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Companies that focus on human experience receive performance boost

August 08, 2019 / Riia O'Donnell

Deloitte Digital examined how the focus of human experience across a variety of cohorts corresponds to business growth in its newest white paper, The Human Experience: Quantifying the Value of Human Values, emailed to HR Dive. To do so, it "created a new algorithm," which combines customer experience (CX), partner experience (PX) and workforce experience (WX), and "raises them all to the power (H), which is the alignment to human values." Based on their data, Deloitte Digital found companies that focus on the human experience benefit substantially. With regard to revenue growth, they're twice as likely to outperform peers over a three-year period.