TALENT MANAGEMENT, EMPLOYEE ENGAGEMENT

Leading Organizations Choose Qualtrics to Attract and Retain Top Talent

Qualtrics | July 29, 2022 | Read time : 03:12 min

Leading Organizations news
Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including M&T Bank and Merck KGaA, Darmstadt, Germany, selected its employee experience solutions in the second quarter of 2022 as companies look to attract and retain the best talent, increase employee engagement and improve productivity.

“Right now, organizations across the world face economic uncertainty and are laser-focused on retaining their top talent, Companies that are able to create and preserve a happy, engaged and productive workforce differentiate themselves by listening to, understanding and acting on the needs of their employees in real time — and Qualtrics’ Employee Experience platform allows them to do so at scale.”

-Brad Anderson, Qualtrics’ President of Products and Engineering.

Retaining top performers is the No. 1 priority of most C-suite leaders, according to a recent Qualtrics study, and 72% of executives say they’ll spend more on staffing and retaining their workforce in 2022 and beyond — up from 62% a year ago. Economic shifts can cause employees to become distracted, disengaged and burned out, so companies must take action to keep their best employees engaged and productive.

With Qualtrics’ EmployeeXM™, companies can listen to their employees in real time to understand what specific and individual needs they have, then take action. Doing so, engenders trust, in turn helping companies retain employees. In fact, of those who say they’re planning to stay with a company for more than three years, 81% say they trust their manager. Only 49% of those who plan to stay for less than a year say they trust their manager.

In the second quarter, the following organizations chose Qualtrics to better understand their employees’ emotions, efforts and intent in order to create more personal and empathetic experiences:

As a purpose-driven, community bank with approximately 1,000 branches and 22,000 employees, M&T Bank (M&T) knows that listening to employees and empowering them to make a difference in their communities is key to the success of their brand, as they grow and adapt to increasingly digital industry standards. Following its recent acquisition of People’s United Bank, M&T expanded its existing Qualtrics CX program in Q2 with Qualtrics EX solutions. By approaching experience management holistically across customers and employees, M&T aims to better address employee needs so they can continue to focus on delivering exceptional customer service and help their communities thrive.

Qualtrics extended its relationship in Q2 with German healthcare, life science, and electronics multinational, Merck KGaA, Darmstadt, Germany, which employs 57,000 people across 66 countries. As the company continues to invest in using experience data and insights to foster its employee experience, it chose Qualtrics EmployeeXM to further enhance its employee and leadership development program. The program is designed not just to provide development feedback and suggestions to the individual, but also to detect skills and culture gaps across the organization for it to address.

About Qualtrics-
Qualtrics, the leader and creator of the experience management category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Over 16,750 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)—the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about.

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HR ANALYTICS

ChartHop Honors People-First HR Leaders Through 2nd Annual People Pioneers Award

ChartHop | November 16, 2022

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HR ANALYTICS,HR STRATEGY

LumApps Advances Conversational AI Development Strategy with Acquisition of Vizir

LumApps | December 15, 2022

LumApps, a leading employee experience platform, announced today it has acquired Vizir, an innovative no-code digital assistant technology ("predictive chatbots") that human resources, and information technology, communications departments can use to automate mundane tasks and improve employee access to knowledge, resources, and third-party applications at lower costs. Vizir's no-code technology will integrate significant new capabilities into the LumApps platform. Powered by Natural Language Understanding (NLU), the advanced digital assistant simulates human dialog to make employee experiences more humanlike and personal. Vizir also brings micro-apps enabling the digital assistant to be used across various channels, such as Microsoft Teams, Slack, or Google Chat. Furthermore, Vizir's no-code tools and embedded libraries enable IT, HR, and other departments to intuitively set up their chatbot. "This acquisition is indicative of our investment in the growth of conversational AI and our response to the increased demand for digital assistants. Vizir's next-generation technology will enhance our platform with effortless self-service across channels, strengthening our ability to reach employees where they are at, in a personalized, contextual way. We're thrilled to have Vizir join the LumApps family," - Sebastien Ricard, CEO at LumApps Digital assistants are valuable technology that can be used to provide seamless access to key knowledge and other resources. The technology automates redundant activities, such as managing requests for IT support or answering common HR questions. For example, if we want an employee to complete benefits enrollment, a digital assistant can prompt the individual to select a health plan, provide immediate access to documents and information about the various plan options, and then can help employees to complete enrollment without leaving the digital assistant bot. Intuitive digital assistants, also known as predictive chatbots, are quickly transforming the way HR, IT, and Communications teams work and have the potential to provide considerable value for organizations that implement them. This acquisition will give every LumApps customer a chance to integrate intelligent bot software into their employee experience platform to meet the needs of today's workforce. We're excited about the possibilities of bringing these two companies together, said Thomas Maitre, CEO and co-founder of Vizir. The demand for digital assistants continues to grow as organizations look to streamline operations and free up time for their support teams to focus on more critical activities that help engage and retain employees. According to Forrester's Future of Work survey, 60% of employees prefer to use self-service for resetting passwords and for app provisioning. And analysts at Gartner predict that by 2023, 75 percent of HR inquiries will be initiated through conversational AI platforms. This is the second acquisition LumApps made in 2022. Last February, the company bought HeyAxel and launched LumApps Journeys, which automates common moments in the employee lifecycle such as onboarding and career development. The Vizir acquisition will also combine the digital assistant with LumApps Journeys' omnichannel content delivery to help customers deliver the best employee experience possible. Initially using Vizir's technology as an internal messaging system to absorb IT requests, we extended our use of the digital assistant to human resources. The on-demand IT support helps our employees solve software and hardware issues automatically, whereas HR bots accompany our employees along personalized learning paths. The chatbot has helped us avoid hundreds of additional support tickets and wasted resources. The combination of Vizir's digital assistant and our existing LumApps platform is a great way to get the best out of our internal tools and build a comprehensive employee experience at Imerys, Sébastien Levrot, IT Director Enabling Functions & Digital innovation at Imerys. About LumApps LumApps is a global employee experience platform, transforming how companies engage, enable, and empower their workforces. The cloud-native solution is architected to tailor each experience to the individual needs of every employee, wherever and whenever they connect. With the industry's first unified employee data layer to drive hyper-personalization, LumApps is the only solution to deliver truly customized interactions for a game-changing employee experience. Since 2015, LumApps has been helping some of the world's largest and most innovative companies, such as Palo Alto, Publicis Sapient, Electronic Arts, Airbus, and Just Eat, revolutionize how they communicate internally, engage every employee, and retain great talent.

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EMPLOYEE EXPERIENCE

CentralSquare and UKG Partner to Bring Seamless Work Experience to Government Employees

CentralSquare Technologies | November 17, 2022

CentralSquare Technologies, an industry leader in public sector technology, today introduced a new technology partnership with UKG, a leading provider of HR, payroll, and workforce management solutions for all people. This partnership offers government agencies a more flexible and seamless technology experience via an integrated solution that allows people to focus on completing important actions related to finance and human capital management (HCM) without disturbing the flow of work. With this collaboration, CentralSquare’s Finance Enterprise and UKG Ready will fully integrate to provide municipalities and special districts a comprehensive, single-entry solution that combines administrative management of both financial and HR activities, empowering teams to achieve more by reducing the disruptions people regularly experience switching between business applications. “CentralSquare and UKG share a common commitment and it starts with people. Our public servants work tirelessly often with limited resources to improve the lives and communities they serve, By uniting two powerful GovTech solutions they can benefit from the smarter utilization of resources and real-time data to maximize their impact.” -Dara Brenner, CentralSquare’s Chief Product Officer CentralSquare Finance Enterprise provides broad, comprehensive financial software with Payroll including an integrated highly configurable general ledger, and powerful analytics. With a robust workflow engine, customers can accomplish complex tasks by automating multi-level approvals, notifications, and configuration options. In tandem, UKG Ready provides the same users with a streamlined solution for HR, talent, time and attendance, and scheduling to deliver a modern, personalized experience that increases efficiency, simplifies compliance, and unlocks happier outcomes. UKG is committed to strengthening the capacity and capability of government and does so every day by helping our public sector customers increase efficiencies for their most valuable resource – their people, Partnering together with CentralSquare is the right move as together we’ll provide an unmatched technology experience that will help local agencies better serve their communities by streamlining critical business processes and creating a seamless work experience for all employees,said Bob Lavigna, senior fellow, public sector, UKG. About CentralSquare Technologies: CentralSquare Technologies is the largest independent provider of public sector software solutions that empower local and state governments to build smarter, safer and more connected communities. Over 8,000 agency customers across North America rely on CentralSquare’s technology to deliver solutions ranging from computer-aided-dispatch systems, 911 and records management solutions which enhance public safety, to administrative products with finance, asset, compliance and case management capabilities that run government agencies more efficiently. As the market driver for advancing safety and justice with innovative technology, CentralSquare serves 3 out of 4 citizens across North America. The company is headquartered in Lake Mary, FL and has locations in North Carolina, South Dakota and British Columbia.

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HR ANALYTICS,EMPLOYEE ENGAGEMENT

Demand for Workhuman’s Employee Recognition Software Continues; Expands Dublin Headquarters and Announces New Board Member

Workhuman | November 29, 2022

Workhuman®, the company revolutionizing how employees celebrate, connect with, and appreciate each other in the workplace, today announced its 2021 revenues and billings, the appointment of a new board member, and the investment of €2.8M to expand its physical presence in its Ireland headquarters with a new state-of-the-art facility. The growth reflects a widespread movement among global enterprises to harness a culture of appreciation, which drove gross revenues in 2021 to reach more than $876M, up 28% from $682M in 2020. In 2021, Workhuman recorded billings of more than $1.1 billion, along with $287M in net platform revenue. In addition, the company, which has nearly seven million people on its platform, processed more than 12 million billable awards (moments of recognition with a monetary value associated with them) in 2021 – a near-50% increase from the previous year. "Workhuman is on an incredible trajectory, growing 28% year-over-year, as organizations continue to understand the impact that employee recognition can have on both their humans and their bottom line. Employees are worth more than any other tangible asset in the global economy. Between voluntary turnover and disengaged employees, organizations are battling a $1 trillion problem, Workhuman's employee recognition program can save enterprises millions in turnover costs, and our customers feel the positive impact of a culture of gratitude and appreciation on their bottom line. We're proud of our growth and look forward to helping more organizations meet today's biggest human capital challenges." -Scott Dussault, Chief Financial Officer at Workhuman Workhuman also announced that it has appointed to its board Vidya Peters, former Chief Operating Officer at Marqeta, a modern card-issuing platform. Previously, she was the Chief Marketing Officer at MuleSoft, acquired by Salesforce, and before that, she held various strategy and marketing roles at Intuit and Bain & Company. Peters brings a wealth of go-to-market and operating experience to the Workhuman board and will immediately replace Lorrie Norrington. She holds a B.S. in Industrial Engineering from Northwestern University, an MPA in Public Administration from Harvard University, and an MBA in Marketing and Finance from Northwestern University's Kellogg School of Management. Peters was named one of the Most Influential Women in the payments industry by American Banker in 2022. We are very excited to add Vidya to the Workhuman board. Her deep expertise and experience with customer success building and managing operating efficiencies in the technology space make her a valuable addition to our board, We would like to thank Lorrie for her many contributions that had a positive impact on the growth and success of the company,said Workhuman CEO Eric Mosley. As part of its €2.8M investment in Dublin, Workhuman expanded its physical footprint by approximately 15,000 square feet with a brand-new facility. In addition to more physical space, the company revamped its in-office perks to prioritize its employees' professional success, health, and emotional well-being and safety. These improvements include wellness, fitness, learning and development spaces, and more. After spending years at home during the pandemic, employees have never been more aware of what they expect from their work and workplace. They have new and increased expectations of their employers and workplaces desiring a dramatically different and better experience than the one they left. Our new workplace goes far beyond the physical space into every aspect of the employee experience throughout the workday, tying together space, technology, behaviors, and amenities, The new way of working is making the workplace a destination, not an office. We have created a space that supports our culture and strengthens our community,said Jess Klay, VP of Global Workplace Experience Design at Workhuman. About Workhuman: Workhuman® is helping companies meet today’s biggest human capital challenges - including unprecedented turnover, employee engagement, hybrid work environments, and DE&I - through the Workhuman Cloud®, a secure SaaS platform that provides the industry’s best-in-class Social Recognition® solution. As the leading global provider of technology solutions, analytics, expertise, and services helping organizations of all sizes build and foster workplace cultures powered by employee recognition and crowdsourced feedback, Workhuman is revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace. Combined with unmatched data through Workhuman iQ™, we empower HR and business leaders with proactive insight to understand issues as they develop and tools to help them make the right decisions to align business objectives and culture to deliver immediate impact. And, with world-class award redemption from our proprietary global e-commerce network, Workhuman is committed to building more connected human-centered workplaces that recognize the value and potential of each and every employee. For more than 20 years, Workhuman has been pioneering the human workplace by disrupting legacy and obsolete HR approaches to improve the employee experience at work, with solutions that engage with approx. seven million customer employees in 30+ languages, in 180 countries, generating 100 million instances of human connection. With dual headquarters in Dublin, Ireland and Framingham, Massachusetts, Workhuman employs 1,000 people who deploy solutions and services at scale, committed to helping companies improve returns on their most important investment– their people.

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