10 Characteristics of Top Performing HR Service Organizations

whitePaper | May 22, 2023

The past 18 months have been a period of massive disruption for businesses across the world. As companies rushed to “go digital” to not only hire, manage, support, train, and engage their people but also get work done, we see the ability to reinvent the business model by HR transformation as critical to thrive in the new normal. In our experience of engaging with customers across industries and geographies, HR transformation is perhaps the biggest investment made by enterprises in support of their strategy. At the same time, it is extremely complex to manage. We feel that customers could leverage and learn from the experiences of other organizations that have embarked on a transformation journey.

whitePaper | August 27, 2022

Organisations are at an important turning point when it comes to employee experience. When the pandemic invoked a sudden shift to remote working or drastic changes to employment structures in 2020, it also laid bare which employers treated their teams well. Whether it was how well managers communicated changes to working patterns, transparency around furlough, or flexibility for employees to juggle home-schooling with deadlines, workers soon discovered whether their employers’ claims to value their workforce stood up to scrutiny.

whitePaper | February 27, 2023

The fast-paced and continuous transformation of the work landscape, driven by frequent technological advances, heightened demographic shifts and increased market competitiveness, a structural change in operating model for companies, and, more recently, a fall-out from a worldwide pandemic, are impacting how companies look for talent.

whitePaper | June 30, 2022

The new world of work is a hybrid environment, and the confluence of people and technology is the way forward. From 2020 to 2021, the world witnessed a paradigm shift that would change the state of HR. Economic uncertainty and the “Great Resignation” played a crucial role in convincing HR teams to shift from traditional setups to more flexible working arrangements. Companies that digitized their HR processes early on had a clear advantage in their transition to hybrid work. Meanwhile, other companies have begun using HR technology more in the hybrid era but to varying degrees of success. The next step now is for HR leaders to leverage HR technology to address new challenges such as employee engagement and retention.

whitePaper | March 21, 2023

Skills technology (tech) is a foundational capability in the talent (or HR) ecosystem. Beyond the technological capabilities, skills tech represents a shift in mindset, and a different approach to the relationship between skills/competencies and roles/career paths. An understanding of skills tech, and the innovative approach these solutions take, is paramount to furthering the movement toward “total talent intelligence,” and future organizational design.

whitePaper | September 10, 2022

We are currently at an interesting point in history, one where five generations of employees are working side by side. With people living and working longer, companies are being challenged to manage the different needs and expectations of this complex and diverse employee mix. A workforce made up of everyone from recent college graduates to experienced employees working past the typical retirement age presents a unique challenge for managers who understand how work styles and perspectives can vary by generation. Savvy organizations will look for human capital management solutions that allow them to manage the strengths, weaknesses, needs, and personalities of all employees, no matter which generation they are a part of, to elicit the best performance and results.