Cooleaf | July 14, 2022
Cooleaf, the leading employee experience platform for high-performing teams, has introduced a new feature to help customers measure and boost their employee engagement. With Cooleaf's pulse survey tool, customers will now be able to easily schedule and deploy eNPS surveys to measure employee loyalty and collect actionable insights.
What is eNPS?
NPS, or Net Promoter Score, is a key metric to measure brand experience. NPS measures the likelihood of employees, customers, or to recommend your business to others with a one-question survey.
For the employee experience, Employee Net Promoter Score, or eNPS, is measured by asking, "How likely is it that you would recommend our company to a friend or colleague?" Survey respondents are sorted into Promoters, Detractors, or Passives based on their answer, and eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The shortness and simplicity of the eNPS survey makes it ideal for setting goals around employee engagement.
"Employee Net Promoter Score is the quick and standard way to track employee loyalty and satisfaction within an organization, Now that the eNPS survey is built into the Cooleaf platform, we can help our customers deploy the survey on a regular basis and benchmark results over time. Organization leaders and HR teams can filter that data by team or department, and use it to drive their engagement strategy. When you combine that data with the engagement initiatives and tactics that Cooleaf provides, eNPS becomes a very powerful tool for improving company culture."
-Jess White, Senior Director of Customer Success
How it works
HR leaders can access the eNPS survey tool within Cooleaf's Manager Dashboard. It only takes a few seconds to set up the survey, review the questions, and select your survey timeframe. To improve your survey participation score, teams can also choose to award Cooleaf Reward Points for anonymous survey completion. Watch this video to learn more.
Once the survey has been deployed, managers can see the results, download reports, and track trends over time. As part of Cooleaf's engagement strategy, Cooleaf's Customer Success team will help identify opportunities and recommend engagement tactics during quarterly business reviews.
Cooleaf is the leading solution for companies looking to drive extraordinary experiences for their employees, customers, and prospects. Through Cooleaf's platform, forward-thinking brands are empowered to listen to sentiment and signals through pulse surveys and SaaS platform integrations, take action to engage stakeholders through recognition, incentives, and virtual experiences and glean data insights through a powerful suite of analytics tools.
HR PRACTICE,EMPLOYEE EXPERIENCE
Navigate360 | September 09, 2022
Navigate360 has been named a 2022 NorthCoast 99 award winner by ERC, the Employers Resource Council. The NorthCoast 99 award honors 99 great Northeast Ohio workplaces for top talent. This is the second time that Navigate360 has received the prestigious award.
“Our 2022 NorthCoast 99 recognition is a testament to all of our team members’ hard work and passion for our culture, mission, values, and each other, In addition to our national Great Place to Work® Certification™, the NorthCoast 99 award is another acknowledgment that our organization attracts, develops and retains top performers – people who drive innovation through the pursuit of our mission to end targeted school violence and self-harm and to put school communities on a path to growth and success. Whole-child safety takes the whole community, and it is that shared belief that makes a difference.”
-Navigate360 CEO, JP Guilbault
NorthCoast 99 winners participated in a rigorous application process that asked for detailed information about how their organizations excel in the areas of organizational strategy, policies and benefits; talent attraction, acquisition and onboarding; employee well-being; employee engagement and talent development; total rewards; and diversity, equity and inclusion.
Navigate360 stands for an equitable world and workplace; for inclusivity and respect for people, their views and their practices; for seeing possibilities and building bridges to a world absent of fear; and for kindness, passion and purpose. Without our dedicated employees, none of this is possible. I am humbled and honored every day to be part of this organization, Guilbault continued.
It’s no surprise that the 2022 NorthCoast 99 winning organizations are leading our region! These outstanding companies prioritize the employee experience, offering attractive benefits and innovative policies that today’s workforce demands. We are thrilled to recognize the winning companies and look forward to sharing their success stories, said ERC President Kelly Keefe.
Maintaining this recognition is not something we take lightly. Our mission and our employee experience go hand in hand, and we make them top priority every single day, We owe our continued success to our dedicated employees. They are the reason for this recognition, and we look forward to attracting, cultivating and maintaining additional talent as we continue to grow our award-winning team. Our world needs Navigate360 and everyone who supports our meaningful initiatives,added Navigate360 Chief Human Resources Officer Alex Teodosio.
Navigate360 is the most widely chosen safety partner in the United States, protecting more than 50,000 districts, schools, law enforcement agencies, businesses and houses of worship nationwide. For more than 20 years, we’ve helped communities mitigate and reduce acts of violence with solutions backed by research and developed by industry experts. Through our complementary and integrated suite of safety and wellness solutions, we enable organizations to enhance their safety plans with threat detection and prevention, mental health and wellness, safety management and preparedness, and active shooter response training. The success of every Navigate360 partner is ensured with world-class, U.S.-based safety consultants who help customize, implement and support our solutions.
For over 100 years, ERC has been a trusted resource for organizations in Northeast Ohio and around the country. ERC helps leaders build great workplaces through thought leadership, comprehensive data and HR solutions that include membership, training and professional development, consultative services, and more. ERC is the founder and producer of the NorthCoast 99 awards program and sponsors the ERC health insurance program for Ohio employers.
HR PRACTICE,EMPLOYEE ENGAGEMENT
PlanSource | September 27, 2022
PlanSource, a leading provider of cloud-based benefits administration technology, has emerged into the employee engagement space with a new product called The Source, releasing on September 30, 2022.
According to Gallup, disengaged employees can cost companies $450 – 550B in lost productivity. While benefits administration platforms help employees make benefit decisions and successfully enroll, there is a clear gap in engagement and utilization after the fact. Additionally, there are many other important company-wide initiatives that HR teams also struggle to engage employees in. The Source is designed to truly maximize the value of a benefits package and other critical HR efforts to drive healthier, happier outcomes for employees and their families.
“I am thrilled to bring a groundbreaking product like The Source to the market. Our customers and partners have expressed the need for a solution to not only be able to help employees engage in their benefits but also be able to enroll in them, utilize them and ultimately increase the ROI on offering those benefits to their employees, Benefits are just one piece of the puzzle, employees need access to everything happening in the workplace, and The Source will deliver that by allowing HR teams the ability to brand our offering, add company news, initiatives and send push notifications to reach their employees where they are.”
-Tom Signorello, Chief Executive Officer at PlanSource
Employers continue to invest millions in benefits, while employees only spend 15 minutes a year enrolling and shopping for them. Most benefits administration platforms only assist employees in choosing their benefits but do little to help them understand and maximize how they are used. That, coupled with the fact that turnover rates have hit an unprecedented height, many HR teams are searching for a way to increase employee engagement not only during open enrollment but also year-round.
While benefits administration is the core of what PlanSource does, surrounding that are the features and components necessary to truly maximize the value of employers’ benefits package. For HR teams, The Source will help increase retention by showcasing company initiatives and benefits in a way that is easily accessible to employees. The Source can be a mobile command center for HR leaders to communicate to employees through push notifications, text messages and assigned tasks, so employees know what’s going on and what actions they need to take. HR leaders have consistently added new benefits and initiatives throughout the last few years to attract and retain talent, make the most of those investments by giving employees easy access to enroll and utilize their total rewards package.
The Source is a convenient and familiar experience for employees where they can shop and enroll in their benefits, access important HR documents, and stay in tune with company initiatives year-round. Employees will see an employer-branded homepage that is customized for their company with news and updates, have access to single sign-on integrations to specific carriers and solutions, and receive push notifications, so they never miss out on anything.
PlanSource is a technology company that automates and simplifies every aspect of employee benefit programs, so employees and HR teams can make smarter, more confident benefits decisions. More than 5 million consumers receive their benefits through the PlanSource platform, which provides the best experience possible for benefits communications, shopping, enrollment, billing, compliance and ongoing administration. With an end-to-end benefits platform and suite of technology-enabled services, PlanSource helps people maximize the benefits of their benefits, so they can live happier, healthier lives.
DIVERSITY AND INCLUSION
O’Reilly | September 07, 2022
O’Reilly, the premier source for insight-driven learning on technology and business, today announced that it has been awarded a silver medal for excellence in the “Best Diversity, Equity & Inclusion Strategy” category by Brandon Hall Group’s 2022 Human Capital Management Awards program. O’Reilly was recognized for its efforts to elevate the voices of minorities including women in the technology industry on its learning platform, increasing the number of diverse hires within its workforce, and providing historically marginalized communities with opportunities to build technological skills.
To foster better representation in the technology industry, O’Reilly established a corporate goal to increase the number of experts on its platform who identify as members of an underrepresented community from 30% to 40% in 2021 a full 10 percentage points higher. Today, O’Reilly has achieved nearly 50% representation in its mix of instructors, authors, and speakers. Furthermore, 62% of its Superstream Series speakers in H1 came from diverse backgrounds.
Furthering its broader set of goals to create opportunities inclusive of all genders, races, ethnicities, religious views, sexual orientations, ages, and abilities, O’Reilly also reignited its Diversity & Inclusion Scholarship Program. Originally created to grant deserving talent from marginalized communities admission to its in-person events, the closure of O’Reilly’s conference business led the company to rethink how it could provide underrepresented technical talent with access to its community of experts. In 2021, O’Reilly revamped its scholarship program to award 500 people from underrepresented groups free subscriptions to its online curriculum for one year, including access to unlimited live online training courses and live virtual events such as O’Reilly’s popular Superstream Series. These users just completed their yearlong memberships, during which they consumed more than 480,000 units of content across nearly 5,000 unique resources on the O’Reilly platform.
“Part of the challenge of improving diversity across the industry is showing diverse groups that there is a place for them within the technology community, Instead of waiting for these skilled individuals to find us, we’ve created initiatives at O’Reilly that aim to seek out talent from these underrepresented groups and provide them with a platform which supports them in sharing their valuable technical expertise and developing the skills needed to break through barriers within the field. While we’ve worked hard to bring balanced representation to the industry, we recognize that there’s still much more to do and are continually raising our goals to increase diversity both within the platform and within our workforce.”
-Laura Baldwin, president at O’Reilly
Beyond developing initiatives to improve representation within its platform, O’Reilly also set aggressive hiring goals to build a more diverse organization. In 2021, O’Reilly aspired to bring in 40% of its new hires from underrepresented groups. The company surpassed this goal and achieved 51% representation from underrepresented communities, with women making up 44% of its workforce well above the U.S. tech industry average of 28.8%. In 2022, O’Reilly increased its hiring goals by 20%, targeting 43% of new hires to come from diverse backgrounds. So far this year, 72% of new hires identify as members of underrepresented groups.
Excellence Award winners distinguish themselves through their growing understanding that all the functions of HCM are integrated and must work together to move businesses forward, It is a pleasure to see more organizations collaborating across functions and getting more sophisticated and accomplished at delivering measurable benefit through ground-breaking HCM practices. For example, it was inspiring to see how diversity, equity, and inclusion initiatives are increasingly embedded into people and business strategies and cultures. We saw more alignment between HCM and business objectives than ever before,said Brandon Hall Group Chief Operating Officer Rachel Cooke, leader of the HCM Excellence Awards program.
O’Reilly is actively hiring for a number of open positions, including roles within its customer success, data science, engineering, product management, marketing, and operations teams.
For over 40 years, O’Reilly has provided technology and business training, knowledge, and insight to help companies succeed. Our unique network of experts and innovators share their knowledge and expertise through the company’s SaaS-based training and learning platform. O’Reilly delivers highly topical and comprehensive technology and business learning solutions to millions of users across enterprise, consumer, and university channels. For more information, visit www.oreilly.com.
About Brandon Hall Group
Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results. Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. At the core of our offerings is a membership program that combines research, benchmarking and unlimited access to data and analysts. Membership enables executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient. Brandon Hall Group has also launched professional certifications for business and human capital management professionals to upskill themselves and gain credentials for career advancement.