DIVERSITY AND INCLUSION

Microsoft Releases New Research to Simplify Hybrid Work

Microsoft | March 17, 2022

Employee News
On March 16th, tech giant Microsoft Corp., released the Work Trend Index Report. The annual report this year, “Great Expectations: Making Hybrid Work Work,” focuses on hybrid work and identifies employees’ evolving expectations of their workplace.

The research is clear, going home to work is no longer the same. The challenge for organizations is to keep up with the new expectations of employees. The index report has uncovered five trends that organizations must adopt. The study consisted of 31,000 people from 31 countries.

In addition, to the productivity signals analysis in Microsoft 362 and labor trends from LinkedIn:
  1. 53% of employees reported that they are more likely to put their health and well-being above work now in comparison to before the pandemic. 52% of Gen Z and millennials are likely to switch employers in the coming year.
  2. 50% of leaders said their companies will return to working full-time from the office in the coming year. 54% of managers however, feel that company leadership is not in touch with employee expectations. 74% say they don’t have the power or resources to change that.
  3. The biggest challenge for 38% of hybrid employees is knowing when to come into the office and for what reasons. However, only 28% of leaders have defined these norms.
  4. The weekly meeting time for Team users is up by a whopping 252% after 2 years, while the number of chats sent per person every week is up by 32%.
  5. As 51% of hybrid workers consider a complete shift to remote work in the coming years, organizations must look to building workplace relationships. 42% of leaders say that it is their biggest challenge when having employees work in a hybrid or remote set-up.

"There's no erasing the lived experience and lasting impact of the past two years, as flexibility and well-being have become non-negotiables for employees. By embracing and adapting to these new expectations, organizations can set their people and their business up for long-term success.”

- Jared Spataro, corporate vice president, Modern Work, Microsoft

Spotlight

Editors Lauren Dixon and Frank Kalman discuss culture's increasing importance to next-generation HR professionals. Also, rules for remote managers.


Other News
TALENT MANAGEMENT

SkillStorm Announces Appian Partnership

SkillStorm | April 21, 2022

SkillStorm, a leader in technology talent development, announced today that it has become an Appian Education Partner. SkillStorm deploys specialized teams of custom-trained U.S. tech talent to its commercial and federal services clients. As an authorized Appian Education Partner, SkillStorm will help its clients accelerate their digital transformation initiatives by providing an exclusive pipeline of custom-trained and certified Appian Developers at scale through its Hire, Train, Deploy ("HTD") and upskilling programs. The Appian Low-Code Platform is the unified platform for change. Appian combines process mining, workflow, and automation to accelerate business by allowing customers to discover, design, and automate their most crucial processes. Appian accelerates development up to 10x compared to traditional coding. By providing a single interface that unifies data, process, people and the digital workforce, Appian helps organizations improve digital innovation and optimize business outcomes. "SkillStorm's broad focus on students, career-changers, military veterans, and other communities matches our commitment to democratizing access to the opportunities inherent in a low-code career, Our partnership has grown over the past two years, and we look forward to scaling it to even greater heights in the future." -Marc Wilson, Chief Partner Officer at Appian "Appian has been a great partner, as we've collaborated together over the last two years, skilling up strong resources to become Appian developers. I am very excited to officially announce our partnership, and excited for the road ahead providing Appian careers for individuals and supplying the Appian Partner community with superb Appian developers, Low-code is transforming the way we develop software, by moving some of the most time consuming development tasks into simpler configurable or graphical interfaces items, empowering developers to create more and more rapidly. As an Appian Education Partner, we will continue to support the initiative of lowering TCOs of products via low-code, model-driven, process-centric, and case-centric software development." -Neil Hassanwalia, Chief Revenue Officer at SkillStorm. SkillStorm is helping to close the tech skills gap by investing in creating a workforce that is custom trained to meet the dynamic needs of its clients across the U.S. SkillStorm's workforce and talent development platform provides college graduates, transitioning service members, and military veterans with specialized training tailored to the specific needs of SkillStorm's clients, preparing these newly-certified professionals to easily integrate with experienced teams and have an immediate impact. About SkillStorm Founded in 2002, SkillStorm was built on the mission of accelerating careers in high-demand technologies. We create Stormers, the world's most elite developers. We hire, train, and deploy Stormers from all backgrounds and experience levels in today's in-demand technologies, including AWS, Appian, Salesforce, PEGA, and ServiceNow. We are committed to hiring and training college graduates and veterans for high-growth technology careers with our Fortune 100 clients. Through these dedicated efforts, we provide our clients with an exclusive pipeline of high-quality, U.S.-based tech talent that is custom trained with the skills required to support our clients' critical technology initiatives. As a flexible technology workforce partner, we provide fully formed tech teams at every level of experience, skill sets, and clearance. Stormers are deployed either at our clients' sites or at our U.S.-based delivery centers.

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HR STRATEGY

Industry Leading HR and Payroll Company ADP Works with LightHouse to Enhance Accessibility of Products to Blind Users

LightHouse for the Blind and Visually Impaired of San Francisco | December 18, 2021

The LightHouse for the Blind and Visually Impaired of San Francisco and blind LightHouse staff members reached an agreement with the Professional Employer Organization ADP TotalSource® to enhance the accessibility and usability of the ADP Workforce Now® solution to LightHouse staff who are blind or have low vision and use screen-reading software to access digital content. LightHouse, a 120-year-old nonprofit which supports and promotes the independence, equality, and self-reliance of people who are blind or have low vision in northern California, uses ADP TotalSource products for its human resources and payroll needs. ADP is working with a leading web accessibility expert to help enhance the accessibility of its Workforce Now solution for the blind or those who have low vision. The group will audit the ADP Workforce Now web and mobile applications to help ensure they conform to the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG), version 2.1, Level AA. ADP is also rolling out an enhanced policy that reaffirms its commitment to accessibility and outlines its procedures for incorporating accessibility into the development and testing lifecycle for its solutions. ADP will also provide enhanced training to ADP TotalSource associates to ensure a deeper level of service that will help them provide greater technical assistance to individuals who use screen readers to access ADP Workforce Now. "This agreement is a major commitment by ADP TotalSource to building an accessible workplace environment for LightHouse's blind employees, managers and executives to participate efficiently alongside their sighted peers. We expect that this commitment represents an important step towards bringing an accessible workplace environment to any blind employee in the vast workforce ADP TotalSource serves." -LightHouse's CEO, Bryan Bashin "I am pleased that this work will result in my having greater access to essential human resources and payroll functionality, and I am excited that many other blind and visually impaired users of ADP's services will also benefit from these changes," - Frank Welte, Senior Accessible Media and Braille Specialist at LightHouse. About LightHouse for the Blind and Visually Impaired of San Francisco Headquartered in San Francisco, California, LightHouse for the Blind and Visually Impaired provides education, training, advocacy, and community for blind individuals in California and around the world. Founded and based in San Francisco since 1902, the LightHouse is one of the largest and most established comprehensive blindness organizations in North America, with a wide variety of programs to suit a wide variety of needs, as well as a rich network of blindness advocates and professionals. Visit www.lighthouse-sf.org for more information. About Disability Rights Advocates DRA is one of the leading non-profit disability rights legal centers in the nation. With offices in Berkeley and New York City, DRA's mission is to advance equal rights and opportunities for people with all types of disabilities nationwide. To advance that mission, DRA regularly advocates for greater access to modern technology. DRA has negotiated access improvements to several types of popular technologies including audio described content on HBO Max.

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WORKFORCE MANAGEMENT

NewCo Capital Group Pays Special Bonuses having maintained full salaries and benefits packages through the difficult and ongoing pandemic.

NewCo Capital Group, LLC | January 17, 2022

NewCo Capital Group ("NewCo" or the "Company"), a leading provider of services, tools and capital to the SMB ecosystem that fosters growth for small-medium business across the United States, announced it completed paying special bonuses while increasing existing compensation packages to current employees all of whom are greatly appreciated and valued within the organization. Over the last 18 months, no employees were asked to take temporary pay reductions as NewCo Capital Group understands that its employees and contractors are the core competencies that define the exceptionalism for which the organization is known. Unlike some of its lesser counterparts, at no time did NewCo need to furlough any employees during the pandemic. Furthermore, the organization believes that it had a responsibility to assist its employees during this difficult time. The Company believes that its action to pay special bonuses and increase compensation packages are consistent with the organization's values and culture. The organization believes that it had a responsibility to assist its employees during this difficult time. In December 2020, CNBC reported that a MagnifyMoney survey revealed that roughly 1 in 3 full-time workers experienced a pay cut due to the coronavirus pandemic. NewCo believes that not only did most companies not pay any special bonuses to their employees, some providers of capital unfortunately forced pay reductions of at least 10 percent on their already underpaid staff. "We founded NewCo to promote a sustainable-funding solution for small business owners while providing greater opportunities for our employees and contractors alike. Newco's delivery on that promise is consistent with that mission and we're proud to be a citadel during these difficult times. Our values and corporate culture continues to guide us and NewCo will continue to deliver an exceptional product and retain its position and influence as a Preferred Merchant Cash Advance provider within the industry." - Albert Gahfi, CEO of NewCo About NewCo Capital Group, LLC NewCo Capital Group is an Alternative Finance company specializing in MCA Bridge-Capital. As a Preferred Provider, the company is focused on fostering growth within the Small and Midsize Business (SMB) ecosystem. We are passionate about providing fast and easy access to capital for small businesses to help them grow, scale and create jobs. Our technology, proprietary methods and extensive experience is what differentiates us allowing us to maintain our competitive edge and continue to provide value to our Merchants and employees alike.

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RECRUITMENT & RETENTION

TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region

TeleTech | January 19, 2022

TTEC Holdings (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TeleTech has been selected as the Recruitment Team of the Year for the APAC Region by the HRO Today Association. The HRO Today Association Awards is an annual program that highlights the essential work HR professionals do every day, recognizing leadership, collaboration, innovation, hard work, and commitment to people and process improvement. This award recognizes the Recruitment Team that demonstrated significant success and/or growth in the sourcing, candidate experience, employer branding, candidate selection, interviewing, offer process, and onboarding processes for its company. "Our commitment to deliver humanity to business requires hiring top talent. Our recruitment team reaches for amazing every day, providing a world-class candidate experience from talent attraction to welcoming new hires during the onboarding process, We're honored that HRO Today Association selected our talent acquisition team for this award." -David Bernal, executive director, TeleTech. "The overall quality of the nominations received this year was exceptional, The inspirational and innovative stories told by the award submissions highlighted how committed the nominees are to creating positive change within HR." -Renée Preston, Global Executive Director of the HRO Today Association. About TTEC TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

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