WORKFORCE MANAGEMENT

MiaRec Announces Call Recording and Workforce Engagement Solution for Microsoft Teams

MiaRec | March 10, 2022

MiaRec Inc., a global provider of customer and workforce engagement software, has announced the launch of a new solution for Microsoft Teams. MiaRec's call recording and workforce engagement platform integrates several tools including call recording, voice analytics, quality management and advanced reporting into a single unified solution.

MiaRec for Microsoft Teams will allow for rapid plug-and-play deployment providing organizations the ability to scale the new solution as they grow with ease. MiaRec makes capturing both Teams-based contact center and back-office calls simple with its new rigorously tested MS Teams integration.

"Our new Microsoft Teams solution is designed to allow users to capture every Microsoft Teams call easily, transparently, and compliantly. However, what truly sets it apart is our ability to provide organizations with the capability to move beyond compliance and provide a full suite of call recording and workforce engagement capabilities."

- MiaRec CEO, Gennadiy Bezko

Microsoft Teams has quickly become the most widely-used communications tool on the market and is used across all levels of organizations of all sizes.  This release is designed to provide enterprises with a tool to compliantly record its Microsoft Teams interactions across the entire organization. MiaRec for Microsoft Teams provides the reliable compliance features required for the back office with the dynamic tools that contact centers and front-line employees need to deliver experiences that matter. MiaRec provides Microsoft Teams users with the ability to leverage their interaction recordings to achieve the business goals.

"MiaRec's new Microsoft Teams integration provides organizations more than compliance recording. It provides robust voice analytics functionality with the ability to intelligently organize your recordings by topic making it easier to access the information relevant to you and your organization".

- MiaRec COO, Tatiana Polyakova

Polyakova added, "this new integration can help any organization stay compliant but has been especially designed to help customer-first organizations drive satisfaction and improve retention amongst their customers and employees."

About MiaRec
Miarec, inc. empowers organizations with tools that enhance the relationship between company and customer by transforming data into insight. MiaRec's Customer and Workforce Engagement Platform unifies call recording, voice analytics, quality management, screen recording and advanced reporting functionality in one unified solution. MiaRec is an innovator in the multi-billion-dollar call recording and customer engagement industries.

Spotlight

By now, the notion that onboarding is a critical component of any new hire’s life is firmly established in the human resource community and among the employers it serves. Yet, there are nagging statistics that might lead one to believe that, while onboarding is considered table stakes in areas such as productivity, retention, employee engagement and loyalty, it appears all is not well on the onboarding front for many employers.


Other News
HR ANALYTICS,EMPLOYEE ENGAGEMENT

Demand for Workhuman’s Employee Recognition Software Continues; Expands Dublin Headquarters and Announces New Board Member

Workhuman | November 29, 2022

Workhuman®, the company revolutionizing how employees celebrate, connect with, and appreciate each other in the workplace, today announced its 2021 revenues and billings, the appointment of a new board member, and the investment of €2.8M to expand its physical presence in its Ireland headquarters with a new state-of-the-art facility. The growth reflects a widespread movement among global enterprises to harness a culture of appreciation, which drove gross revenues in 2021 to reach more than $876M, up 28% from $682M in 2020. In 2021, Workhuman recorded billings of more than $1.1 billion, along with $287M in net platform revenue. In addition, the company, which has nearly seven million people on its platform, processed more than 12 million billable awards (moments of recognition with a monetary value associated with them) in 2021 – a near-50% increase from the previous year. "Workhuman is on an incredible trajectory, growing 28% year-over-year, as organizations continue to understand the impact that employee recognition can have on both their humans and their bottom line. Employees are worth more than any other tangible asset in the global economy. Between voluntary turnover and disengaged employees, organizations are battling a $1 trillion problem, Workhuman's employee recognition program can save enterprises millions in turnover costs, and our customers feel the positive impact of a culture of gratitude and appreciation on their bottom line. We're proud of our growth and look forward to helping more organizations meet today's biggest human capital challenges." -Scott Dussault, Chief Financial Officer at Workhuman Workhuman also announced that it has appointed to its board Vidya Peters, former Chief Operating Officer at Marqeta, a modern card-issuing platform. Previously, she was the Chief Marketing Officer at MuleSoft, acquired by Salesforce, and before that, she held various strategy and marketing roles at Intuit and Bain & Company. Peters brings a wealth of go-to-market and operating experience to the Workhuman board and will immediately replace Lorrie Norrington. She holds a B.S. in Industrial Engineering from Northwestern University, an MPA in Public Administration from Harvard University, and an MBA in Marketing and Finance from Northwestern University's Kellogg School of Management. Peters was named one of the Most Influential Women in the payments industry by American Banker in 2022. We are very excited to add Vidya to the Workhuman board. Her deep expertise and experience with customer success building and managing operating efficiencies in the technology space make her a valuable addition to our board, We would like to thank Lorrie for her many contributions that had a positive impact on the growth and success of the company,said Workhuman CEO Eric Mosley. As part of its €2.8M investment in Dublin, Workhuman expanded its physical footprint by approximately 15,000 square feet with a brand-new facility. In addition to more physical space, the company revamped its in-office perks to prioritize its employees' professional success, health, and emotional well-being and safety. These improvements include wellness, fitness, learning and development spaces, and more. After spending years at home during the pandemic, employees have never been more aware of what they expect from their work and workplace. They have new and increased expectations of their employers and workplaces desiring a dramatically different and better experience than the one they left. Our new workplace goes far beyond the physical space into every aspect of the employee experience throughout the workday, tying together space, technology, behaviors, and amenities, The new way of working is making the workplace a destination, not an office. We have created a space that supports our culture and strengthens our community,said Jess Klay, VP of Global Workplace Experience Design at Workhuman. About Workhuman: Workhuman® is helping companies meet today’s biggest human capital challenges - including unprecedented turnover, employee engagement, hybrid work environments, and DE&I - through the Workhuman Cloud®, a secure SaaS platform that provides the industry’s best-in-class Social Recognition® solution. As the leading global provider of technology solutions, analytics, expertise, and services helping organizations of all sizes build and foster workplace cultures powered by employee recognition and crowdsourced feedback, Workhuman is revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace. Combined with unmatched data through Workhuman iQ™, we empower HR and business leaders with proactive insight to understand issues as they develop and tools to help them make the right decisions to align business objectives and culture to deliver immediate impact. And, with world-class award redemption from our proprietary global e-commerce network, Workhuman is committed to building more connected human-centered workplaces that recognize the value and potential of each and every employee. For more than 20 years, Workhuman has been pioneering the human workplace by disrupting legacy and obsolete HR approaches to improve the employee experience at work, with solutions that engage with approx. seven million customer employees in 30+ languages, in 180 countries, generating 100 million instances of human connection. With dual headquarters in Dublin, Ireland and Framingham, Massachusetts, Workhuman employs 1,000 people who deploy solutions and services at scale, committed to helping companies improve returns on their most important investment– their people.

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HR ANALYTICS,EMPLOYEE EXPERIENCE

Phenom to Bring Together the World of HR at IAMPHENOM 2023 in Philadelphia

Phenom | December 20, 2022

Phenom, the global leader in Intelligent Talent Experience, today announced registration is now open for its fourth annual IAMPHENOM conference on March 28-30 in Philadelphia. Focused on the latest innovation and technology for hiring, developing and retaining talent, the in-person event will include must-attend sessions and content for all HR professionals, including talent acquisition, talent management, sourcers, recruiters, learning and development, HRIS and CHROs. More than 600 global companies are expected to unite in the City of Brotherly Love for IAMPHENOM, where they will collaborate on leading ways to enhance recruiter efficiency, boost employee development and retention, and leverage skills and competencies through the use of intelligence, automation and experience. Over 100 speakers featuring customers, analysts and industry visionaries will inspire attendees during 50+ sessions including keynotes, breakouts and product demonstrations. The additional Pre-Conference Training Day (March 28) will also provide attendees with hands-on training designed to help customers maximize the Phenom Intelligent Talent Experience platform, with beginner and advanced sessions available. Attendees will be eligible to earn SHRM and HRCI credits. Fun extracurricular event activities will include a ‘Rocky Run’ culminating at the famous Philadelphia Art Museum steps, morning yoga, massages, meditation, evening entertainment and a conference gala. “IAMPHENOM is a three-day inspirational event that brings together HR professionals across industries under one roof to collaborate and learn, We welcome anyone and everyone who is part of the HR community to join us in Philadelphia — it’s going to be phenomenal.” -Jonathan Dale, vice president, Marketing at Phenom More than 500 global and diverse companies use the Phenom Intelligent Talent Experience platform to connect people, data and interactions to deliver phenomenal moments with maximum efficiency throughout the talent journey. About Phenom Phenom has a purpose of helping a billion people find the right job. Through AI-powered talent experiences, employers are using Phenom to hire employees faster, develop them to their full potential, and retain them longer. The Phenom Intelligent Talent Experience platform seamlessly connects candidates, employees, recruiters, hiring managers, HR and HRIS — empowering over 500 diverse and global enterprises with innovative products including Phenom Career Site, Chatbot, CMS, CRM, AI Scheduling, Video Assessments, Campaigns, University Recruiting, Talent Marketplace, Career Pathing, Gigs, Mentoring, and Referrals. Phenom has earned accolades including: Inc. 5000’s fastest-growing companies (3 consecutive years), Deloitte Technology's Fast 500 (4 consecutive years), five Brandon Hall ‘Excellence in Technology’ awards including Gold for ‘Best Advance in AI for Business Impact,’ Business Intelligence Group's Artificial Intelligence Excellence Awards (2021 & 2022), and a regional Timmy Award for launching and optimizing HelpOneBillion.com (2020). Headquartered in Greater Philadelphia, Phenom also has offices in India, Israel, the Netherlands, Germany and the United Kingdom.

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EMPLOYEE EXPERIENCE, EMPLOYEE BENEFITS

HR for Health Launches First-Ever HR Hotline for Employers

HR for Health | November 02, 2022

HR for Health announced the launch of their first-ever free HR Hotline. The HR Hotline will be open to employers every Wednesday in November from 7 AM to 1 PM PT, as part of National HR Compliance Awareness Month. This milestone is a notable move for HR for Health on its mission to help healthcare practices operate and grow while mitigating the legal jeopardy of HR noncompliance. "The HR Hotline was created because we want to give something back to our community. Healthcare practice owners do not have the time, patients, or resources to keep up with constantly shifting labor regulations, I see the worst-case HR scenarios play out in our courtrooms every day, so for November, I'm excited that we are providing employers with an easy, no-strings-attached way to check in on their compliance - before they end up in the courtroom." -Ali Oromchian, JD, LL.M., and Co-founder at HR for Health This news comes in the wake of multiple recent initiatives and accomplishments at HR for Health, including: The 7th Annual DSO Leadership Summit Industry-Leading Employee Handbook Generator Software Feature 2022 Launch of our Free Resource Library with 100's of templates and webinars Industry thought leader and COO of HR for Health, Ralf Tomandl, says, Many practice owners believe that HR compliance stops at payroll, but then find themselves in court or audited for breaking labor laws they had no idea existed." He continued to explain, "We plan on changing all that with our newest initiative, our HR Hotline. About HR for Health: HR for Health is the only all-in-one HR software solution dedicated to helping practices stay HR compliant year-round. HR for Health makes it easy to manage employees across multiple locations all the while boosting employee performance and avoiding lawsuits. With customizable employee handbooks, e-signature-ready documentation, a time clock, cloud-based storage, and more, practice owners can get back to managing what matters most: their patients!

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HR ANALYTICS,REMOTE WORKFORCE

Caremark Deploys Connecteam's All-in-One App to Manage 7,000 Remote Caregivers Across 115 Franchises

Connecteam | November 04, 2022

Connecteam, which provides everything a company needs to manage and engage its deskless workforce, today announced that Caremark, a UK-based national homecare franchise provider, has deployed Connecteam’s all-in-one workforce management app to manage more than 7,000 remote caregivers across more than 115 franchise offices. According to Caremark CEO David Glover, Caremark needed a better way to engage its distributed workforce and improve communications among its franchise support center, administration staff, franchise owners, and its remote teams of 7,000 caregivers. “Our Care Assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged and part of one big national team, Connecteam checked every box we needed and more. Its ease of use and secure platform enabled us to implement the app quickly with rapid adoption across teams and employees. Most importantly, it has helped us foster a sense of belonging and encouragement across our entire remote workforce which aptly aligns with our core value of caring for all people: customers, employees, franchise owners and care staff.” -Glover Caremark began using Connecteam earlier this year with three franchise offices. Now the app will be used throughout the network to: Open lines of communication between the franchise support center, Caremark offices, and remote employees Survey staff, send notes of gratitude, deliver business-critical messaging, and run refer-a-friend programs Access Caremark policies, procedures and operations manual Conduct mandatory eLearning programs across teams and work groups Deliver portable training licenses to franchise owners, saving them time and money The homecare industry employs hundreds of thousands of people in multiple locations, all working tirelessly to assist people in their homes. They aren’t sitting at their desks reading email messages, By using the Connecteam app to provide a better staff experience, Caremark can improve employee engagement and retention, which will translate into better care for customers too,said Amir Nehemia, CEO and co-founder, Connecteam. Nehemia added: From the get go, we saw that Caremark is doing things differently, putting its care assistants first. By delivering real-time, trackable, digital communication and training across the entire network using Connecteam, the company can successfully engage Caremark’s franchise owners, managers and care staff in an innovative way that wasn’t possible before – resulting in higher efficiency, productivity and retention.” Connecteam helps companies of all sizes and across multiple industries – including healthcare, construction, security, manufacturing, retail, restaurant and hospitality organizations – improve how they manage and engage their deskless workers on the frontlines. The company’s all-in-one app has features for communications, HR and operations, including scheduling, time tracking, attendance, learning and training, employee recognition, and more, to help manage 80% of the global workforce, representing 2.7 billion workers, who are not tied to a desk. The app is also fully customizable without the need for IT support. Connecteam recently launched a free-for-life version of its software for small businesses with up to 10 employees, providing access to the Conneteam app’s full suite — an estimated value of $4,000 per year. About Connecteam Connecteam is a workforce management app for deskless employees providing an all-in-one experience for communications, day-to-day operations, HR and training. Founded in 2016, Connecteam has already achieved 400% growth year-over-year and earned the trust of more than 20,000 global customers across 80 countries, including such leading brands as SodaStream (a PepsiCo company), Sodexo, Saint Gobain, Berry Global and others. Provided as a service (SaaS), Connecteam’s software is available for free to small businesses of up to 10 employees. Connecteam also offers a free, two-week trial for larger companies that want to improve how they manage deskless workers on the frontlines.

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Spotlight

By now, the notion that onboarding is a critical component of any new hire’s life is firmly established in the human resource community and among the employers it serves. Yet, there are nagging statistics that might lead one to believe that, while onboarding is considered table stakes in areas such as productivity, retention, employee engagement and loyalty, it appears all is not well on the onboarding front for many employers.

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