Diversity and Inclusion

Microsoft Releases New Research to Simplify Hybrid Work

Employee News
On March 16th, tech giant Microsoft Corp., released the Work Trend Index Report. The annual report this year, “Great Expectations: Making Hybrid Work Work,” focuses on hybrid work and identifies employees’ evolving expectations of their workplace.

The research is clear, going home to work is no longer the same. The challenge for organizations is to keep up with the new expectations of employees. The index report has uncovered five trends that organizations must adopt. The study consisted of 31,000 people from 31 countries.

In addition, to the productivity signals analysis in Microsoft 362 and labor trends from LinkedIn:
  1. 53% of employees reported that they are more likely to put their health and well-being above work now in comparison to before the pandemic. 52% of Gen Z and millennials are likely to switch employers in the coming year.
  2. 50% of leaders said their companies will return to working full-time from the office in the coming year. 54% of managers however, feel that company leadership is not in touch with employee expectations. 74% say they don’t have the power or resources to change that.
  3. The biggest challenge for 38% of hybrid employees is knowing when to come into the office and for what reasons. However, only 28% of leaders have defined these norms.
  4. The weekly meeting time for Team users is up by a whopping 252% after 2 years, while the number of chats sent per person every week is up by 32%.
  5. As 51% of hybrid workers consider a complete shift to remote work in the coming years, organizations must look to building workplace relationships. 42% of leaders say that it is their biggest challenge when having employees work in a hybrid or remote set-up.

"There's no erasing the lived experience and lasting impact of the past two years, as flexibility and well-being have become non-negotiables for employees. By embracing and adapting to these new expectations, organizations can set their people and their business up for long-term success.”

- Jared Spataro, corporate vice president, Modern Work, Microsoft

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HR Analytics

Paycom Releases DDX Update Based on Latest EY Findings

Paycom | December 13, 2023

Paycom Software, Inc. a leading provider of comprehensive, cloud-based human capital management software, announced updated cost estimates of data entry and HR tasks within its usage management analytics tool, Direct Data Exchange® (DDX™). These figures are based on the latest findings by professional services firm Ernst & Young (EY), who found the average cost of a single manual data entry made by an HR professional increased from $4.70 to $4.78. “Since launching DDX in 2019, we have strategically shown thousands of businesses the estimated ROI when employees own their own data,” said Chris Thomas, Paycom’s chief operating officer. “The cost of manual HR data entries continues to rise, further proving the need for employees to own their data.” An award-winning HR product, DDX gives employers insights into efficiencies gained through employee usage of HR technology. It provides a real-time estimated return on investment for that usage based on EY’s research, which is reflected in Paycom’s industry-first product. “While self-service HR solutions have been widely available for some time, there still exists tremendous opportunity for their increased adoption and usage across most organizations." said Steve Boese, HR Technology Conference program chair and co-host of the HR Happy Hour podcast. “Insights from DDX help HR leaders make the case for increased investment in HR solutions and enable them to demonstrate the positive returns on the investments in HR technology that are a direct result of eliminating slow, expensive, low-value-add and error-prone manual processes.” EY regularly updates its calculations by applying inflation factors to survey data. This year’s study also includes consideration for manual payroll tasks completed by HR professionals. When payroll tasks are included, the average cost of a single manual data entry rises from $4.78 to $5.35. These estimated costs are only averages. EY also concluded that the cost per data entry of each task varies and can be as much as $21.18. Additionally, according to EY’s annual research, the cost per HR task has continued to increase across every category of HR data — such as expense management, personal information and more — since the original survey launched in 2018. Paycom’s DDX automatically calculates these costs for clients so they can, in turn, drive employee usage of Paycom’s Employee Self-Service® technology. With the launch of DDX, Paycom became the first in the human capital management industry to provide a tool that assists employers in determining what appropriate employee usage of HR technology looks like and how to measure it. About Paycom For 25 years, Paycom Software, Inc. has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct access to their data. And thanks to its industry-first solution, Beti®, employees now do their own payroll and are guided to find and fix costly errors before payroll submission. From onboarding and benefits enrollment to talent management and more, Paycom’s software streamlines processes, drives efficiencies and gives employees power over their own HR information, all in a single app. Recognized nationally for its technology and workplace culture, Paycom can now serve businesses of all sizes in the U.S. and internationally.

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HR Practice

Pipefy Launches AI-Powered HR Automation Solution to Improve the Employee Experience

Pipefy | January 15, 2024

Pipefy, the global industry leader in AI-driven process automation, announced the launch of Pipefy AI for HR, with customizable chatbots that are available to help employees, 24/7. Pipefy AI for HR delivers instant and centralized access to policies, forms, data, and other information frequently requested from HR teams. Pipefy AI for HR gives employees a single portal in which they can not only find the information and documents they need, but also submit requests, such as for vacation time or reimbursements. Employees can use the chatbot to ask questions about PTO, research open roles within the company, or reference company policies. The chatbot is available in any language and accessible on any device. For HR teams, Pipefy for AI means more face time with employees, better SLA attainment, and more time to focus on HR strategy. Pipefy AI helps HR teams make data-driven decisions by providing fast access to data, process insights, and crucial metrics such as attrition and employee satisfaction. For example, HR professionals can ask Pipefy AI questions such as “What are the top factors contributing to turnover in the sales department?” “Pipefy AI for HR is all about helping HR teams deliver exceptional employee experiences,” said Alessio Alionco, CEO of Pipefy. “It does this by improving response times and giving employees more autonomy. Beyond this, Pipefy AI gives HR professionals more time for the 1:1 contact and strategic planning that truly make a difference for employees and the company as a whole. From a process automation perspective, this AI tool works like a virtual assistant, automating workflows, handling routine tasks, answering common questions, and routing incoming requests.” Alionco added, “Generative AI solutions such as ours are ideal to help HR professionals streamline their workload and improve employee experiences – and their adoption is accelerating. In fact, according to Gartner, 81% of HR leaders have explored or implemented artificial intelligence (AI) solutions to improve process efficiency within their organizations.” In a recent Pipefy survey, 79% of business and IT leaders said that they expect the combination of artificial intelligence and process automation – such as Pipefy AI – to increase efficiency by at least 25%. Importantly, Pipefy AI for HR delivers industry-leading security features and certifications, to help make sure that teams are safe, secure and in compliance. About Pipefy Pipefy delivers a leading business process automation platform that increases team productivity and efficiency, centralizes data, and standardizes processes for teams in IT, Finance, HR, Customer Operations and more. Through its no-code process automation and AI framework, Pipefy helps businesses achieve operational efficiency and optimal productivity for every team in every department. Among its many recognitions, Pipefy was named to the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing companies in North America in November, 2022.

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Payroll

ADP® Assist with Generative AI Features Makes HCM Decisions Easy, Smart and Human

ADP | February 02, 2024

ADP®, a leading global technology company providing human capital management (HCM) solutions, announces the availability of ADP Assist, a cross-platform solution powered by generative AI (GenAI). ADP Assist enhances HR productivity, aids decision-making with data-driven insights, and streamlines day-to-day tasks for practitioners, managers, employees and executives with simple, human-like conversations. It harnesses the power of ADP's unparalleled data and expertise along with GenAI to simplify the world of work. ADP Assist builds on ADP's current AI capabilities and is currently in early release with some ADP clients today with a planned rollout for all clients. "For 75 years, ADP has been at the forefront of payroll and HR innovation. With ADP Assist, we're providing an intelligent platform that simplifies HR tasks, leaving time for people leaders to be more strategic," says Maria Black, president and chief executive officer of ADP. "It's not just another technical solution; it's a comprehensive experience that combines ADP's unmatched HCM dataset and expertise to empower HR professionals, leaders and employees." Data Drives Innovation Data is at the core of all ADP products and solutions, informing and driving ADP's approach to innovation and AI technology. ADP has the industry's largest and deepest HCM dataset with over one million clients spanning 140 countries and 41 million wage earners globally. ADP's extensive and unique dataset is used to train ADP's AI to anticipate what users want and need. ADP Assist turns unmatched data into highly credible and actionable insights so that clients can make smarter decisions. Easy, Smart and Human "In a constantly changing workplace, innovation must keep up and meet people's real-world needs," says Sreeni Kutam, president of global product and innovation at ADP. "ADP Assist is the next step in our vision to create an HR ecosystem that is not only efficient but empowers employees and HR professionals alike. We've created a platform that understands the complexities and dynamics of modern HR management and offers smart, user-centric solutions. And, as always, we are committed to the secure and ethical use of data to support these technologies." ADP Assist seamlessly integrates with ADP products across multiple ADP platforms. It anticipates what users want and proactively delivers actionable insights in plain language. Using an intuitive, conversational interface, ADP Assist provides valuable and contextual insights which touch every aspect of HR – payroll, time, talent, benefits, recruitment, analytics, reporting and compliance. ADP's portfolio of currently available GenAI- and AI-powered tools deliver the following capabilities Easy payroll. ADP Assist validates payroll information. It checks for payroll anomalies and uses GenAI to identify and help resolve missing tax registrations and answer questions by drawing on ADP's large, up-to-date dataset of compliance information. This saves HR effort and helps clients to ensure employees are paid accurately and on time. Smart analytics. ADP Assist uses GenAI to dramatically simplify report creation by understanding context and generating insightful reports in an easy-to-understand format. HR practitioners and leaders can easily access internal, national and global workforce data from ADP's deep HCM dataset to analyze compensation, turnover, candidate profile relevancy and talent market insights. Human insights. Intelligent and AI-based HR support for employees and clients can anticipate and solve common employee problems across HR, payroll, time and benefits. This reduces frustration for employees and eliminates certain low-value tasks for managers and HR practitioners. ADP Assist can send personalized, proactive notifications to employees on their mobile device or desktop to help resolve HR issues quickly, keeping them productive. AI-powered conversational interface makes it easy for employees to get the information they need without involving HR. Search by Intent. The RUN Powered by ADP payroll and HR solution features an omni search bar that understands intent behind the search terms and uses GenAI to mine ADP's deep knowledge base to deliver easy-to-use and effective content. "In the age of AI, the better the data, the better the artificial intelligence," says Holger Mueller, vice president and principal analyst for Constellation Research, Inc. "ADP is uniquely well-positioned in the field of HCM vendors given the breadth and depth of its data. ADP is using that data to make AI more human, focusing on customer success in a worldwide space. This really makes a difference not only for HR practitioners but for leaders and employees." About ADP Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

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HR Strategy

HireRight Receives Non-Binding Acquisition Proposal from General Atlantic and Stone Point Capital

HireRight | December 12, 2023

HireRight Holdings Corporation a leading provider of global background screening services and workforce solutions, announced that it has received a non-binding proposal from General Atlantic, L.P. (“General Atlantic”) and Stone Point Capital LLC (“Stone Point”), and their respective affiliated funds (collectively, the “Sponsors”), to acquire all of the Company’s outstanding shares of common stock that are not already owned by the Sponsors for $12.75 in cash per share. The board of directors of the Company previously formed a special committee of independent directors (the “Special Committee”) to evaluate and consider any potential or actual transaction proposal from the Sponsors and any other alternative proposals or other strategic alternatives that may be available to the Company. There can be no assurance that any definitive agreement will result from the proposal submitted by the Sponsors or that any transaction will be consummated. The Company and the Special Committee do not intend to comment further about this proposal unless and until they deem further disclosure is appropriate. A copy of the Sponsors’ proposal letter is available as an exhibit to General Atlantic and Stone Point’s statements of beneficial ownership on Schedule 13D/A as publicly filed on Friday, December 8, 2023, with the United States Securities and Exchange Commission. About HireRight HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 37,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2022, we screened over 24 million job applicants, employees and contractors for our customers and processed over 107 million screens.

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