On February 16, 2023, Moveworks, a conversational AI platform for enterprises, announced that it will be providing on-the-fly translation over about 100 different languages for its employee support virtual agent. This solution will support employees worldwide without companies being costed for translation services or multilingual service desk teams.
Today companies have an international workforce, but the employee support teams speak only the English language. The company's content, like knowledge articles and policy updates, is also written in English only. This struck the business growth for language capabilities, building multilingual support and translation services, requiring time, resources, and cost. Through a combination of its proprietary NLU models and generative AI, its clients can translate the knowledge article and policy update in real time at a reasonable price. They can provide inbound agent ticket updates, outbound employee communications and knowledge articles in the employee's preferred language within a second.
CIO at Albemarle, Patrick Thompson, said, "As a global company, we need to provide the same quality of support to every employee at Albemarle to empower their potential, no matter which languages they speak." He added, "Moveworks gives our people 24/7 help in their native language. Now, they can get support right away, without us needing localized service desks in each location."
(Source – Business Wire)
Vice President of Product and Founder at Moveworks Varun Singh said, "Our goal is to break down language barriers and help our customers foster a truly global workforce." He added, "By providing knowledge and support to employees in their preferred language — no matter where they're located — it sends a clear signal to employees that their time and output is a valued asset to the company. The result is enhanced productivity, higher employee engagement, and ultimately better business output."
(Source – Business Wire)
Headquartered in Mountain View, California, Moveworks, a software company, has been providing conversational AI platforms to solve problems in the workplace since 2016. It helps employees with engaging communications and resolving support issues for IT, HR, finance, and facilities support, through end-to-end large language models like M2M-100, Facebook's MBart-50, Google's RoBERTa, and OpenAI's GPT-3. It works for enterprises like Palo Alto Networks, Equinix, Autodesk, Broadcom, Hearst, and DocuSign. It uses Collective Learning for its employee conversations database, supporting tickets with the translation models and ensuring translation accuracy for cultural or domain-based backgrounds.