Delivering Value in Enterprise Solutions

Delivering | February 19, 2020

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In its January 2019 HR Impact and 2019 Workforce Management studies, m.Research found that leaders of organizations of all sizes and across multiple industries indicated they were focusing their efforts on delivering great leaders and a strong workforce, while simultaneously managing costs. They also indicated the need for the r

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Virginia Employment Commission

To promote economic growth and stability by delivering and coordinating workforce services to include: • Policy development • Job Placement • Temporary income support • Workforce information • Transition and training services

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EMPLOYEE ENGAGEMENT

How to Design an Exceptional Employee Experience Framework

Article | November 24, 2021

Employees are the backbone of any organization, small or big. The degree of employee engagement is a known factor in influencing critical business metrics. Companies that rank in the top quartile for top-notch employee experience have double the customer satisfaction and innovation-readiness than those at the bottom. They also experience 25% more profit. This is the reason why future-focused organizations take employee experience seriously; however there is more. People-oriented organizations know that a meaningful employee experience is the key to sustainable success in fast-evolving business landscapes. Employee Experience Management - the Missing Piece in the Puzzle of HR Management. Employee experience can be designed as an organization’s framework aimedto improve employee experience at work and impact the well-being of both employee and the employer. In a 2019 Deloitte survey, over 84% of HR respondents said employee experience is a priority for them. However, not many human resources’ officers are ready to address its importance. With multiple studies showing the growing impact of employee experience on all other aspects of business, it just might be a missing piece in the puzzle of human resources management. Organizations with an eye on the future might want to look inwards to unlock the true potential of their business. So, how do you draft an employee experience strategy if you don’t have one? Defining the Impact of Employee Experience Every organization has its own work culture; they care for their employees’ expectations and well-being. This is why defining your organization’s goals from an employee experience strategy is an essential action. Here are just some objectives to tailor your employee experience strategy to: Talent Acquisition: It starts right from attracting talent and interviewing them. From employer branding to a seamless hiring process, candidate experience has the power to make or break your employer brand. Moreover, delivering an effective and fast hiring process improves perception among job seekers and those they recommend your brand to. Companies are desperate to understand how to find and keep high-performing talent who are the heart of their business, a lack of analytics capabilities has led, however, to many businesses blindly throwing money and resources at problem areas to see what sticks. This is a risky proposition when so much depends on keeping the best employees engaged and productive. - James Norwood, Chief Marketing &Strategy Officer, isolved Onboarding: At different onboarding touchpoints, it is important to keep in mind the interactions and experiences that employees go through. Reducing paperwork and automating form filling can ensure that employees are more productive and less hassled by work irrelevant to their jobs. Retention: While some employee turnover is expected, a positive employee journey can drastically increase retention rates in the first year. As average tenures decrease, a meaningful experience can be the difference between the highly-engaged and barely-engaged employees. Assessing the Status Quo Understanding your organization’s employee experience management will allow you to leverage what is working and course-correct if needed. In addition, mapping the employee journey can give you deep insights into employee sentiments and pain points. Some of the questions you should ask are: Do you have all the information you need to understand your employees’ needs, goals and expectations? Have you measured employee engagement? What percentage of your employees show high, moderate, low or no engagement? What are the major hurdles employees face at different touchpoints like hiring, onboarding, performance and departure? Configuring the Ideal Experience Journey Once you understand where your employee experience stands, it’s time to get to work. Employee experience requires that same user-oriented approach the customer experience needs. Here, you can engage the same design thinking process that conceptualizes products, services and experiences. Collaborating with stakeholders is the key. Employee experience goes beyond just the purview of the HR team. Senior leaders and managers have a significant role in identifying gaps, challenges and concerns. However, working backward can help you ask the right questions. For instance, what should be the ideal employee experience at your organization? How do you want your employee to feel at every level of interaction? How can you improve current processes to make them efficient and easy to navigate for employees? These are some of the questions to start answering so you can reverse engineer a strategy that aligns with your employee experience management objectives. Using the Right HR Technology The right technology can radically improve the employee experience at your workplace. Integrating technology can make processes faster, delivering a smooth experience at every step, from automating tasks to set up employee feedback surveys. Improved productivity in the workplace creates a sense of achievement and boosts morale. However, technology alone cannot improve the experience. It is a vital component that needs to fit into your organization without requiring extensive training or a steep learning curve. In a Nutshell In addition to introspecting your organization’s framework, exploring case studies and competitor strategy can also give you a leg up in understanding what works and what doesn’t. With that in mind, you can decide whether you need a dedicated employee experience team. In the backdrop of the pandemic, much has changed about how employees approach work. With a solid framework, you can ensure that employee experience never takes a backseat even when you expand into new markets and verticals of business. Frequently Asked Questions What does an employee experience manager do? An employee experience manager is responsible for drafting employee experience initiatives. It includes conducting employee surveys, mapping employee journeys, having a finger on the pulse of employee conversations, and maintaining a positive work experience for all employees. What are the main components of employee experience? Broadly, work culture, technology and the workplace for the three main components of employee experience. Focusing on improving the experiential aspects of these three will develop a well-rounded employee experience strategy. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What does an employee experience manager do?", "acceptedAnswer": { "@type": "Answer", "text": "An employee experience manager is responsible for drafting employee experience initiatives. It includes conducting employee surveys, mapping employee journeys, having a finger on the pulse of employee conversations, and maintaining a positive work experience for all employees." } },{ "@type": "Question", "name": "What are the main components of employee experience?", "acceptedAnswer": { "@type": "Answer", "text": "Broadly, work culture, technology and the workplace for the three main components of employee experience. Focusing on improving the experiential aspects of these three will develop a well-rounded employee experience strategy." } }] }

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HR STRATEGY

The Complete Guide to AI and How it Disrupts HR Processes

Article | November 22, 2021

The use of Artificial Intelligence (AI) in recent years has seen tremendous growth due to the speed at which it’s progressing. Four significant milestones have led to AI reaching its peak momentum. First, the introduction of neural networks is a type of machine learning that allows computing systems to approximate complex patterns or relationships that are not always possible using traditional programming. Secondly, the development and perfection of Deep Learning- a process that allows machines to learn instead of being programmed with rules and instructions by humans. This technology has unlocked what was thought impossible in AI up until this point, allowing machines to learn complex tasks without explicit programming. Thirdly, applying deep learning methods in speech recognition, image classification, and natural language processing opens up new areas for artificial intelligence and automation. Human resources technology has evolved over the years, and AI is gradually transforming the HR landscape as it reaches its pinnacle moment. However, Artificial Intelligence in HR has been around for a lot longer than we think. AI-powered HR software has made it possible for companies to track, analyze and predict workforce data more efficiently, which has created a competitive advantage for some organizations. HR departments can now optimize their data by using machine learning algorithms, predictive analytics, and visualizations. This has led to improved decision-making skills, reduced turnover risk, and increased efficiency in all aspects of HR strategy. How AI will Impact HR Processes in the Future AI and machine learning are gradually disrupting and transforming HR and recruiting processes. This section discusses how AI will impact HR processes in the future. With information sharing, decision-making, and analytical tools, AI can automate many of the tasks that human resources’ professionals traditionally do such as recruitment. This has helped drastically reduce the time and resources spent on screening resumes, finding skill matches, and much more. AI makes it easier to find new hires by cross-referencing data from LinkedIn with information from social media channels like Facebook and Twitter. This means that employers can make better decisions about hiring based on a candidate’s online presence and networks. What are the Pros & Cons of Artificial Intelligence in HR? AI in Human Resources has attracted top companies interested in its benefits, such as processing large volumes of data, automating repetitive tasks, and providing more accurate insights than human professionals. However, some companies are skeptical about AI’s precision and accuracy. They believe that humans can better understand their employees’ needs and concerns. The Pros AI can help to process a lot of data that would take a human day to do. This is especially helpful in HR departments that need to make business decisions quickly. It is used to analyze HR data and generate reports on-demand. This empowers HR departments to make predictions and find insights about the company’s workforce. The Cons AI algorithms are not perfect, and they may have biases in their programming. One example is when an algorithm was used in criminal sentencing, which showed bias against certain races. Other cons include the fear of job loss due to automation, a lack of transparency in AI decision-making, and concerns about potential security vulnerabilities. AI in HR is here to stay. The question is not whether AI will replace human HR professionals but how it will impact how they work. 3 Ways AI Enhances Human Resources Functions AI can enhance human resources functions by optimizing data collection, improving staffing decisions, predicting employee turnover rates, and providing greater efficiency in all aspects of HR strategy. The three key advantages of using AI in HR are data sourcing, task distribution, and employee engagement. Data sourcing: AI can use machine learning to identify which employees are in charge of specific tasks to determine what training they may need. Task distribution: Data generated by AI allows HR departments to distribute tasks more efficiently. Employee engagement: A survey conducted by Deloitte found that companies with AI-powered HR systems had higher levels of employee engagement than those without. “AI is a clear benefit to running analytics on a company’s contracts. Beyond that, we use NLP (natural language processing) to interpret each contract and extract relevant key legal obligations, critical dates, and financial implications. AI also provides the capability of near-instant quick translations of documents for those working internationally. These examples merely scratch the surface of some of the automation capabilities that help boost a legal team’s productivity and capabilities within the organization.” - Charles Dimov, VP Global Marketing at ContractPodAi To Sum Up - AI & The Future of HR Management AI has been a part of the HR world for a long time. But up until now, it has been relegated to small tasks that are not as important as they may seem. However, AI in HR will soon be widespread as the technology becomes more integrated into our daily lives and helps us with more complex tasks. AI is changing the way we live and work, incorporating robots into every sphere of life to make our lives easier. It is already keeping us healthy with better diagnoses and treatments, making driving safer with self-driving cars, and even providing emotional support to those who need it most. It’s not difficult to imagine that this trend will continue into HR management, where AI can take on some of the most complex tasks today's companies face - like recruiting employees or training them. Frequently Asked Questions Will AI take over HR? AI is expected to bring about a new era in human resources, changing the way companies recruit and manage their workforce. With AI taking over tasks like recruitment and management, HR professionals may find themselves in an advisory role rather than an operational one. What role will AI play in HR? AI can also be used for payroll functions like calculating hours worked or issuing paychecks. As AI becomes more knowledgeable about human resources functions, its scope could expand further into employee sentiment analysis and provide insight into how employees feel about their jobs. What is the future of AI in HR? From the perspective of HR professionals, AI is a powerful tool for recruitment and talent acquisition. It helps them find the best possible candidates for their organizations and narrow down their search on a more specific level than ever before. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Will AI take over HR?", "acceptedAnswer": { "@type": "Answer", "text": "AI is expected to bring about a new era in human resources, changing the way companies recruit and manage their workforce. With AI taking over tasks like recruitment and management, HR professionals may find themselves in an advisory role rather than an operational one." } },{ "@type": "Question", "name": "What role will AI play in HR?", "acceptedAnswer": { "@type": "Answer", "text": "AI can also be used for payroll functions like calculating hours worked or issuing paychecks. As AI becomes more knowledgeable about human resources functions, its scope could expand further into employee sentiment analysis and provide insight into how employees feel about their jobs." } },{ "@type": "Question", "name": "What is the future of AI in HR?", "acceptedAnswer": { "@type": "Answer", "text": "From the perspective of HR professionals, AI is a powerful tool for recruitment and talent acquisition. It helps them find the best possible candidates for their organizations and narrow down their search on a more specific level than ever before." } }] }

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HR ANALYTICS

How to Integrate AI into HR: A Short Guide

Article | November 22, 2021

Artificial intelligence technologies have been doing many things for us lately - from driving our cars to serving us food. But one area where it has not made a splash is the HR industry. As HR professionals, you know that people are our most valuable asset. So, artificial intelligence has a lot to offer in the HR space. Learning how to transition into incorporating AI in HR systems and the benefits you stand to gain from it can provide you with a cutting edge. Organizations are increasingly looking for ways to integrate AI with their current systems to boost efficiency and accuracy. The process is straightforward: data is collected from various sources and fed into an algorithm that churns out predictions or insights in response. These insights can range from recruitment or hiring decisions to performance reviews. “Let’s welcome AI replacing the mundane tasks who wants to sit and figure out where to advertise a job opening? Or which resume is a true statistical match? AI is our friend, if we use it in such a way. But never forget that it’s people who hire people, so we’ll always need a human element in the end.” - Arran Stewart, Co-Founder, and CVO of Job.com HR's Role in the Era of AI With the help of AI in HR processes, hiring managers can make better judgments to make the best possible hires. They can also predict downtime for employees before it happens and become more proactive in managing their team. HRs don't need to waste time doing mundane tasks like data entry or payroll processing anymore. Instead, they can focus on higher-level tasks like managing the organization's team structure. HR managers need to keep up with technological advances to deploy AI-based systems that will meet the needs of their company's unique culture. Steps for Integrating Artificial Intelligence into HR Gather Business Requirements An AI company's success depends on the degree of its adoption by HR departments. Therefore, companies need to identify business requirements and the accompanying needs in human resources management to integrate AI into HR. Determine what is a priority for your company in terms of implementing artificial intelligence in HR Define your priorities and assumptions about how AI can help achieve them Define your expectations about the investment that will be required for this project, both human and financial resources Evaluate whether it is worth investing in AI or not based on these metrics. Map HR Processes to the Technology Determine which tasks can benefit most from the integration of HR. To start with, here are just some day-to-day operations that can be automated: Transferring paper documents to online records Maintaining online records and database of employee information Training employees on new technology Updating records with new information Design the User Interface AI design is a discipline that concerns the application of artificial intelligence to designing user interfaces. It's a hot topic in the tech world as many companies are looking for better ways to create user interfaces without going through the painstaking task of designing everything from scratch.It is important to note that the interface should not be too disruptive and unappealing for the user, leading to unintended consequences. Plan for Scalability Before the rise of artificial intelligence technologies, HR and other front-line functions were traditionally seen as routine and routine tasks. However, as AI and machine learning continue to advance, these tasks become more complex. With this in mind, HR departments need to have a plan for scalability. This includes training employees with the necessary skillsets to address increased algorithmic complexity. AI will also increase the demand for IT infrastructure skillsets to provide the required compute power needed by HR personnel and AI systems. Establish an Integration Plan You will need an integration plan to ensure your organization transitions smoothly into the use of new tech. HR can benefit from using AI in many ways. To start with, automation of tools like applicant tracking systems (ATS) can prove helpful for HR to streamline their workflows as well as train staff on AI. For example, the ATS can automate reviewing resumes, contact candidates for interviews, schedule interviews, interview candidates (to some degree), and even make job offers to qualified applicants. In Conclusion: The Importance of Creating an AI-Powered Hiring Process The recruitment process is a valuable but time-consuming and tedious task. The current process requires a lot of manual tasks such as sourcing, screening, and scheduling interviews. And in today’s world, where people are more attracted to organizations with an interactive culture, the recruitment process needs to be more innovative and technologically advanced. Using an AI-powered hiring process can help you create a very scalable and personalized recruiting strategy and reduce your workload by automatically dealing with routine tasks. The automation of hiring is an essential tool for any business looking to build a competitive advantage. It will not only make your HR processes more efficient but save you time and money. Hiring automation software can be implemented in any phase of the recruiting process, from sourcing to screening to interview & offer. Moreover, with hiring automation software, one can substantially reduce the time required for HR management tasks. As a result, the software has made it possible for companies to manage their entire recruitment process without investing large amounts of resources or manually managing recruiting processes. Frequently Asked Questions How can chatbots be used as an HR tool? Chatbots are a great way to reduce the amount of administrative work in a company. They can be used to handle customer service, lead generation, and recruitment. Chatbots can manage HR tasks such as information requests from candidates or distributing updates from managers to employees. How can HR professionals stay competitive in the era of AI? AI has the potential to disrupt HR practices. With AI in HR, recruiters can focus on candidate assessment rather than manual sorting. HR professionals are expected to stay competitive by upgrading their knowledge about the latest tools and workflows introduced in the industry. What is the future of AI in HR, and what skills will be needed? With the arrival of artificial intelligence in HR, careers in this field are changing rapidly. HR managers are now expected to know about everything from data science to psychology. This means that HR managers need to be skilled in many more fields than they might have been in the past. Cross-functional skillsets, technical knowledge, and understanding of machine learning and algorithms are going to be a huge plus. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "How can chatbots be used as an HR tool?", "acceptedAnswer": { "@type": "Answer", "text": "Chatbots are a great way to reduce the amount of administrative work in a company. They can be used to handle customer service, lead generation, and recruitment. Chatbots can manage HR tasks such as information requests from candidates or distributing updates from managers to employees." } },{ "@type": "Question", "name": "How can HR professionals stay competitive in the era of AI?", "acceptedAnswer": { "@type": "Answer", "text": "AI has the potential to disrupt HR practices. With AI in HR, recruiters can focus on candidate assessment rather than manual sorting. HR professionals are expected to stay competitive by upgrading their knowledge about the latest tools and workflows introduced in the industry." } },{ "@type": "Question", "name": "What is the future of AI in HR, and what skills will be needed?", "acceptedAnswer": { "@type": "Answer", "text": "With the arrival of artificial intelligence in HR, careers in this field are changing rapidly. HR managers are now expected to know about everything from data science to psychology. This means that HR managers need to be skilled in many more fields than they might have been in the past. Cross-functional skillsets, technical knowledge, and understanding of machine learning and algorithms are going to be a huge plus." } }] }

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REMOTE WORKFORCE

Benefits & Best Practices of Building an Agile HR in the Modern Workplace

Article | November 22, 2021

For many, the traditional bureaucratic HR department has become an obstacle to innovation. As a result, companies turn to agile HR teams to make their organizations more responsive and productive. HR is increasingly seen as a driver of innovation. As a result, HR teams are becoming significantly crucial in how they use their skills in connecting with the workforce to understand the needs of their employees and how they can create organizational change to meet these needs. “Global industry has been steadily moving in the direction of people-centricity for the duration of industry’s existence, but it’s only become a common philosophy in the last half-century or so. Now more than at any other time, a company is more likely to be thought of as an ecosystem than as a machine.” - Julia Markish, Director of Advisory Services at Lattice The agile methodology is focused on business outcomes rather than processes. When HR teams hire people, they are expected to balance a number of factors like filling skills gaps, ensuring low turnover and soft skills. Agile HR helps by integrating collaboration with decision-making, iterative development, and emphasis on collaboration. Thus, the Agile HR approach can be summed up as “HR for humans, not robots.” What is Agile HR? Agile is a process for deploying products and services. It was initially conceived as a software development methodology, but now it is applied to many other fields such as HR management. With Agile, companies can manage change more quickly. This process helps transform organizations into flexible entities that can meet the demands of the modern business world and reduce risk factors associated with new product development. The HR department is one of the essential parts of any organization, given its role in hiring people, developing them, retaining them, and removing them when necessary too. The last couple of decades have seen significant changes in the way people work, which has led to increased pressure on HR. Benefits of Developing an Agile HR Process Agile HR is a way of running the HR department based on continuous improvement or continual learning. As an Agile HR practitioner, you are always looking for ways to improve the workflow. Some of the business benefits of the agile approach are: The ability to improve your processes in real-time according to changes in the business environment. It lets you allocate resources more effectively. It ensures that your workforce is utilized in a way that maximizes their potential and allows them to be more engaged with their work. It helps reduce HR costs by reducing unwanted overtime and other expenses. In addition, your organization can have some direct advantages of adopting agile HR practices. It provides a higher level of transparency in the company and helps divide work between employees efficiently. Some additional benefits on the work process include: Improved communication Team members working collaboratively towards a common goal Increase in employee engagement rates as employees feel more invested in their jobs and company Workflow becomes less tedious as employees focus on one thing at a time without distractions How to Create an Agile HR Team at Your Organization? The best way to create an agile HR team is to evaluate the critical stakeholders for the HR team. This includes individual contributors, managers, executives, and functional leaders. By evaluating these stakeholders, you can understand their needs and requirements for the HR team. From there, you can then design an organizational structure that accommodates both HR’s needs and those of other stakeholders involved in the process. A great example of how this process works is through a company called Kahoot! They created an agile HR department by including all of their stakeholders in the decision-making process. In addition, Kahoot!’s HR leadership team has made sure to include all levels of management so they can contribute to discussions around hiring decisions, performance reviews, and compensation raises, among other things. Best Practices for Recruiting the Right People into Agile HR Teams A key factor of success for any agile team is the ability to recruit the right people. What does this entail? Team members should be agile enough to adapt quickly to changing requirements, flexible enough to work in a team environment, and committed enough to take responsibility for their work. If you are looking for ways to improve your process, here are some lean practices you can follow: Create an environment that fosters curiosity. Encourage innovation through iterative experimentation. Provide resources that allow teams to explore ideas on their own time. Promote cross-functional collaboration between team members and departments. It is also essential for HR managers to hire people who share the same values and their company. This will help them build strong relationships with team members and create trust among each other. Organizations must have a clear understanding of their goals. They need to have a well-defined process in place for handling change and shift quickly when necessary. They should also recognize that they are not perfect and embrace a culture of learning. Where Do You Go From Here? Agile HR allows you to adapt to new demands and changes in the workforce. And what better time than now to go agile for your organization? More than an HR practice, it is an organizational transformation process that builds the competencies and capabilities of the whole organization to adapt to change. Agile HR practices are usually about putting the right people in the right place at the right time. Organizations need to plan for both present and future needs while keeping in mind that it may be difficult, if not impossible, to predict with certainty where their workforce will be down the road. Agile HR may well become a priority for many organizations. With the right approach, you can plan and stay one step ahead of new challenges that all growing businesses face. Frequently Asked Questions What does agile mean for HR? Human resources management has evolved from a people department into a strategic partner for the organization. This means that HR needs to be able to work flexibly with different priorities and constantly shifting demands while also understanding how business strategy impacts their activities. In addition, agile HR needs to be able to adapt quickly enough for organizations’ changing needs. What are the disadvantages of using agile? With agile, HR teams can focus on continuous improvement and adaptability in a workplace. However, the main disadvantage of agile is that it may result in losing senior management’s control over projects. How can HR use agile to their advantage? Agile is a management framework that can be used to increase employee collaboration and communication. It has a set of principles designed to help teams deliver products in a more laid-back manner. The main benefits of using an agile methodology for HR include: Increased communication between employees and the ability to share ideas, feedback, and work More efficient communication with other departments via digital channels such as Slack or JIRA. Greater alignment with business goals as agile creates a more collaborative culture { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What does agile mean for HR?", "acceptedAnswer": { "@type": "Answer", "text": "Human resources management has evolved from a people department into a strategic partner for the organization. This means that HR needs to be able to work flexibly with different priorities and constantly shifting demands while also understanding how business strategy impacts their activities. In addition, agile HR needs to be able to adapt quickly enough for organizations’ changing needs." } },{ "@type": "Question", "name": "What are the disadvantages of using agile?", "acceptedAnswer": { "@type": "Answer", "text": "With agile, HR teams can focus on continuous improvement and adaptability in a workplace. However, the main disadvantage of agile is that it may result in losing senior management’s control over projects." } },{ "@type": "Question", "name": "How can HR use agile to their advantage?", "acceptedAnswer": { "@type": "Answer", "text": "Agile is a management framework that can be used to increase employee collaboration and communication. It has a set of principles designed to help teams deliver products in a more laid-back manner. The main benefits of using an agile methodology for HR include: Increased communication between employees and the ability to share ideas, feedback, and work More efficient communication with other departments via digital channels such as Slack or JIRA Greater alignment with business goals as agile creates a more collaborative culture" } }] }

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Spotlight

Virginia Employment Commission

To promote economic growth and stability by delivering and coordinating workforce services to include: • Policy development • Job Placement • Temporary income support • Workforce information • Transition and training services

Events