The Future of Both In-Office and Frontline Work Demands Contextual Training and Faster Time to Value for Employees

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One of the largely unaddressed challenges in the enterprise today is employee time to value. Some 42% of new employees take six months or longer to add value at work, while 12% take a year or more, according to our 451 Research Voice of the Enterprise: Workforce Productivity & Collaboration, Employee Lifecycle & HR 2020 survey. This challenge is exacerbated among organizations with large frontline workforces, since they often encounter high turnover. The added pressure of impacts like high turnover and worker succession to fill gaps demands a new look at onboarding and app adoption.

According to the employees who took six months or longer to add value, the top three reasons (tied at 26% of respondents each) were lack of role clarity, lack of proper technologies and tools, and change in role definition. These were followed by poor training at 24%. Just like their in-office counterparts, frontline workers are increasingly reliant on new – primarily mobile – technologies to do their jobs effectively, which partly changes the definition of their role and increases pressure on these workers to be proficient in new areas. Workers need help prioritizing tasks and scheduling, and they need modern tools to support them in their daily work, along with training that gets them up to speed quickly on those tools.

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