Business Wire | September 27, 2023
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced comprehensive new automation solutions in the Now Platform Vancouver release. The new solutions enhance security and governance, simplify critical processes in healthcare and finance, and accelerate talent transformation through AI.
As businesses across all industries face increased pressure to adapt to technological disruption and show immediate value from digital investments, they are turning to trusted partners to help them drive growth, reduce cost, and mitigate risk. The Vancouver release integrates the latest in automation technology—including powerful, new generative AI solutions—into the Now Platform to help organizations maximize productivity, improve agility, and drive cost efficiency, with high levels of digital trust and transparency.
ServiceNow’s advantage is empowering enterprises to innovate for growth, on a single strategic platform that delivers fast results and great experiences, said CJ Desai, president and chief operating officer at ServiceNow. As we integrate generative AI across our workflows, we’re simultaneously expanding our platform capabilities with the Vancouver release to give our customers exactly what they need in this moment—new solutions that help protect their business, lower operating costs, and scale automation for end-to-end digital transformation.
Managing operational and security risk without sacrificing agility
Cyberattacks are becoming more frequent and sophisticated, with a 38% increase in 20221. In this heightened threat landscape, boards of directors and regulators alike are pushing CEOs to evolve security plans. IT leaders can no longer rely on point solutions to mitigate the barrage of threats they face. ServiceNow’s Vancouver release empowers customers to innovate faster and operate with more agility while managing increasing security risk.
ServiceNow has continued to expand its robust security portfolio to help customers adapt to modern threats. The Now Platform enables organizations to streamline incident identification and management with intelligent automation, offers an enterprise-wide view into critical risks including vulnerabilities, issues and outages, and helps protect confidential data with native platform encryption, all on a single platform. The Now Platform Vancouver release represents the next step in ServiceNow’s platform-driven security approach for more resilient, secure digital business models.
ServiceNow Zero Trust Access is the latest feature in ServiceNow Vault, helping customers build a zero-trust framework for the Now Platform with granular authentication policies. By safeguarding the type of access available to a user in a session based on various risk parameters like location, network, user risk, and devices, organizations can expand their network of authorized ServiceNow users, while also protecting customer and proprietary data.
To counter growing security risks beyond the IT department, ServiceNow has expanded Third-Party Risk Management to serve employees in more departments and industries, improving visualization and management of security threats from outside organizations.
Third-Party Risk Management gives organizations a single source of truth to easily visualize risk from third-party applications, at scale, for a more holistic, streamlined approach to risk management. New innovations include automated inherent risk questionnaires and out-of-the box due-diligence workflows to drive greater response time and IT team productivity, as well as enhanced executive reporting for improved board-level visibility and organizational agility.
Open-source software has become commonplace for application development, but it also can introduce security risks. ServiceNow has introduced Software Bill of Materials (SBOM) management to easily process and ingest software components inventory, gain comprehensive insights into its presence within business applications, assess security risk, and drive response workflows. By extending centralized visibility for third-party and home-grown applications, SBOM gives customers the ability to more easily manage cyber risk that can accompany open-source software.
Simplifying mission-critical processes and unlocking value with intelligent automation
Companies could automate 30% of worked hours across all industries2, the majority of which include repetitive processes that are necessary for day-to-day operations but aren’t necessarily value-driving. ServiceNow’s Vancouver release allows organizations to do just that, automating manual processes so that employees can focus on more complex work, and driving ROI from digital investments with significant efficiency gains.
For example, managing the maintenance, security, and compliance needed for clinical devices diverts clinician energy from patient care to paperwork.
ServiceNow’s new Clinical Device Management (CDM) solution simplifies how healthcare providers install, service, manage, and maximize the life of devices, such as MRI and X-ray machines. CDM automates the upkeep and management of these devices, guides staff on ordering parts, and identifies the best technicians for device maintenance, leading to improved patient safety and care. In addition, healthcare providers can save on maintenance expenses related to critical, costly devices.
Accounts Payable Operations (APO), an enhancement to Source to Pay Operations, is now generally available as part of the Vancouver release. APO, part of ServiceNow’s Finance and Supply Chain Workflows, automates the accounts payable process, allowing teams to digitize the invoice receipt, reconciliation and payment process, which can positively impact cash flow as well as supplier relationships. With APO, customers can reduce their typical manual processes costs (~$16 per invoice) by up to 80% with automation from ServiceNow.3
Accelerating talent transformation with AI
The growing skills shortage and employee demand for continuous learning is pressuring businesses and HR leaders to rethink the way they train and develop talent. Seventy-seven percent of employers report difficulty in filling roles—the biggest skills gap in 17 years.4
To help leaders better meet the needs of their workforce while optimizing for the future of work, Employee Growth and Development (EGD) is generally available today. EGD uses AI to collect, validate, and continuously update employee skills data, giving leaders greater visibility and insight into workforce capabilities so they can make smarter talent decisions that fuel business growth.
New in ServiceNow’s Vancouver release, managers can create customized and trackable growth plans for employees that align skills development to career ambitions. Employees can define career aspirations, explore career options, and self-drive career progression through guided actions. AI-powered recommendations and proactive prompts foster more informed career conversations between managers and employees and empower employees to take ownership of their career development all from a single career hub.
Both CEOs and CHROs know that skills are a core driver of every company's transformation. To enable this work at scale, technology has to keep pace. ServiceNow is leading the way with our Employee Growth and Development solution, harnessing AI to empower people to grow with more accessible, inclusive, and impactful opportunities, while providing leaders the transparency to see progress across the enterprise, said Jacqui Canney, Chief People Officer at ServiceNow. This solution bridges the gap between employees' existing skillsets and the necessary actions for development, and propels organizational growth while unlocking everyone's full potential. It's not just a tool, it's how we will help reshape the future of workforce development, placing people at the heart of everything we do.
As a part of the Vancouver release, ServiceNow also launched Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. With this update, customers can accelerate productivity, improve experiences, and increase agility across every business function through the power of generative AI.
What customers and partners are saying about the Now Platform Vancouver release
“Collaborating with ServiceNow has allowed us to implement effective solutions to improve EY finance and procurement teams’ work experience,” said Hank Prybylski, EY global vice chair – transformation. “Building on this valuable alliance, new solutions in ServiceNow’s Finance and Supply Chain Workflows, such as Accounts Payable Operations (APO), will help EY teams operate more efficiently by connecting a wide range of data, systems, and people, so they can drive more business value.”
"Pairing IBM's Skills expertise with ServiceNow Employee Growth and Development, we will revolutionize talent management," said Deniz Demirel, talent transformation strategic partnerships leader at IBM Consulting. "By consolidating the digital experience platform with learning, development, and skills intelligence, our customers can gain data-driven insights to proactively identify and develop critical skills, effectively closing talent gaps and simplifying the overall employee experience."
Optimum Healthcare IT
"At Optimum Healthcare IT, we recognize that healthcare organizations want a platform that provides a single view across the enterprise regardless of the type of asset. With ServiceNow’s Clinical Device Management, they can now take a holistic approach to managing their clinical devices on a single platform, optimizing the value of their investments,” said Brian Symonds, president of Optimum Healthcare IT. “This exciting new product, combined with our world-class staffing and consulting services, allows us to maximize value for customers through streamlined processes, compliance management, and risk assessment. This comprehensive approach resonates with many enterprise leaders as they desire heightened visibility and reporting, and it enables us to provide a whole new level of value for our customers."
The Now Platform Vancouver release is generally available today.
A slate of new generative AI innovations, partnerships, and enhancements were also announced today and will be available on Sept. 29; more details can be found here.
Learn more about the Vancouver release from Jon Sigler, Senior Vice President of Platform.
Watch a demo on Now Assist for every workflow.
Workhuman | September 25, 2023
Workhuman, a renowned company at the forefront of transforming how employees engage, connect, and show appreciation in the workplace, has taken a significant step in enhancing its market-leading Social Recognition platform by introducing the all-new Workhuman app for Microsoft Teams. This innovative application is now readily available for download in the Microsoft Teams app store, providing employees within organizations complete access to the features offered by Workhuman's robust recognition platform, all within the Microsoft Teams environment where employees conduct their daily work, meetings, collaborations, and communication. Leveraging the cutting-edge capabilities of the Microsoft Teams platform, this new application empowers Workhuman to offer its clients an effective means to elevate awareness and real-time participation in their employee recognition initiatives.
Building upon the initial Teams integration by Workhuman, which already supports users launching the recognition nomination process within Teams chats and Teams channels, the new app brings forth a host of features:
A native welcome page that facilitates immediate recognition and showcases an 'always on' awards feed, along with a highlight reel of years-of-service awards and celebrations, all without necessitating employee logins to a company intranet.
Award notifications within the Teams Activity tab, along with the ability to extend kudos and congratulations to colleagues across the organization who are receiving recognition or commemorating significant life and work milestones, thereby fostering a more unified company culture.
The capacity to deliver 'in-the-moment' recognition within Teams chats, channels, or even during meetings (through a Microsoft Teams meeting extension), accessible across mobile, desktop, and web versions of Teams.
Employee visibility into their own recognition points balance, serving as a reminder of the recognition they have received from their peers, coupled with one-click access to the Workhuman Store for perusing and redeeming points for merchandise, gift cards, charitable donations, or experiences.
Teams administrators are granted centralized permission and deployment controls for the application within the organization's Microsoft Teams environment, offering granular settings and robust security options.
Research conducted jointly by Workhuman and Gallup has delved into the profound impact of recognition on business outcomes. A key finding reveals that only one in four employees in Gallup's global database strongly agree that they have received recognition or praise for their outstanding work in the past week. However, the study also underscores the potential benefits of doubling this figure, leading to a remarkable 9% boost in productivity and $91,989,474 in increased employee productivity. Furthermore, additional research demonstrates that when employees are acknowledged for life events and work-related milestones, they are three times more likely to strongly agree that they feel connected to the organizational culture.
The Workhuman app for Microsoft Teams harnesses the full potential of an enterprise's human resources and employee experience strategy, delivering it to an engaged audience to stimulate enhanced employee engagement, connection, retention, and productivity on a large scale. The introduction of the Workhuman app for Microsoft Teams represents the next stride in Workhuman's journey to bring the power of its entire platform to the digital employee experience provided by Microsoft 365, encompassing Microsoft Teams, Outlook, Viva, SharePoint, and more.
Workhuman is a leading firm addressing the most pressing human capital challenges faced by companies today, including high turnover, employee engagement, hybrid work environments, and diversity, equity, and inclusion (DEI) through the Workhuman Cloud, a secure SaaS platform that offers the industry's premier Social Recognition solution. The company offers unparalleled technology solutions, analytics, expertise, and services to organizations of all sizes, fostering workplace cultures rooted in employee recognition and crowd-sourced feedback. As the global leader in technology solutions, Workhuman is revolutionizing how employees celebrate, connect with, and appreciate one another in the workplace.
Oracle | September 22, 2023
Oracle introduces new employee recognition and rewards capabilities within Oracle ME, enhancing the employee experience in Oracle Fusion Cloud Human Capital Management.
Oracle Celebrate, a unique recognition and rewards offering, aims to improve performance, engagement, and retention by personalizing the employee experience.
Features of Oracle Celebrate include peer-to-peer recognition, AI assistance, nomination and event-based awards, redeemable points, recognition insights, real-time data, and a recognition-based social feed.
Oracle has unveiled its latest enhancement to the Oracle ME employee experience platform, embedded within Oracle Fusion Cloud Human Capital Management (HCM). This development, Oracle Celebrate, stands out as a groundbreaking recognition and rewards solution designed to elevate performance, engagement, and staff retention by delivering a more customized and meaningful experience for employees.
Yvette Cameron, Senior Vice President of Product Strategy at Oracle Cloud HCM, emphasized the significance of acknowledging employees and said,
Employees are the foundation of any successful organization, and leaders need to ensure that their people feel celebrated and valued or risk losing both talent and productivity.
[Source - Cision PR Newswire]
Cameron stated that with Oracle Celebrate, organizations could now utilize a comprehensive and unified employee experience platform. She explained that this platform aligned recognition with company values to nurture a culture of appreciation and acknowledgment. Furthermore, she emphasized that it encouraged more impactful peer-to-peer interactions. Cameron highlighted that these newly introduced capabilities simplified employee recognition, made it meaningful and inclusive, and empowered HR and business leaders to give precedence to employee appreciation. She added that it also served to enhance engagement and motivation within the workforce.
Key features of Oracle Celebrate include:
Peer-to-peer recognition: This feature enables employees and leaders to acknowledge their colleagues across the organization in real time, with personalized recognition linked to business values. It seamlessly incorporates peer recognition into an employee's daily routine and work processes.
Generative AI assistant: Employees can enhance peer-to-peer recognition by receiving suggested improvements for their submissions, facilitating the creation of more impactful recognition notes for peers.
Recognition insights dashboard: Managers can access detailed insights about the recognition patterns within their teams, highlight individuals who may require additional support, and identify top contributors.
Nomination and event-based awards: This feature permits employees to recognize their peers for significant events such as promotions and work anniversaries, as well as nominations made by managers and peers, such as the ‘Employee of the Month’. These recognitions are initiated by updates to employee profiles in Oracle Cloud HCM.
Real-time recognition and engagement data: Organizations can continually update and monitor recognition programs with precise data, enabling administrators to measure their effectiveness and correlate recognition efforts with business outcomes.
Redeemable points: Employees can accumulate points when recognized by team members, which can later be exchanged for rewards integrated into the system by the organization.
Recognition-based social feed: Employers can create a real-time stream of organization-wide and team-wide awards and accolades, promoting camaraderie and increasing visibility for daily accomplishments.
Zachary Chertok, the research manager for employee experience at IDC, mentioned that the applications and value of recognition are expanding and evolving as organizations rethink how they connect into and uplevel employee success. He also noted that building an ecosystem for recognition assists in sourcing the roots of achievement, moving the needle on best practices as success occurs, stimulating cultural acceptance around process innovation, and fostering belonging through community acknowledgement and appreciation.
Ushaan Abeywickrema, the director of human resources at MAS Capital, noted that many organizations find it challenging to establish a straightforward system for ensuring that employees receive the praise and recognition they deserve. He pointed out that this represents a significant gap in the HR software market, especially considering the well-known importance of fostering a strong sense of value and accomplishment to enhance employee engagement and workforce efficiency.
Abeywickrema also conveyed excitement about Oracle Celebrate and its potential to introduce innovative capabilities that could revolutionize how they personalize the employee journey. He expressed hope that Oracle Celebrate would make it easier to acknowledge the dedication and hard work of their team members, all while reinforcing their commitment to their organizational culture and productivity. He believed that by recognizing their contributions, their employees would feel more seen, supported, and empowered to perform at their best and deliver their finest work.
Oracle Cloud HCM, a cloud-native solution, offers a comprehensive platform connecting all HR processes from hiring to retirement. It provides HR teams with a unified source of truth and leverages built-in AI to analyze workforce data, offering recommendations to enhance business operations.