technology has to keep pace. ServiceNow is leading the way with our Employee Growth and Development solution, harnessing AI to empower people to grow with more accessible, inclusive, and impactful opportunities, while providing leaders the transparency to see progress across the enterprise, said Jacqui Canney, Chief People Officer at ServiceNow. This solution bridges the gap between employees' existing skillsets and the necessary actions for development, and propels organizational growth while unlocking everyone's full potential. It's not just a tool, it's how we will help reshape the future of workforce development, placing people at the heart of everything we do.
As a part of the Vancouver release, ServiceNow also launched Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. With this update, customers can accelerate productivity, improve experiences, and increase agility across every business function through the power of generative AI.
What customers and partners are saying about the Now Platform Vancouver release
EY
“Collaborating with ServiceNow has allowed us to implement effective solutions to improve EY finance and procurement teams’ work experience,” said Hank Prybylski, EY global vice chair – transformation. “Building on this valuable alliance, new solutions in ServiceNow’s Finance and Supply Chain Workflows, such as Accounts Payable Operations (APO), will help EY teams operate more efficiently by connecting a wide range of data, systems, and people, so they can drive more business value.”
IBM Consulting
"Pairing IBM's Skills expertise with ServiceNow Employee Growth and Development, we will revolutionize talent management," said Deniz Demirel, talent transformation strategic partnerships leader at IBM Consulting. "By consolidating the digital experience platform with learning, development, and skills intelligence, our customers can gain data-driven insights to proactively identify and develop critical skills, effectively closing talent gaps and simplifying the overall employee experience."
Optimum Healthcare IT
"At Optimum Healthcare IT, we recognize that healthcare organizations want a platform that provides a single view across the enterprise regardless of the type of asset. With ServiceNow’s Clinical Device Management, they can now take a holistic approach to managing their clinical devices on a single platform, optimizing the value of their investments,” said Brian Symonds, president of Optimum Healthcare IT. “This exciting new product, combined with our world-class staffing and consulting services, allows us to maximize value for customers through streamlined processes, compliance management, and risk assessment. This comprehensive approach resonates with many enterprise leaders as they desire heightened visibility and reporting, and it enables us to provide a whole new level of value for our customers."
Availability
The Now Platform Vancouver release is generally available today.
A slate of new generative AI innovations, partnerships, and enhancements were also announced today and will be available on Sept. 29; more details can be found here.
Additional information:
Learn more about the Vancouver release from Jon Sigler, Senior Vice President of Platform.
Watch a demo on Now Assist for every workflow.
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Workforce Management
Workday | October 09, 2023
Workday and Jabil, a global manufacturing solutions provider, join forces in a strategic partnership aimed at ushering in a transformative era in HR operations.
Streamlined HR Operations through Workday Human Capital Management are expected to improve data flows and better informed decision-making.
The collaboration introduces self-service capabilities, enabling employees to independently handle HR tasks, resulting in approximately 1.5 million employee-initiated transactions annually through this user-friendly platform.
Workday, a leading provider of cloud-based HR and finance software, has entered into a strategic partnership with Jabil, a global manufacturing solutions provider. This collaboration aims to bring efficiency and transformation to Jabil's HR processes by implementing Workday Human Capital Management. Jabil had been facing the challenge of managing multiple HR systems, requiring the establishment of a unified, single source of employee data across its extensive global workforce. With the adoption of Workday Human Capital Management, Jabil has achieved a consolidated view of employee information, streamlined core HR processes, and improved data flows to enhance compliance across the organization. This transformation enables Jabil's leadership teams to make well-informed, data-driven decisions, driving growth, optimizing workforce capabilities, and addressing talent pool gaps.
May Yap, Senior Vice-President and Chief Information Officer at Jabil, stated that they had observed increased efficiencies in their various operations since deploying Workday solutions at Jabil. She mentioned that their employees could now focus on high-value tasks and leverage their skills for peak business performance in the competitive environment. Furthermore, the Workday Advanced Compensation feature empowers Jabil's managers to make more effective decisions regarding merit-based salary increases, promotions, and bonuses, resulting in a more robust compensation process.
In line with Jabil's commitment to an employee-centric approach, the introduction of self-service capabilities allows employees to independently complete various HR tasks. Workday reports that approximately 1.5 million employee-initiated transactions are processed annually through this user-friendly platform.
Pannie Sia, General Manager, ASEAN, Workday, concluded,
A data-driven HR approach serves as a compass for business success. By harnessing insights derived through employee analytics, organizations can optimize their operations and work towards fostering a harmonious synergy between their human capital and organizational goals.
[Source - hrmasia]
This strategic perspective not only enables businesses to make well-informed decisions but also facilitates the optimization of workforce capabilities and resource allocation. By adopting data-driven practices, companies can navigate the complex landscape of modern business, enhancing their competitive edge and fostering a workplace culture that resonates with their long-term goals.
Sia's remarks illuminate the transformative potential that data-driven HR brings to the forefront, offering organizations a compass to navigate the evolving dynamics of today's business environment. This approach represents a pivotal shift towards more efficient and effective HR operations, as it enables businesses to leverage the wealth of insights hidden within their workforce data to drive growth and enhance overall performance.
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