HR STRATEGY, EMPLOYEE EXPERIENCE

UKG Earns High Praise from Customers for Product, Services Excellence

UKG | October 13, 2022 | Read time : 04:00 min

UKG Earns High Praise from Customers for Product, Services Excellence
UKG, a leading provider of HR, payroll, and workforce management solutions for all people, today announced recent accolades for creating exceptional customer experiences and building trusted partnerships, as measured by overwhelmingly positive feedback directly from UKG customers.

“The UKG partnership mindset has helped improve the way we use our UKG solution almost every single week, When UKG shows me how to make my job more efficient, it translates into making our employees’ jobs and lives easier.”

- Eric Sweet, senior manager of HRIS and compensation at Rollins

Top Marks from TrustRadius

UKG has been awarded a company-best 15 TrustRadius Top Rated Awards for 2022, improving on nine Top Rated Awards in 2021. The annual TrustRadius Top Rated Awards are based on public reviews from actual software end-users and provide one of the most influential customer experience assessments.

This year’s honors span all UKG product suites and cover the complete employee lifecycle:
  • UKG Pro, a culture-driven human capital management suite for companies who prioritize diversity, trust, and belonging, was awarded nine Top Rated awards in the categories of Benefits Administration, Compensation Management, HR Management, Performance Management, Payroll, Scheduling, Talent Management, Timekeeping, and Workforce Management.
  • UKG Dimensions, an intelligent, global workforce management suite that meets industry-specific needs, is Top Rated in Employee Scheduling and Workforce Management.
  • UKG Ready, an all-in-one HR suite for smaller businesses where people wear multiple hats, is a four-time Top Rated winner for HR Management, Payroll, Timekeeping, and Workforce Management.

Excellence in Customer Education and Technical Support
As one of the only companies to receive this award every year, UKG also has been honored with the NorthFace Scoreboard Award, which recognizes organizations that achieve excellence in customer service and support. Presented by CRMI (Customer Relationship Management Institute), an authority on customer-employee experiences, the award scored UKG as follows:
  • Education Experience: 99%
  • Implementation Experience: 97%
  • Equipment Experience: 94%
  • Support Experience: 92%

To be eligible for the NorthFace Scoreboard Award, organizations must survey customers at least four times per year and have the results independently audited by CRMI’s rigorous program.

These awards, based entirely on reviews and feedback from UKG customers and end-users, reflect our goal to exceed expectations in everything that we do, We are committed to providing great experiences for all people through the solutions, services, and support we provide, empowering organizations to build diverse, high-performing workplaces that provide meaningful, rewarding work, said Bob Hughes, chief customer and strategy officer at UKG.

About UKG
At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work.

Spotlight

Engage for Success is a movement committed to the idea that there is a better way to work; a better way to enable personal growth, organisational growth and ultimately growth for Britain by releasing more of the capability

Spotlight

Engage for Success is a movement committed to the idea that there is a better way to work; a better way to enable personal growth, organisational growth and ultimately growth for Britain by releasing more of the capability

Related News

EMPLOYEE EXPERIENCE,EMPLOYEE ENGAGEMENT

Cloudflare’s New Tools Help CIOs Increase Employee Productivity and Collaboration

Cloudflare | January 11, 2023

In a recent announcement, Cloudflare, Inc, leading reliability, security, and performance solutions provider, unveiled Cloudflare Digital Experience Monitoring, an all-in-one dashboard that enables CIOs to monitor the performance of crucial applications and Internet services across the entire network of their organization. Cloudflare’s platform ensures employees maintain productivity irrespective of the location, and will provide the IT management with detailed historical, real-time and predictive insights for network issues, performance slowdowns and application outages. Matthew Prince, CEO and co-founder at Cloudflare, said, "IT teams have been working in the dark for too long, today we’re switching on the lights for the modern corporate network.” He further added, “Our global network powers a huge part of the Internet, giving Cloudflare a unique view of what is happening online and allows us to identify trends before our customers do, and now we are sharing these insights with customers. Think of Cloudflare Digital Experience Monitoring as the air traffic control of the modern corporate network, keeping data moving, applications running smoothly, and employees safe.” (Source: Businesswire) Organizations can benefit from Cloudflare Digital Experience Monitoring with: The flow of data to public or provide resources can be analyzed and measured by emulating traffic flows, helping companies visualize end-user experiences and allowing them to pinpoint issues as they arise Real-time data insights highlighting connectivity or performance irregularities with Cloudflare Zero Trust Streamline investigations with thorough, step-by-step insight into employees' digital footprints, less time trying to pinpoint problems and more for assisting in their resolution View changes in Internet activity and foresee how these changes may affect their business by connecting to the Cloudflare global network By providing IT teams with the intelligence and insights gathered by Cloudflare's worldwide network, the company is enabling them to collect information, identify problems, and make them public before businesses even become aware of them. About Cloudflare,Inc. Cloudfare helps organizations increase the speed and security of any Internet application without installing any hardware or software, or altering a single line of code. All traffic to websites that use Cloudflare is forwarded through the network's sophisticated global architecture, which gets smarter with each new site added. Businesses observe a notable performance increase and a decline in spam and other attacks.

Read More

EMPLOYEE EXPERIENCE,EMPLOYEE ENGAGEMENT

UKG partners with Xoxoday to elevate the employee experience for organizations

UKG | December 01, 2022

Xoxoday, a global SaaS Fintech company known for its rewards, engagement, and loyalty infrastructure for businesses, announced a technology partnership with UKG, a leading provider of HR, payroll, & workforce management solutions. This will help organizations and HR leaders elevate the workplace experience through a holistic employee engagement approach that connects, aligns, empowers, & motivates teams. This partnership helps solve significant new-age crises of disengagement and attrition by focusing on employee experience. While UKG helps streamline human capital management and HR service delivery, Xoxoday Empuls helps drive multi-dimensional employee engagement. The partnership also aims to address challenges brought about by the 'Great Resignation' by attracting and retaining top talent, maximizing ROI from every business' biggest resource - their people. UKG solutions are developed with the UKG Life-work Technology™ approach to solution design. Life-work Technology has two components: people systems that inspire the workforce by enabling autonomy & flexibility and connecting people to their colleagues and roles with purpose; and work systems to help businesses thrive by offering higher productivity, optimizing teamwork, and providing more opportunities for people to support each other and their communities. "At UKG, we strive to create lifelong partnerships with our customers, helping them create modern people experiences to drive better business outcomes and anticipate employee needs beyond just work, By cultivating a highly engaged ecosystem of technology partners, including Xoxoday, we're able to help create a more seamless and empowering technology experience." -Mike May, VP, Technology Partnerships, UKG Manoj Agarwal, Co-founder, Xoxoday, says, The partnership comes at a time when technology is getting democratized faster than before, and two strong products, that are solving adjacent problems, come together to provide a better value proposition to their customers while using it as a growth flywheel for both businesses. The partnership with UKG strengthens our vision to create a connected & motivated workforce, breaking silos to achieve better outcomes. About Xoxoday Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with 5,000+ clients across 100+ countries serving 80 million+ end-users. Xoxoday is a 380+ strong team with nine global offices across USA, Ireland, UAE, India, Singapore, Indonesia, Sri Lanka, and Nigeria.

Read More

HR ANALYTICS

Visier Introduces "Alpine by Visier," the World's First People Focused Platform as a Service

Visier | November 21, 2022

Visier, the globally recognized leader in people analytics and workforce solutions for people-powered business, today announced the launch of Alpine by Visier, a new Platform as a Service (PaaS) from Visier, and the first open innovation platform that makes it easy to compose, enrich, and scale powerful people focused analytic applications. "People data is complex, messy and often lacks context, Alpine by Visier gives organizations the power to build, embed and deploy enterprise-class people analytic applications faster, more securely and more reliably by tapping into the full stack of people analytic capabilities that power over 25,000 organizations today." -Dave Weisbeck, Chief Strategy Officer at Visier Visier also announced Alpine Summit, the company's first annual developers conference. This gathering of innovators, architects, and technologists will be held Dec 6-9, 2023 in Vancouver, BC., the location of Visier's founding, and a region whose snow-capped mountains inspired the name Alpine. Developers and organizations that build on Alpine are able to access a portfolio of modular services that can be consumed programmatically and embedded into third-party applications and workflows. In addition to powering Visier People, these platform capabilities are also the foundation for embedded analytic solutions provided by vendors like Paycor, Cegid, Insperity, and others. Alpine by Visier will broaden the reach of these platform services to other SaaS companies, systems integrators, and developers who want to build custom solutions atop Visier and/or consume individual services to augment or extend existing applications and workflows. Visier allows us to bring enterprise-class infrastructure to Paycor Analytics and provides a robust solution that enables data insights tailored to HR, benchmarking, predictive analytics and more, exceeding any other solution on the market, said Ryan Bergstrom, Chief Product Officer at Paycor. Organizations utilizing Alpine by Visier leverage over 12 years of innovation in building the most widely adopted people analytics solution on the planet. Benefits include: The most complete people intelligence PaaS: Build and bring to market enterprise-class people applications faster by embedding a powerful array of platform services. The only open platform for composing, scaling, and embedding people apps: Improve a workflow by embedding a single chart, or build a whole people-centric application with a powerful full stack IDE. The best people data available for enriching applications: Use benchmarks, skills ontologies and AI-driven predictions to bolster your applications. There is no shortage of problems to be solved with work, workforce, and workplace data in business today, That's why we're excited about our thriving alliance with Visier, and specifically, the innovative solutions that can be built atop the Alpine platform,said Marc Solow, Managing Director, Human Capital Analytics and Insights Solutions Practice Leader at Deloitte. Alpine by Visier empowers teams and developers to focus on innovating for growth and differentiation. It provides the foundation upon which they can quickly build an enterprise-class application or functionality that scales, is easy to deploy, and is embeddable anywhere. Five key services of Alpine by Visier include capabilities to: Compose powerful people applications with the most complete people-centric services and APIs. Forecast, plan, analyze, visualize, share, secure, and capture people-centric stories and decisions in your application. Enrich applications with new people data, harmonize across datasets, and standardize existing data. Understand what good looks like by bringing the benchmark benefits of over 15M continuously updated employee records to your application. Model the nuance of how people engage, develop, and progress by integrating people data from anywhere into the most powerful people-data modeling engine. From describing a hiring workflow to defining inclusion and belonging, gain the advantages of modeling meant for the real world complexities of people. Scale, secure, and manage sensitive people data throughout its lifecycle. The world's only complete lifecycle management for secure, multi-user development with metadata merging and integrated promotion to production support. Extend or embed the world's most powerful and widely used people analytics application - Visier People. Access a single API, or build your own application from the ground up, or gain the speed and simplicity advantages by simply extending Visier People. About Visier Visier is the recognized global leader in people analytics, providing on-demand answers to people-powered businesses. Behind every great brand, product, or idea is the Human Truth, and the Visier People Cloud reveals the fundamental questions and actionable truths capable of elevating your employees—and your business—to new heights. Founded in 2010 by the pioneers of business intelligence, Visier has over 25,000 customers in 75 countries around the world, including enterprises like BASF, Bridgestone, Electronic Arts, McKesson, MerckKGaA, Uber, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.

Read More