Lighter Side: Google reveals equality-promoting emojis

May 13, 2016

Google has revealed a collection of newly-designed emojis in its latest, more light-hearted attempt to tackle workplace diversity. The tech giant has created 13 original designs in total – all of which depict women working across a variety of industries including education, entertainment, agriculture, business, healthcare, construction, science, manufacturing, and mechanics.

Spotlight

The IBM Smarter Workforce Institute found managers’ communication skills matter much more to employees’ perceptions of pay fairness than both salary and pay raise size. But managers cannot do it alone; they need the right support from HR to develop their communication skills.


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TALENT MANAGEMENT

Cooleaf Launches New Survey Tool to Measure eNPS (Employee Net Promoter Score)

Cooleaf | July 14, 2022

Cooleaf, the leading employee experience platform for high-performing teams, has introduced a new feature to help customers measure and boost their employee engagement. With Cooleaf's pulse survey tool, customers will now be able to easily schedule and deploy eNPS surveys to measure employee loyalty and collect actionable insights. What is eNPS? NPS, or Net Promoter Score, is a key metric to measure brand experience. NPS measures the likelihood of employees, customers, or to recommend your business to others with a one-question survey. For the employee experience, Employee Net Promoter Score, or eNPS, is measured by asking, "How likely is it that you would recommend our company to a friend or colleague?" Survey respondents are sorted into Promoters, Detractors, or Passives based on their answer, and eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The shortness and simplicity of the eNPS survey makes it ideal for setting goals around employee engagement. "Employee Net Promoter Score is the quick and standard way to track employee loyalty and satisfaction within an organization, Now that the eNPS survey is built into the Cooleaf platform, we can help our customers deploy the survey on a regular basis and benchmark results over time. Organization leaders and HR teams can filter that data by team or department, and use it to drive their engagement strategy. When you combine that data with the engagement initiatives and tactics that Cooleaf provides, eNPS becomes a very powerful tool for improving company culture." -Jess White, Senior Director of Customer Success How it works HR leaders can access the eNPS survey tool within Cooleaf's Manager Dashboard. It only takes a few seconds to set up the survey, review the questions, and select your survey timeframe. To improve your survey participation score, teams can also choose to award Cooleaf Reward Points for anonymous survey completion. Watch this video to learn more. Once the survey has been deployed, managers can see the results, download reports, and track trends over time. As part of Cooleaf's engagement strategy, Cooleaf's Customer Success team will help identify opportunities and recommend engagement tactics during quarterly business reviews. About Cooleaf- Cooleaf is the leading solution for companies looking to drive extraordinary experiences for their employees, customers, and prospects. Through Cooleaf's platform, forward-thinking brands are empowered to listen to sentiment and signals through pulse surveys and SaaS platform integrations, take action to engage stakeholders through recognition, incentives, and virtual experiences and glean data insights through a powerful suite of analytics tools.

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TALENT ACQUISITION

Alorica Hires Industry HR Leader Asma Sultana as Vice President of Corporate Talent Acquisition

Alorica | July 08, 2022

Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer. Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur. “As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.” “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.” Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end. About Alorica Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.

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EMPLOYEE EXPERIENCE,PAYROLL

Humanforce Enhances Platform with New Payroll Solution

Humanforce | September 15, 2022

Humanforce, a provider of workforce management (WFM) solutions, today announced the launch of its new payroll solution, transforming the Humanforce platform into an 'all-in-one' for Australian & New Zealand HR and payroll professionals. With this new addition Humanforce is now delivering a seamlessly integrated, automated, accurate and compliant workforce management and payroll experience. "The launch of Humanforce Payroll is an exciting step forward in being able to offer Australian & New Zealand businesses a truly unified and all-in-one workforce management and payroll solution, Empowering workforce, payroll and HR professionals with a single interface reduces the admin burden and risk of errors from timesheet right through to payslip. The solution also empowers employees by providing real-time access to their data and financial wellbeing programs such as earned wage access, all from the Humanforce mobile app." -Clayton Pyne, Chief Executive Officer of Humanforce Humanforce Payroll, powered by leading Australian payroll specialist Payroll Metrics, requires no integration, making the implementation process hassle-free. Humanforce WFM and Payroll is highly configurable and tailored to unique business needs. Payroll Metrics' new partnership with Humanforce brings together both companies' expertise in payroll and workforce management, to offer Humanforce's customers the simplicity of a single source of truth for all the information HR and payroll professionals need in their day-to-day tasks, said Greg McManus, Founder & Managing Director of Payroll Metrics. For over 20 years Humanforce's objective has been to take the complexity of workforce management and make it as simple as possible for businesses; an approach that Payroll Metrics shares with us when it comes to payroll. The combined breadth and depth of two best-of-breed platforms delivered in a single user and customer experience is what the market has been waiting for, and it's finally here, Pyne added. The key benefits of Humanforce's new payroll solution include: Workforce management and payroll in a single platform: a comprehensive all-in-one workforce management and payroll platform, offering automated and secure data flows so you can be confident in data accuracy, business efficiency and compliance. The single interface also allows easy navigation between all core HR and payroll tasks such as Onboarding, Rostering, Time & Attendance, Payroll and Early Wage Access. Increased employee wellbeing: with integration across Humanforce Payroll and workforce management, businesses can offer earned wage access options to reduce employee financial stress. Easy implementation and faster time to value: Humanforce Payroll requires no integration with the Humanforce platform. Customers can begin using and learning Humanforce workforce management and payroll early in the onboarding process for a faster time to value and measurable benefits from the onset. Eliminate security and compliance concerns: with lock and key security, business data across Humanforce is only accessible and available to whomever businesses choose, if and when they need it. Humanforce also offers an award interpretation engine, along with Single Touch Payroll (STP/STP2), Payday Filing, SuperStream and KiwiSaver compliance. Mitigate data risk: bringing together all employee, rostering and payroll data flows in one solution helps to avoid potential errors when uploading multiple files, entering manual inputs and double-handling data. Configurable to business needs: highly configurable to individual business' needs and the unique requirements of their shift-based workforce, with flexible clocking and rostering options, as well as the choice to process bulk or one-off payroll events. The Humanforce all-in-one solution improves the employee experience for our customers' shift-based, roster-driven (or 'deskless') workforce and provides their teams with the tools they need to excel. Without the need for manual effort, our customers can get back to strategic business operations and not lose valuable time juggling multiple systems, said Pyne. About Humanforce Humanforce is a leading provider of shift-based workforce management solutions that simplifies onboarding, scheduling, time and attendance, employee engagement and communication. Customers in more than 23 countries use Humanforce to optimise costs, realise compliance confidence, empower their team and drive growth. Customers include Secure Parking, Flight Centre, Aveo, Estia, Accor, Delaware North and more. Humanforce was founded in Sydney in 2002, and today has offices across Australia, New Zealand, Singapore and the UK.

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EMPLOYEE ENGAGEMENT

Paychex Research Reveals Job Stability and Meaningful Work Are What Makes Employees Stay

Paychex | August 01, 2022

New research from Paychex, Inc., a leading provider of integrated human capital management software solutions for human resources, payroll, benefits, and insurance services, explores the challenge of employee retention and the key drivers motivating employees when making choices about their career paths. With 4.3 million people quitting their jobs as recently as May 2022, the survey of more than 600 U.S. workers provides insight employers can use when developing strategies for increasing retention. The study—which was conducted in partnership with Future Workplace, an Executive Networks member company—revealed a gap between the employer perceptions and employee sentiments related to retention. When asked about factors (other than compensation and benefits) that contribute to their decisions to stay in with their company, 30% of respondents indicated that perceived job stability is their most important motivator and 60% ranked it in their top three. Feeling that the work was meaningful (45%) and having a passion for their field (33%) were the second- and third-most-popular answers, respectively. Reasons related to employers' brands (19%), corporate culture (19%), and products (13%) are the least important to employees, despite many companies' focus on these elements in their recruiting and retention efforts. "Research shows that almost half of employees say they do not want to change companies within the next 12 months, but that is never a guarantee that those employees will stick around long-term, The Great Resignation may be slowing, but that doesn't mean companies can take a passive approach. Rather, they should use this opportunity to offer programs, perks, and benefits that meet employees' diverse needs." -Alison Stevens, director of HR Services at Paychex. Generation Influences Why Employees Work at Their Companies While job stability and performing meaningful work ranked among the top two reasons respondents stayed at their companies, Baby Boomers (32%), Gen X (35%), and Millennials (31%) were significantly more likely to cite job stability as the most important reason than Gen Z (14%). Instead, Gen Z (18%) prioritizes meaningful work over job stability. In addition, Baby Boomers (41%) said that passion for their field and industry are among the most important reasons to work at their company. Gen X (30%) focused on close relationships with coworkers, and Millennials (39%) cited opportunities for career growth. Gen Z (27%) said company growth and success were especially important to them. Flexibility Reigns as Top Priority for Employee Retention When asked what would make employees more likely to stay in their roles, respondents noted a desire for more flexible scheduling. Over one-third (35%) of all respondents ranked flexibility in work hours and schedule as the number one reason they'd be more likely to stay at their organization long-term, and 70% ranked it among their top three. It was significantly more likely for Baby Boomers (46%) to say that flexibility would make them more likely to stay at their organizations long-term than Gen X (38%), Millennials (31%), and Gen Z (24%). Opportunities for career advancement, skills development, and internal job mobility, and increased commitment to work/life balance ranked second and third overall with 50% of employees putting each in their top three most-desired perks. A promise of better work/life balance was particularly compelling to financial services workers (29%) compared to those in leisure/hospitality (10%), manufacturing (11%), education/health services (14%), retail/trade/transportation/utilities (13%), and other professions (11%). Keeping Employees Long-Term Health insurance (64%) and retirement plans (62%) are the top two benefits shown to keep employees long-term. However, the research shows that the importance of mental health benefits is on the rise among younger generations. Gen Z (23%) is significantly more likely to say that mental health benefits would make them more likely to stay at their organization long-term than Millennials (14%), Gen X (5%), or Baby Boomers (3%). Financial wellness benefits (41%), such as tuition reimbursement, professional development stipends, student loan repayment, and child-care support, ranked third among benefits most important for employee retention. "Perhaps the most compelling takeaway from this study is the confluence of factors that affect employees' decisions to say with a company, Each employee presents a different intersection of the demographics outlined in the study, and the only way to really know what will keep them in their position for the long haul is to ask. Even so, employers rarely do it. We found that only 29% of employees have had what we call a 'stay interview.' These open conversations with employees can give HR staff insights into the unique values of their employee populations to increase retention, even in a difficult labor market." -Jeanne Meister, the founder of Future Workplace and executive vice president at Executive Networks. About the Research: The research findings are based on a survey conducted across the United States between May 4, 2022, and May 11, 2022. For this survey, 604 full and part-time employees at small to mid-size businesses (20-500 employees) were asked general questions to understand employees' thoughts around retention. The study targeted employees who are between the ages of 18 years to 75 years old. This is a survey in a series of research reports administered by Future Workplace that will focus on the employee point of view and pinpoint top concerns, priorities, and trends facing the modern workforce. About Paychex: Paychex, Inc. (Nasdaq:PAYX) is a leading provider of integrated human capital management solutions for human resources, payroll, benefits, and insurance services. By combining innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers business owners to focus on the growth and management of their business. Backed by 50 years of industry expertise, Paychex serves more than 730,000 payroll clients as of May 31, 2022 in the U.S. and Europe, and pays one out of every 12 American private sector employees.

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