ServiceNow Jumpstarts Acquisition of Hitch Works to Accelerate AI-powered Skill Matching

ServiceNow | June 06, 2022

ServiceNow Jumpstarts Acquisition
On June 3rd, prominent cloud-based platform ServiceNow announced an agreement to acquire HitchWorks, a skill mapping solutions provider. ServiceNow will now be able to leverage Hitch Works’ capabilities of AI-enabled skills insights to help customers meet talent gaps. The resulting platform will align learning and development with workforce planning and empower organizations to match the right people to projects.

“If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs. But skills management has historically been siloed, with numerous point solutions and fragmented processes that don't work together. With Hitch, ServiceNow will streamline skills intelligence on a single platform to help business leaders match employees with meaningful work.”

-Gretchen Alarcon, vice president and general manager of HR Service Delivery, ServiceNow

An IDC study revealed that North American CEOs believe that navigating talent gaps poses the biggest risk to organizations in 2022. The low rate of employee retention and a fast-changing landscape are putting immense pressure on organizations to effectively attract talent and retain it. Hitch Works’ AI and ML functionalities will help organizations identify employees that are best-matched to projects based on their skills and interests.

AI-powered skills intelligence is the foundation for the future of work,” Jerrehian further stated. “Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose-driven for employees and deliver better business outcomes for companies.

“A productive and engaged workforce is the greatest asset of an organization. As we emerge from the pandemic and face the challenges of the Great Resignation, employee experience is the key differentiator to winning 21st century talent. ServiceNow will advance Hitch’s vision of creating the next generation of workforce and skills solutions.”

-Steven-Waiss, founder of Hitch


Dr. Dow Scott, Professor, Loyola University Chicago, Tom McMullen, VP, National Reward Practice Leader, Hay Group, and Eric Larson, Sr. Analyst, Hay Group, discuss the results of recent research. Total Rewards program provides information regarding compensation, benefits, wellness and retirement. With a focus on creating a work/life balance for all employees, the Total Rewards Program supports the best in you.


Dr. Dow Scott, Professor, Loyola University Chicago, Tom McMullen, VP, National Reward Practice Leader, Hay Group, and Eric Larson, Sr. Analyst, Hay Group, discuss the results of recent research. Total Rewards program provides information regarding compensation, benefits, wellness and retirement. With a focus on creating a work/life balance for all employees, the Total Rewards Program supports the best in you.

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