Workforce Management
Article | February 1, 2024
Examining their role in business operations, understand why workforce management tools matter in 2024. Navigate the sea of cloud-based solutions and learn which top WFM tool best suits your needs.
1 Selecting Workforce Management Tool: What Factors to Consider?
2 Top Workforce Management Software and Tools in 2024
2.1 Hireology
2.2 Movista
2.3 Assembled
2.4 APS
2.5 Deputy
2.6 WebHR
2.7 Homebasev
2.8 Beekeeper
2.9 EPAY HCM
2.10 Planday
2.11 Employee Navigator
2.12 Eddy
2.13 Breathe
2.14 Proliant
2.15 Cezanne HR
3 Final Note: Future Trends in Workforce Management
1. Selecting Workforce Management Tool: What Factors to Consider?
The adoption of workforce management tools has steadily increased in recent years, becoming a critical component of business operations. Businesses across various sizes are increasingly recognizing the strategic advantage of these tools, such as enhanced control over operations, streamlined communication, efficient task scheduling, and improved insights into employee performance. Nonetheless, choosing the right workforce management solution is not straightforward. The surge in technological innovation has given rise to various cloud-based options, presenting businesses with a wide array of choices in the market.
When selecting a workforce management tool, there are many considerations to notice; it's important to thoroughly evaluate your specific needs. One such key factor to consider is the size of your company. While small businesses may find that basic tools for tracking time and attendance suffice, larger organizations typically require more sophisticated solutions equipped with advanced analytics and reporting features.
Secondly, decision-makers must take into account their work model. Businesses operating with an on-site model generally have more straightforward requirements than those adopting a hybrid or remote work model. Different work models pose their own unique challenges, like real-time location monitoring, which is a must-have feature for tracking fieldwork.
In addition, businesses should also carefully evaluate the compatibility of workforce management solutions with their current digital infrastructure. Aside from their benefits, it's important to recognize that workforce management tools may not cover all aspects of employee management within an organization. Therefore, seamless integration with existing systems, for instance, HR management software, is essential to facilitate efficient data processing and analysis.
2. Top Workforce Management Software and Tools in 2024
2.1 Hireology
Hireology is the Applicant Tracking System (ATS) tailored for enterprises leading the industry in recruitment automation and backed by unparalleled customer support. Hireology's employee referral program enhances customer return on investment through comprehensive automation, talent relationship management, and beyond. It provides a comprehensive benefit package designed to enhance work-life balance and job satisfaction. The company has also secured the 8th position out of the top 50 HR products in G2’s Best of Software 2023 Awards and achieved the top rank in user satisfaction by G2 in Fall 2023.
2.2 Movista
Movista presents an enterprise-grade retail execution Software as a Service (SaaS) solution designed to significantly enhance the orchestration of in-store work and improve on-shelf availability, revolutionizing the way retail teams collaborate within the dynamic store environment. By facilitating seamless integration with existing business systems, Movista empowers store teams with tools for improved stock management, efficient communication, and real-time performance analytics, ultimately aiming to reduce labor costs, optimize shelf performance, and ensure products are available precisely when and where needed.
2.3 Assembled
Assembled is a modern workforce management software designed to scale customer support operations efficiently. The tool is a leading all-in-one workforce management platform for customer experience (CX) teams and BPOs. It helps these teams make informed staffing decisions, improve schedule adherence, and offer better visibility into data to help improve performance. The platform is noted for decreasing manual reporting time by 80%, doubling SLA performance, and boosting agent productivity by 25%.
2.4 APS
APS, also known as Automatic Payroll Systems, is a comprehensive workforce management solution that integrates various HR functions into a single platform. The tool provides robust solutions for core HR, payroll, benefits administration, attendance, recruiting, employee onboarding, and more. It enables efficient processing of employee pay, automates employee lifecycle processes, and eliminates inefficiencies associated with managing data across multiple systems. This integration allows HR departments to focus on more strategic tasks.
2.5 Deputy
Deputy is a multifaceted workforce management software designed to streamline various aspects of team management. The tool simplifies creating and managing employee schedules with drag-and-drop functionality, allowing for easy assignment of shifts. Additionally, the platform features a time tracking feature where employees can clock in and out using mobile devices, with options for facial recognition and geolocation verification to ensure accuracy. Trusted by renowned organizations such as Amazon, Nike, Uber, and HubSpot, Deputy caters to a broad spectrum of corporate needs, offering flexible pricing plans for businesses of all sizes.
2.6 WebHR
WebHR is a comprehensive cloud-based human resource management solution designed to assist organizations in managing the complete employment lifecycle of their employees, from hiring to retirement. The tool operates on the Software as a Service (SaaS) and Cloud Computing model. It integrates various HR and IT functionalities into a unified platform, offering a range of features such as recruitment, onboarding, payroll, time and attendance management, leaves and PTO, performance management, and more. WebHR's user-centric pricing structure starts at $2 per employee per month for an annual subscription. Alternatively, it offers a monthly billing option at $3 per employee.
2.7 Homebase
Homebase is a versatile cloud-based time tracking and scheduling solution that caters to the needs of various businesses, particularly small businesses in various industries. It simplifies HR processes by providing tools for employee scheduling, timesheets, and payroll management. Users of Homebase appreciate its ease of use, intuitive user interface, and responsive customer service. It provides automatic scheduling, labor forecasts, GPS tracking, and automatic reminders to staff.
Homebase offers several plans to cater to different business needs
The Basic Plan is free for a single location and up to 20 users, and it includes basic features like time tracking, scheduling, employee management, and POS integration.
For businesses with more than one location, there are three paid plans: Essentials ($24.95/location/month), Plus ($59.95), and All-in-One ($99.95).
2.8 Beekeeper
Beekeeper is a digital platform designed primarily for frontline workers, providing a comprehensive suite of tools to enhance organizational productivity and communication. The platform is mobile-first, catering specifically to deskless employees, which sets it apart from traditional office-centric communication tools.
The software facilitates effective communication with features like inline translations, surveys, and polls to ensure that employees receive information in their preferred language and can collaborate efficiently.
Beekeeper offers digital solutions for onboarding new hires, providing training, and managing shift changes.
The platform includes functionalities for creating and managing digital checklists and automating workflows.
2.9 EPAY HCM
EPAY HCM is an advanced human capital management and workforce management software that helps companies manage their hourly workforces and become more efficient. The platform encompasses a wide range of functionalities crucial for effective HR management. Key features of EPAY HCM include applicant tracking, onboarding, benefits administration, workforce management, time tracking, and payroll processing. The system is designed to easily conform to any labor environment, facilitating workforce control and compliance with labor laws while reducing labor costs.
2.10 Planday
Planday is a versatile cloud-based employee scheduling platform suitable for businesses of various sizes and industries. Its key functionalities include managing employee hours, vacation requests, shift swaps, payroll, and communication. A standout feature is its ability to optimize schedules, helping businesses avoid overstaffing and reduce payroll costs. The platform also offers a location-specific clock-in function, allowing employees to clock in from any device, which gives managers an accurate overview of expected payroll and revenue forecasts. The pricing for Planday starts at €2.49 per user per month for the starter plan, with more advanced features available in higher-tier plans.
2.11 Employee Navigator
Employee Navigator is a cloud-based benefits administration and HR management solution. It assists HR departments in offering comprehensive benefits packages and simplifies benefit administration operations. Key features include employee onboarding, PTO tracking, ACA reporting, payroll integration, and a self-service login. The software allows HR teams to manage and track benefits through an online dashboard, monitor enrollment status, manage benefit contributions, review documents, and enroll in benefit packages. Pricing for Employee Navigator starts at $630 per month for the enhanced plan.
2.12 Eddy
Eddy is an all-in-one HR Suite designed primarily for small businesses. It streamlines various HR processes such as hiring, onboarding, payroll, time tracking, and people management. The software aims to move businesses away from paper and spreadsheets, offering a web-based HR solution. Eddy is particularly noted for its ease of use in managing digital employee documents, automating the hiring process, and integrating with job search sites. Its pricing starts at $6 per employee per month, with three plans available, each tier offering additional features.
2.13 Breathe
Breathe is a multi-award-winning HR software primarily aimed at SMEs. The platform offers a range of functionalities, including employee data management, leave and sickness tracking, HR document management, training, performance, expenses, recruitment, rota scheduling, and more. Breathe's cloud-based, GDPR-compliant, and ISO27001-accredited platform ensures high data security levels. It supports up to 200 employees and is recognized for its ease of use and value for money. The pricing for Breathe varies based on the size of the business, starting at £18 per month for up to 10 employees.
2.14 Proliant
Proliant is a comprehensive HR and payroll software solution designed to cater to various business needs. It offers a range of features, including applicant tracking and recruiting, employee onboarding, performance management, payroll and tax services, and an employee self-service portal. Proliant is highly regarded for its comprehensive range of HR features and responsive customer service, making it particularly suitable for businesses looking for a robust solution that covers a wide spectrum of HR and payroll functionalities. It's important to note that while the software does not offer a free version or trial, its pricing is considered competitive for the features it offers.
2.15 Cezanne HR
Cezanne HR is a leading software designed for mid-sized companies, catering to 100-3,000 employees. This modern, feature-rich HR system is known for its quick implementation and adaptability, offering a fast return on investment. It provides integrated modules for core HR tasks, onboarding, performance management, absence management, recruitment, time tracking, pulse surveys, and career and succession planning. Its user-friendly interface, customizability, and excellent customer support make it an excellent choice for businesses. Cezanne HR not only complies with GDPR regulations but is also ISO27001 certified. The system is trusted in over 120 countries worldwide.
3. Final Note: Future Trends in Workforce Management
As 2024 approaches, the landscape of workforce management is evolving, marked by several transformative trends. Foremost among these is the integration of automation technologies and AI in workforce management that is reshaping human resources by automating significant portions of work and enhancing employee experiences. Concurrently, the adoption of employee self-service tools is on the rise, offering employees greater control over their schedules, benefits, and other aspects of their work life, thus fostering greater engagement and efficiency.
Reflecting a growing emphasis on work-life balance, hybrid and remote work models are becoming more commonplace, driven by their ability to offer flexibility and a better balance between professional and personal life. This shift is part of a broader trend toward digital transformation in the workplace, where technological advancements are streamlining operations and necessitating ongoing employee training to keep pace with new tools and systems.
Diversity, Equity, and Inclusion (DEI) are also gaining importance as critical components of successful workforce management, with strategies being implemented to create more inclusive and equitable workplaces. All of these suggest that parallel to them, the nature of leadership and management must also evolve, with a greater focus on building an employee-centric culture and promoting fair and transparent practices. Collectively, these trends indicate a future of workforce management that is technology-driven, adaptable, and increasingly focused on enhancing the employee experience.
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