Legacy performance management programs are 'failing' workers

HR Dive | October 14, 2019

New research from Betterworks found that HR professionals with continuous performance management (CPM) programs reported being nearly 50% more satisfied with their performance management process and were 24% more likely to recommend CPM than companies that still rely on annual programs, according to a poll of 500 professionals in the U.S. and 250 in the UK Betterworks conducted in partnership with Market Cube. The survey also showed that CPM helped businesses build an aligned workforce and make managers better leaders. Two-thirds of survey respondents reported improvements in increasing company-wide productivity. The same amount said CPM programs have motivated their workforces. Fifty-eight percent said they have boosted employee performance.

Spotlight

The University of Sydney Business School Migrants@ Work Research Group, Macquarie University Diversity Council of Australia and the Australian Human Resources Institute surveyed Australian Diversity and Inclusion practitioners about Diversity and Inclusion policy and practice in their organisations.


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TALENT ACQUISITION

Alorica Hires Industry HR Leader Asma Sultana as Vice President of Corporate Talent Acquisition

Alorica | July 08, 2022

Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer. Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur. “As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.” “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.” Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end. About Alorica Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.

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REMOTE WORKFORCE

Marginalized Employees Say Remote Work is More Equitable, but at the Cost of Hiding Their Authentic Selves

Software Advice | July 07, 2022

As HR departments work to make their organizations more equitable and inclusive, new research from Software Advice suggests that remote work may at first seem like the best format for reducing workplace bias and discrimination, but survey data reveals it often means employees are sacrificing their true identity at work. This survey analyzed employee responses from groups often impacted by negative bias and discrimination in the workplace, including women, employees aged 55 or older, LGBTQ workers, racial minorities, and those with a disability. Across all minority groups surveyed, remote workers are most likely to agree that their employer treats every employee fairly, compared to those who work hybrid or on-site. This may be due to their ability to customize work environments to individual needs, managers measuring work more fairly through outcome-based metrics, or a reduction in toxic behaviors overall. However, marginalized employees working remotely also admit to lying about or omitting a part of their identity at their current job out of fear of discrimination, including: 71% of employees with disabilities 65% of employees 55 years or older 64% of women 64% of LGBTQ workers 57% of racial minority workers Women in particular are uncomfortable bringing their full selves to work. Over two-thirds (71%) of women who work remotely say they’re afraid to be their authentic selves at work, compared to 64% and 57% of women who work on-site and in a hybrid format, respectively. While on-site employees may be more honest about their identities, it isn’t always by choice. They may face more discrimination because they can’t hide who they are in-person. “With more employers implementing remote work permanently, it’s encouraging to see that minority workers believe remote work is more equitable,” says Brian Westfall, principal HR analyst at Software Advice. “With more employers implementing remote work permanently, it’s encouraging to see that minority workers believe remote work is more equitable,” says Brian Westfall, principal HR analyst at Software Advice. “But, DEI initiatives don’t really work unless employees feel safe to be their authentic selves.” Remote work isn’t a magic solution for encouraging workplace inclusivity. HR leaders must intentionally act to ensure marginalized employees working from home feel seen and included for who they are. Examples include forming employee resource groups, setting the right tone during onboarding to encourage new hires to share their own perspective, and diversifying remote leadership. To find resources on how to promote authenticity in a remote workplace, visit softwareadvice.com. About Software Advice Software Advice simplifies software buying. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped nearly 900,000 businesses find the right software for their specific needs. Software Advice also features over 1.5 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com.

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HR ANALYTICS,WORKFORCE MANAGEMENT

VirgilHR Launches Web-Based Platform, Brings Real-Time, Self-Service Legal Guidance to HR Teams

VirgilHR | September 06, 2022

VirgilHR announces the launch of its new web-based platform, putting real-time, automated employment and labor law guidance at the HR team's fingertips. The disruptive SaaS platform empowers individual HR professionals and teams to make smart, well-informed employment and labor law decisions in the moment, without the need to research regulatory requirements. As an HR leader with experience at both public companies and growth-stage technology startups, Jocelyn King, CEO & Founder of VirgilHR, has had the privilege of supporting executives and departments in all functions across the business. "When we started building VirgilHR, we wanted to do two things - reduce the complexity and mitigate the risk of legal action from human error against companies and get HR professionals back to why they got into HR and building, growing, and nurturing great people and great cultures, With this evolution in our product, we've made it possible for every HR professional to have a real-time legal guide by their side." -Jocelyn King, CEO & Founder of VirgilHR VirgilHR hosts a proprietary database of employment and labor law requirements that helps HR professionals manage the compliance of employment decisions, including leave requests, final wages, and termination. HR team members can access real-time, prescriptive guidance across federal, state, and local employment and labor laws via the online web-based, self-service application. As part of the product launch, HR professionals are eligible for a 30 day free trial of VirgilHR with access to all employment modules and all features including: The VirgilHR chatbot built on smart, automation technology, which provides legal guidance to on labor and employment law queries in the moment, no research required Educational content, developed by experienced labor and employment attorneys Policy templates, which cover the newest labor and employment laws released across the country, to supplement employee handbooks The platform helps HR professionals navigate the complexities of employment and labor law, close the knowledge gap, and empower HR teams to make compliant employment decisions with ease and confidence. The company's early customers have come from organizations across the mid-market with small HR teams looking for efficiency gains; King sees growth for the business in manufacturing, construction, technology, government contracting, and medical services. About VirgilHR VirgilHR is the new evolution of HR compliance software, enabling HR professionals to spend more time on strategic objectives and less time on researching and tracking thousands of ever-changing employment and labor laws. Our mission is to help HR professionals navigate the growing employee complexities, close the knowledge gap and empower HR teams to make compliant employment decisions with ease and confidence.

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HR STRATEGY

Mogul, Inc. Receives 2022 High Performer Award From SoftwareSuggest

Mogul | July 06, 2022

Mogul, Inc., a high-growth disruptor in the HR technology and executive recruitment industry, today announced that it has been awarded the High Performer 2022 Award from SoftwareSuggest’s Recognition Summer Awards 2022. The award recognizes Mogul for its strong commitment to customers and for “going above and beyond” in the HR industry. Mogul is changing the way that recruiters and talent acquisition professionals find and hire diverse talent. While most talent acquisition platforms are built with algorithms that favor non-diverse candidates, Mogul’s subscription-based software offers direct access to more than 494 million diverse candidates–the most comprehensive database available worldwide–and has been shown to increase diverse pipelines by 74.4% annually. Additionally, recruiters can sort results by gender, ethnicity, veteran status, and disability status, with no limit on the number of candidates sought. No other talent acquisition platform offers this combination of abilities. “In a rapidly changing job market, our customers appreciate that our offerings allow them to find a deeper level of diverse talent than ever before,” said Tiffany Pham, Founder, CEO, and Chairman of the Board at Mogul. “In a rapidly changing job market, our customers appreciate that our offerings allow them to find a deeper level of diverse talent than ever before,” said Tiffany Pham, Founder, CEO, and Chairman of the Board at Mogul, “We are so honored to be recognized by SoftwareSuggest for our commitment to our customers.” Mogul’s long-time clients include hundreds of top companies and Fortune 1000 organizations such as Anheuser-Busch, Bain & Co., The Hershey Company, The Honest Company, Nike, Shopify, Stanley Black & Decker, and United Healthcare. Going Above and Beyond in Diversity Founded by Tiffany Pham in 2014, the company initially began as a thriving and inclusive online community for professional women, minorities, and people of color. Since then, it has expanded into the largest online resource for women and diverse professionals, creating an entire ecosystem for finding, hiring, retaining, and promoting top talent globally. Mogul’s product offerings include educational and networking events, a job board, subscription-based talent acquisition software for HR professionals, and diversity-focused executive and board recruitment services. About Mogul At Mogul, our vision is to unlock the world’s greatest potential. We support diverse individuals and organizations to achieve their goals and cultivate meaningful success, through pioneering technology solutions and inclusive community. An innovator in the $200 billion global recruitment market, Mogul is a diversity recruitment platform and one of the world's largest resources for diverse talent. We partner with the Fortune 1000 and the world's fastest-growing companies to attract and advance top diverse talent — from entry-level to executive and board-level worldwide — through our market-leading software and executive recruitment services. Our long-time clients include hundreds of top companies and Fortune 1000 organizations such as Anheuser-Busch, Bain & Co., The Hershey Company, The Honest Company, Nike, Shopify, Stanley Black & Decker, and United Healthcare. With our rapid growth, Mogul supports, invests in, and provides free resources for the economic advancement of individuals in need globally, through international partners such as the United Nations. Mogul has been named one of the “100 Most Exciting Startups” by Business Insider, “Best Website for Finding Top Talent” by Inc. Magazine, “Top Website for Marketing Your Company” by Forbes, and “Top Online Learning Platform” by Entrepreneur. With market-leading HR technology, fast-growing executive recruitment services, and a diverse, inclusive online community of executive and board-level talent, Mogul is innovatively paving the way for diverse professionals and the companies that need them.

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Spotlight

The University of Sydney Business School Migrants@ Work Research Group, Macquarie University Diversity Council of Australia and the Australian Human Resources Institute surveyed Australian Diversity and Inclusion practitioners about Diversity and Inclusion policy and practice in their organisations.

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