Workforce Management
PR Newswire | September 29, 2023
Workday, Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and human resources, today announced at Workday Rising, the company's annual customer conference, a series of new AI and ML capabilities and partner ecosystem updates to help businesses drive productivity, streamline business processes, empower their people, and make better decisions.
"More than 10,000 organizations around the world rely on Workday to manage their most valuable assets – their people and their money," said Carl Eschenbach, co-CEO, Workday. "They trust Workday to provide powerful, responsible, transparent solutions that will propel their businesses forward. Today, we're reinforcing that trust by sharing cutting-edge solutions that will completely transform the way our customers do business. With the power of AI and ML and an ecosystem of industry-leading partners, we are writing the playbook for the way the future works."
Workday AI Capabilities to Drive Efficiency and Enhance Employee Experiences
Workday's leadership in AI is set apart by the company's platform strategy, unrivaled dataset, and commitment to delivering responsible and trustworthy solutions. AI is embedded in the core of the Workday platform, enabling the company to rapidly deliver cutting-edge solutions to customers across all applications. Workday AI models are fueled by more than 625 billion transactions processed by the system every year – resulting in the world's largest, cleanest set of financial and HR data. Workday's unrivaled dataset, together with the company's responsible AI safeguards, allow for consistently accurate, meaningful, trustworthy results. Leveraging the speed and reach of its platform approach, the company unveiled multiple new AI solutions, including:
Generative AI capabilities to address common business challenges such as generating job descriptions, knowledge base articles, employee growth plans, and statements of work, and contract analysis and corrections.
The Workday AI Marketplace to help customers easily find and deploy proven, trustworthy, and responsible AI and ML apps within the Workday ecosystem.
Workday AI Gateway within Workday Extend to enable developers to build intelligent and responsible apps using Workday AI.
"Workday is the technical backbone that brings our finance, HR, and operational data together in one place to help us manage our people and effectively run our business," said Art Kilmer, chief operating officer, P.F. Chang's China Bistro. "The AI embedded into the Workday platform helps augment our people so we can move faster, make more strategic decisions, and deliver operational efficiencies across our entire business, ultimately enabling us to better serve our customers."
New Tools to Help Businesses Better Manage Their Most Valuable Assets: Their People and Money
Finance and HR professionals need real-time access to data and information to make faster decisions and better manage their people and money. To help them deliver on these needs, Workday is unveiling new capabilities, including:
Generative AI capabilities in Workday Adaptive Planning for a streamlined user experience, and new features to help drive collaboration across finance and HR, streamline headcount planning, reconcile and report faster, and deliver increased transparency to business stakeholders.
Manager Insights Hub, a new solution within Workday Human Capital Management (HCM) that delivers a simplified and elevated manager experience powered by AI.
A new User Success Platform, which includes new tools that give employees real-time, contextual guidance on how to complete complex tasks right within their workflow.
Workday Rising is celebrating its 15th year and taking place in San Francisco through Friday, September 29. Workday Rising EMEA will take place in Barcelona from November 14-16.
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Workforce Management
Business Wire | October 26, 2023
iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, has launched Symphony [AI]TM, a generative AI ecosystem that will redefine the landscape of employee training and development. By leveraging iQor's accumulated process knowledge honed over decades supporting customers, Symphony [AI] integrates innovative AI tools and proprietary large language models (LLMs) with research-driven active learning methodologies to deliver an unmatched training experience that contributes to an enhanced employee lifecycle and an irresistible customer experience.
said iQor Senior Vice President of Global Learning and Development John Kruper.
Symphony [AI] encapsulates our unwavering commitment to our people. By blending our process expertise with artificial intelligence, Symphony [AI] will facilitate more effective and meaningful learning and development experiences that contribute to a thriving workplace culture of excellence.
[Source:Business Wire]
Symphony [AI] will reshape the employee training, nesting, and development experience in three primary ways to empower agents from the outset. This drives a better employee experience that promotes growth and development, resulting in excellent customer experiences.
Training Techniques: Drawing from methodologies that accelerate learning, Symphony [AI] helps ensure employees grasp concepts faster and retain knowledge longer to create smiles from the start.
Active Learning: Through dynamic learning modules and iQor’s active learning expertise, Symphony [AI] helps make training more interactive and engaging, promoting active participation and holistic development.
Development Paths: Based on iQor's accumulated process knowledge, Symphony [AI] facilitates personalized training experiences that address individual strengths and areas of growth while cultivating an irresistible work culture.
iQor's generative AI experience underscores the BPO’s dedication to investing in its most valuable asset—its people. iQor remains at the forefront of innovation, ensuring employees are equipped, engaged, and inspired throughout their career journey.
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Workforce Management
INFINITI HR | September 11, 2023
INFINITI HR unveiled its expansion into the global market, showcasing its innovative solutions offerings
INFINITI HR's international client with nearly 5,000 hotels sought its help in navigating Turkish employment laws to establish a new hub abroad
The company has now doubled the employee number in the past 7 years, with a revenue of about $620 million in the last year.
INFINITI HR, a prominent human resources outsourcing firm, has expanded its global footprint and solutions offerings through a strategic alliance with Globalization Partners (G-P), a global leader in the employment industry. This partnership marks a significant step in INFINITI HR's international expansion, enabling clients to onboard and manage team members worldwide, access in-country HR expertise, technology, and compliance, and hire and retain talent on a global scale.
INFINITI HR is a rapidly growing Professional Employer Organization (PEO) offering a range of human resources, payroll, risk management, and benefits services. G-P's worldwide expansion is powered by the G-P Meridian Suite, a collection of SaaS-based global employment solutions, assisting thousands of customers in swiftly and compliantly building and overseeing teams. The strategic alliance of INFINITI HR with Globalization Partners enhances its service portfolio by providing clients with the capability to manage global workforce challenges seamlessly.
The collaboration with Globalization Partners addresses the growing demand among businesses to extend their operations globally while ensuring compliance with local labor laws. The company’s move into the global market aligns with its commitment to meeting the evolving needs of its clients and fueling international growth. This partnership empowers its clients to navigate the complexities of global employment compliance seamlessly. Through this alliance, companies of all sizes can leverage G-P's expertise to establish a presence in new international markets, build global teams efficiently, and ensure compliance with local employment laws.
CEO at Infiniti HR, Scott Smrkovski, remarked,
We're very pleased that INFINITI HR will add hundreds of new jobs to our community and is now a global PEO, while this partnership offers an immense opportunity to help fuel the growth, enable additional employment, and support the global economy.
[Source: Cision PRWeb]
INFINITI HR reported annual revenue of about $620 million in the previous year. As an IRS-certified Professional Employer Organization, it has achieved the distinction of being listed nine times on the Inc. 5000. Demonstrating its commitment to facilitating global expansion, INFINITI HR recently supported its first customer in the global hospitality sector, which operates nearly 5,000 hotels, as they embarked on a venture into the Turkish market. This client sought INFINITI HR's expertise in navigating complex employment laws, a testament to the company's capabilities in providing essential guidance for international expansion initiatives.
INFINITI HR has entered the global market, allowing its clients to expand their operations and hire talent internationally. The company's first client to utilize this global expansion is a leader in the global hospitality sector, seeking to open a hub in Turkey and benefit from in-country HR support and compliance guidance. With G-P's assistance, INFINITI HR customers can now efficiently explore new international markets and rapidly establish compliant global teams wherever they choose.
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