A Real World Experience of HP Service Anywhere Migration

JARED FLANDERS, AFCU SYSTEMS ADMIN., KATE JAYNES, | April 26, 2016

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"Join America First Credit Union (AFCU) and HP Gold Partner Greenlight Group to discuss AFCU’s journey to Service Anywhere, Hewlett Packard’s newest ITSM SaaS offering. As part of their migration from their current Help Desk solution, AFCU has implemented Request, Incident, and other internal processes into Service Anywhere – with more processes planned for deployment. AFCU will review and discuss the migration path they chose. Integrations to the HP UCMDB, HP Operations Orchestration for task automation, Live Support for centralized ticketing, Active Directory (AD) via LDAP, and others will be discussed as part of this presentation. Finally, AFCU will highlight aspects of HP Service Anywhere making their overall Help Desk functionality easier and more valuable to their company. "

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With over 22 years of experience in the industry of global mobility, Mestre Relocation has become a leader among the Destination Service Providers in Mexico. Through our flexible solutions, localized expertise and 100% bilingual team, we support transnational corporations to ensure their mobility operations run smoothly in Mexico and LATAM. Our priority is to provide a smooth and seamless transition of all expatriates to their destination through an integrated approach.

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