The State of Workforce Management

whitePaper | December 10, 2022

An HR technology stack is a must-have for any modern People team. Selecting the right combination of relevant technologies helps HR professionals to manage, execute, analyze, and optimize all of their People practices — and we mean all.

whitePaper | May 26, 2023

A lot of HR teams are using AI these days... but some departments are concerned about the complexity of this technology, and the potential introduction of bias to their talent management processes. How can you be sure AI delivers real value, and solves recruitment and retention challenges more effectively and efficiently than another approach? If you are at the start of your AI journey, or reviewing the solutions you have in place, here are the questions we would suggest you ask to ensure you are getting the most from any AI applications.

whitePaper | January 16, 2023

For the first time ever, the talent acquisition and outsourcing market are facing a scenario that doesn’t reflect broader economic trends. History has shown that a sudden contraction of the recruitment market is a precursor to economic uncertainty, recession or a financial crash. In the final quarter of 2022, the UK economy – and indeed many global markets – were facing high inflation rates and economic instability.

whitePaper | March 6, 2023

A few years ago, workforce management and employee experience initiatives used to be nice-to-haves, but now they are at the forefront of people planning and management. To remain competitive and attract top talent in today’s business climate, companies cannot ignore the added value that digital transformation brings, nor ignore the constantly changing needs of employees. Workforce management solutions (WFM) align business processes and procedures for human capital management.

whitePaper | November 7, 2019

Why companies need to focus on employee experience to drive success. The link between employee experience and business performance is clear but HR teams believe they need to radically change how they listen to their people to drive transformation. That’s the key finding of the Questback State of Employee Experience 2019 Study. We recently spoke to 150 HR professionals to better understand their views on employee engagement and experience.

whitePaper | May 10, 2022

Much of business today revolves around the customer experience — improving it, optimizing it, personalizing it. This is understandable in a fast-paced, ever-changing environment where meeting and exceeding the expectations of customers can be a major competitive differentiator. In fact, at least two-thirds of companies now compete predominantly on customer experience.1 But what’s less understood is just how connected the customer experience is to the efficiency — or lack thereof — of employees.