Business Wire | September 27, 2023
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced comprehensive new automation solutions in the Now Platform Vancouver release. The new solutions enhance security and governance, simplify critical processes in healthcare and finance, and accelerate talent transformation through AI.
As businesses across all industries face increased pressure to adapt to technological disruption and show immediate value from digital investments, they are turning to trusted partners to help them drive growth, reduce cost, and mitigate risk. The Vancouver release integrates the latest in automation technology—including powerful, new generative AI solutions—into the Now Platform to help organizations maximize productivity, improve agility, and drive cost efficiency, with high levels of digital trust and transparency.
ServiceNow’s advantage is empowering enterprises to innovate for growth, on a single strategic platform that delivers fast results and great experiences, said CJ Desai, president and chief operating officer at ServiceNow. As we integrate generative AI across our workflows, we’re simultaneously expanding our platform capabilities with the Vancouver release to give our customers exactly what they need in this moment—new solutions that help protect their business, lower operating costs, and scale automation for end-to-end digital transformation.
Managing operational and security risk without sacrificing agility
Cyberattacks are becoming more frequent and sophisticated, with a 38% increase in 20221. In this heightened threat landscape, boards of directors and regulators alike are pushing CEOs to evolve security plans. IT leaders can no longer rely on point solutions to mitigate the barrage of threats they face. ServiceNow’s Vancouver release empowers customers to innovate faster and operate with more agility while managing increasing security risk.
ServiceNow has continued to expand its robust security portfolio to help customers adapt to modern threats. The Now Platform enables organizations to streamline incident identification and management with intelligent automation, offers an enterprise-wide view into critical risks including vulnerabilities, issues and outages, and helps protect confidential data with native platform encryption, all on a single platform. The Now Platform Vancouver release represents the next step in ServiceNow’s platform-driven security approach for more resilient, secure digital business models.
ServiceNow Zero Trust Access is the latest feature in ServiceNow Vault, helping customers build a zero-trust framework for the Now Platform with granular authentication policies. By safeguarding the type of access available to a user in a session based on various risk parameters like location, network, user risk, and devices, organizations can expand their network of authorized ServiceNow users, while also protecting customer and proprietary data.
To counter growing security risks beyond the IT department, ServiceNow has expanded Third-Party Risk Management to serve employees in more departments and industries, improving visualization and management of security threats from outside organizations.
Third-Party Risk Management gives organizations a single source of truth to easily visualize risk from third-party applications, at scale, for a more holistic, streamlined approach to risk management. New innovations include automated inherent risk questionnaires and out-of-the box due-diligence workflows to drive greater response time and IT team productivity, as well as enhanced executive reporting for improved board-level visibility and organizational agility.
Open-source software has become commonplace for application development, but it also can introduce security risks. ServiceNow has introduced Software Bill of Materials (SBOM) management to easily process and ingest software components inventory, gain comprehensive insights into its presence within business applications, assess security risk, and drive response workflows. By extending centralized visibility for third-party and home-grown applications, SBOM gives customers the ability to more easily manage cyber risk that can accompany open-source software.
Simplifying mission-critical processes and unlocking value with intelligent automation
Companies could automate 30% of worked hours across all industries2, the majority of which include repetitive processes that are necessary for day-to-day operations but aren’t necessarily value-driving. ServiceNow’s Vancouver release allows organizations to do just that, automating manual processes so that employees can focus on more complex work, and driving ROI from digital investments with significant efficiency gains.
For example, managing the maintenance, security, and compliance needed for clinical devices diverts clinician energy from patient care to paperwork.
ServiceNow’s new Clinical Device Management (CDM) solution simplifies how healthcare providers install, service, manage, and maximize the life of devices, such as MRI and X-ray machines. CDM automates the upkeep and management of these devices, guides staff on ordering parts, and identifies the best technicians for device maintenance, leading to improved patient safety and care. In addition, healthcare providers can save on maintenance expenses related to critical, costly devices.
Accounts Payable Operations (APO), an enhancement to Source to Pay Operations, is now generally available as part of the Vancouver release. APO, part of ServiceNow’s Finance and Supply Chain Workflows, automates the accounts payable process, allowing teams to digitize the invoice receipt, reconciliation and payment process, which can positively impact cash flow as well as supplier relationships. With APO, customers can reduce their typical manual processes costs (~$16 per invoice) by up to 80% with automation from ServiceNow.3
Accelerating talent transformation with AI
The growing skills shortage and employee demand for continuous learning is pressuring businesses and HR leaders to rethink the way they train and develop talent. Seventy-seven percent of employers report difficulty in filling roles—the biggest skills gap in 17 years.4
To help leaders better meet the needs of their workforce while optimizing for the future of work, Employee Growth and Development (EGD) is generally available today. EGD uses AI to collect, validate, and continuously update employee skills data, giving leaders greater visibility and insight into workforce capabilities so they can make smarter talent decisions that fuel business growth.
New in ServiceNow’s Vancouver release, managers can create customized and trackable growth plans for employees that align skills development to career ambitions. Employees can define career aspirations, explore career options, and self-drive career progression through guided actions. AI-powered recommendations and proactive prompts foster more informed career conversations between managers and employees and empower employees to take ownership of their career development all from a single career hub.
Both CEOs and CHROs know that skills are a core driver of every company's transformation. To enable this work at scale, technology has to keep pace. ServiceNow is leading the way with our Employee Growth and Development solution, harnessing AI to empower people to grow with more accessible, inclusive, and impactful opportunities, while providing leaders the transparency to see progress across the enterprise, said Jacqui Canney, Chief People Officer at ServiceNow. This solution bridges the gap between employees' existing skillsets and the necessary actions for development, and propels organizational growth while unlocking everyone's full potential. It's not just a tool, it's how we will help reshape the future of workforce development, placing people at the heart of everything we do.
As a part of the Vancouver release, ServiceNow also launched Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. With this update, customers can accelerate productivity, improve experiences, and increase agility across every business function through the power of generative AI.
What customers and partners are saying about the Now Platform Vancouver release
“Collaborating with ServiceNow has allowed us to implement effective solutions to improve EY finance and procurement teams’ work experience,” said Hank Prybylski, EY global vice chair – transformation. “Building on this valuable alliance, new solutions in ServiceNow’s Finance and Supply Chain Workflows, such as Accounts Payable Operations (APO), will help EY teams operate more efficiently by connecting a wide range of data, systems, and people, so they can drive more business value.”
"Pairing IBM's Skills expertise with ServiceNow Employee Growth and Development, we will revolutionize talent management," said Deniz Demirel, talent transformation strategic partnerships leader at IBM Consulting. "By consolidating the digital experience platform with learning, development, and skills intelligence, our customers can gain data-driven insights to proactively identify and develop critical skills, effectively closing talent gaps and simplifying the overall employee experience."
Optimum Healthcare IT
"At Optimum Healthcare IT, we recognize that healthcare organizations want a platform that provides a single view across the enterprise regardless of the type of asset. With ServiceNow’s Clinical Device Management, they can now take a holistic approach to managing their clinical devices on a single platform, optimizing the value of their investments,” said Brian Symonds, president of Optimum Healthcare IT. “This exciting new product, combined with our world-class staffing and consulting services, allows us to maximize value for customers through streamlined processes, compliance management, and risk assessment. This comprehensive approach resonates with many enterprise leaders as they desire heightened visibility and reporting, and it enables us to provide a whole new level of value for our customers."
The Now Platform Vancouver release is generally available today.
A slate of new generative AI innovations, partnerships, and enhancements were also announced today and will be available on Sept. 29; more details can be found here.
Learn more about the Vancouver release from Jon Sigler, Senior Vice President of Platform.
Watch a demo on Now Assist for every workflow.
Talent Acquisition, RECRUITMENT & RETENTION
Businesswire | July 12, 2023
ShiftPixy, Inc. (Nasdaq: PIXY) (“ShiftPixy” or the "Company”), a Miami-based disruptive worker engagement and management platform, today announced the launch of its game-changing “Instant Interview” feature, resolving a major roadblock to getting workers hired.
This innovative technology allows gig workers to record a short video interview on their phone by answering a few quick questions. The shift manager then sees the gig worker’s profile and video, and says “yes” to the worker who then moves through an AI-driven, very personal experience to start their shift.
The need for speed in the recruitment process has never been more important. According to data, response time is crucial as 52% of job seekers are extremely likely to move forward with the recruitment process if they hear back from the employer within 24 hours. Since virtual interviews can help reduce overall recruitment time by more than 20%, ShiftPixy’s Instant Interview feature optimizes the hiring process, allowing employers to quickly find and hire the right candidates for their needs. The technology has proven to be effective for swiftly moving quality workers to fill open shifts, providing a better, faster, and safer solution for part-time hourly shift work.
“Instant Interview is a feature that we are really excited to bring to market,” said Scott Absher, Co-Founder and CEO of ShiftPixy. “We have been working to automate the traditional friction points that slow a worker’s move from interest in the job, to showing up for work. Getting an interested candidate in front of the hiring manager quickly eliminates process drift and gives the candidate an immediate indication of interest.” Mr. Absher continued, “We have been trying to help our clients who rely on hourly workers to think of this process of getting people on the job like speed dating. This innovative method for screening and clearing a candidate to start a new gig is a game-changer for entry level positions in the staffing industry.”
The modern workforce demands less friction and more flexibility, and with ShiftPixy’s Instant Interview feature, employers can meet their needs where they are. This innovative technology is a key example of how ShiftPixy is leading the way in the on-demand staffing industry, providing solutions that are effective, efficient, and meet the needs of today’s workforce.
ShiftPixy is a disruptive human capital services enterprise, revolutionizing employment in the Gig Economy by delivering a next-gen platform for workforce management that helps businesses with shift-based employees navigate regulatory mandates, minimize administrative burdens and better connect with a ready-for-hire workforce. With expertise rooted in management’s more than 25 years of workers’ compensation and compliance programs experience, ShiftPixy adds a needed layer for addressing compliance and continued demands for equitable employment practices in the growing Gig Economy.
Hr Analytics, Workforce Management
PRnewswire | July 10, 2023
Lattice, the leading talent management suite that powers high-performing cultures, today released six new specialized survey templates co-developed with leading people-centric organizations across the HR industry. Designed by some of the top organizations across HR with specialized expertise in critical people management challenges, these highly targeted templates can uncover deeper insights into specialized topics that are closely tied to employee engagement and growth, including manager effectiveness, change management, DEIB, and more.
Employee engagement surveys are one of the most effective ways for people leaders to understand and act on the needs of their employees, enabling a deep dive into feedback on a wide range of topics that can offer a holistic view of the employee experience. However, often surveys will end up uncovering challenges around more specialized topics such as DEIB or change management, which ultimately require more nuanced questions to get at the actionable insights that will drive positive change.
"The reality is that the current economic environment, changing business needs, and employee sentiment will continue to present new challenges for people leaders to navigate. Surveys built to support specific HR needs are critical in being able to respond with agility," said Dave Carhart, VP of Lattice's People Strategy Group. "Targeted surveys, when done right, can allow you to dig into a particular focus area and draw out the depth and nuance of understanding required to drive tangible organizational change."
Each new survey template follows survey-methodology best practices and includes administration guidance and customized action steps for leaders to implement to improve their scores in specific areas. The new templates address a number of critical areas and include:
Performance Management developed with Hone
Career Pathing developed with HRSG
Manager Effectiveness developed with LifeLabs Learning
Change Management developed with livingHR
Diversity, Equity, Inclusion, and Belonging developed with Peoplism
Learning & Development developed with PuzzleHR
"DEIB is a mission-critical area for HR, but often organizations approach DEIB with a string of one-off efforts, chosen haphazardly. This leads to frustrated employees and people leaders who don't have any tangible improvements to show from all their hard work," said Amber Madison, co-founder of Peoplism. "You can take a much more strategic approach by using a DEIB survey to identify your organization's biggest pain points, and then engage in targeted initiatives to improve them. That's what will lead to meaningful DEIB improvements that you can measure over time."
The new survey templates are now available for Lattice Engagement customers, and Lattice has made questions from five of the surveys available completely free in Lattice's Resources for Humans Templates Library.
Lattice's employee engagement offering enables People leaders to constantly collect feedback with engagement, onboarding, exit, Pulse, and eNPS surveys. Results from each survey are then automatically analyzed to surface key themes and recommended action steps to improve your employee experience and build the culture you want. Learn more about Lattice Engagement at: https://lattice.com/engagement.
Lattice's people management platform brings together all of the tools, workflows, and insights to help organizations develop engaged and high-performing employees within a winning culture. By combining continuous performance management, employee engagement surveys, compensation management, and career development tools into one connected solution, Lattice's talent suite can deliver powerful people analytics used by HR and leadership teams to drive impactful business outcomes. Ranked on the Inc. 500 Fastest-Growing Private Companies list three years in a row and rated as a Great Place to Work by 99% of its employees, Lattice serves more than 5,000 customers worldwide, including Slack, Robinhood, Allbirds, Talkdesk, Tide, and more. Learn more by visiting www.lattice.com.