Coronavirus cost to employee benefit plans could exceed $23B

HR Dive | April 17, 2020

The total cost to U.S. employee benefit plans caused by the COVID-19 pandemic could exceed $23 billion, according to a report published earlier this month by the Integrated Benefits Institute (IBI), a research nonprofit. That figure assumes a "high range" outcome in which the pandemic results in over 15 million U.S. cases, IBI said, and it includes estimates of costs due to short-term disability claims, potential sick leave wages and other benefits for workers absent due to COVID-19. The nonprofit estimated that up to 5.6 million employees could potentially be impacted. "As the numbers change daily, these findings are a very conservative estimate of coronavirus-related lost work time costs and excludes costs pertaining to paid family leave which was beyond the scope of this analysis," Thomas Parry, IBI's president, said in a statement. While the $23 billion figure may appear staggering, employers might want to note that many variables — including the potential success of public health measures like social distancing — will influence the total number of COVID-19 cases as well as total costs.

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Tobin Murphy-Coles, Commercial Director at Aon Employee Benefits, talks about his views on the future of flexible and online benefits at Employee Benefits Connect 2014.


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TALENT MANAGEMENT

SkyHive Launches New Product, SkyHive Platform, Enabling Companies and Communities to Tackle Skills Gap

SkyHive | September 05, 2022

SkyHive®, the first company to map and sequence the global labor market in real-time for workforce intelligence, strategy, and architecture, as well as the rapid reskilling of workers and communities around the world, today announced the launch of SkyHive Platform, a Platform-as-a-Service (PaaS) skills-first solution for private and public sector organizations. Using SkyHive’s real-time Labor Market Intelligence and artificial intelligence to analyze global labor markets at the skill level, SkyHive Platform employers gain outside-in intelligence as well as immediate insights on their talent, such as emerging and skill gaps which can be leveraged to future-proof their workforces, retain talent, and understand evolving labor market needs. SkyHive Platform enriches existing Human Capital Management (HCM) systems using scalable Application Programming Interfaces (APIs) to integrate with core HR systems such as Workday, Microsoft, and SAP SuccessFactors, as well as custom applications. In doing so, SkyHive Platform enables companies and communities to derive maximum value from their HCM investments while improving performance and cost efficiency across talent procurement, retention, and workforce training. Companies and governments seeking insights into the state of their workforce’s business critical skills, skills gaps, attrition, sourcing, benchmarks, future talent needs, and recommendations for reskilling can harness SkyHive to power applications with or without the SkyHive Enterprise software application. “Skills are the talent ‘currency’ of the modern age, so it’s natural that leaders are eager to get comprehensive, comparative, and real-time visibility into skills profiles of their workforce, We’ve built SkyHive Platform and opened our APIs in response to customer requests around the world who want to customize applications and modernize their existing HCM platforms with the most in-depth workforce and labor market intelligence available.” -Sean Hinton, Founder and CEO of SkyHive Recognized by Forbes and the World Economic Forum for its positive impact on labor economies, SkyHive processes more than 20 TB of raw data every day, including anonymized worker profiles and job descriptions from over 160 countries. Its findings have reduced enterprise clients’ time-to-hire by 30% and time to source by 90%, while also increasing workforce learning and development efficiency by 70% and gender diversity by 10%. SkyHive data is fully encrypted, and its systems are compliant with GDPR, SOC2 Type II, ISO 27001, Ethical AI and other regulatory frameworks. About SkyHive SkyHive is a Certified B Corporation and software provider of global workforce intelligence technology, optimizing labor market efficiencies in real-time for companies, communities, and national economies. Leading enterprises use SkyHive’s cloud-based applications and platforms to power the future of work at its most granular level: skills. SkyHive’s Quantum Labor Analysis™ has been recognized by the World Economic Forum and Forbes for leading efforts in ethical AI and its positive impact on labor economies worldwide.

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HR PRACTICE,REMOTE WORKFORCE

Fiverr Partners With Selina to Bring Together “Anywhere Workers” From Across the Globe

Fiverr and Selina | August 16, 2022

Fiverr International Ltd., the company that is revolutionizing how the world works together, today announced a new partnership with Selina, one of the world’s largest experiential hospitality brands built to address the needs of millennial and Gen Z travelers. The purpose of the partnership is to provide Anywhere Workers (i.e. people who work remotely while traveling from at least two locations, domestic or international, throughout the year), the opportunity to find community and connect with like-minded individuals during their travels. The partnership with Selina also includes the ability for these workers to connect through in-person events and meetups as a means to combat one of the key issues they face: loneliness. Additionally, Fiverr will be launching its Work from Anywhere contest, where ten Fiverr freelancers will be selected to stay at a Selina location of their choosing for 3 to 4 weeks. In a recent Fiverr survey with Lonely Planet, it was revealed that 90% of Anywhere Workers experience loneliness while living this lifestyle. This shows that while the combined “work and travel” trend has continued to grow, there remain challenges among this growing segment of the workforce. “While being an Anywhere Worker has numerous benefits including having autonomy and flexibility over one’s worklife, it still has its challenges such as lack of community and a sense of belonging, Building, growing and establishing a vibrant and engaging community is at the heart of everything we do at Fiverr. We are thrilled to be partnering with a company like Selina who has the physical space around the globe to help us address this issue head on. Together, through a variety of different engagement mechanisms, it’s our goal to bring this Anywhere Worker community together to learn, to grow and to ultimately thrive.” -Gali Arnon, Chief Marketing Officer at Fiverr Selina provides guests with beautiful places to stay, travel, and work abroad indefinitely. The company uses in-depth local knowledge to create thousands of authentic activities and experiences in over 163 destinations worldwide. The partnership with Fiverr will give the platform's community members special access to Selina around the world. From inception, Selina has built its mission on fostering meaningful and authentic connections, and we believe nurturing these connections helps to address the growing struggle of loneliness, Our active global coworking community has shown us that remote work does not have to be isolating, and we are thrilled to be partnering with Fiverr and welcoming their anywhere workers into our network of 100+ destinations worldwide. The Selina experience is carefully designed to bring a sense of community to today’s digital nomad, travelers, and locals alike. Together, by leveraging our platforms and bringing together our communities, we hope to show how building connection through travel creates a sense of community and fulfillment,said Elad Nir, Global CMO of Selina. The Work from Anywhere contest will run for three weeks (from August 11th through September 1st), where Fiverr freelancers across the world can submit their entries for the chance to win $2,000 in cash voucher for travel expenses from Fiverr, as well as 250,000 Selina tokens (equivalent to approximately $2,000 USD worth of overnight stays and other services at Selina locations ) to redeem in Selina accommodations, wellness activities, and hot-desk access. During their stay, the winners of the contest will also be documenting and sharing their experience as an Anywhere Worker with the world. About Fiverr Fiverr’s mission is to revolutionize how the world works together. We exist to democratize access to talent and to provide talent with access to opportunities so anyone can grow their business, brand, or dreams. From small businesses to Fortune 500, over 4 million customers worldwide worked with freelance talent on Fiverr in the past year, ensuring their workforces remain flexible, adaptive, and agile. With Fiverr’s Talent Cloud, companies can easily scale their teams from a talent pool of skilled professionals from over 160 countries across more than 550 categories, ranging from programming to 3D design, digital marketing to content creation, from video animation to architecture. About Selina Selina is one of the world's largest lifestyle and experiential platform built to address the needs and desires of millennial and Gen Z travelers, blending beautifully designed accommodation with coworking, recreation, wellness, and local experiences. Custom-built for today's nomadic traveler, Selina provides guests with a global infrastructure to seamlessly travel, work and play. Founded in 2014, each Selina property is designed in partnership with local artists, creators, and tastemakers, breathing new life into existing buildings in interesting locations around the world – from urban cities to remote beaches and jungles. Selina's portfolio includes over 163 open or secured properties across 25 countries and 6 continents. On December 2, 2021, Selina entered into a definitive merger agreement with BOA Acquisition Corp., the closing of which, which is subject to customary conditions, will result in Selina becoming a publicly listed company.

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TALENT ACQUISITION

Alorica Hires Industry HR Leader Asma Sultana as Vice President of Corporate Talent Acquisition

Alorica | July 08, 2022

Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer. Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur. “As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.” “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.” Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end. About Alorica Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.

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HR PRACTICE,HR STRATEGY

Talview Introduces Interview Insights at HR Technology Conference & Exposition 2022

Talview | September 14, 2022

Talview, the global leader for hiring and proctoring solutions, announces Talview Interview Insights, a solution engineered to solve the biggest blind spot in the hiring process – the job interview, at the HR Technology Conference and Exposition in Las Vegas. Talview Interview Insights uses advanced AI capabilities to coach interviewers to become world-class interviewers, one interview at a time. The award-winning Solution brings specific, explainable, and actionable insights into interviewing for organizations to make interventions that enable them to meet their key talent goals. To date, many organizations define candidate measurement and experience protocols in hiring but struggle to implement and monitor these protocols on the ground. Most interviewers receive little to no training, and there is no mechanism to review their techniques or performance as an interviewer. This inability to control the quality of the interview process results in: Interviews not providing valid analysis, increasing the risk of bad hires Interviews that are not fair or unbiased, adversely impacting DEI goals Good candidates being lost to unskilled interviewers due to a poor candidate experience After an extensive review of customer interviews and feedback, Talview distilled the issue down to a key requirement: accurately measuring and ensuring the quality of the interview process. "Our goal was building a framework for interviews that would scale; analyzing the conversations, structure, content, compliance, fairness and experience, while also delivering continuous coaching for interviewers,We believe our new solution will boost the overall quality of any organization's interview process. Talview Interview Insights will be a key addition to any organization that is serious about objective, high quality hiring decisions, as well as improvements in DEI and overall candidate experience." -Sanjoe Jose, CEO, Talview Talview Interview Insights combines the power of digital interviewing with the best of AI technologies to deliver a platform that provides continuous feedback to the interviewer, improving their skills, while providing insights to the organization for interventions that can exponentially improve interviewing results. By monitoring for biases in conversations, conformance to organizational policies (from regulatory compliance to DEI goals), topic coverage, gauging question relevance to the role, and more, Interview Insights is a key addition for any company looking to improve the effectiveness of their hiring process. Beginning with more than 150 candidates, constituting top HR technology vendor offerings, then narrowing the competition to 30 product demonstrations, the judges at the Human Resource Executive are honoring Talview Interview Insights as the winner of a 2022 Top Product of the Year Award in Talent Acquisition. The award will be presented at the HR Technology Conference in Las Vegas. The interview is used in every hiring process, yet it has remained a blind spot, Like any other assessment, the more objective the information gathered, the better it will predict job success. How can you expect to achieve a replicable, highly efficient interview process without monitoring and training interviewers on a continuing basis? We are excited the judges at HRE agreed and validated our solution with a Top Product award,said Dr. Fred Rafilson, Chief I/O Psychologist, Talview. Talview Interview Insights is deployed on top of the award-winning Talview Interviewing platform. The Solution analyzes every interview conducted, using machine learning and natural language processing technologies, providing feedback on what worked and what did not for each interview, and summarizing the interview with insights for supervisors and the organization. Designed to provide a persistent structure to the interview process, Talview Interview Insights monitors for DEI regulatory compliance and unconscious bias in conversations. It determines if the topics being discussed and questions being asked are relevant to the role. Along with providing interview summaries, time stamps for both the transcript and recording, and powerful search capabilities, Interview Insights also provides constructive feedback and comparisons for interviewer performance to others within the organization. Interview Insights is the latest integrated Solution for the Talview Measurement Platform, AI-powered hiring software that orchestrates everything HR and TA leaders need to hire faster, better, and at scale. Talview provides the digital tools needed to create a flexible, customized, completely digital hiring process designed to reduce time to hire, lower cost of hire, and increase quality of hire. About Talview Talview offers an award-winning Measurement Platform that orchestrates hiring and proctoring workflows: screening, interviews, assessments, exams, and credentials. Organizations seeking more efficient, effective, and intelligent decisions throughout the talent lifecycle can access a single, AI-powered platform for intelligent insights. A 360-degree view of talent potential enables quick, confident, and bias-free decisions, providing an equal opportunity for all.

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