A Real World Experience of HP Service Anywhere Migration

JARED FLANDERS, AFCU SYSTEMS ADMIN., KATE JAYNES, |

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"Join America First Credit Union (AFCU) and HP Gold Partner Greenlight Group to discuss AFCU’s journey to Service Anywhere, Hewlett Packard’s newest ITSM SaaS offering. As part of their migration from their current Help Desk solution, AFCU has implemented Request, Incident, and other internal processes into Service Anywhere – with more processes planned for deployment. AFCU will review and discuss the migration path they chose. Integrations to the HP UCMDB, HP Operations Orchestration for task automation, Live Support for centralized ticketing, Active Directory (AD) via LDAP, and others will be discussed as part of this presentation. Finally, AFCU will highlight aspects of HP Service Anywhere making their overall Help Desk functionality easier and more valuable to their company. "

Spotlight

Human Capital™

Human Capital™ has been acquired by haute culture™ which is part of the haute Culture Resources Group. This became official January 1, 2015. The team at Human Capital™ recruits the best people for successful companies that change the world. We work with companies that range from early stage ventures to the Fortune 50 hire and retain best-of-class leadership and elite employees.

OTHER ARTICLES

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Spotlight

Human Capital™

Human Capital™ has been acquired by haute culture™ which is part of the haute Culture Resources Group. This became official January 1, 2015. The team at Human Capital™ recruits the best people for successful companies that change the world. We work with companies that range from early stage ventures to the Fortune 50 hire and retain best-of-class leadership and elite employees.

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