How Is Artificial Intelligence Changing the Workplace
Lisa Nagele-Piazza | November 13, 2018
A workplace run by artificial intelligence (AI) and robotics is not a futuristic concept. Such technology is already a part of the workplace and will continue to shape the labor market. Therefore, employers need to anticipate changes in job functions and be aware of legal pitfalls associated with evolving technology. In the past, automation was prevalent in manufacturing and other industrial settings, but AI and robotics are being introduced in the service industry, too, said Gerlind Wisskirchen, an attorney with CMS Hasche Sigle in Cologne, Germany. Eighty percent of U.S. jobs are service-oriented, according to the Bureau of Labor Statistics. AI developments in the service sector will have a dramatic impact on the labor market and the types of jobs that will be available in the future, Wisskirchen said Nov. 8 at the American Bar Association's 2018 Labor and Employment Law Conference. "In the past, we saw trends coming slowly," she said. But now, new technology is disrupting whole industry sectors, and business leaders may not see it coming. "That's scary for companies." Here's what business leaders should be thinking about now to anticipate changes and stay ahead of the curve.