AI is driving changes in recruiting, learning — but employers must proceed with caution, report says

HR Dive | January 24, 2020

Artificial intelligence (AI) is transforming many parts of work, including talent acquisition. But AI skills are unevenly distributed among industries and nations, and without intervention, this problem may further widen today's digital divide, according to an INSEAD report released Jan. 22 at the World Economic Forum in Davos, Switzerland. To truly realize the tech's potential — perhaps an ability to address poverty, endemic diseases, climate change and terrorism — employers may need to think about talent differently. For example, as talent becomes increasingly mobile, early AI adopters could leverage this to become more talent competitive, said Bruno Lanvin, executive director of global indices at INSEAD, and co-editor of the report, in a statement. Alain Dehaze, CEO of the Adecco Group, also noted that organizations and governments will need to focus on upskilling.

Spotlight

In 2015, One Hope United was doing good work to help families in crisis. As a 122-year-old organization with more than 800 people on staff, the social and human services agency had established a dozen child development centers in the Chicago area, placed numerous people in safe, secure homes and provided community-based family services, such as counseling and employment services. But the organization itself was amidst a crisis. Its former CEO had made an abrupt departure, and the head of HR was stepping down. One Hope United’s CFO, David McConnell, was serving as an interim CEO, until Scott Humphrey, long-time board member and chair, took over the CEO position. With all these changes in leadership, the nonprofit had become a people-intensive organization without a strong human esources infrastructure. It was time to reprioritize, re-organize and radically evolve the role of HR from tactical agent to business partner.


Other News
EMPLOYEE EXPERIENCE

Employee Mental Health in an Uncertain World: Shifting From a State of Crisis to a Culture of Mental Wellness

Modern Health | September 08, 2022

Modern Health, a leading workplace mental health platform supporting enterprises globally, today published a wide-ranging study of executives, HR decision makers, managers and employees to examine the state of employee mental health in the workplace. The research, commissioned by Modern Health and conducted by Forrester Consulting for the second year in a row, set out to uncover how employers are responding to employees' dramatically increasing needs for mental health support after several years of an unrelenting global pandemic, political and social unrest, economic uncertainty, and much more. The survey of 1,700+ employees, including managers, non-manager employees, C-level executives, and HR leaders, found that employees and employers both recognize that mental health benefits are an integral part of a healthy, productive workplace culture, but have widely differing perceptions of if and how the current standard of benefits is meeting employee needs. While 84% of employers plan to increase or enhance employee mental health benefits in the next year, there is still a significant gap in how employees perceive their employer's commitment to mental health and wellness. Seventy-four percent of employees report wanting their employer to care about their mental health, but only half (53%) feel that they actually do. "The past few years have left many of us feeling burnt out, exhausted, and stressed, so it's not surprising that the topic of mental health has been forced into the spotlight. We're seeing a bigger need for support as more people speak out about their mental health challenges but despite this progress, people around the world are still struggling to access care that meets their needs, We are at a critical inflection point where organizations need to shift from the mindset of providing mental health support as a crisis response to it being an integrated and strategic part of the employee experience. Done right, the end result means both the companies and the human beings who make them run are more connected and engaged." -Alyson Watson, founder and CEO at Modern Health Shift from Crisis to Culture: Closing the Gap Employers are recognizing the stress that their workforces are currently under with three out of four employers (75%) recognizing that the current state of the U.S. economy is causing employee anxiety. However, only 45% have already taken steps to address this anxiety. As companies and their employees adapt and evolve toward the future of work, long-term success requires both an investment in mental health and a workforce equipped, encouraged, and willing to prioritize it. This happens when companies move from viewing mental health as a crisis response to a permanent, values-based commitment to employee well-being. The first step is closing the gap between employer and employee perception. According to our research, 85% of employers feel they actively listen to the needs of employees, but only 51% of employees agree. Similarly, only 46% of employees believe their company invests enough in the mental health of employees, while a significant 81% of employers believe they invest enough. Additionally, while around two in three employees report feeling connected, supported, and seen at work, when employers were asked the same question, they significantly overstated how their employees feel by at least 20% on every metric. For example, only 59% of employees reported feeling seen by their company and colleagues for their unique contributions to work, while 85% of employers said their employees felt seen. The Need to Clear a Path In order to create a workforce that is creative, adaptive, and resilient, the report advises that business leaders need to create a path that allows employees to use their mental health benefits without fear of reprisal or negative stigma. For employee behavior to scale across the organization, that behavior needs to be messaged, modeled, enabled, and permitted repeatedly to employees. One troublesome finding is that only 51% of employees feel safe in their role if their mental health status were to be revealed. Compared to the 2021 study, employees are even more desperate for a culture that embraces mental health acceptance and support. A year ago, employees were asking for more mental health support in the workplace. Today, their desire goes beyond simply implementing benefits—they want to feel empowered and encouraged to utilize these tools and want their leaders to acknowledge and reduce barriers to access. Last year, 64% of employees felt they had workday flexibility to care for mental health needs, while only 54% feel that way today. And more than two thirds (68%) of employees felt like their work culture was a safe place to discuss mental health and ask for support in 2021, but only 51% agree today. These trends are moving in the wrong direction. According to our findings, a full 77% of employers say they will provide mental health support to their employees, but they think it's up to the employee to use their benefits and managers shouldn't be expected to encourage them. Leadership modeling is also a critical component to employees feeling comfortable using mental health benefits to their fullest. According to the survey, the vast majority of leaders (80%) feel like they are expressing their own vulnerability when it comes to mental health, but employees do not see, hear, or feel that vulnerability coming through, since only 30% of employees agree. At the same time, 74% of employers think employees are uncomfortable hearing about their colleagues' mental health, but only 31% of employees said it actually makes them uncomfortable. Now is Not the Time to Lose The High Performers In an increasingly uncertain economic environment, companies can't afford to lose their high performing employees. Making up a third of the global workforce, high performers can be described as highly engaged, deeply committed and able to do their job consistently well. When examining the high performers in the study, it found that they are working more hours and are even more productive than last year, but are also burnt out. Despite a reported high enthusiasm for their jobs (76%), more than half (53%) of these high performers report feeling burned out in their roles. The good news is that employees reported again this year they would be more likely to stay at a company that provides high-quality resources for them to care for their mental health. The Cost of Doing Nothing While part of the case for mental health benefits is a positive return on the company bottom line, 72% of employers fear that focusing on mental health could have a reverse ROI with employees working fewer hours in order to care for their mental health and being less available. The research shares that the cost of supporting employees' mental health is a fraction of the cost that a company will bear over the long run if its workforce doesn't have the appropriate mental, physical, and emotional resources to excel at work. The benefits of a whole, complete, and "well" workforce reach far beyond incremental productivity improvements. In fact, the impacts can be felt across talent acquisition and retention, belonging, performance, engagement, profitability, and long-term growth. Methodology In this study, Forrester conducted an online survey of 1,207 employees and managers ("employees") and 519 HR leaders and C-level executives ("employers") at organizations in the United States to evaluate the current state of mental health among employers and employees. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began in June 2022 and was completed in July 2022. About Modern Health Modern Health is the comprehensive mental health and wellness platform that combines the WHO well-being assessment, self-service wellness kits, a global network of certified coaches, and licensed therapists, all available in a single app. Modern Health empowers employers to lead the charge in acknowledging that mental health is just as important as physical health, destigmatizing the conversation, and increasing accessibility of mental health services for all. Founded in 2017, Modern Health incorporates evidence-based psychology principles and seamless technology to serve the needs of companies globally. Headquartered in San Francisco, Modern Health has raised more than $172 million from Founders Fund, Battery Ventures, Felicis Ventures, Kleiner Perkins, Afore Capital, MGV, Frederic Kerrest (co-founder of Okta), and 01 Advisors.

Read More

HR STRATEGY

Businessolver acquires Workterra to grow benefits technology footprint

Workterra and Businessolver | October 12, 2022

Businessolver®, the market leader in SaaS-based benefits technology and services, announced it has acquired Workterra, a fully configurable, easy-to-use benefits administration and enrollment platform. Workterra provides its diverse customer base with an intuitive, easy-to-use, cloud-based application which alleviates the complexities associated with benefits administration and compliance. With Workterra's flexible approach, their technology provides automated integration to carrier and payroll systems, creating a single-key, paperless approach for customers. This is combined with a proven team whose industry expertise and commitment to delivery produce superior customer service. "From day one, our mission with Businessolver has been to grow our business and delight our clients, and we are excited to extend that mission to Workterra and its customer base, With this acquisition, we are committed to delivering industry-leading innovation and benefits expertise to the service and product delivery for Workterra, bringing a renewed growth path to the technology and the people who support it. Additionally, we are excited for what will be accomplished by bringing together two organizations with a commitment to driving a thoughtful and empathetic culture in all we do." -Jon Shanahan, Businessolver CEO and President Joining forces with a market leader in benefits technology and services brings us full circle, back to our benefits roots, We are confident that Businessolver's investment in innovative technologies and dedication to customer service will lead to greater opportunities for our Workterra employees and customers, allowing us to grow our footprint with the HR and benefits space,said Ben Yomtoob, President of Workterra. Financial terms of the transaction were not disclosed. Citizens M&A Advisory and PJT Partners served as financial advisors and Sidley Austin LLP as legal advisor to CareerBuilder. Simpson Thacher & Bartlett LLP served as legal advisors to Businessolver. About Workterra Workterra is a fully configurable, easy-to-use benefits administration and enrollment platform built to simplify the growing complexity of benefits for HR and employees. Leading employers, brokers and carriers choose Workterra for its unmatched flexibility, robust reporting capabilities, and intuitive user experience as well as the personal service and support provided by dedicated benefits experts. Workterra's industry-leading technology, together with a comprehensive suite of administrative services, help clients deliver a personalized enrollment experience, reduce administrative burden and streamline data exchanges with the utmost accuracy and security. About Businessolver Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Read More

HR ANALYTICS, HR STRATEGY

“Connected HR” Emerging as an Imperative Among Business Leaders Attending Paylocity’s Annual Elevate Conference

Paylocity | October 19, 2022

As organizations navigate tight labor markets and increasing employee expectations, one thing is clear: The role of HR continues to expand. HR teams need to bridge the gaps across their respective organizations to fuel collaboration and help employees connect with their work and each other. That was the dominant discussion theme at Elevate, Paylocity’s 14th annual customer conference where nearly 4,000 attendees representing HR, Finance, IT, and Operations functions gathered to explore trends, share best practices, and learn more about Paylocity’s latest platform enhancements that help HR serve as the hub of a more connected organization. Taking place over two days, Elevate featured more than 100 sessions with industry influencers, Paylocity leaders, and peer meetups where attendees could share experiences, ask questions, and keep up with the rapid evolution of the HR function. Connected HR is a Key Driver to Unlocking Business Potential At this year’s conference, the underlying buzz centered around “Connected HR” – the concept that because HR sits at the intersection of employees, leaders, and their organizations, modern HR teams need technology that’s as connected to the business as they are to solve big challenges. For example, fragmented processes and systems prevent true automation and streamlining of manual tasks throughout the business. Another issue is ineffective communication and collaboration across the organization, made even more difficult by geographically dispersed teams and varying communication preferences. Still another challenge, especially in the era of “quiet quitting,” is creating a strong culture and shared purpose across the organization. Paylocity Highlights Platform Capabilities to Address Today’s HR Challenges At Elevate, Paylocity highlighted modern solutions and recent enhancements that address these challenges: Streamlining and connecting companywide processes with enhanced Paylocity Workflows. Paylocity has expanded the functionality of Workflows, the process automation engine in the Paylocity platform that improves efficiency and data accuracy. Customizable Workflows can automatically collect employee information, assign recurring training, collect documentation and certifications, and get supervisor sign-off for completion of courses in the Learning Management System—all while syncing automatically to a single employee record. Ensuring the availability of accurate employee data and insights across the organization for better decision making. My Insights, released earlier this year, provides customizable, shareable dashboards that simplify analysis and exporting of real-time data and performance metrics contained in Data Insights, Paylocity’s data visualization and reporting engine. More than 6,000 clients already use My Insights, including Listerhill Credit Union, a financial services company with hundreds of employees in multiple states. Using Data Insights, Listerhill identified more than $200K in annual operational efficiencies. Improved communication with employees and collaboration across teams. Paylocity continues to add features to Community, its online social collaboration hub. New announcement templates and scheduling capabilities simplify one-to-many communication from leaders and enable employees’ voices to be heard. And a new Video Hub centralizes all the video content created by the company and employees in one place—making it easy to share engaging content companywide and track engagement. Paylocity has also added more capabilities into its mobile app, including chat and video to support recruiting, onboarding, and ongoing communications; as well as access to all company communications and every module in the Paylocity platform from employee smartphones. Usage of the Paylocity mobile app continues to grow—with a 27% increase in mobile users since the beginning of 2022. Building culture and a sense of purpose with tools to support the modern workforce. Unlike legacy HRIS tools, Paylocity differentiates its platform with features that enable better communication, connection, and collaboration. Employee-centric features are even embedded in core HR functionality. To help employees connect with their peers in more meaningful ways, the traditional organizational chart has been reimagined to not only show reporting structures but also foster connection and collaboration by including social profiles and 1:1 chat. Enhancements to Paylocity’s LMS provide opportunities for employees to create content by recording their own training videos and easily share them via Community. Martin Resorts which owns and operates five boutique hotels in California—uses Community to help educate employees on employee benefits and build connection across its diverse employee population. “Paylocity provides our staff with a single platform that allows them to access so much information, from feedback surveys to their pay stub to their W-2. Community is a tool where they can communicate and collaborate with each other, their managers, and leadership,” says Sara Kennedy, Director of People and Culture. The improved awareness and communication helped Martin Resorts improve employee engagement as well as 401(k) participation. By using Community to promote the benefits of its 401(k)-match program, Martin Resorts saw sign-up rates triple, which will ultimately impact employee satisfaction and retention. “Given HR’s broadening scope, modern HR technology must evolve beyond streamlining HR processes to become a hub for the whole company—a single employee system of record and capabilities that unify people and processes across the organization around a common purpose, With those goals in mind, HR is now touching every part of an organization. That means HR systems need to not only drive automation but also drive greater connection among teams and every employee to help the modern organization reach its full potential.” -Steve Beauchamp, Co-CEO of Paylocity About Paylocity Headquartered in Schaumburg, IL, Paylocity (NASDAQ: PCTY) is an award-winning provider of cloud-based HR and payroll software solutions. Founded in 1997 and publicly traded since 2014, Paylocity offers an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build culture and connection with their employees. Known for its unique culture and consistently recognized as one of the best places to work, Paylocity accompanies its clients on the journey to create great workplaces and help all employees achieve their best.

Read More

WORKFORCE MANAGEMENT, HR STRATEGY

Insperity’s Community Heroes Program Marks 5-Year Anniversary

Insperity | October 11, 2022

Insperity, Inc. (NYSE: NSP), a leading provider of human resources offering the most comprehensive suite of scalable HR solutions for America’s best businesses, marks the five-year anniversary of its Community Heroes program and announces 2022 recipients, including CEEK, LLC; Housing on Merit; Omni2Max; and SAFEchild. “The Insperity Community Heroes program was designed to extend the company’s mission of helping businesses succeed so communities prosper by honoring clients that emulate Insperity’s mission and core values in their day-to-day efforts, The exceptional work recipients do to make life better for their employees, clients and communities serves as an inspiration to us all, as they prove to be successful in both business and philanthropic initiatives.” -Steve Arizpe, Insperity President and Chief Operating Officer For-profit and nonprofit clients are nominated for the Community Heroes program by Insperity employees based on their deep knowledge of what makes businesses successful and communities prosperous. The selection committee evaluates the nominated clients according to the following criteria: For-profit companies – entrepreneurship, innovation and job creation. Nonprofit organizations – innovation, collaboration and missional impact. Honorees are selected from each category receive a $5,000 donation to a charity of their choice, which is presented during the Hometown Heroes celebration events. Since the program’s inception in 2018, 22 clients have been recognized and the program has donated more than $154,000 to the community, including matching donations from recipients. During the last five years, the Insperity Community Heroes program has made great strides to shine a spotlight on clients committed to taking care of their people and making a difference in the community, which aligns with Insperity’s mission and core values. The program underscores the critical role relationships play between employers, employees and communities to form long-lasting bonds that result in mutual success. The 2022 Insperity Community Heroes listed below follow in the tradition of making a business and philanthropic impact in their daily operations. With a mission to help organizations redefine and pursue organizational wellness, CEEK LLC not only promotes inspired workforces that serve conscious organizations, but the company also makes a significant impact in the community. For more than a decade, CEEK, LLC has organized Santa Stumble and/or Soccer with Santa events to raise funds to adopt the wishes of children facing life-threatening illnesses, in addition to contributing directly to Make-A-Wish Foundation of America. Housing on Merit (HOM) is a nonprofit organization that creates a bridge to permanent affordable housing for vulnerable populations. HOM recognized an urgent need to reduce the number of female veterans experiencing homelessness in Southern California, so they launched the Awards of Merit for Housing Assistance program to help unsheltered female veterans in San Diego secure permanent housing. Omni2Max provides clients with the best professional solutions at the right time, using the right technology at the right cost. The company’s founder, Allen Maxwell, has been a longstanding resource in the community and serves as a professional mentor for numerous business owners nationally by sharing his industry knowledge/experience and providing support, guidance and advice. The company has a history of giving back to the community via time and monetary resources. With a belief that every child has the right to mature in an environment free from abuse and neglect, SAFEchild (Stop Abuse for Every Child) was founded by the Junior League of Raleigh in 1992 to eliminate child abuse in Wake County, North Carolina. The organization protects 12,000 children annually through its school-based Funny Tummy Feelings program and supports and educates 1,650 parents and caregivers through its parenting programs. Nearly 400 children are evaluated at the nationally accredited SAFEchild Advocacy Center when there is suspicion of sexual abuse, physical abuse and/or severe neglect. About Insperity Since 1986, Insperity’s mission has been to help businesses succeed so communities prosper. Offering the most comprehensive suite of scalable HR solutions available in the marketplace, Insperity is defined by an unrivaled breadth and depth of services and level of care. Through an optimal blend of premium HR service and technology, Insperity delivers the administrative relief, reduced liabilities and better benefit solutions that businesses need for sustained growth. With 2021 revenues of $5.0 billion and more than 90 locations throughout the U.S., Insperity is currently making a difference in thousands of businesses and communities nationwide.

Read More

Spotlight

In 2015, One Hope United was doing good work to help families in crisis. As a 122-year-old organization with more than 800 people on staff, the social and human services agency had established a dozen child development centers in the Chicago area, placed numerous people in safe, secure homes and provided community-based family services, such as counseling and employment services. But the organization itself was amidst a crisis. Its former CEO had made an abrupt departure, and the head of HR was stepping down. One Hope United’s CFO, David McConnell, was serving as an interim CEO, until Scott Humphrey, long-time board member and chair, took over the CEO position. With all these changes in leadership, the nonprofit had become a people-intensive organization without a strong human esources infrastructure. It was time to reprioritize, re-organize and radically evolve the role of HR from tactical agent to business partner.

Resources