Tech is integral to HR services, but adoption hurdles remain

HR Dive | February 26, 2020

Technology is the most important way for an organization to improve its HR services, according to workers and HR pros responding to a Green Circle Life survey. More than half (53%) of respondents said employees generally are happy with the HR services and benefits their employers offer; 40% said they were somewhat happy and 7% said they were not happy. The survey also examined employers' top utilization strategies. Roughly 27% said they use an integrated HRIS and benefits enrollment platform to encourage employees to learn about and use their benefits. Slightly less said they promote these resources online and only 19% said they print a benefits guide for employees. When it comes to employee benefits, confusion and underutilization remain a constant hurdle for employers. In fact, about one-third of employees either know nothing about or don't fully understand their healthcare coverage, according to 2019 Maestro Health research.

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Dick Beatty, professor of Human Resource Management at Rutgers University, explains how to identify your most important positions -- and get your best people into them.


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WORKFORCE MANAGEMENT

Better organise your environmental scanning data with STEEP (+L)

Pursuit Technology | February 22, 2022

Environmental scanning is about gathering relevant data to identify external and internal opportunities and threats to an organisation. All the gathering of information means nothing if it can't be easily sorted and understood by stakeholders. In their latest article, the Panorama subject matter experts have dug into the importance of environmental scanning and how a STEEP (+L) framework helps categorise it.

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HR STRATEGY

Venterra Realty's 2021 Technology Innovations Mobilize Workforce, Empower Employees

Venterra Realty | December 28, 2021

Venterra Realty continues to invest in mobile technologies for enhanced employee processes and productivity, which has successfully resulted in improved employee flexibility, efficiencies, and job satisfaction. Since its inception, Venterra has maintained a focus on enabling its workforce to create opportunities for internal job growth and is on the front lines of building an environment where skilled people seek to be employed. One of the ways that Venterra has set itself apart in its ability to maintain a highly-skilled workforce is an emphasis on making work-life easier by leveraging solutions to support a mobile workforce, reducing tedious tasks, and allowing for time to be spent completing meaningful responsibilities. "It is no secret that Venterra's culture is appealing to potential and current colleagues. A large part of our culture is about implementing innovative solutions to enable our people to be successful in their role, and for our people in onsite roles. Specifically, this means freeing them from the desk and office and enabling them with tools, technology, and real-time data to make decisions while they are out on the property, meeting with residents, doing inspections, completing service requests, etc. Behind our technology-first approach is the fact that we care deeply about the daily lives of our colleagues and are always considering how we can leverage mobile and digital tools to improve their satisfaction. At the end of the day, people want to feel like they made an impact. Providing efficiencies enables them to get to impact faster and more often. " -Stephanie Gonzalez, Vice President of Innovations. To double-down on mobilizing Venterra's frontlines and Property Operations, Venterra has added dual function, mobile computing platforms to enable on-site staff to manage their properties while away from their desks and offices, a proprietary mobile app for property management teams is also available for those that prefer a smaller device, are on the go, or want to stay productive from their phones, eliminating the need for return trips to the office; and smart home automation products, to support key-less digital apartment access for community managers and maintenance people, eliminating trips to the office for keys. These not only impact colleague satisfaction, but they also have a significant impact on resident satisfaction. "Response and resolution times have never mattered more to consumers, so when you have access to everything you need and can reach resolution in real time, while out on property, without having to return to the office, that translates to real value for our residents which translates to more satisfied residents. Bottom line, make things easier and solve problems faster for your customers and they will love you for it," Gonzalez adds. "A key benefit of our technology stack is that we built it ourselves. Our PMS, mobile property operations app, resident app, and our CRM are therefore fully integrated, so we can adapt much more quickly to accommodate new ways of working," - Andrew Basso, Vice President of Technology. In addition to specific support for property-oriented operations, Venterra has also invested in tools that support the broader workforce. This includes class-leading software platforms for collaboration, planning, and cloud-based analytics, along with an events platform that allows leaders to connect to engage in company-wide learning. Venterra is thereby able to constant meaningful content that team members can engage with on their schedule from the comfort of their homes. About Venterra Realty: Founded in 2001, Venterra Realty owns and manages approximately 70 communities and more than 20,000 apartment units across 13 major US cities that provide housing to over 40,000 people and 12,000 pets. The organization has completed $7.2 billion in real estate transactions and currently manages a portfolio of multi-family real estate assets valued at approximately $4.0 billion. Venterra is committed to improving the lives of its residents by delivering industry-leading customer experience.

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TALENT MANAGEMENT

Christian Horizons Partners with DailyPay to Ensure Paychecks are Delivered

Christian Horizons | April 04, 2022

Christian Horizons, in service to older adults throughout the Midwest, was proud to partner with DailyPay, a service that provides access to earned pay for associates, while Christian Horizons' payroll vendor abruptly took its system offline to investigate a ransomware attack last December. Through collaborative efforts, Christian Horizons and DailyPay provided paycheck peace of mind to associates of the senior living and older adult services organization throughout the 2021 holiday season. "We're incredibly grateful for this partnership and proud of the collaboration with DailyPay during this unusual situation, It was vital for us to ensure DailyPay was available as a benefit to our associates, especially over the holidays. We took this opportunity to further strengthen vendor partnerships, like ours with DailyPay, to ensure not only that pay continued to be received, but prioritize other business continuity throughout our communities and service lines, We're appreciative of the collaboration with DailyPay as their services helped us mitigate any potential void as our other vendor worked to recover from the event." -Chuck Schmitz, Christian Horizons' chief financial officer. After first learning of their payroll vendor's outage, Christian Horizons' swiftly enabled its business continuity plan which included solutions for alternative employee timekeeping and payroll distribution. Through Christian Horizons' collaboration with DailyPay, associates were able to access to their earned pay during the five weeks it took the payroll vendor to restore normal services. As a faith-based, not-for-profit organization, Christian Horizons is in service to a mission of honoring God by offering a full continuum of care and support services to older adults. Based in St. Louis, Missouri, the organization owns and operates a portfolio of seven life plan campuses and five stand-alone older adult communities offering a mix of independent, assisted and supportive living; memory support; long-term healthcare centers and short-term rehabilitation. The organization also serves older adults through CareLink Home Care and Safe Haven Hospice in central Illinois, and Senior Care Pharmacy Services.

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TALENT ACQUISITION

ShiftMed and NAHCA Join Forces to Bring One-Stop Solution to Workforce Crisis

ShiftMed | January 21, 2022

ShiftMed, one of the largest workforce management platforms in health care with over 60,000 credentialed health care professionals, and the National Association of Health Care Assistants (NAHCA), the professional association for Certified Nursing Assistants (CNAs), have joined forces to launch the National Institute for CNA Excellence (NICE). NICE is an integrated training platform that includes a learning management system to recruit, train, certify, and retain CNAs. The solution will be immediately available to skilled nursing facilities. With CNA workforce shortages at record levels, and the need for long-term care among older adults on the rise, accessibility to quality education and training are national imperatives. As a virtual platform, NICE is designed to address this crisis by providing both CNAs and skilled nursing providers with recruitment, certification, job placement, continuing education, and ongoing career support all in one place. ShiftMed's network of over 1,500 enterprise health care partners will also help solve the workforce shortage by providing the required on-site, hands-on experience required for certification. Through NICE, CNAs will have access to highly qualified instructors, including post-acute and long-term care physicians, aging services policy leaders, and luminaries on topics that include Alzheimer's disease, person-centered care, infection prevention and control, palliative care, survey and certification, and relevant federal regulations. For its part, ShiftMed will tap its database of health care professionals to provide a purpose-driven career pathway for uncertified personal care aides through NICE. Once prospective CNAs have completed their online education through NICE, they will download the ShiftMed mobile app and be matched with nearby health care employers. "NICE takes successful training programs one step further by going beyond the normal requirements to educate the learner on essential skills such as team-building, conflict resolution, person-directed care, and much more, We have collectively spent more than 100,000 hours with CNAs over the past couple of decades, we know CNAs, and we couldn't be more thrilled to bring empowerment and quality professional training and education to millions of individuals who are looking to care for others in a meaningful way." -Lori Porter, NAHCA CEO and creator of NICE. Initial launch of the partnership will take place in Texas, a state that has been heavily impacted by the Delta and Omicron variants. Senior Living Properties, LLC, a 50-location provider across the state of Texas, has signed on as the initial launch partner of NICE. "In ShiftMed's Annual State of Nursing Report, we found that nearly half of U.S. CNAs, LPNs, and RNs are at least somewhat likely to leave the profession in the next two years, a finding that is incredibly telling of the shortage's impact on nurses. You also have CNAs working with more than fifteen residents per shift and leaders who are working 24/7 to fill in the gaps, By educating, training and empowering CNAs, we will improve access to care and improve quality of care and quality of life while addressing the shortage. We are thrilled that NICE will share in NAHCA's mission to demonstrate professional pride and advocacy for policies and practices that advance CNAs in their careers." -Todd Walrath, CEO of ShiftMed About ShiftMed ShiftMed is a next-generation workforce management platform that connects hospitals, assisted living providers, and skilled nursing facilities to the highest quantity and quality of licensed nurses (CNAs, LPNs and RNs). As the #1 nursing jobs mobile app on the App Store with over 140,000 downloads in the past year, ShiftMed serves more than 1,500 enterprise health care partners across the country by offering software tools and direct access to labor for shift scheduling. The ShiftMed on-demand platform dramatically streamlines the delivery of care services and enables health care providers access to compliant, credentialed workers to fulfill their staffing needs faster than any other solution. For more information, visit http://www.ShiftMed.com. About NAHCA The National Association of Health Care Assistants (NAHCA) is a professional association of and for Certified Nursing Assistants (CNAs) and represents more than 20,000 CNA members across the country. NAHCA elevates the professional standing and performance of health care professionals through recognition, advocacy, education, and empowerment to maximize success and quality care. For more information about NAHCA, please visit their website at www.nahcacna.org. About SLP Operations LLC Headquartered in Fort Worth, Texas, SLP Operations LLC provides health care services, including skilled nursing, long-term care, physical and occupational rehabilitation, speech therapy, Alzheimer's care, wound care management, and respite care. With approximately 2,500 team members, SLP Operations operates centers in San Angelo, Borger, Knox City, Carthage, Centerville, Childress, Coleman, New Braunfels, Pampa, Abilene, Brownwood, Electra, Burkburnett, Johnson City, Mineola, Graham, Hamilton, Haskell, Lubbock, Jacksonville, Waco, Kaufman, Lake Jackson, LaPorte, Lindale, Llano, Flatonia, Giddings, Overton, Palestine, Paris, Temple, Snyder, Sweetwater, Gainesville, Levelland, Orange, Texas City, and Tulsa, Oklahoma.

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Spotlight

Dick Beatty, professor of Human Resource Management at Rutgers University, explains how to identify your most important positions -- and get your best people into them.

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