TALENT ACQUISITION,RECRUITMENT & RETENTION
OMNIPRESENT | August 05, 2022
Global employment partner Omnipresent today launches the OmniAcademy, a free online learning platform dedicated to helping HR professionals and senior leaders to grow successful, international businesses with ease.
Developed by Omnipresent's team of HR experts, the OmniAcademy's first course - 'Everything you need to know about international hiring' - comprises 13 step-by-step videos with downloadable guides for time-strapped teams. This is the first in a series of courses, and those who complete them will receive certification for the skills developed in each course.
'We founded Omnipresent on the belief that borderless hiring is a key component in the future of work. And with organisations looking increasingly further afield to hire the best talent in a competitive market, HR leaders need to be equipped with the right information to guarantee a positive employee experience, wherever their employees are based. However, we know first hand that this can be extremely complex - our team of over 400 is currently based in 53 countries, so we've had to navigate these very challenges ourselves. This is why we've created the OmniAcademy: to help HR teams make the most of global work and create a seamless experience for their employees."
-CEO and Co-founder of Omnipresent, Matthew Wilson
The launch of the OmniAcademy comes at a time when 96% of HR professionals are facing challenges with 'future of work initiatives', but 47% 'don't know the best tactics or tools to overcome these issues'. All this in a post-pandemic world where they are tasked with delivering hybrid and remote set-ups, while maintaining a positive employee experience.
Founded in 2019, Global employment partner Omnipresent provides client-focused, tech-enabled business solutions combined with personalized expertise to support hiring people globally. Businesses looking to go global can hire and manage employees compliantly in more than 160 countries through the OmniPlatform, Omnipresent's proprietary digital platform and SaaS product. Companies can easily integrate HR administrative duties, including payroll, expenses, taxes, and benefits, to let them focus on growing their business. As a fully remote company with no corporate headquarters, Omnipresent has grown from a team of two to more than 400 people in 50+ countries worldwide.
Startek | August 01, 2022
Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX.
Together, Startek Coach, Startek Gamification and Startek Knowledge Management will support 43,000 CX experts across the globe to onboard faster, upskill more efficiently and deliver greater value to the customer by reducing the burden of repetitive manual tasks that traditionally fall on contact center agents.
Startek Coach brings on-demand training to contact center teams. By simulating real-life customer contacts, including live chat and voice interactions, agents perfect their skills in a safe environment. High-grade speech-to-text transcription and AI models enable Startek AI Coach to prompt best practice actions in real-time, increasing speed to proficiency.
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
Startek Gamification can reduce average handle time (AHT) by as much as 10 percent, improve first contact resolution (FCR) by up to 10 percent and increase customer satisfaction (CSAT) by 5 percent or more.
Startek Knowledge Management combines cognitive algorithms, which continuously learn from enterprise knowledge sources, and enables Startek agents to instantly access the most current information. Without the need to memorize or search for information, agents deliver faster and more consistent resolutions to customer queries and are relieved of the burden of searching for information. This allows agents to focus more of their time on the customer and deliver a more personalized experience.
Startek Knowledge Management reduces ticket creation and triage times by up to 35 percent, reduces manual effort in email customer support by as much as 50 percent and reduces AHT by up to 20 percent across all omnichannel interactions.
Deployed as a single solution or individual modules, Startek Agent AI improves both the agent and customer experience to deliver superior CX and builds on the success of the award-winning Startek Cloud. Startek Cloud combines technology and a process framework, to enable agents to work remotely on any device, while built-in security governance safeguards operations at all times.
"Our Future of Work strategy prioritizes the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX whether in brick-and-mortar or remote roles. Startek Agent AI is the next step in the deployment of this strategy, At the forefront of contact center technology, our pilot programs demonstrate that employing technology to improve the agent experience is a win-win-win solution, delivering measurable benefits for our clients and their customers as well as our people."
-Abhi Jain, Chief Digital Officer, Startek.
Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients' business outcomes by enhancing customer experience and digital and AI enablement across all touchpoints and channels. Present in thirteen countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail, energy and utilities.
Paychex | September 14, 2022
Paychex, Inc., a leading provider of integrated human capital management software solutions for human resources, payroll, benefits, and insurance services, has announced an enhanced user experience to Paychex Flex®, the company's SaaS-based HR software solution, a new conversational artificial intelligence (AI) feature called Paychex Voice Assist. Paychex Voice Assist enables payroll admins to run payroll through any Google Assistant-compatible device for a hands-free experience, simplifying and automating the payroll process with the sound of a verified user's voice. Capabilities of the feature include starting a pay period or acting on one already in progress, applying standard pay, making adjustments, reviewing totals, and submitting payroll for processing through a robust and resilient AI assistant with built-in verifications for user authentication
Paychex is the first HCM solutions provider to offer voice-activated payroll. Leveraged with the HCM capabilities of Paychex Flex, Paychex Voice Assist allows busy business leaders and payroll admins to receive real-time notifications with payroll data insights, review and adjust hours and pay rates, and submit checks for payday. The feature also helps to reduce the administrative burden of logging into a payroll system by allowing users to process payroll using Google Assistant-enabled devices—whether that's a phone, smartwatch, speaker, or smart display.
According to a 2022 Paychex analysis of Paychex Flex user data, more than a third of payroll administrators have submitted payroll for their employees from multiple remote locations within a one-month period, demonstrating the need for technology solutions that drive efficiency and improve workflows.
"At Paychex, we're constantly monitoring data, market challenges, and consumer technology trends to innovate to meet the needs of our clients, Paychex Voice Assist was created to drive efficiency, empowering business leaders to manage payroll within seconds from anywhere and at any time."
-Tom Hammond, vice president of Corporate Strategy and Product Management at Paychex
Security & Privacy
Paychex Voice Assist was built with a layered approach for authentication that includes a secure voice pin, voice match technology, and account lock checkpoints as Paychex Flex users engage with the Google Assistant technology to ensure proper verification. To help prevent fraudulent activity, the feature is only available to run payroll for existing employees that have been set up in Paychex Flex.
We're thrilled to be partnering with Paychex, bringing the power of Google Assistant to human resources professionals around the U.S., This industry-first product demonstrates voice technology's ability to transform the way we work, enabling hands-free, seamless payroll processing wherever you're located,said Rebecca Nathenson, Director of Product Management at Google.
Attendees of the 2022 HR Technology Conference & Expo in Las Vegas this September 13-16 will be the first in the industry to test Paychex Voice Assist on the expo floor. Devices with interactive demos will be available at the Paychex booth (#3410) for attendees to experience the capabilities of Paychex Flex and the benefits of an all-in-one HR platform. Paychex experts will also present two in-person educational sessions during the conference highlighting the technology solutions available for today's HR professionals and how businesses can make decisions with HR analytics and reporting. For a complete overview of how to connect with Paychex at HR Tech, visit pages.paychex.com/HR-Tech-Fall-2022.
Paychex, Inc. is a leading provider of integrated human capital management solutions for human resources, payroll, benefits, and insurance services. By combining innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers business owners to focus on the growth and management of their business. Backed by 50 years of industry expertise, Paychex serves more than 730,000 payroll clients as of May 31, 2022 in the U.S. and Europe, and pays one out of every 12 American private sector employees.