HR PRACTICE,EMPLOYEE ENGAGEMENT
PlanSource | September 27, 2022
PlanSource, a leading provider of cloud-based benefits administration technology, has emerged into the employee engagement space with a new product called The Source, releasing on September 30, 2022.
According to Gallup, disengaged employees can cost companies $450 – 550B in lost productivity. While benefits administration platforms help employees make benefit decisions and successfully enroll, there is a clear gap in engagement and utilization after the fact. Additionally, there are many other important company-wide initiatives that HR teams also struggle to engage employees in. The Source is designed to truly maximize the value of a benefits package and other critical HR efforts to drive healthier, happier outcomes for employees and their families.
“I am thrilled to bring a groundbreaking product like The Source to the market. Our customers and partners have expressed the need for a solution to not only be able to help employees engage in their benefits but also be able to enroll in them, utilize them and ultimately increase the ROI on offering those benefits to their employees, Benefits are just one piece of the puzzle, employees need access to everything happening in the workplace, and The Source will deliver that by allowing HR teams the ability to brand our offering, add company news, initiatives and send push notifications to reach their employees where they are.”
-Tom Signorello, Chief Executive Officer at PlanSource
Employers continue to invest millions in benefits, while employees only spend 15 minutes a year enrolling and shopping for them. Most benefits administration platforms only assist employees in choosing their benefits but do little to help them understand and maximize how they are used. That, coupled with the fact that turnover rates have hit an unprecedented height, many HR teams are searching for a way to increase employee engagement not only during open enrollment but also year-round.
While benefits administration is the core of what PlanSource does, surrounding that are the features and components necessary to truly maximize the value of employers’ benefits package. For HR teams, The Source will help increase retention by showcasing company initiatives and benefits in a way that is easily accessible to employees. The Source can be a mobile command center for HR leaders to communicate to employees through push notifications, text messages and assigned tasks, so employees know what’s going on and what actions they need to take. HR leaders have consistently added new benefits and initiatives throughout the last few years to attract and retain talent, make the most of those investments by giving employees easy access to enroll and utilize their total rewards package.
The Source is a convenient and familiar experience for employees where they can shop and enroll in their benefits, access important HR documents, and stay in tune with company initiatives year-round. Employees will see an employer-branded homepage that is customized for their company with news and updates, have access to single sign-on integrations to specific carriers and solutions, and receive push notifications, so they never miss out on anything.
PlanSource is a technology company that automates and simplifies every aspect of employee benefit programs, so employees and HR teams can make smarter, more confident benefits decisions. More than 5 million consumers receive their benefits through the PlanSource platform, which provides the best experience possible for benefits communications, shopping, enrollment, billing, compliance and ongoing administration. With an end-to-end benefits platform and suite of technology-enabled services, PlanSource helps people maximize the benefits of their benefits, so they can live happier, healthier lives.
Alorica | July 08, 2022
Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer.
Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur.
“As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.”
“Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana.
“Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.”
Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end.
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.
HR PRACTICE,EMPLOYEE BENEFITS
SeekOut | September 13, 2022
SeekOut, the platform that helps great people and great companies grow together, today announced the launch of SeekOut Grow–a new solution that empowers HR teams to understand and maximize the organization, and gives employees a self-service portal to realize their career development and advancement goals. With the launch of SeekOut Grow, the SeekOut Platform is now the most comprehensive Enterprise Talent Optimization platform available.
“People are the foundation for success at all companies. Yet today, most leaders lack visibility into the talent they already have–their skills and experiences and ways to energize and maximize that human potential, With SeekOut Grow, we’re giving companies a comprehensive view of talent across the organization so they can help grow, retain, and redeploy talent–allowing businesses and their people to succeed.”
-Anoop Gupta, CEO and Co-Founder at SeekOut
The SeekOut Platform offers the best solution in the industry to help leaders understand the talent they have, while giving them a clear picture of the external talent landscape as a whole. Companies today are missing critical data about their employees like prior roles, skills, and experiences outside of their current job. SeekOut’s comprehensive data profiles use multiple external and internal data resources in real-time, providing an unmatched and deep understanding of the talent companies have and their potential to drive success. The powerful talent-intelligence layer also delivers on high-value scenarios for HR leaders, business leaders, and employees.
We saw a 30% increase in employee internal mobility within the first few months of implementing, It really enabled our recruiters to find untapped talent within our own organization,said Tammy Coleman-Craig, VP of Talent Acquisition and People Enablement at Ciena.
SeekOut Grow is built on a Talent Data Platform that puts employees in control of their career growth. Unlike other solutions, Grow leverages:
Comprehensive Talent Profiles: Skills and role information for employees are pre-populated from external and internal data sources so they don’t have to fill out tedious forms.
Dynamic HR Tech Stack Integration: Integrations with internal systems such as HRIS, internal GitHub, Jira and more, result in real-time and up-to-date information about employees skills and experience.
Interactive Career Paths: Powerful AI-matching between profiles and open jobs lets employees interactively explore future paths within the organization, discover roles that are a good fit for their skills, and grow within their company.
Visibility for Managers: Managers can see recommendations on career opportunities for their reports, helping them better guide career development.
Talent Insights for Leaders: Actionable insights for HR and business leaders with search and filter capabilities to transform workforce planning, diversity analyses, internal mobility, and talent redeployment.
SeekOut is the only holistic people-first platform with SeekOut Recruit for external talent acquisition and SeekOut Grow for internal employee development and engagement.
SeekOut is the leading Enterprise Talent Optimization Platform that companies use to quickly hire, grow, and retain great talent while focusing on diversity, technical expertise, and other hard-to-find skillsets. In 2022, SeekOut was named on the Forbes annual list of America’s Best Startup Employers and CEO Anoop Gupta was crowned GeekWire’s Startup CEO of the Year. Throughout 2021, SeekOut was ranked number two in the B2B category of The Information’s 50 Startups to Watch list, and was included on Madrona’s Intelligent Apps Top 40 list. Founded in 2017, SeekOut has raised $189 million in funding, is backed by Tiger Global Management, Madrona Venture Group, Mayfield, and Founders Circle Capital and is valued at $1.2 billion.
Modern Health | September 08, 2022
Modern Health, a leading workplace mental health platform supporting enterprises globally, today published a wide-ranging study of executives, HR decision makers, managers and employees to examine the state of employee mental health in the workplace. The research, commissioned by Modern Health and conducted by Forrester Consulting for the second year in a row, set out to uncover how employers are responding to employees' dramatically increasing needs for mental health support after several years of an unrelenting global pandemic, political and social unrest, economic uncertainty, and much more.
The survey of 1,700+ employees, including managers, non-manager employees, C-level executives, and HR leaders, found that employees and employers both recognize that mental health benefits are an integral part of a healthy, productive workplace culture, but have widely differing perceptions of if and how the current standard of benefits is meeting employee needs. While 84% of employers plan to increase or enhance employee mental health benefits in the next year, there is still a significant gap in how employees perceive their employer's commitment to mental health and wellness. Seventy-four percent of employees report wanting their employer to care about their mental health, but only half (53%) feel that they actually do.
"The past few years have left many of us feeling burnt out, exhausted, and stressed, so it's not surprising that the topic of mental health has been forced into the spotlight. We're seeing a bigger need for support as more people speak out about their mental health challenges but despite this progress, people around the world are still struggling to access care that meets their needs, We are at a critical inflection point where organizations need to shift from the mindset of providing mental health support as a crisis response to it being an integrated and strategic part of the employee experience. Done right, the end result means both the companies and the human beings who make them run are more connected and engaged."
-Alyson Watson, founder and CEO at Modern Health
Shift from Crisis to Culture: Closing the Gap
Employers are recognizing the stress that their workforces are currently under with three out of four employers (75%) recognizing that the current state of the U.S. economy is causing employee anxiety. However, only 45% have already taken steps to address this anxiety. As companies and their employees adapt and evolve toward the future of work, long-term success requires both an investment in mental health and a workforce equipped, encouraged, and willing to prioritize it. This happens when companies move from viewing mental health as a crisis response to a permanent, values-based commitment to employee well-being. The first step is closing the gap between employer and employee perception. According to our research, 85% of employers feel they actively listen to the needs of employees, but only 51% of employees agree. Similarly, only 46% of employees believe their company invests enough in the mental health of employees, while a significant 81% of employers believe they invest enough.
Additionally, while around two in three employees report feeling connected, supported, and seen at work, when employers were asked the same question, they significantly overstated how their employees feel by at least 20% on every metric. For example, only 59% of employees reported feeling seen by their company and colleagues for their unique contributions to work, while 85% of employers said their employees felt seen.
The Need to Clear a Path
In order to create a workforce that is creative, adaptive, and resilient, the report advises that business leaders need to create a path that allows employees to use their mental health benefits without fear of reprisal or negative stigma. For employee behavior to scale across the organization, that behavior needs to be messaged, modeled, enabled, and permitted repeatedly to employees. One troublesome finding is that only 51% of employees feel safe in their role if their mental health status were to be revealed.
Compared to the 2021 study, employees are even more desperate for a culture that embraces mental health acceptance and support. A year ago, employees were asking for more mental health support in the workplace. Today, their desire goes beyond simply implementing benefits—they want to feel empowered and encouraged to utilize these tools and want their leaders to acknowledge and reduce barriers to access. Last year, 64% of employees felt they had workday flexibility to care for mental health needs, while only 54% feel that way today. And more than two thirds (68%) of employees felt like their work culture was a safe place to discuss mental health and ask for support in 2021, but only 51% agree today. These trends are moving in the wrong direction. According to our findings, a full 77% of employers say they will provide mental health support to their employees, but they think it's up to the employee to use their benefits and managers shouldn't be expected to encourage them.
Leadership modeling is also a critical component to employees feeling comfortable using mental health benefits to their fullest. According to the survey, the vast majority of leaders (80%) feel like they are expressing their own vulnerability when it comes to mental health, but employees do not see, hear, or feel that vulnerability coming through, since only 30% of employees agree.
At the same time, 74% of employers think employees are uncomfortable hearing about their colleagues' mental health, but only 31% of employees said it actually makes them uncomfortable.
Now is Not the Time to Lose The High Performers
In an increasingly uncertain economic environment, companies can't afford to lose their high performing employees. Making up a third of the global workforce, high performers can be described as highly engaged, deeply committed and able to do their job consistently well. When examining the high performers in the study, it found that they are working more hours and are even more productive than last year, but are also burnt out. Despite a reported high enthusiasm for their jobs (76%), more than half (53%) of these high performers report feeling burned out in their roles. The good news is that employees reported again this year they would be more likely to stay at a company that provides high-quality resources for them to care for their mental health.
The Cost of Doing Nothing
While part of the case for mental health benefits is a positive return on the company bottom line, 72% of employers fear that focusing on mental health could have a reverse ROI with employees working fewer hours in order to care for their mental health and being less available. The research shares that the cost of supporting employees' mental health is a fraction of the cost that a company will bear over the long run if its workforce doesn't have the appropriate mental, physical, and emotional resources to excel at work. The benefits of a whole, complete, and "well" workforce reach far beyond incremental productivity improvements. In fact, the impacts can be felt across talent acquisition and retention, belonging, performance, engagement, profitability, and long-term growth.
In this study, Forrester conducted an online survey of 1,207 employees and managers ("employees") and 519 HR leaders and C-level executives ("employers") at organizations in the United States to evaluate the current state of mental health among employers and employees. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began in June 2022 and was completed in July 2022.
About Modern Health
Modern Health is the comprehensive mental health and wellness platform that combines the WHO well-being assessment, self-service wellness kits, a global network of certified coaches, and licensed therapists, all available in a single app. Modern Health empowers employers to lead the charge in acknowledging that mental health is just as important as physical health, destigmatizing the conversation, and increasing accessibility of mental health services for all. Founded in 2017, Modern Health incorporates evidence-based psychology principles and seamless technology to serve the needs of companies globally. Headquartered in San Francisco, Modern Health has raised more than $172 million from Founders Fund, Battery Ventures, Felicis Ventures, Kleiner Perkins, Afore Capital, MGV, Frederic Kerrest (co-founder of Okta), and 01 Advisors.