Manulife launches new flagship critical illness plans ManuBright Care 2 and ManuBright Care 2 Plus

Manulife | July 27, 2020

Manulife Hong Kong today announced the launch of two new critical illness (“CI”) plans, ManuBright Care 2 (“MBC 2”) and ManuBright Care 2 Plus (“MBC 2 Plus”) (the “Plans”), designed to provide well-rounded and continuous protection for customers up to the age of 100, covering up to 112 critical illnesses and diseases. Upgraded from ManuBright Care CI plan, Manulife’s new Plans cover customers with well-rounded continuous care benefits for cancer, heart attack and stroke. Innovative new features including market-first extra 100% claims for post-critical illness disability care and a payment for treatment in an intensive care unit (“ICU”) protect customers against uncertainties arising from future unknown diseases and injuries.

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Introducing Wonderlic's NEW Motivation Potential Assessment (MPA). This valuable new hiring tool is ideal for business leaders looking to pinpoint highly motivated self-starters that are likely to actively engage in their work and perform specific job functions at a high level.
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Spotlight

Introducing Wonderlic's NEW Motivation Potential Assessment (MPA). This valuable new hiring tool is ideal for business leaders looking to pinpoint highly motivated self-starters that are likely to actively engage in their work and perform specific job functions at a high level.
Please note, Wonderlic encourages comments on all videos, however, any comments that may be perceived as vulgar, obscene, offensive (including any profanity) or promotional will not be allowed on this channel and therefore deleted.

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TALENT MANAGEMENT,HR PRACTICE

Global HR Research Partners with Avionté to Create Single-Source Solution for Managing Staffing and Employment Screening

Global HR Research and Avionté | August 20, 2022

Global HR Research, a leader in employment screening technology and services, has integrated its advanced background screening solution with Avionté, the premier provider of recruiting software for staffing firms. Avionté's clients can now tap GHRR technology to simplify and accelerate the talent acquisition progress by leveraging the modern integration with GHRR's employment screening solutions, employee verifications and onboarding, individually and at scale, without needing to leave the AviontéBOLD platform. "Our combined solution streamlines background screening and health screening for Avionté's talent acquisition and onboarding services for existing and new staffing and recruiting clients, Especially well-suited to companies with 100 hires or more per month, it delivers improved workflows, compliance and reporting for recruitment and staffing employees and a better experience for candidates and employees that minimizes data entry." -Brandon Phillips, GHRR founder and chief revenue officer AviontéBOLD users will enjoy industry-leading turnaround times and accelerated time-to-hire with automated regulated forms, consents and location-specific compliance laws leveraged via the integration with GHRR. Users will appreciate not having to toggle between systems and enter the same data more than once due to the seamless integration of the GHRR and AviontéBOLD platforms. Staffing and recruitment firms are seeking a competitive advantage, especially in today's tight U.S. labor market, Our integration with GHRR means our staffing and recruiting clients will find and onboard top-tier talent faster using a single-source solution that streamlines workflows and creates the ultimate experience for their team, clients, and talent,said Avionté vice president of partnerships Scott Poeschl. GHRR offers its partners' clients a flexible and intuitive web platform that's also mobile-enabled. The GHRR solution is built on scalable, sustainable infrastructure with uptime exceeding 99%. About GHRR: Better by every measure. Global HR Research has earned the trust of Fortune's Top 50, Forbes's Largest Private Companies, and Inc's Top 5000 companies across the U.S. by leveraging its proprietary employment screening platform, Clairiti, and a team of expert consultants. That trust has been consistently recognized and awarded for over a decade by the industry's most influential associations and news publications, including HRO Today magazine's "Bakers Dozen" list of top national background screening providers and Workforce magazine's "Hot List" of top background screening providers for the past nine years. And GHRR is accredited by the Professional Background Screening Association (PBSA), as recognized by the Background Screening Credentialing Council (BSCC) and by SHRM, an accredited educational resource. Its advanced proprietary platform gives its customers a set of employment screening, compliance and risk management solutions and a comprehensive set of tools that help them make better hiring decisions faster. These distinctions have consistently made GHRR a better alternative for its customers. In short, GHRR provides better data intelligence, better technology, and better teams. About Avionté Avionté is a leader in enterprise staffing and recruiting software solutions, offering innovative end-to-end technology solutions to nearly 1,000 customers and 25,000 users throughout the U.S. and Canada. Avionté delivers a robust platform for clerical, light industrial, IT, healthcare, and professional staffing firms to maximize profits, boost productivity and grow their businesses.

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EMPLOYEE EXPERIENCE

Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

Startek | August 01, 2022

Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Together, Startek Coach, Startek Gamification and Startek Knowledge Management will support 43,000 CX experts across the globe to onboard faster, upskill more efficiently and deliver greater value to the customer by reducing the burden of repetitive manual tasks that traditionally fall on contact center agents. Startek Coach brings on-demand training to contact center teams. By simulating real-life customer contacts, including live chat and voice interactions, agents perfect their skills in a safe environment. High-grade speech-to-text transcription and AI models enable Startek AI Coach to prompt best practice actions in real-time, increasing speed to proficiency. Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies. Startek Gamification can reduce average handle time (AHT) by as much as 10 percent, improve first contact resolution (FCR) by up to 10 percent and increase customer satisfaction (CSAT) by 5 percent or more. Startek Knowledge Management combines cognitive algorithms, which continuously learn from enterprise knowledge sources, and enables Startek agents to instantly access the most current information. Without the need to memorize or search for information, agents deliver faster and more consistent resolutions to customer queries and are relieved of the burden of searching for information. This allows agents to focus more of their time on the customer and deliver a more personalized experience. Startek Knowledge Management reduces ticket creation and triage times by up to 35 percent, reduces manual effort in email customer support by as much as 50 percent and reduces AHT by up to 20 percent across all omnichannel interactions. Deployed as a single solution or individual modules, Startek Agent AI improves both the agent and customer experience to deliver superior CX and builds on the success of the award-winning Startek Cloud. Startek Cloud combines technology and a process framework, to enable agents to work remotely on any device, while built-in security governance safeguards operations at all times. "Our Future of Work strategy prioritizes the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX whether in brick-and-mortar or remote roles. Startek Agent AI is the next step in the deployment of this strategy, At the forefront of contact center technology, our pilot programs demonstrate that employing technology to improve the agent experience is a win-win-win solution, delivering measurable benefits for our clients and their customers as well as our people." -Abhi Jain, Chief Digital Officer, Startek. About Startek®: Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients' business outcomes by enhancing customer experience and digital and AI enablement across all touchpoints and channels. Present in thirteen countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail, energy and utilities.

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HR PRACTICE

NJ.com Names ExtensisHR a Top Workplace in New Jersey

ExtensisHR, Energage | July 06, 2022

ExtensisHR, a nationally recognized Professional Employer Organization (PEO) and HR Outsourcing (HRO) services provider, proudly announces it has been named a 2022 Top Workplace by NJ.com. This award comes on the heels of ExtensisHR celebrating its 25-year anniversary, commemorating over two and a half decades of growth, innovation, and simplifying human resources. The Top Workplace list is based solely on employee feedback conducted by research partner Energage, LLC. The anonymous survey measures several aspects of corporate culture, including workplace satisfaction, leadership approval, and advancement opportunities. Notably, ExtensisHR received top scores in the “professional development,” “employee concerns,” and “inclusion” categories. “An honor like this is only possible because of our people,” said David Pearson, ExtensisHR’s Senior Vice President of People and Culture. “It is their vote of confidence that has enabled us to achieve great success throughout our 25-year company history, and there is nothing more rewarding than receiving positive feedback directly from our team. We remain committed to being a great employer and fostering an inclusive environment where employees feel respected, valued, and a true sense of belonging.” Last year, ExtensisHR earned a 2021 Great Place to Work Certification™ and was the recipient of multiple 2021 Stevie® Awards for Great Employers, in recognition of its employee engagement, strong leadership, and professional development resources. Through its “You, Supported” program, ExtensisHR employees are offered competitive health and wellness benefits, progressive paid time off, a hybrid work environment, education and career training, peer-to-peer mentorship, virtual and onsite team building events, and more. “During this very challenging time, Top Workplaces has proven to be a beacon of light for organizations, as well as a sign of resiliency and strong business performance," said Eric Rubino, Energage CEO. “During this very challenging time, Top Workplaces has proven to be a beacon of light for organizations, as well as a sign of resiliency and strong business performance," said Eric Rubino, Energage CEO. "When you give your employees a voice, you come together to navigate challenges and shape your path forward. Top Workplaces draw on real-time insights into what works best for their organization, so they can make informed decisions that have a positive impact on their people and their business.” ExtensisHR is actively hiring across all departments! Click here to learn about our open positions. About ExtensisHR Founded in 1997, ExtensisHR is a leading national Certified Professional Employer Organization (PEO) and HR Outsourcing (HRO) solution provider, focused on delivering exceptional customer service. We specialize in tailored HR solutions for small- and medium-sized businesses, with a comprehensive portfolio including human resources, benefits, payroll, Work Anywhere™ technology, risk and compliance, employee management, recruiting, and more. To learn more or to become a broker or business partner, visit: www.extensishr.com, or follow us on LinkedIn, Twitter, Facebook, and YouTube. About Energage Making the world a better place to work together.™ Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 14 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit Energage or Workplaces.

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