EMPLOYEE ENGAGEMENT
YOOBIC | March 18, 2021
NEW YORK, March. 18, 2021 /PRNewswire/ -- Frontline workers aren’t being given the digital tools they need to succeed, leading to disengagement and reduced productivity, according to an international survey of frontline workers published today by digital workplace innovator YOOBIC. A smarter and more connected approach, using mobile devices and enterprise-grade apps, could be the key to achieving operational excellence, refocusing frontline employees on core revenue-driving activities, and attracting and retaining young workers.
Mobile and deskless workers now make up 80% of the global workforce, totaling over 2.7 billion people, but the majority of digital workplace solutions still focus on supporting deskbound employees. In fact, according to the YOOBIC survey, fewer than six in 10 frontline workers currently use mobile devices as part of their jobs, and 73% of frontline employees are still using paper forms, despite 71% saying that easier access to digital tools would make them more productive.
The failure to empower workers with suitable digital tech takes a direct toll on mobile teams’ morale and productivity, the survey shows. More than a third of frontline employees now say they feel disconnected from their HQ, and over three quarters say their sense of engagement would be significantly improved by relatively modest connectivity measures such as mobile access to corporate communications messages.
With employees almost five times more likely to perform well when they feel their voices heard, lack of connectivity is a serious problem for today’s deskless workforce, the survey shows. Frontline employees don’t just make, distribute and sell the products we consume — they deliver a brand’s purpose and promise, and create value that differentiates the brand from its competitors. By making those workers more productive, organizations free up their time for impactful work such as helping customers, improving quality, and managing critical projects.
The absence of appropriate digital tools directly impacts employees’ career growth, with 40% of frontline employees saying they receive training no more than once per year, even though seven out of 10 employees would welcome access to mobile, app-based learning solutions. That contributes to a sense of stagnation that’s especially trying for younger workers, with over a third of Millennials — who now make up three quarters of frontline workers — saying they feel unfulfilled in their roles.
Frontline teams are the engine of our economy, but they’re sorely underserved by organizations that fail to invest in new digital technologies,” says Fabrice Haiat, CEO of YOOBIC. “YOOBIC customers who integrate mobile apps into their deskless employees’ workflows are realizing significant gains in operational excellence, customer experience, and sales.”
The YOOBIC survey, conducted in December 2020, interviewed 1,000 frontline workers from the UK, US and Canada, across industries including retail, hospitality, manufacturing, and construction.
About YOOBIC
YOOBIC is an all-in-one digital workplace for frontline teams. Our mobile app gives business leaders and frontline teams the performance tools they need to work, learn and communicate - all in one place. With digitized task management, streamlined communications and mobile learning, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 200+ global brands including Boots, Burgerfi, Lancome, Lacoste, Logitech, Peloton, Puma, Vans and Sanofi trust YOOBIC solutions to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience. To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn.
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TeamViewer | May 25, 2020
TeamViewer, a leading global provider of secure remote connectivity solutions, now offers Workplace Digitalization Packages to support remote work during and after the Coronavirus pandemic.
Remote Work Can Improve Employee Safety and Productivity, Reduce Costs and Minimize Negative Impact on the Environment.
Gartner, Inc. survey of 800 global HR executives on March 17 found that 88% of organizations have encouraged or required employees to WFH, regardless of whether or not they showed coronavirus-related symptoms.
TeamViewer, a leading global provider of secure remote connectivity solutions, now offers Workplace Digitalization Packages to support remote work during and after the Coronavirus pandemic.
According to a recent Gartner press release, "a Gartner, Inc. survey of 800 global HR executives on March 17 found that 88% of organizations have encouraged or required employees to work from home, regardless of whether or not they showed coronavirus-related symptoms."
We at TeamViewer think this work from home trend will continue well after the crisis has subsided. As organizations around the globe struggle with a 'new normal' work landscape, they need the right tools and technology to enable remote work, support, collaboration, and management of computers, mobile devices, and anything you want to connect. That is why we have created new Workplace Digitalization Packages to support your business, employees and customers.
- Gautam Goswami, CMO at TeamViewer
Read more: How to support your staff during the COVID-19 pandemic
TeamViewer Digitalization Packages:
-Enable your employees to work from home – as if they are working at their desks with the full power of their office computers and LAN speeds with Remote Access
-Make team collaboration and meeting a breeze with TeamViewer Blizz video conferencing and collaboration platform
-Allow your support teams to support your remote workforce effectively with our extremely secure TeamViewer Tensor Support Tools
-Monitor, Patch, and Protect all the remote workers and their devices with TeamViewer Remote Monitoring and Management tools
About TeamViewer
As a leading global remote connectivity platform, TeamViewer empowers users to connect anyone, anything, anywhere, anytime. The company offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind and supports businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 2 billion devices; up to 45 million devices are online concurrently. Founded in 2005 in Goeppingen, Germany, the company employs more than 800 people in offices across Europe, the US, and Asia Pacific.
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Blue Prism Cloud | May 20, 2020
Blue Prism Cloud's SaaS-based intelligent automation platform is enabling a fast-growing number of NHS Trusts to swiftly adapt to unprecedented operational demand.
The injection of AI-powered Digital Workers into the NHS resource pool allows a wide range of activities to be automated across functions in order to release more time to care for frontline NHS staff.
Blue Prism Cloud equips trusts with foundation for sustainable transformation.
With the NHS at the sharp end of COVID-19, Blue Prism Cloud's SaaS-based intelligent automation platform is enabling a fast-growing number of NHS Trusts to swiftly adapt to unprecedented operational demand. The injection of AI-powered Digital Workers into the NHS resource pool allows a wide range of activities to be automated across functions in order to release more time to care for frontline NHS staff.
Over recent weeks, Aneurin Bevan University Health Board, University Hospitals of Morecambe Bay, North East London Commissioning Support Unit, Great Western Hospitals and Leeds Teaching Hospitals have adopted the Blue Prism Cloud platform. Not only will this assist in fighting the crisis but importantly provide the foundation for delivering sustainable long-term transformation that accelerates delivery of better patient outcomes.
In 1948 Aneurin Bevan, Welsh MP and Health Minister, saw his pioneering vision for a National Health Service come into being. Now the healthcare board named in his honour is at the forefront of shaping the future of healthcare by embedding pioneering technology into its operations. "There are huge gains to be made in terms of incorporating intelligent automation into healthcare processes. For us the imperative is patient safety and experience," said Mike Ogonovsky, Assistant Director of Informatics at Aneurin Bevan Health Board. The manual transfer of data between the systems used to manage the patient journey through primary care, ambulance service, secondary care and back into community care brings with it the risk of error and delay. It also takes valuable time out of the day for highly trained staff who should be focused on caring for patients. We see an opportunity to overcome this challenge using Blue Prism Cloud's Digital Workforce and are taking the first steps to re-shape our processes so that we can continue to move the bar for quality of patient care ever higher."
The positive impact automation can have on patient outcomes is also recognised by University Hospitals of Morecambe Bay.
We have run small, successful RPA projects over the past four years but now it's time for us to scale the benefits of this technology. The Blue Prism Cloud platform will help us accelerate our plans and make it easier for us to expand the range of functions we support rapidly. The goal of improving patient experience sits at the forefront of our strategic initiative to apply intelligent automation into our overall operating model. For example, employing Digital Workers to help patients book, prepare for and follow up appointments can ensure everyone receives a wealth of tailored communications, confirming each step of their treatment. With 600,000 hospital appointments booked a year, there is no way our staff could proactively manage that level of personalised communication manually. For medical staff too, we see countless opportunities for removing the daily burden of updating patient record systems so that they can dedicate their time to providing frontline patient care.
- Marc Hadwin, Head of Digital Services at University Hospitals of Morecambe Bay
The Trusts join a community of healthcare organizations who are sharing their tried and tested automations using a dedicated Blue Prism Cloud NHS Digital Exchange that allows NHS teams to further accelerate the deployment of new automations.
A library of pre-built automation assets that cover more than 40 processes tackling enhanced access to services, and patient communication from admissions through to outpatient support are being made available. Automations enabling key back office support for recruitment, HR onboarding, and finance processing are also on hand through the NHS DX. Without the need for each Trust to start designing and building automations from scratch, teams can expand the impact of their Digital Workforce faster than ever. As each Trust contributes new assets into the fast-growing library of automations, the benefit of this technology is multiplied across the country and delivering optimal results on public sector investment.
Blue Prism Aiding in Fast Response to COVID-19 Across the UK
More than 50 Trusts across the UK have recruited Blue Prism Digital Workers to help drive sustainable transformation over the past four years. Through Blue Prism's COVID-19 Response Program, the company has leveraged its wealth of knowledge in this sector together with the flexibility of the Blue Prism Cloud platform to put Digital Workers into production at speed in the fight against COVID-19.
Here are some examples of work currently being performed by our Digital Workers as part of this effort.
-Respiratory data sharing that supports identifying cases and moving data across London.
-Connecting patient administration systems across health systems to improve access to psychological therapies.
-Automating administrative tasks across the back office to ensure hospitals can offer the most efficient care possible.
-Adapting to an overwhelming rise in requests for eConsultations for a cross regional general practice partnership that services hundreds of thousands of citizens. By automating a new GP appointment booking process, the practice has reduced the risk of COVID-19 transmission and maintained a safe environment for all patients and staff associated with the practice.
-Collecting and uploading data to update a central COVID-tracking dashboard across UK prisons to help healthcare workers monitor and administer patients in the prison system.
-Providing a complex automation to give 800 care homes access to NHS Mail to accelerate patient referrals from care homes into hospitals.
-Accelerating the on-boarding of NHS staff through automating the complex process of creating new starter accounts and attributing staff to the relevant roles.
This global crisis has pushed us all to re-evaluate what operational agility entails and how critical it is to be responsive to change on a scale we haven't seen before. The dynamic scaling capacity that cloud offers, coupled with the resource flexibility of a Digital Workforce, allows organizations to target sudden challenges faster than ever. We are immensely proud to be supporting the NHS and helping them in overcoming these significant challenges.
- Terry Walby, CEO and Founder of Blue Prism Cloud
About Blue Prism
Blue Prism's vision is to provide a Digital Workforce for Every Enterprise. The company's purpose is to unleash the collaborative potential of humans, operating in harmony with a Digital Workforce, so every enterprise can exceed their business goals and drive meaningful growth, with unmatched speed and agility.
Fortune 500 and public-sector organizations, among customers across 70 commercial sectors, trust Blue Prism's enterprise-grade connected-RPA platform, which has users in more than 170 countries. By strategically applying intelligent automation, these organizations are creating new opportunities and services, while unlocking massive efficiencies that return millions of hours of work back into their business.
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