Designing and Measuring Human Capital Key Performance Indicators: The Balanced Scorecard Approach

whitePaper | April 17, 2022

They say first impressions make a big difference and this applies to the onboarding process as well! Your employee onboarding process is your chance to make a great first impression on your new hires. This guide will help you understand every aspect of the employee onboarding process, including:

whitePaper | May 10, 2022

Much of business today revolves around the customer experience — improving it, optimizing it, personalizing it. This is understandable in a fast-paced, ever-changing environment where meeting and exceeding the expectations of customers can be a major competitive differentiator. In fact, at least two-thirds of companies now compete predominantly on customer experience.1 But what’s less understood is just how connected the customer experience is to the efficiency — or lack thereof — of employees.

whitePaper | June 15, 2022

Today, most leaders recognize that diversity, equity, and inclusion (known interchangeably as D&I, DEI, and more recently DEIB-the B standing for Belonging) is a mission-critical business function. Yet, some companies still view D&I as a single component of employee care programs, rather than a core function that must permeate every aspect of an organization and shape its goals and activities from the most strategic down to the most tactical.

whitePaper | May 26, 2023

A lot of HR teams are using AI these days... but some departments are concerned about the complexity of this technology, and the potential introduction of bias to their talent management processes. How can you be sure AI delivers real value, and solves recruitment and retention challenges more effectively and efficiently than another approach? If you are at the start of your AI journey, or reviewing the solutions you have in place, here are the questions we would suggest you ask to ensure you are getting the most from any AI applications.

whitePaper | November 30, 2022

Internal mobility, career development and succession management are important to both employee and organizational goals. Each of these issues, while separate, strongly influence the others. When done well, they can have tremendous benefits, such as improved employee retention, increased engagement and the ability to bridge skills gaps. However, when even one of the elements are not done correctly it can lead to major challenges in the organization. For example, if a manager is resistant to internal movement, their employees may become less engaged resulting in them eventually quitting.

whitePaper | July 13, 2022

Employee engagement, job satisfaction and well-being is more important than ever. Yet nearly 70% of HR leaders still struggle with their employee experience efforts. Driven by the pandemic, workforce trends such as The Great Resignation put tremendous pressure on organisations to retain workers. The upside of this trend is that employees are demanding better working conditions and engagement from their management teams. Employers are starting to listen and take action. That action may come in the form of finding new ways to engage employees, such as providing the coaching, feedback and growth opportunities they need to be successful. A higher level of attention to employees’ needs is particularly important in a remote or hybrid work environment.