Software Advice | July 07, 2022
As HR departments work to make their organizations more equitable and inclusive, new research from Software Advice suggests that remote work may at first seem like the best format for reducing workplace bias and discrimination, but survey data reveals it often means employees are sacrificing their true identity at work.
This survey analyzed employee responses from groups often impacted by negative bias and discrimination in the workplace, including women, employees aged 55 or older, LGBTQ workers, racial minorities, and those with a disability. Across all minority groups surveyed, remote workers are most likely to agree that their employer treats every employee fairly, compared to those who work hybrid or on-site. This may be due to their ability to customize work environments to individual needs, managers measuring work more fairly through outcome-based metrics, or a reduction in toxic behaviors overall.
However, marginalized employees working remotely also admit to lying about or omitting a part of their identity at their current job out of fear of discrimination, including:
71% of employees with disabilities
65% of employees 55 years or older
64% of women
64% of LGBTQ workers
57% of racial minority workers
Women in particular are uncomfortable bringing their full selves to work. Over two-thirds (71%) of women who work remotely say they’re afraid to be their authentic selves at work, compared to 64% and 57% of women who work on-site and in a hybrid format, respectively.
While on-site employees may be more honest about their identities, it isn’t always by choice. They may face more discrimination because they can’t hide who they are in-person.
“With more employers implementing remote work permanently, it’s encouraging to see that minority workers believe remote work is more equitable,” says Brian Westfall, principal HR analyst at Software Advice.
“With more employers implementing remote work permanently, it’s encouraging to see that minority workers believe remote work is more equitable,” says Brian Westfall, principal HR analyst at Software Advice. “But, DEI initiatives don’t really work unless employees feel safe to be their authentic selves.”
Remote work isn’t a magic solution for encouraging workplace inclusivity. HR leaders must intentionally act to ensure marginalized employees working from home feel seen and included for who they are. Examples include forming employee resource groups, setting the right tone during onboarding to encourage new hires to share their own perspective, and diversifying remote leadership. To find resources on how to promote authenticity in a remote workplace, visit softwareadvice.com.
About Software Advice
Software Advice simplifies software buying. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped nearly 900,000 businesses find the right software for their specific needs. Software Advice also features over 1.5 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com.
Cooleaf | July 14, 2022
Cooleaf, the leading employee experience platform for high-performing teams, has introduced a new feature to help customers measure and boost their employee engagement. With Cooleaf's pulse survey tool, customers will now be able to easily schedule and deploy eNPS surveys to measure employee loyalty and collect actionable insights.
What is eNPS?
NPS, or Net Promoter Score, is a key metric to measure brand experience. NPS measures the likelihood of employees, customers, or to recommend your business to others with a one-question survey.
For the employee experience, Employee Net Promoter Score, or eNPS, is measured by asking, "How likely is it that you would recommend our company to a friend or colleague?" Survey respondents are sorted into Promoters, Detractors, or Passives based on their answer, and eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The shortness and simplicity of the eNPS survey makes it ideal for setting goals around employee engagement.
"Employee Net Promoter Score is the quick and standard way to track employee loyalty and satisfaction within an organization, Now that the eNPS survey is built into the Cooleaf platform, we can help our customers deploy the survey on a regular basis and benchmark results over time. Organization leaders and HR teams can filter that data by team or department, and use it to drive their engagement strategy. When you combine that data with the engagement initiatives and tactics that Cooleaf provides, eNPS becomes a very powerful tool for improving company culture."
-Jess White, Senior Director of Customer Success
How it works
HR leaders can access the eNPS survey tool within Cooleaf's Manager Dashboard. It only takes a few seconds to set up the survey, review the questions, and select your survey timeframe. To improve your survey participation score, teams can also choose to award Cooleaf Reward Points for anonymous survey completion. Watch this video to learn more.
Once the survey has been deployed, managers can see the results, download reports, and track trends over time. As part of Cooleaf's engagement strategy, Cooleaf's Customer Success team will help identify opportunities and recommend engagement tactics during quarterly business reviews.
Cooleaf is the leading solution for companies looking to drive extraordinary experiences for their employees, customers, and prospects. Through Cooleaf's platform, forward-thinking brands are empowered to listen to sentiment and signals through pulse surveys and SaaS platform integrations, take action to engage stakeholders through recognition, incentives, and virtual experiences and glean data insights through a powerful suite of analytics tools.
Alorica | July 08, 2022
Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer.
Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur.
“As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.”
“Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana.
“Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.”
Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end.
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.
HR PRACTICE,REMOTE WORKFORCE
ChartHop | September 12, 2022
ChartHop, the leader in people analytics transforming the way companies manage and support their people, today announced its recognition as one of Quartz's Best Companies for Remote Workers in 2022. This marks ChartHop's first year on the list of top-ranked companies for remote workers who are embracing the future of distributed work.
"As a remote-first company, ChartHop leads with the guiding principles of transparency, trust, and inclusion to ensure employees feel engaged and valued, This achievement underscores our commitment to investing in our employees and providing the support they need to grow personally and professionally in a remote environment. ChartHop will continue to champion remote employees and develop solutions to support a distributed workforce."
-Ian White, founder and CEO of ChartHop
In a recent McKinsey & Company survey, 35% of respondents reported that they work fully remote, while 23% work in a hybrid environment. The adoption of remote and hybrid work environments continues to grow as organizations look to create new work norms. This recognition further emphasizes ChartHop's commitment to empowering all organizations and their people, from executives to individual contributors to every employee in between, with the People data and solutions they need to thrive in a remote work environment.
Companies at the vanguard of remote work helped show everyone else how to do it. Now we are seeing their best practices replicated across industries, at companies of all sizes, The companies on our ranking are putting their remote policies to use as a recruiting and retention play, as a tool for diversifying their talent pool, and as a performance strategy. Our second annual ranking honors businesses that have gone above and beyond in ensuring that their remote workers have the tools they need, from technology stipends to wellness perks, to do their jobs effectively,said Quartz executive editor Heather Landy.
Employers were invited to apply for recognition in the second global ranking of best companies for remote workers, conducted through a survey that assesses employee sentiment and company practices to determine recognition and ranking. The full ranking for 2022 can now be found on the Quartz website.
The recognition comes following a year of significant growth for ChartHop, including its new offering, Compensation Reviews, and acquisition of Gather, a people operations workflow builder. In addition, ChartHop welcomed key executives, Ivori Johnson, Director of Diversity, Equity, Inclusion and Belonging (DEIB), Matt Wolf, Chief Financial Officer, Justin Garrity, Vice President of Product, and Paul Szemerenyi, Chief Sales Officer.
About Quartz Media:
Quartz is a digitally native news organization with a mission to make business better. Our journalists around the world specialize in analysis of the global economy for an audience of purpose-driven professionals. We help our readers discover new industries, new markets, and new ways of doing business that are more sustainable, innovative, and inclusive. Quartz is the top business publication for global executives ages 25-45, and we have been a pioneer in premium, mobile-first, native advertising experiences since our founding in 2012.
ChartHop is transforming the way companies manage and support their people. By seamlessly consolidating and visualizing disparate sources of people data into one powerful people analytics platform, ChartHop creates more informed, empowered, and connected organizations. From executives to individual contributors to every employee in between, ChartHop is designed for everyone in the organization.
ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, BetterCloud, Starburst, and InVision. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz.