Human Resource Management and the cellular Retailer

whitePaper | December 16, 2019

More often than not, articles and reports about artificial intelligence center on how machines will replace people and take all our jobs. The reality is not so sinister, but technology will continue to change the skills that organizations require to be effective and successful. It’s critical to understand where things intersect to future-proof your organization. The world is more chaotic and complex than ever but learning technology has the potential to mitigate this complexity by augmenting our intelligence and equipping people with the skills they need to adapt and evolve.

whitePaper | April 15, 2022

Due to the “Great Remote Work Experiment” that began in March 2020 when workplaces around the world rapidly shut down, work is changing faster than it has in a generation. As many people now return to the workplace and begin to experiment with hybrid work, a range of different outcomes is possible. Thankfully, researchers at Microsoft and from around the world have been investigating evolving hybrid work practices and developing technologies that will address the biggest new challenges while taking advantage of the biggest new opportunities.

whitePaper | May 10, 2022

Much of business today revolves around the customer experience — improving it, optimizing it, personalizing it. This is understandable in a fast-paced, ever-changing environment where meeting and exceeding the expectations of customers can be a major competitive differentiator. In fact, at least two-thirds of companies now compete predominantly on customer experience.1 But what’s less understood is just how connected the customer experience is to the efficiency — or lack thereof — of employees.

whitePaper | July 15, 2022

As I write this note, we are in the throes of the COVID-19 pandemic. Everyone is focused on protecting our families, teams, and communities as we move through this crisis. In the coming months, we will emerge from this crisis state into a new normal. This coronavirus is becoming the accelerator for one of the greatest workplace transformations of our lifetime. How we shop, learn, communicate, and how and where we work will be changed forever.

whitePaper | May 21, 2020

Many organizations treat harassment and discrimination (H&D) as completely separate from their diversity, equity, and inclusion (DEI) efforts. They silo their efforts operationally and philosophically. The programs are funded by separate budgets, separate teams run separate trainings, and each training isn’t evaluated on how well it aligns with and supports the work of the other. Harassment and discrimination prevention is often viewed as a compliance or legal risk mitigation activity, while DEI is often seen as a recruiting differentiator, a driver of workplace culture, or a marketing and PR tactic.

whitePaper | February 6, 2020

As the focus on employee engagement has grown over the past several decades, an important point is often overlooked: Engagement is an outcome, the result of the entire employee experience. It is one metric, alongside many others, that helps us uncover opportunities for improving the total work experience. The employee experience is defined by everything from the physical work environment to the relationship between employees, management, and executives, and even includes factors not directly connected to the job—health, finances, family, and social life—all of which impact employees’ total well-being.