WORKFORCE MANAGEMENT

MiaRec Announces Call Recording and Workforce Engagement Solution for Microsoft Teams

MiaRec | March 10, 2022

MiaRec Inc., a global provider of customer and workforce engagement software, has announced the launch of a new solution for Microsoft Teams. MiaRec's call recording and workforce engagement platform integrates several tools including call recording, voice analytics, quality management and advanced reporting into a single unified solution.

MiaRec for Microsoft Teams will allow for rapid plug-and-play deployment providing organizations the ability to scale the new solution as they grow with ease. MiaRec makes capturing both Teams-based contact center and back-office calls simple with its new rigorously tested MS Teams integration.

"Our new Microsoft Teams solution is designed to allow users to capture every Microsoft Teams call easily, transparently, and compliantly. However, what truly sets it apart is our ability to provide organizations with the capability to move beyond compliance and provide a full suite of call recording and workforce engagement capabilities."

- MiaRec CEO, Gennadiy Bezko

Microsoft Teams has quickly become the most widely-used communications tool on the market and is used across all levels of organizations of all sizes.  This release is designed to provide enterprises with a tool to compliantly record its Microsoft Teams interactions across the entire organization. MiaRec for Microsoft Teams provides the reliable compliance features required for the back office with the dynamic tools that contact centers and front-line employees need to deliver experiences that matter. MiaRec provides Microsoft Teams users with the ability to leverage their interaction recordings to achieve the business goals.

"MiaRec's new Microsoft Teams integration provides organizations more than compliance recording. It provides robust voice analytics functionality with the ability to intelligently organize your recordings by topic making it easier to access the information relevant to you and your organization".

- MiaRec COO, Tatiana Polyakova

Polyakova added, "this new integration can help any organization stay compliant but has been especially designed to help customer-first organizations drive satisfaction and improve retention amongst their customers and employees."

About MiaRec
Miarec, inc. empowers organizations with tools that enhance the relationship between company and customer by transforming data into insight. MiaRec's Customer and Workforce Engagement Platform unifies call recording, voice analytics, quality management, screen recording and advanced reporting functionality in one unified solution. MiaRec is an innovator in the multi-billion-dollar call recording and customer engagement industries.

Spotlight

Findley Davies is an independent consulting firm and trusted business partner. We help you make critical decisions about employee benefits and change management to make sure your human resources strategy aligns with organizational objectives. We provide strategic counsel to help navigate the changing benefits landscape and successfully manage workforce issues. At a time when doing more with less is the new normal, we provide advice and administrative power and act as a true extension of your team.


Other News
TALENT ACQUISITION

Phenom Launches Customer Advisory Board to Drive Innovative Solutions to Today’s Top Talent Challenges

Phenom | July 18, 2022

Phenom, the global leader in Talent Experience Management (TXM), launched its Customer Advisory Board (CAB), bringing together global companies to discuss their top hiring and retention challenges. The board’s insights will also influence product innovations throughout the Phenom talent experience platform, enabling customers to meet evolving workforce goals in the face of a changing talent landscape. Executives from retail, financial services, manufacturing, healthcare and software sectors — including U.S. Bank, Giant Eagle, Bon Secours Mercy Health and Life Time — joined Phenom’s CAB meeting in Philadelphia for day-long sessions and peer-to-peer networking. Collectively these global brands employ hundreds of thousands of people, and hire and professionally develop thousands more a year. While examining the current macroeconomic environment and sharing insights into their respective industries, CAB members singled out skills, talent acquisition automation, greater efficiency and diversity and inclusion as the top business priorities in the C-suite — particularly in industries with rapid turnover and seasonal hiring needs such as healthcare, hospitality, manufacturing, retail and transportation. “The companies taking part in our first-ever Customer Advisory Board are ahead of the talent curve, Insights from what they are hearing and seeing in a shifting talent landscape are invaluable as we develop the technology of tomorrow.” -Jess Elmquist, Chief Human Resources Officer and Chief Evangelist of Phenom. Mahe Bayireddi, Phenom CEO and co-founder, provided a strategic innovation overview and discussed the company’s 10-year history of building industry and use-case specific artificial intelligence (AI) data models as key differentiators in Phenom’s four experience areas: candidates, employees, recruiters and managers. Fortune 500 companies are using AI to streamline and remove friction from the candidate experience, while recruitment teams can save substantial time on administrative tasks such as interview scheduling. AI also helps existing employees with a tailored career path, skills gap analysis, and learning courses to support professional development. The Phenom CAB meeting comes as the pace of job-switching continues around the world, intensifying the battle for talent and raising the stakes on companies’ ability to attract new workers while holding on to their own employees. About Phenom- Phenom has a purpose of helping a billion people find the right job. Through AI-powered talent experiences, HR teams are using Phenom to hire employees faster, develop them to their full potential, and retain them longer. The Phenom Talent Experience Management (TXM) platform seamlessly connects candidates, employees, recruiters, and managers — empowering over 500 diverse and global enterprises with innovative products including Phenom Career Site, Chatbot, CMS, CRM, AI Scheduling, Video Assessments, Campaigns, University Recruiting, Talent Marketplace, Career Pathing, Gigs, Mentoring, and Referrals.

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HR ANALYTICS,WORKFORCE MANAGEMENT

VirgilHR Launches Web-Based Platform, Brings Real-Time, Self-Service Legal Guidance to HR Teams

VirgilHR | September 06, 2022

VirgilHR announces the launch of its new web-based platform, putting real-time, automated employment and labor law guidance at the HR team's fingertips. The disruptive SaaS platform empowers individual HR professionals and teams to make smart, well-informed employment and labor law decisions in the moment, without the need to research regulatory requirements. As an HR leader with experience at both public companies and growth-stage technology startups, Jocelyn King, CEO & Founder of VirgilHR, has had the privilege of supporting executives and departments in all functions across the business. "When we started building VirgilHR, we wanted to do two things - reduce the complexity and mitigate the risk of legal action from human error against companies and get HR professionals back to why they got into HR and building, growing, and nurturing great people and great cultures, With this evolution in our product, we've made it possible for every HR professional to have a real-time legal guide by their side." -Jocelyn King, CEO & Founder of VirgilHR VirgilHR hosts a proprietary database of employment and labor law requirements that helps HR professionals manage the compliance of employment decisions, including leave requests, final wages, and termination. HR team members can access real-time, prescriptive guidance across federal, state, and local employment and labor laws via the online web-based, self-service application. As part of the product launch, HR professionals are eligible for a 30 day free trial of VirgilHR with access to all employment modules and all features including: The VirgilHR chatbot built on smart, automation technology, which provides legal guidance to on labor and employment law queries in the moment, no research required Educational content, developed by experienced labor and employment attorneys Policy templates, which cover the newest labor and employment laws released across the country, to supplement employee handbooks The platform helps HR professionals navigate the complexities of employment and labor law, close the knowledge gap, and empower HR teams to make compliant employment decisions with ease and confidence. The company's early customers have come from organizations across the mid-market with small HR teams looking for efficiency gains; King sees growth for the business in manufacturing, construction, technology, government contracting, and medical services. About VirgilHR VirgilHR is the new evolution of HR compliance software, enabling HR professionals to spend more time on strategic objectives and less time on researching and tracking thousands of ever-changing employment and labor laws. Our mission is to help HR professionals navigate the growing employee complexities, close the knowledge gap and empower HR teams to make compliant employment decisions with ease and confidence.

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EMPLOYEE EXPERIENCE

Employee Mental Health in an Uncertain World: Shifting From a State of Crisis to a Culture of Mental Wellness

Modern Health | September 08, 2022

Modern Health, a leading workplace mental health platform supporting enterprises globally, today published a wide-ranging study of executives, HR decision makers, managers and employees to examine the state of employee mental health in the workplace. The research, commissioned by Modern Health and conducted by Forrester Consulting for the second year in a row, set out to uncover how employers are responding to employees' dramatically increasing needs for mental health support after several years of an unrelenting global pandemic, political and social unrest, economic uncertainty, and much more. The survey of 1,700+ employees, including managers, non-manager employees, C-level executives, and HR leaders, found that employees and employers both recognize that mental health benefits are an integral part of a healthy, productive workplace culture, but have widely differing perceptions of if and how the current standard of benefits is meeting employee needs. While 84% of employers plan to increase or enhance employee mental health benefits in the next year, there is still a significant gap in how employees perceive their employer's commitment to mental health and wellness. Seventy-four percent of employees report wanting their employer to care about their mental health, but only half (53%) feel that they actually do. "The past few years have left many of us feeling burnt out, exhausted, and stressed, so it's not surprising that the topic of mental health has been forced into the spotlight. We're seeing a bigger need for support as more people speak out about their mental health challenges but despite this progress, people around the world are still struggling to access care that meets their needs, We are at a critical inflection point where organizations need to shift from the mindset of providing mental health support as a crisis response to it being an integrated and strategic part of the employee experience. Done right, the end result means both the companies and the human beings who make them run are more connected and engaged." -Alyson Watson, founder and CEO at Modern Health Shift from Crisis to Culture: Closing the Gap Employers are recognizing the stress that their workforces are currently under with three out of four employers (75%) recognizing that the current state of the U.S. economy is causing employee anxiety. However, only 45% have already taken steps to address this anxiety. As companies and their employees adapt and evolve toward the future of work, long-term success requires both an investment in mental health and a workforce equipped, encouraged, and willing to prioritize it. This happens when companies move from viewing mental health as a crisis response to a permanent, values-based commitment to employee well-being. The first step is closing the gap between employer and employee perception. According to our research, 85% of employers feel they actively listen to the needs of employees, but only 51% of employees agree. Similarly, only 46% of employees believe their company invests enough in the mental health of employees, while a significant 81% of employers believe they invest enough. Additionally, while around two in three employees report feeling connected, supported, and seen at work, when employers were asked the same question, they significantly overstated how their employees feel by at least 20% on every metric. For example, only 59% of employees reported feeling seen by their company and colleagues for their unique contributions to work, while 85% of employers said their employees felt seen. The Need to Clear a Path In order to create a workforce that is creative, adaptive, and resilient, the report advises that business leaders need to create a path that allows employees to use their mental health benefits without fear of reprisal or negative stigma. For employee behavior to scale across the organization, that behavior needs to be messaged, modeled, enabled, and permitted repeatedly to employees. One troublesome finding is that only 51% of employees feel safe in their role if their mental health status were to be revealed. Compared to the 2021 study, employees are even more desperate for a culture that embraces mental health acceptance and support. A year ago, employees were asking for more mental health support in the workplace. Today, their desire goes beyond simply implementing benefits—they want to feel empowered and encouraged to utilize these tools and want their leaders to acknowledge and reduce barriers to access. Last year, 64% of employees felt they had workday flexibility to care for mental health needs, while only 54% feel that way today. And more than two thirds (68%) of employees felt like their work culture was a safe place to discuss mental health and ask for support in 2021, but only 51% agree today. These trends are moving in the wrong direction. According to our findings, a full 77% of employers say they will provide mental health support to their employees, but they think it's up to the employee to use their benefits and managers shouldn't be expected to encourage them. Leadership modeling is also a critical component to employees feeling comfortable using mental health benefits to their fullest. According to the survey, the vast majority of leaders (80%) feel like they are expressing their own vulnerability when it comes to mental health, but employees do not see, hear, or feel that vulnerability coming through, since only 30% of employees agree. At the same time, 74% of employers think employees are uncomfortable hearing about their colleagues' mental health, but only 31% of employees said it actually makes them uncomfortable. Now is Not the Time to Lose The High Performers In an increasingly uncertain economic environment, companies can't afford to lose their high performing employees. Making up a third of the global workforce, high performers can be described as highly engaged, deeply committed and able to do their job consistently well. When examining the high performers in the study, it found that they are working more hours and are even more productive than last year, but are also burnt out. Despite a reported high enthusiasm for their jobs (76%), more than half (53%) of these high performers report feeling burned out in their roles. The good news is that employees reported again this year they would be more likely to stay at a company that provides high-quality resources for them to care for their mental health. The Cost of Doing Nothing While part of the case for mental health benefits is a positive return on the company bottom line, 72% of employers fear that focusing on mental health could have a reverse ROI with employees working fewer hours in order to care for their mental health and being less available. The research shares that the cost of supporting employees' mental health is a fraction of the cost that a company will bear over the long run if its workforce doesn't have the appropriate mental, physical, and emotional resources to excel at work. The benefits of a whole, complete, and "well" workforce reach far beyond incremental productivity improvements. In fact, the impacts can be felt across talent acquisition and retention, belonging, performance, engagement, profitability, and long-term growth. Methodology In this study, Forrester conducted an online survey of 1,207 employees and managers ("employees") and 519 HR leaders and C-level executives ("employers") at organizations in the United States to evaluate the current state of mental health among employers and employees. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began in June 2022 and was completed in July 2022. About Modern Health Modern Health is the comprehensive mental health and wellness platform that combines the WHO well-being assessment, self-service wellness kits, a global network of certified coaches, and licensed therapists, all available in a single app. Modern Health empowers employers to lead the charge in acknowledging that mental health is just as important as physical health, destigmatizing the conversation, and increasing accessibility of mental health services for all. Founded in 2017, Modern Health incorporates evidence-based psychology principles and seamless technology to serve the needs of companies globally. Headquartered in San Francisco, Modern Health has raised more than $172 million from Founders Fund, Battery Ventures, Felicis Ventures, Kleiner Perkins, Afore Capital, MGV, Frederic Kerrest (co-founder of Okta), and 01 Advisors.

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DIVERSITY AND INCLUSION

O’Reilly Awarded for “Best Diversity, Equity & Inclusion Strategy” by Brandon Hall Group

O’Reilly | September 07, 2022

O’Reilly, the premier source for insight-driven learning on technology and business, today announced that it has been awarded a silver medal for excellence in the “Best Diversity, Equity & Inclusion Strategy” category by Brandon Hall Group’s 2022 Human Capital Management Awards program. O’Reilly was recognized for its efforts to elevate the voices of minorities including women in the technology industry on its learning platform, increasing the number of diverse hires within its workforce, and providing historically marginalized communities with opportunities to build technological skills. To foster better representation in the technology industry, O’Reilly established a corporate goal to increase the number of experts on its platform who identify as members of an underrepresented community from 30% to 40% in 2021 a full 10 percentage points higher. Today, O’Reilly has achieved nearly 50% representation in its mix of instructors, authors, and speakers. Furthermore, 62% of its Superstream Series speakers in H1 came from diverse backgrounds. Furthering its broader set of goals to create opportunities inclusive of all genders, races, ethnicities, religious views, sexual orientations, ages, and abilities, O’Reilly also reignited its Diversity & Inclusion Scholarship Program. Originally created to grant deserving talent from marginalized communities admission to its in-person events, the closure of O’Reilly’s conference business led the company to rethink how it could provide underrepresented technical talent with access to its community of experts. In 2021, O’Reilly revamped its scholarship program to award 500 people from underrepresented groups free subscriptions to its online curriculum for one year, including access to unlimited live online training courses and live virtual events such as O’Reilly’s popular Superstream Series. These users just completed their yearlong memberships, during which they consumed more than 480,000 units of content across nearly 5,000 unique resources on the O’Reilly platform. “Part of the challenge of improving diversity across the industry is showing diverse groups that there is a place for them within the technology community, Instead of waiting for these skilled individuals to find us, we’ve created initiatives at O’Reilly that aim to seek out talent from these underrepresented groups and provide them with a platform which supports them in sharing their valuable technical expertise and developing the skills needed to break through barriers within the field. While we’ve worked hard to bring balanced representation to the industry, we recognize that there’s still much more to do and are continually raising our goals to increase diversity both within the platform and within our workforce.” -Laura Baldwin, president at O’Reilly Beyond developing initiatives to improve representation within its platform, O’Reilly also set aggressive hiring goals to build a more diverse organization. In 2021, O’Reilly aspired to bring in 40% of its new hires from underrepresented groups. The company surpassed this goal and achieved 51% representation from underrepresented communities, with women making up 44% of its workforce well above the U.S. tech industry average of 28.8%. In 2022, O’Reilly increased its hiring goals by 20%, targeting 43% of new hires to come from diverse backgrounds. So far this year, 72% of new hires identify as members of underrepresented groups. Excellence Award winners distinguish themselves through their growing understanding that all the functions of HCM are integrated and must work together to move businesses forward, It is a pleasure to see more organizations collaborating across functions and getting more sophisticated and accomplished at delivering measurable benefit through ground-breaking HCM practices. For example, it was inspiring to see how diversity, equity, and inclusion initiatives are increasingly embedded into people and business strategies and cultures. We saw more alignment between HCM and business objectives than ever before,said Brandon Hall Group Chief Operating Officer Rachel Cooke, leader of the HCM Excellence Awards program. O’Reilly is actively hiring for a number of open positions, including roles within its customer success, data science, engineering, product management, marketing, and operations teams. About O’Reilly For over 40 years, O’Reilly has provided technology and business training, knowledge, and insight to help companies succeed. Our unique network of experts and innovators share their knowledge and expertise through the company’s SaaS-based training and learning platform. O’Reilly delivers highly topical and comprehensive technology and business learning solutions to millions of users across enterprise, consumer, and university channels. For more information, visit www.oreilly.com. About Brandon Hall Group Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results. Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. At the core of our offerings is a membership program that combines research, benchmarking and unlimited access to data and analysts. Membership enables executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient. Brandon Hall Group has also launched professional certifications for business and human capital management professionals to upskill themselves and gain credentials for career advancement.

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Spotlight

Findley Davies is an independent consulting firm and trusted business partner. We help you make critical decisions about employee benefits and change management to make sure your human resources strategy aligns with organizational objectives. We provide strategic counsel to help navigate the changing benefits landscape and successfully manage workforce issues. At a time when doing more with less is the new normal, we provide advice and administrative power and act as a true extension of your team.

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