LinkedIn: Employee experience is central to talent retention, bottom line

LinkedIn | January 24, 2020

An overwhelming majority of talent leaders (96%) said improving the employee experience is becoming more important and a way organizations can retain talent and grow their bottom line, according to a LinkedIn survey released Jan. 21. The respondents said that it's time to shift from merely collecting feedback from employees to actively listening, collaborating and initiating change on their behalf. Only 52% of the 7,000 talent leaders surveyed said their organization provides a positive employee experience, agreeing that more work has to be done to create positive experiences. In other findings, LinkedIn discovered the term "employee experience" appears 2.4 times more often in job titles posted on LinkedIn since 2014. Three-quarters of respondents said their companies will make people analytics a major priority during the next five years. Internal hiring has increased by 10% since 2015, LinkedIn said.

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HR PRACTICE,EMPLOYEE EXPERIENCE

Click Boarding Launches New Campaign to Improve Employee Onboarding

Click Boarding | September 01, 2022

Click Boarding, LLC, the award-winning onboarding and employee experience platform, announced the recent launch of a new brand campaign reflective of today's ongoing talent wars. Coined the Valley of UncertaintyTM by the company's executive leaders, the concept represents the worrisome time for candidates as they transition from recruitment into the day-to-day business as an employee. It's also when newly hired employees are at the highest risk of leaving an organization. When combined with a lack of investment from leadership, the outlook can be dismal. To underscore the threat the Valley poses in today's volatile talent market, Click sponsored Boston-based Madeline Laurano of Aptitude Research for an in-depth analysis on the real state of onboarding. Head of Marketing Michelle Graham says although not surprising, the data provided by Aptitude Research was jarring. The report validated our suspicions: onboarding remains stagnant, while other HR technology investments have risen over the past several years. We've always known the first 90 days are critical for retention; this study confirms that the onboarding period is now more important than ever, with deep impacts on an organization's bottom line. Graham says the campaign kicked off with a Click-hosted webinar on Thursday, Aug. 11, 2022, with an engaging discussion of the intelligence and statistics featured in Laurano's exclusive report. Additionally, Graham added the campaign includes a Tech Talk on the Valley of Uncertainty at the HR Tech Fall 2022 exposition in Las Vegas, Nevada, from Sept. 13-16, 2022. About Click Boarding, LLC Founded in 2014 and headquartered in Minneapolis, Minnesota, Click Boarding, LLC is an employee experience platform providing compliant HR solutions that impact first-year employee growth and retention. With a seamless, mobile-first platform, we help leading enterprise organizations deliver modern, guided lifecycle experiences throughout the entire employee journey, from preboarding to offboarding. Our technology and unparalleled expertise help Fortune 500 companies achieve a higher return on investment.

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TALENT ACQUISITION

Alorica Hires Industry HR Leader Asma Sultana as Vice President of Corporate Talent Acquisition

Alorica | July 08, 2022

Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer. Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur. “As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.” “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.” Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end. About Alorica Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.

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HR ANALYTICS,HR STRATEGY

Reejig launches the Reejig Impact Fund at HR Technology Conference and Expo in Las Vegas

Reejig | September 19, 2022

Enterprise-grade workforce intelligence platform Reejig is proud to announce the launch of the Reejig Impact Fund at the HR Technology Conference and Expo in Las Vegas. The Impact Fund is designed to help underrepresented communities unlock career opportunities, growth, and potential. It will donate Reejig's workforce intelligence technology to veterans, skilled refugees and other underrepresented communities, with a goal to reskill, build new capabilities, and remove barriers to career opportunities for all. "Reejig's mission is to create a world with Zero Wasted Potential in business, people, and society. We're not just building technology; we're also creating recurring impact and change for the better. The Reejig Impact Fund is our way of giving back to society by removing barriers to career opportunities for all. When people have fair and equitable access to personally meaningful work no matter their background all of society can reap the benefits" -Siobhan Savage, CEO & Co-Founder of Reejig Reejig is calling on as many people as possible to join the pledge to unlock a world with Zero Wasted Potential. For each pledge, Reejig will gift its workforce intelligence technology to someone from an underrepresented community, giving them access to career opportunities that align to their skills, interests, and potential. The launch of The Impact Fund comes after a huge year of growth for Reejig. The team has grown by over 1000% and opened offices in APAC, NAMER, and the UK. It is rapidly adding to its global enterprise client portfolio with clients such as AWS, KPMG, Woolworths Group, John Holland, and Allianz. Reejig announced last week that it had secured an investment from Salesforce Ventures, adding to its world-class investor portfolio including Skip Capital, headed by Atlassian co-founder Scott Farquhar, Airtree Ventures, and Culture Amp's Didier Elzinga. Siobhan Savage will be speaking at the HR Technology Conference and Expo in Las Vegas, which runs from 13th – 16th September. Siobhan's session, Have you got your Zero Wasted Potential People Strategy? will focus on how HR leaders can create a winning people strategy in this volatile environment. Siobhan Savage, said of being at the conference, We are excited to connect with the world's top people leaders in Vegas this week at HR Tech. We're challenging leaders to approach their people strategy with the same rigor that they would do their supply chain or finances. This starts with knowing who your people are, what skills they have and how you are utilizing them. We created Reejig to give organizations true visibility of their people and their potential, at scale, so they can optimize their workforces and create meaningful careers for everyone involved. About Reejig: Reejig is a leading workforce intelligence platform that enables global organizations to find, retain, and upskill talent at scale. Powered by the world's first independently-audited, ethical AI, Reejig acts as your central nervous system for all talent decisions, enabling zero wasted potential.

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HR PRACTICE,EMPLOYEE EXPERIENCE

Navigate360 Named Top Workplace, Receives NorthCoast 99 Award for Second Consecutive Year

Navigate360 | September 09, 2022

Navigate360 has been named a 2022 NorthCoast 99 award winner by ERC, the Employers Resource Council. The NorthCoast 99 award honors 99 great Northeast Ohio workplaces for top talent. This is the second time that Navigate360 has received the prestigious award. “Our 2022 NorthCoast 99 recognition is a testament to all of our team members’ hard work and passion for our culture, mission, values, and each other, In addition to our national Great Place to Work® Certification™, the NorthCoast 99 award is another acknowledgment that our organization attracts, develops and retains top performers – people who drive innovation through the pursuit of our mission to end targeted school violence and self-harm and to put school communities on a path to growth and success. Whole-child safety takes the whole community, and it is that shared belief that makes a difference.” -Navigate360 CEO, JP Guilbault NorthCoast 99 winners participated in a rigorous application process that asked for detailed information about how their organizations excel in the areas of organizational strategy, policies and benefits; talent attraction, acquisition and onboarding; employee well-being; employee engagement and talent development; total rewards; and diversity, equity and inclusion. Navigate360 stands for an equitable world and workplace; for inclusivity and respect for people, their views and their practices; for seeing possibilities and building bridges to a world absent of fear; and for kindness, passion and purpose. Without our dedicated employees, none of this is possible. I am humbled and honored every day to be part of this organization, Guilbault continued. It’s no surprise that the 2022 NorthCoast 99 winning organizations are leading our region! These outstanding companies prioritize the employee experience, offering attractive benefits and innovative policies that today’s workforce demands. We are thrilled to recognize the winning companies and look forward to sharing their success stories, said ERC President Kelly Keefe. Maintaining this recognition is not something we take lightly. Our mission and our employee experience go hand in hand, and we make them top priority every single day, We owe our continued success to our dedicated employees. They are the reason for this recognition, and we look forward to attracting, cultivating and maintaining additional talent as we continue to grow our award-winning team. Our world needs Navigate360 and everyone who supports our meaningful initiatives,added Navigate360 Chief Human Resources Officer Alex Teodosio. About Navigate360  Navigate360 is the most widely chosen safety partner in the United States, protecting more than 50,000 districts, schools, law enforcement agencies, businesses and houses of worship nationwide. For more than 20 years, we’ve helped communities mitigate and reduce acts of violence with solutions backed by research and developed by industry experts. Through our complementary and integrated suite of safety and wellness solutions, we enable organizations to enhance their safety plans with threat detection and prevention, mental health and wellness, safety management and preparedness, and active shooter response training. The success of every Navigate360 partner is ensured with world-class, U.S.-based safety consultants who help customize, implement and support our solutions. About ERC For over 100 years, ERC has been a trusted resource for organizations in Northeast Ohio and around the country. ERC helps leaders build great workplaces through thought leadership, comprehensive data and HR solutions that include membership, training and professional development, consultative services, and more. ERC is the founder and producer of the NorthCoast 99 awards program and sponsors the ERC health insurance program for Ohio employers.

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