TALENT ACQUISITION,RECRUITMENT & RETENTION
OMNIPRESENT | August 05, 2022
Global employment partner Omnipresent today launches the OmniAcademy, a free online learning platform dedicated to helping HR professionals and senior leaders to grow successful, international businesses with ease.
Developed by Omnipresent's team of HR experts, the OmniAcademy's first course - 'Everything you need to know about international hiring' - comprises 13 step-by-step videos with downloadable guides for time-strapped teams. This is the first in a series of courses, and those who complete them will receive certification for the skills developed in each course.
'We founded Omnipresent on the belief that borderless hiring is a key component in the future of work. And with organisations looking increasingly further afield to hire the best talent in a competitive market, HR leaders need to be equipped with the right information to guarantee a positive employee experience, wherever their employees are based. However, we know first hand that this can be extremely complex - our team of over 400 is currently based in 53 countries, so we've had to navigate these very challenges ourselves. This is why we've created the OmniAcademy: to help HR teams make the most of global work and create a seamless experience for their employees."
-CEO and Co-founder of Omnipresent, Matthew Wilson
The launch of the OmniAcademy comes at a time when 96% of HR professionals are facing challenges with 'future of work initiatives', but 47% 'don't know the best tactics or tools to overcome these issues'. All this in a post-pandemic world where they are tasked with delivering hybrid and remote set-ups, while maintaining a positive employee experience.
About Omnipresent
Founded in 2019, Global employment partner Omnipresent provides client-focused, tech-enabled business solutions combined with personalized expertise to support hiring people globally. Businesses looking to go global can hire and manage employees compliantly in more than 160 countries through the OmniPlatform, Omnipresent's proprietary digital platform and SaaS product. Companies can easily integrate HR administrative duties, including payroll, expenses, taxes, and benefits, to let them focus on growing their business. As a fully remote company with no corporate headquarters, Omnipresent has grown from a team of two to more than 400 people in 50+ countries worldwide.
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HR ANALYTICS
VIRTUAL VOCATIONS | July 11, 2022
A new report from one of the web's leading all-remote job boards highlights 50 remote enabled employers known for their dedication to fostering positive company cultures.
Founded in 2007, Virtual Vocations is a family-owned, 100% virtual company that has worked to connect jobseekers with legitimate remote job openings from expert-vetted employers for the last 15 years.
For its latest report, Virtual Vocations took a deep dive into Comparably’s “Best Company Culture 2021” list to identify the top firms for jobseekers who not only value flexibility, but also want to work for an employer whose values align with their own.
"Comparably’s ‘Best Company Culture 2021’ report is an important resource for any jobseeker who wants to feel confident and experience their values reflected at work, so we were curious about which of these best-of company culture employers are also remote enabled,”
Virtual Vocations CEO and co-founder Laura Spawn
“Across large and small/midsize companies, 50 businesses stood out as remote enabled companies known for hiring telecommuters. Our ‘50 Remote Enabled Company Culture Leaders’ report outlines these companies and connects jobseekers to any available fully remote openings with those businesses," Spawn added.
Published Tuesday, Virtual Vocations’ report on “50 Remote Enabled Company Culture Leaders” puts the spotlight on companies large and small that ranked among the best for company culture in Comparably’s 2021 analysis, which examined sentiment ratings from current employees who offered their opinions anonymously.
The top 50 remote enabled employers from Comparably's list span more than a dozen industries, including healthcare, education, human resources, marketing, and information technology (IT), Virtual Vocations’ report reveals.
Virtual Vocations’ report also serves as a resource for jobseekers interested in learning more about current openings with top remote enabled company culture leaders.
“At Virtual Vocations, we encourage value-based remote job searches,” Spawn said. “In fact, jobseekers have reported to us that poor company culture is one of the top workplace confidence killers”—suggesting strong values play a pivotal role in ensuring employees are satisfied in their roles and performing at their best.
ABOUT VIRTUAL VOCATIONS
Founded in 2007 by CEO Laura Spawn and her brother, CTO Adam Stevenson, Virtual Vocations is a small company with a big mission: to connect jobseekers with legitimate remote job openings. To date, Virtual Vocations has helped more than four million jobseekers in their quests for flexible, remote work.
In addition to providing a database of current, hand-screened, and 100% remote job openings, Virtual Vocations offers jobseekers a number of tools to aid in their job searches, including exclusive e-courses and downloadable content, and resumé writing services. Virtual Vocations also releases several data-driven reports each year on current trends in remote work.
Virtual Vocations, Inc. is a private, family-owned, and 100% virtual company incorporated in Tucson, Arizona.
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EMPLOYEE EXPERIENCE
Startek | August 01, 2022
Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX.
Together, Startek Coach, Startek Gamification and Startek Knowledge Management will support 43,000 CX experts across the globe to onboard faster, upskill more efficiently and deliver greater value to the customer by reducing the burden of repetitive manual tasks that traditionally fall on contact center agents.
Startek Coach brings on-demand training to contact center teams. By simulating real-life customer contacts, including live chat and voice interactions, agents perfect their skills in a safe environment. High-grade speech-to-text transcription and AI models enable Startek AI Coach to prompt best practice actions in real-time, increasing speed to proficiency.
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
Startek Gamification can reduce average handle time (AHT) by as much as 10 percent, improve first contact resolution (FCR) by up to 10 percent and increase customer satisfaction (CSAT) by 5 percent or more.
Startek Knowledge Management combines cognitive algorithms, which continuously learn from enterprise knowledge sources, and enables Startek agents to instantly access the most current information. Without the need to memorize or search for information, agents deliver faster and more consistent resolutions to customer queries and are relieved of the burden of searching for information. This allows agents to focus more of their time on the customer and deliver a more personalized experience.
Startek Knowledge Management reduces ticket creation and triage times by up to 35 percent, reduces manual effort in email customer support by as much as 50 percent and reduces AHT by up to 20 percent across all omnichannel interactions.
Deployed as a single solution or individual modules, Startek Agent AI improves both the agent and customer experience to deliver superior CX and builds on the success of the award-winning Startek Cloud. Startek Cloud combines technology and a process framework, to enable agents to work remotely on any device, while built-in security governance safeguards operations at all times.
"Our Future of Work strategy prioritizes the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX whether in brick-and-mortar or remote roles. Startek Agent AI is the next step in the deployment of this strategy, At the forefront of contact center technology, our pilot programs demonstrate that employing technology to improve the agent experience is a win-win-win solution, delivering measurable benefits for our clients and their customers as well as our people."
-Abhi Jain, Chief Digital Officer, Startek.
About Startek®:
Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients' business outcomes by enhancing customer experience and digital and AI enablement across all touchpoints and channels. Present in thirteen countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail, energy and utilities.
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