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Starbucks to roll out 'enhanced' EAP among other mental health initiatives

September 09, 2019 / Riia O'Donnell

Starbucks is taking steps to improve its employees' mental health, including improvements to its mental healthcare benefits offerings, the company's president and CEO, Kevin Johnson, said in a letter published Thursday. The company currently provides inpatient and outpatient mental health care for staff members, CNN Business reported, including coverage for six free visits to a mental health provider through its employee assistance program (EAP). But only 4% to 5% of employees actually make use of the benefit, Johnson told CNN. Per the letter, Johnson said Starbucks would roll out an "enhanced" EAP that will be "co-created with partners and qualified mental health experts to connect more partners to quality care that meets their specific needs.