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Gamification at Work Can Go Very Wrong

February 28, 2019 / Nicole Lewis

Gamification is becoming known as a valuable technique that can change behavior and incentivize higher productivity, but HR managers should know that gamifying the workplace only succeeds when the game is thoughtfully designed to create many winners. Introducing the mechanics of game-playing—earning points for completing tasks, which leads to rewards—at work can drive competition, increase sales and sustain cultural change among employees. Keeping employees engaged and motivated in their work is one reason Carmella Kettner, director of global sales development at Cato Networks, introduced gamification to her team of eight sales development representatives 18 months ago.