HR ANALYTICS,HR STRATEGY
LumApps | December 15, 2022
LumApps, a leading employee experience platform, announced today it has acquired Vizir, an innovative no-code digital assistant technology ("predictive chatbots") that human resources, and information technology, communications departments can use to automate mundane tasks and improve employee access to knowledge, resources, and third-party applications at lower costs.
Vizir's no-code technology will integrate significant new capabilities into the LumApps platform. Powered by Natural Language Understanding (NLU), the advanced digital assistant simulates human dialog to make employee experiences more humanlike and personal. Vizir also brings micro-apps enabling the digital assistant to be used across various channels, such as Microsoft Teams, Slack, or Google Chat. Furthermore, Vizir's no-code tools and embedded libraries enable IT, HR, and other departments to intuitively set up their chatbot.
"This acquisition is indicative of our investment in the growth of conversational AI and our response to the increased demand for digital assistants. Vizir's next-generation technology will enhance our platform with effortless self-service across channels, strengthening our ability to reach employees where they are at, in a personalized, contextual way. We're thrilled to have Vizir join the LumApps family,"
- Sebastien Ricard, CEO at LumApps
Digital assistants are valuable technology that can be used to provide seamless access to key knowledge and other resources. The technology automates redundant activities, such as managing requests for IT support or answering common HR questions. For example, if we want an employee to complete benefits enrollment, a digital assistant can prompt the individual to select a health plan, provide immediate access to documents and information about the various plan options, and then can help employees to complete enrollment without leaving the digital assistant bot.
Intuitive digital assistants, also known as predictive chatbots, are quickly transforming the way HR, IT, and Communications teams work and have the potential to provide considerable value for organizations that implement them. This acquisition will give every LumApps customer a chance to integrate intelligent bot software into their employee experience platform to meet the needs of today's workforce. We're excited about the possibilities of bringing these two companies together, said Thomas Maitre, CEO and co-founder of Vizir.
The demand for digital assistants continues to grow as organizations look to streamline operations and free up time for their support teams to focus on more critical activities that help engage and retain employees. According to Forrester's Future of Work survey, 60% of employees prefer to use self-service for resetting passwords and for app provisioning. And analysts at Gartner predict that by 2023, 75 percent of HR inquiries will be initiated through conversational AI platforms.
This is the second acquisition LumApps made in 2022. Last February, the company bought HeyAxel and launched LumApps Journeys, which automates common moments in the employee lifecycle such as onboarding and career development. The Vizir acquisition will also combine the digital assistant with LumApps Journeys' omnichannel content delivery to help customers deliver the best employee experience possible.
Initially using Vizir's technology as an internal messaging system to absorb IT requests, we extended our use of the digital assistant to human resources. The on-demand IT support helps our employees solve software and hardware issues automatically, whereas HR bots accompany our employees along personalized learning paths. The chatbot has helped us avoid hundreds of additional support tickets and wasted resources. The combination of Vizir's digital assistant and our existing LumApps platform is a great way to get the best out of our internal tools and build a comprehensive employee experience at Imerys, Sébastien Levrot, IT Director Enabling Functions & Digital innovation at Imerys.
LumApps is a global employee experience platform, transforming how companies engage, enable, and empower their workforces. The cloud-native solution is architected to tailor each experience to the individual needs of every employee, wherever and whenever they connect. With the industry's first unified employee data layer to drive hyper-personalization, LumApps is the only solution to deliver truly customized interactions for a game-changing employee experience. Since 2015, LumApps has been helping some of the world's largest and most innovative companies, such as Palo Alto, Publicis Sapient, Electronic Arts, Airbus, and Just Eat, revolutionize how they communicate internally, engage every employee, and retain great talent.
HR ANALYTICS,RECRUITMENT & RETENTION
Crosschq | December 01, 2022
Crosschq, pioneers of the Talent Intelligence Cloud™, which is powering a revolution in data-driven hiring and people analytics, today shared that it was recently named the Best in Class HR Technology for Recruitment in North America by the 2022 HRO Today Association Awards.
For more than 15 years, the HRO Today Association has recognized company and individual accomplishments in human resources, technology, and leadership around the world. This year’s North America and EMEA program garnered hundreds of submissions, with 71 selected as finalists. The awards for these regions were presented during the virtual HRO Today Association Conference, which took place on November 16, 2022. Of those named as finalists, 37 companies and individuals, including Crosschq, took home awards during the ceremony.
“With the HRO Today Association Awards, we aim to recognize the companies and individuals advancing the HR function. What Crosschq provides improves upon several of the challenges and pain points that talent teams frequently lament. It emphasizes transparency and collaboration while identifying process inefficiencies and delivers critical insights. Crosschq is truly a best-in-class recruitment solution, and we congratulate them on this win.”
-Elliot Clark, CEO & Chairman of SharedXpertise, publisher of HRO
Crosschq CEO Mike Fitzsimmons shared, As an organization, Crosschq is aligned around a common goal: to redefine hiring success. And we know that to help HR and TA leaders create diverse, winning teams, they need access to actionable data and insights that supports Quality of Hire. The solutions we deliver reflect that, and on behalf of the Crosschq team, I would like to express our gratitude to the HRO Today Association for this tremendous recognition.
Crosschq is powering a revolution in data-driven hiring and people analytics to help companies better recruit and retain talent. Crosschq’s Talent Intelligence Cloud™ provides solutions across the new hire lifecycle to help enhance sourcing, screening, and onboarding of new hires while providing a single source of truth for customers to accurately measure Quality of Hire. The company’s AI-driven cloud-based SaaS solutions were built with a talent-first approach, prioritizing trust and transparency, minimizing bias and protecting privacy. Leading innovative companies like Pinterest, HubSpot, Snowflake, Saks Fifth Avenue, Roku, Upwork, and DISH trust Crosschq to help build diverse winning teams. Founded in 2018, Crosschq is backed by Tiger Global Management, GGV Capital, Bessemer Venture Partners, SAP.iO, Okta Ventures, Slack / Salesforce and Rocketship.vc.
HR STRATEGY,EMPLOYEE BENEFITS
UKG | November 25, 2022
UKG, a leading provider of HR, payroll, and workforce management solutions for all people, today announced winners of the UKG Aspire 2022 Innovation Awards, which celebrate customers using UKG people technology in innovative ways to solve complex problems, create empowering workplaces, and drive exceptional business outcomes.
The Innovation Awards are a longstanding UKG tradition that recognizes the achievements of customers going above and beyond to create meaningful and connected experiences for their people, including past winners BJ’s Wholesale Club, Clif Bar and Company, City of Oklahoma City, FIRST Premier Bank and Premier Bankcard, and Trexon.
“Customers are at the heart of everything we do. They are the driving force behind our ‘Partner for Life’ promise, as well as our commitment to constant innovation, This year’s award winners represent the incredible successes of our customers worldwide, across our solutions. We celebrate their accomplishments and applaud their innovative spirit.”
-Bob Hughes, chief customer and strategy officer at UKG
This year’s UKG Aspire Innovation Awards winners include:
TravelBrands and Coast Mental Health in the Product Suite category, for their innovative use of the UKG suite of human capital management and workforce management solutions. One of the largest travel companies in Canada, TravelBrands is leveraging UKG to scale its continued growth. Since rolling out its full-suite solution, the company has experienced a 10% decrease in employee turnover, a 50% decrease in time spent creating financial reports, and a total first-year savings of $150,000. Meanwhile, Coast Mental Health, a provider of housing, support, and services to people in Canada with mental health challenges, is using UKG to manage its complex union workforce. Managers no longer have to spend hours calculating premiums related to collective agreements, and its finance center doesn’t have to allocate cost centers and percentages.
Bethpage Federal Credit Union and Hamadeh Educational Services, for their successes in HR Transformation. With UKG Pro, managers at Bethpage have a more active role in the recruitment process. The company has automated offer letters and transfer forms, and eliminated spreadsheets previously used for compensation planning. With UKG Ready, Hamadeh has moved from paper to a fully electronic system, dramatically cutting its carbon footprint and saving several hours each week that had been spent on filing, scanning, copying, and shredding.
Co-Operators, for ROI achieved through its use of Pro. The Canadian-owned insurance co-operative is leveraging data and insights from its UKG solution to create dozens of easily accessible dashboards and reports, saving more than $300,000 in productivity improvements and system savings.
Greenville County Schools, TTCU Federal Credit Union, and Community Healthcare System, for their innovative use of UKG Life-work Technology, in the Innovation Evangelist category. With UKG Wallet, all 11,000 employees at Greenville County Schools have early access to their earned wages as well as payroll cards, discounts, and financial wellness tools, providing an additional measure of financial stability. Community Healthcare System is using UKG Dimensions employee self-scheduling, which allows workers to select their preferred shifts — leading to greater autonomy, satisfaction, and overall engagement. And with UKG HR Service Delivery, authorized employees of TTCU Federal Credit Union can access documents from anywhere, dozens of manual tasks have been moved to a digital workflow, and the organization’s service desk is administering more than a dozen types of actions and requests.
The results we’ve experienced with our full-suite UKG solution, in just one year, are simply remarkable, Not only have we gained significant efficiencies, but we’re also providing a more empowering and engaging experience for our employees in support of the important, people-centric mission we share with UKG,said Diana Valler, chief human resources officer at TravelBrands.
Championing great workplaces and helping to create purposeful work through the use of innovative technology are central to who we are, Our purpose is to create meaningful experiences for organizations and their people, and we are proud of, and humbled by, the outstanding results UKG technology delivers every day to our award winners and all our customers across the globe,said Chris Todd, CEO at UKG.
At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work.
HR ANALYTICS,EMPLOYEE ENGAGEMENT
Workhuman | November 29, 2022
Workhuman®, the company revolutionizing how employees celebrate, connect with, and appreciate each other in the workplace, today announced its 2021 revenues and billings, the appointment of a new board member, and the investment of €2.8M to expand its physical presence in its Ireland headquarters with a new state-of-the-art facility. The growth reflects a widespread movement among global enterprises to harness a culture of appreciation, which drove gross revenues in 2021 to reach more than $876M, up 28% from $682M in 2020.
In 2021, Workhuman recorded billings of more than $1.1 billion, along with $287M in net platform revenue. In addition, the company, which has nearly seven million people on its platform, processed more than 12 million billable awards (moments of recognition with a monetary value associated with them) in 2021 – a near-50% increase from the previous year.
"Workhuman is on an incredible trajectory, growing 28% year-over-year, as organizations continue to understand the impact that employee recognition can have on both their humans and their bottom line. Employees are worth more than any other tangible asset in the global economy. Between voluntary turnover and disengaged employees, organizations are battling a $1 trillion problem, Workhuman's employee recognition program can save enterprises millions in turnover costs, and our customers feel the positive impact of a culture of gratitude and appreciation on their bottom line. We're proud of our growth and look forward to helping more organizations meet today's biggest human capital challenges."
-Scott Dussault, Chief Financial Officer at Workhuman
Workhuman also announced that it has appointed to its board Vidya Peters, former Chief Operating Officer at Marqeta, a modern card-issuing platform. Previously, she was the Chief Marketing Officer at MuleSoft, acquired by Salesforce, and before that, she held various strategy and marketing roles at Intuit and Bain & Company. Peters brings a wealth of go-to-market and operating experience to the Workhuman board and will immediately replace Lorrie Norrington. She holds a B.S. in Industrial Engineering from Northwestern University, an MPA in Public Administration from Harvard University, and an MBA in Marketing and Finance from Northwestern University's Kellogg School of Management. Peters was named one of the Most Influential Women in the payments industry by American Banker in 2022.
We are very excited to add Vidya to the Workhuman board. Her deep expertise and experience with customer success building and managing operating efficiencies in the technology space make her a valuable addition to our board, We would like to thank Lorrie for her many contributions that had a positive impact on the growth and success of the company,said Workhuman CEO Eric Mosley.
As part of its €2.8M investment in Dublin, Workhuman expanded its physical footprint by approximately 15,000 square feet with a brand-new facility. In addition to more physical space, the company revamped its in-office perks to prioritize its employees' professional success, health, and emotional well-being and safety. These improvements include wellness, fitness, learning and development spaces, and more.
After spending years at home during the pandemic, employees have never been more aware of what they expect from their work and workplace. They have new and increased expectations of their employers and workplaces desiring a dramatically different and better experience than the one they left. Our new workplace goes far beyond the physical space into every aspect of the employee experience throughout the workday, tying together space, technology, behaviors, and amenities, The new way of working is making the workplace a destination, not an office. We have created a space that supports our culture and strengthens our community,said Jess Klay, VP of Global Workplace Experience Design at Workhuman.
Workhuman® is helping companies meet today’s biggest human capital challenges - including unprecedented turnover, employee engagement, hybrid work environments, and DE&I - through the Workhuman Cloud®, a secure SaaS platform that provides the industry’s best-in-class Social Recognition® solution. As the leading global provider of technology solutions, analytics, expertise, and services helping organizations of all sizes build and foster workplace cultures powered by employee recognition and crowdsourced feedback, Workhuman is revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace. Combined with unmatched data through Workhuman iQ™, we empower HR and business leaders with proactive insight to understand issues as they develop and tools to help them make the right decisions to align business objectives and culture to deliver immediate impact. And, with world-class award redemption from our proprietary global e-commerce network, Workhuman is committed to building more connected human-centered workplaces that recognize the value and potential of each and every employee.
For more than 20 years, Workhuman has been pioneering the human workplace by disrupting legacy and obsolete HR approaches to improve the employee experience at work, with solutions that engage with approx. seven million customer employees in 30+ languages, in 180 countries, generating 100 million instances of human connection. With dual headquarters in Dublin, Ireland and Framingham, Massachusetts, Workhuman employs 1,000 people who deploy solutions and services at scale, committed to helping companies improve returns on their most important investment– their people.