Human Resources in a Digitally Powered World

whitePaper | December 31, 2019

Human resources presents a wide variety of artificial intelligence use cases. Some fall into the most traditional view of AI in which technology takes over functions traditionally reserved for people. In other cases, however, AI’s role is not to replace humans, but to maximize their impact. The use of AI in human resources is already widespread, and for good reason - hiring directly impacts business goals, and using AI to forward those goals is an obvious win.

whitePaper | November 7, 2019

Businesses across the world often consider payroll to be a necessary interference that happens as part of being in business. This couldn’t be further from the truth; payroll efficiency, compliance and accuracy are key to employee engagement and productivity. As a result, the payroll function has a critical role to play in the success of your organisation.Today, however, payroll within many businesses is at a cross road. This is a direct result of constant change and uncertainty.

whitePaper | January 17, 2020

A well-designed global mobility programme should incentivise talent to be mobile while minimising unnecessary costs. Understanding the latest practice in benefits provision is key to ensuring your programme is competitive yet cost-effective. This free report uses information from ECA’s products and surveys to look in detail at the costs of core benefits provided in many mobility policies. It provides insight into best practice and how to assess the total cost to the business of the full assignment remuneration package.

whitePaper | July 6, 2020

In 1997, a groundbreaking McKinsey study exposed workforce vulnerabilities for human resource teams in their book, "The War for Talent," yet almost 20 years later as the human capital field is desperate for a revolution, most organizations are not prepared for battle. The dynamics of talent’s low supply and high demand are playing out across the globe, affecting every industry sector and continent. A recent study from PwC called "Redefining Business Success in a Changing World" found that 72% of CEOs are concerned about the availability of key skills and 48% are planning to increase headcount1.

whitePaper | September 16, 2022

Companies continue to struggle to hire or retain talent because leaders don’t understand the real reason people are resigning — and part of it centers on the need to improve belonging in the workplace. Research shows that belonging, as well as feeling included and valued are no longer preferences but rather fundamental employee needs in the workplace.

whitePaper | May 10, 2022

Much of business today revolves around the customer experience — improving it, optimizing it, personalizing it. This is understandable in a fast-paced, ever-changing environment where meeting and exceeding the expectations of customers can be a major competitive differentiator. In fact, at least two-thirds of companies now compete predominantly on customer experience.1 But what’s less understood is just how connected the customer experience is to the efficiency — or lack thereof — of employees.