How to Determine KPIs for Remote Employees

kpis for remote employees
Remote work has become the norm in 2020, and it has brought forth newer challenges for organizations. While productivity has increased over 13% after this switch to remote mode, employers are still struggling to figure out a way to measure and quantify the productivity of remote workers.

It is now more important than ever to have defined key performance indicators for all your remote workers. But before getting into how you can evaluate them, you need to formulate a plan to deal with remote work.


What Are Effective KPIs for Remote Employees

KPIs or key performance indicators are tools that help employers quantify employee performance in real, measurable terms. When it comes to performance and productivity, there are a lot of vague assumptions in place. Also, each employer or manager has their own idea of productivity. Some may find punctual employees to be effective, while some may not care about their timings at all as long as they complete their work on time.

In this case, how do you make sure that all employees are judged effectively and fairly? This is where KPIs for remote employees enter the picture. They serve as a point of reference for employers when evaluating employee performance. KPIs for remote workers are objective and offer a fair indication of remote employees’ performance.

When you have teams working remotely, KPIs are especially effective. When you don’t know when the employees start work or how many breaks they take, the only effective way to measure their productivity is to have defined KPIs for remote workers for each process. This will also allow you to formulate a remote work based pay strategy for your employees.

So how do you ensure effective KPIs for remote workers?

There are several ways to determine KPIs for remote workers, but one of the easiest and most effective ways is to make sure that the KPIs for remote workers are SMART. SMART is a planning tool, but it works really well for KPIs too. After all, KPIs are a method of planning towards success. SMART KPIs are:


Specific

Make sure that the KPIs for remote workers are not vague or ambiguous. Do not set goals like ‘improve the quality of the blog’. Ambiguity will only lead to further chaos. Be specific in what you expect, and communicate it well. A good example of a specific goal would be:
  • Proofread all the blogs and make them error-free.


Measurable

Setting KPIs for remote workers is supposed to help you quantify performance. Make sure the KPIs for remote workers are measurable in clear and precise terms. If you were to make the above-mentioned goal measurable, it would look something like this:
  • Proofread 20 blogs and ensure they are error-free.


Achievable

A lot of leaders believe in setting the bar high to inspire their team to do more. But there’s a difference between setting a high bar and gearing up for an impossible task. If the KPIs for remote workers are impossible to achieve, it will demotivate your employees and they won’t be able to perform at their best. Evaluate each of your employees’ capacity before you set KPIs, that way you will know if the KPIs you set for remote employees are achievable or not.


Relevant

The work culture in each company is different. What is considered important in one organization may not be of any importance in the other. In this regard, the nature of KPIs differs from workplace to workplace. However, it is important to stay relevant for the sake of efficiency. ‘Dress appropriately’ may be good advice, but it cannot be a KPI for remote employees as it is irrelevant to your employees’ work unless they are in an exclusively client-facing role. Here’s a sample of KPIs for managers:
  • Calculate the working hours of all your team members and report it to the Human Resources department.


Time-bound

The KPIs you set for remote workers may be fantastic in every other aspect but if they aren’t time-bound, you will not be able to quantify them. Take the above-mentioned example – Proofread 20 blogs and ensure they are error-free. Here, the employee knows what is expected of them in clear, measurable, and defined terms but they have no time limit to work within. An employee might finish 20 blogs in a month while another might take three months. Are both these employees equally productive?

In order to have a clear understanding of your employees’ performance and productivity, you need to ensure that the KPIs for remote workers have a time-bound deadline. This way, you and your employees will have a clear picture of expectations vs. performance. A good example would be:
  • Proofread 20 blogs by the end of the month and ensure they are error-free.

SMART KPIs are tried and tested in several organizations and have proven to be an instrumental tool in evaluating employees.


Consider OKRs as an Add-on

Most organizations use KPIs for remote workers to quantify and evaluate performance. However, with Google’s adoption of OKR, there has been a noticeable shift towards OKRs. OKRs are Objectives and Key Results —it’s an evaluation mechanism designed by Andy Grove for Intel. This system allows you to define objectives and tie them to key results that act as smaller goals for your employees. A good example of OKRs would be:

Objective – Increase website traffic by 50%

Key result 1: Create 50 pieces of informative content for visitors.
Key result 2: Promote created content on social media.
Key result 3: Run a Google Ads campaign to gain more visitors.

You may wonder what the difference between OKRs and KPIs for remote workers is. The key difference is that KPIs are activity-based goals while OKRs are objective-based goals. Take a look at the same example to understand this further:

KPI-
Proofread 20 blogs by the end of the month and ensure they are error-free.

OKR-
Objective – Improve the blog quality
Key result 1: Proofread all the blogs in the next quarter
Key result 2: Create guidelines for content creation
Key result 3: Run all content assets through QC

The key difference in the above given examples is that KPIs talk of a single task whereas OKRs align all the tasks under an objective. So, which one should you use?

To succeed, you should ideally use both of these systems. KPIs for remote workers are really helpful for ongoing projects and small-term goals. However, if you’re starting a new project, or want to realign your company’s objectives towards a single goal, OKRs are your best bet.


Effective Metrics for Remote Workers

No matter what system you use for evaluation, or what your principles behind the evaluation are, it all boils down to the ‘how’. How do you evaluate them? What metrics do you use for evaluating remote employees? While several organizations have their own concept of these, BSC designer has classified these metrics into three important pillars:
  • Self-discipline
  • Effective communication
  • Employee learning skills


Self-discipline

It’s no surprise that self-discipline ranks number one when it comes to KPIs for remote workers. A remote employee can only be as effective as their self-discipline. And when your entire team is distributed, it is especially important to quantify, assess, and reward self-discipline. But how do you measure a concept as ambiguous as self-discipline?

Set up the metrics in a way that self-discipline is measured through each task. Quantify it through the following measures:
  • Was the task completed on time?
  • If not, was it communicated in time?
  • Was it up to the expected quality mark?
  • If not, were the reasons communicated in time?
These questions will help you evaluate an employee’s self-discipline in tangible and measurable terms.


Effective Communication

According to Buffer’s 2019 State of Remote Work report, 17% of the respondents mentioned that communicating or collaborating with their team was the biggest challenge they faced while working remotely. Clearly, communication is a pain point for remote work. And ensuring that your team practices effective communication tactics can alleviate this challenge.

You can use the following factors to quantify effective communication:
  • Are the requirements for the task communicated to the supervisor effectively?
  • If working in a team, are all relevant factors shared with the team members at regular intervals?
  • In case of a glitch or blockers, is the issue informed immediately?
  • Were the instructions paid attention to? Is the quality as expected?
  • In case of delays or quality issues, were explanations provided before the deadline?
  • Is all the documentation crisp, clear, and error-free?

While this list is not exhaustive in any way, it will give you a clear understanding of your team’s communication skills.


Employee Learning Skills

Remote work throws a wrench in your regular processes. Teams have to deal with delayed communication channels, equipment breakdown, network errors, and a lot more. On top of that, while these issues can be fixed easily in an office, they aren’t easily resolved in a remote setting. Your team must be equipped to learn new things quickly while being able to follow instructions to a T. This is where employee learning skills enter.

Measuring learning skills can be tricky, as everyone learns differently. However, the acquisition of new skills and their application can easily be observed. You can use these questions to quantify these skills:
  • Do they take up learning new skills of their own volition?
  • If confronted with a task that requires a new skill set, do they volunteer to learn it?
  • When a new skill is learned, how is it applied to the task?
  • How long does it take for them to learn the new skill?
  • How effective is their work after the acquisition of new skills?
  • How quickly do they understand instructions?
  • How well do they perform tasks after getting thorough instructions?

These questions will help you grasp your employees’ overall learning skills. An employee with good learning skills is a big asset to your organization.

There are several other ways to determine KPIs for remote workers as each organization has a different set of requirements. However, this will give you a general idea of how to go about setting up your KPIs for remote workers.

Expert Tip: Measure the quality and quantity of work over the time spent doing it. This will enhance your employees’ trust and improve their productivity.


Frequently Asked Questions

How do you set KPIs for remote employees?

KPIs for remote employees are different from those for regular employees. You need to focus on the results over the time spent. Set KPIs that measure the output over input.


How can I monitor employees that work remotely?

An easy way to monitor is to break down the KPIs for remote workers into smaller goals and touch base with your employees frequently to keep a track of their progress.


How do you measure productivity remotely?

Productivity metrics or KPIs for remote workers such as ‘the number of leads converted’ can be a good measure of measuring productivity remotely.

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HR Strategy, Employee Experience

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Article | February 17, 2023

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Article | August 24, 2022

Unlock business growth potential with modern HRMS software. Discover how leading HRMS solution providers empower workforce management for enhanced productivity, organizational growth and success. Contents 1. Introduction to HRMS 2. Importance of Modern HRMS for Business Growth 3. Key Features of Modern HRMS Software 4. Challenges in Implementing Modern HRMS 5. Top 10 HRMS Solutions Providers 5.1 Inova Payroll 5.2 APS Payroll 5.3 ClearCompany 5.4 GoCo 5.5 PrismHR 5.6 OrangeHRM 5.7 BrightHR 5.8 Personio 5.9 PageUp 5.10 Personnel Data Systems 6. Future Scope of HRMS 1. Introduction to HRMS The immediate progress of HRMS software drives the evolving role of human resources within organizations. This technology streamlines administrative tasks, offers data-driven insights, improves employee experiences, and customizes specific organizational needs. 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Key Features of Modern HRMS Software AI integration is a technology that automates repetitive tasks such as candidate shortlisting and interview scheduling. This not only enhances efficiency but also provides insightful data. Employee Self-Service (ESS) empowers employees to manage benefits, apply for leaves, and access personal information independently. This increases self-sufficiency and significantly reduces the administrative burden. Workforce analytics and predictive insights are potent tools that empower data-driven decision-making through predictive modeling, trend analysis, and complex data visualization tools. They are a strategic asset for any HR team. Employee wellness and wellbeing prioritizes employee wellness by providing information and assistance with workplace stress management and mental health. Advanced leave management streamlines and automates obtaining and managing various leaves, enhancing accuracy and reducing administrative workload. Employee recognition and rewards facilitates programs for rewarding and recognizing employee accomplishments, fostering a positive work environment and boosting morale. Talent acquisition and recruitment simplifies talent management, from advertising job positions to offering management, attracting top talent, and expediting employment. Advanced workflow automation automates complex HR procedures such as performance reviews and disciplinary actions, ensuring consistency and compliance while streamlining processes. 4. Challenges in Implementing Modern HRMS In order to increase operational effectiveness and employee management, firms must overcome a number of obstacles when implementing a modern HRMS. This section addresses the HRMS challenges and solutions, providing practical strategies to overcome these hurdles successfully. Incompatibility to Integrate: Some HRMS software may not integrate seamlessly with existing organizational software, disrupting HR activities. Choose an HRMS with built-in integration features, APIs, or middleware solutions to facilitate smooth integration with existing systems. Data Loss: During data transfer, hardware or software bugs may cause data loss, posing a significant challenge during system assimilation. Mitigate data loss risks through thorough testing before implementation, data cleansing, and implementing robust data backup and recovery procedures. Navigation Problem: Employees may need help navigating the complex structure of a modern HRMS software, which can lead to delays and inaccuracies in HR processes. Address navigation challenges by conducting interactive learning sessions and mentoring employees to enhance their understanding and usage of the new system. Customization Issues: Customizing HRMS software may pose challenges such as high maintenance and security risks, especially for complex systems. Opt for a subscription-based HRMS model that is cost-effective, customizable, flexible, and tailored to meet organizational needs. Cost Effectiveness: Integrating existing systems with an HRMS can be expensive due to maintenance and customization costs, posing financial challenges. Consider a subscription-based HRMS model to manage costs effectively. This model is particularly beneficial for startups and small enterprises with limited budgets. Resistance to Change: Employees may resist transitioning from traditional methods to automated HRMS systems, fearing job loss or increased workload. Overcome resistance through comprehensive training and communication, emphasizing the new system's benefits and effectively addressing employee concerns. Data Migration Issues: Transferring data from legacy systems to a new HRMS platform can be complex and error-prone, disrupting operations. Ensure seamless data migration by investing in robust data cleansing and validation processes, engaging IT experts, and conducting regular backups and testing. Integration Challenges: Integrating HRMS software with existing systems such as payroll and accounting tools may face compatibility issues, hindering data flow. Prioritize compatibility and collaborate closely with IT stakeholders to identify integration requirements and implement custom APIs or middleware solutions as needed. 5. Top 10 HRMS Solutions Providers When it comes to selecting an HRMS solution provider, organizations have a plethora of options to choose from. Here are the top 10 HRMS solutions providers renowned for their innovation, reliability, and customer satisfaction: 5.1 Inova Payroll Inova Payroll stands as a leading provider of cloud-based payroll and human capital management solutions, catering primarily to midsize and large enterprises across diverse industry verticals such as manufacturing, healthcare, and retail. Moreover, the integrated HCM suite encompasses applicant tracking, onboarding, benefits administration, talent management, and employee engagement functionalities, providing a holistic solution for organizations' HR needs. Its standout feature is its cloud-based payroll software, which facilitates remote accessibility and secure data management. The platform automates complex payroll calculations, tax filings, and compliance requirements, reducing the risk of errors and saving valuable time for HR personnel. What sets Inova Payroll apart is its commitment to personalized customer service, with dedicated payroll specialists assigned to each client. This ensures a high level of satisfaction and expertise in addressing clients' specific needs. 5.2 APS Payroll APS Payroll emerges as a comprehensive payroll and HR solution provider, offering a diverse suite of services, APS Payroll equips businesses with the tools necessary to manage their workforce effectively. From payroll processing and tax compliance to HR management and benefits administration, APS Payroll's solutions are tailored to meet the distinct needs of businesses across various industries. A notable feature of APS Payroll is its intuitive and adaptable software platform, which is cloud-based, enabling users to access it remotely from any location with an internet connection. APS Payroll distinguishes itself through its commitment to exceptional customer service and support. With a dedicated team of payroll and HR experts, businesses can rely on APS Payroll for prompt assistance, guidance, and query resolution. Additionally, APS Payroll offers a range of training and educational resources to empower businesses to maximize the utility of their payroll and HR solutions. Overall, APS Payroll is a reliable choice for companies seeking to streamline their payroll and HR processes, offering user-friendly software, exceptional customer service, and flexible pricing options. 5.3 ClearCompany ClearCompany has established itself as a prominent player in talent management software. Its cloud-based solution is specifically designed to simplify the employee engagement process. ClearCompany's suite of tools helps manage the entire employee lifecycle, from recruitment to performance management and beyond. The platform has been recognized for optimizing workforce management strategies, making it a comprehensive solution for organizations with over 2,000 customers across 120 countries. Through a range of tools, including performance reviews, goal setting, recognition programs, and pulse surveys, ClearCompany empowers organizations to foster a culture of engagement and motivation among their workforce. The performance review system facilitates ongoing feedback and goal alignment, while the recognition program allows managers to acknowledge and reward employees for their contributions publicly. Additionally, pulse surveys enable organizations to gather anonymous feedback, identify areas for improvement, and take proactive steps to enhance engagement levels. Furthermore, ClearCompany offers recruitment, onboarding, and performance management solutions, providing organizations with the tools necessary to attract, retain, and develop top talent. 5.4 GoCo GoCo is a comprehensive platform offering a suite of employee benefits solutions tailored to businesses of all sizes. Serving as a centralized hub for HR processes and benefits administration, GoCo simplifies the management of various employee benefits, ranging from health insurance and retirement plans to time-off tracking and more. With a focus on user-friendliness, GoCo provides employees with a seamless experience through its intuitive interface, enabling easy access to benefits enrollment, time-off requests, and personal information management. The platform's integration capabilities with various HR systems and payroll providers further enhance efficiency, streamlining benefits administration for HR departments. The platform's flexible spending account (FSA) option provides additional value by allowing employees to allocate pre-tax dollars for eligible medical and dependent care expenses. The platform's robust reporting and analytics capabilities empower HR departments to track employee enrollment and participation in benefits programs, enabling data-driven decision-making and continuous improvement. With dedicated customer support and a wealth of resources available, including tutorials, webinars, and articles, GoCo ensures that businesses can maximize the value of their benefits offerings while enhancing the overall employee experience. 5.5 PrismHR EPAY Systems, A PrismHR Company, is a comprehensive Human Capital Management (HCM) platform designed to address businesses' diverse HR and payroll needs across all sizes. Offering an all-in-one solution, the platform streamlines various HR and payroll processes, ranging from time and attendance management to benefits administration. Notably, EPAY Systems' cloud-based architecture ensures accessibility and flexibility, allowing businesses to manage their HR and payroll operations seamlessly anywhere and anytime. Its customizable nature further enhances its adaptability, catering to the unique requirements of different industries and business models. The company offers a plethora of functionalities encompassing time and attendance tracking, employee scheduling, benefits administration, compliance management, performance management, and reporting and analytics. These features empower businesses to streamline their HR and payroll processes, enhancing workforce productivity, reducing administrative costs, and ensuring compliance with regulations. The platform's self-service portal for employees enables convenient access to HR and payroll information, contributing to time savings and reduced HR workload. 5.6 OrangeHRM OrangeHRM emerges as an innovative and comprehensive human resource management (HRM) solution meticulously designed to streamline and optimize various aspects of workforce management within organizations. Offering a web-based platform with a user-friendly interface, OrangeHRM empowers businesses to manage their human capital efficiently, spanning from recruitment and employee onboarding to performance management and beyond. The company’s modular architecture enables enterprises to customize the system according to their needs, implementing only the modules relevant to their HR processes. OrangeHRM software simplifies critical HR processes, particularly recruitment and onboarding. It provides tools for job creation, applicant management, and efficient communication between recruiters and candidates. The software also includes performance management capabilities that allow organizations to set goals, conduct reviews, and align individual objectives with organizational goals. This fosters a data-driven approach to employee development. Additionally, OrangeHRM focuses on data security and compliance with privacy regulations. It employs robust security measures to protect sensitive HR data and adhere to global data protection standards. 5.7 BrightHR BrightHR emerges as a human resources software solution meticulously crafted to streamline HR tasks and processes, particularly tailored for small and medium-sized businesses. With its intuitive interface, BrightHR offers an all-in-one platform for various HR tasks, including time tracking, employee management, and compliance management. Accessible through any web browser or mobile device, BrightHR ensures ease of use and convenience, facilitating on-the-go HR management for businesses. BrightHR's employee management module is a key feature, enabling users to efficiently store and organize employee information such as contact details, job titles, and salaries. The software provides robust tools for managing employee absences and time off requests, simplifying processes like holiday booking and sick leave tracking. This empowers HR teams to effectively track absences, manage requests, and easily handle absence-related administration tasks. Additionally, BrightHR generates custom HR reports, enabling businesses to fulfill legal obligations and make informed decisions regarding HR matters. The secure employee portal provides access to crucial HR-related information and documents, while the newsfeed feature enables HR teams to share company updates and news with employees. 5.8 Personio Personio is a cloud-based human resources management and recruiting software founded in 2015. It caters to the needs of small and medium-sized businesses (SMBs). With its comprehensive suite of features, Personio simplifies HR processes, covering everything from recruiting and onboarding to performance management and payroll. The platform aims to empower businesses by providing the tools necessary to focus on growth while efficiently managing HR operations. Personio offers many features, including applicant tracking, onboarding, performance management, time tracking, payroll, and employee management, enabling SMBs to automate HR processes, reduce paperwork, and save time. Its applicant tracking system streamlines the recruiting process, facilitating efficient candidate management and communication. The onboarding feature guides new hires through digital onboarding, minimizing errors and improving efficiency. Performance management tools allow goal setting, feedback provision, and performance tracking, while payroll management tools automate payroll processing, reducing errors and saving time. Additionally, Personio's employee management features provide a centralized platform for managing employee data, documents, and communication, enhancing organizational efficiency and employee engagement. 5.9 PageUp PageUp is a leading talent management software platform renowned for its ability to streamline and optimize talent acquisition, development, and retention processes. With a comprehensive suite of tools and features, PageUp caters to the diverse needs of modern businesses seeking to attract, nurture, and retain top-tier talent in today's competitive world. At the heart of PageUp's offerings lies its robust talent acquisition module, which simplifies the recruitment lifecycle by providing an intuitive applicant tracking system (ATS). Additionally, PageUp offers comprehensive performance management tools to facilitate continuous feedback and evaluations, a dynamic learning management system (LMS) for employee development, a succession planning module for identifying and nurturing internal talent, powerful analytics for data-driven decision-making, and seamless integration and scalability to adapt to evolving business needs. By leveraging PageUp, organizations can attract, develop, and retain talent, driving long-term success and growth. 5.10 Personnel Data Systems Personnel Data Systems (PDS) is a prominent software solutions provider specializing in HR and payroll industries. PDS has established itself as a reputable provider of comprehensive and innovative solutions for organizations seeking to optimize their HR and payroll processes and enhance employee engagement. At the core of PDS's offerings is Vista HRMS, a robust and scalable software solution integrating various HR functionalities into a unified platform. By closely collaborating with clients, PDS ensures its software solutions effectively address clients' unique goals and challenges, fostering efficiency and productivity. Alongside Vista HRMS, PDS offers complementary solutions such as applicant tracking, performance management, and analytics tools. PDS's continuous investment in research and development enables the integration of emerging technologies like artificial intelligence and data analytics, assisting organizations in navigating the evolving HR field. 6. Future Scope of HRMS Looking ahead, the future of modern HRMS software is poised for exciting developments driven by technological advancements and evolving business needs. Some key trends shaping the future of HRMS include: AI and Machine Learning Integration: AI-powered HRMS solutions are expected to revolutionize talent acquisition, workforce planning, and employee engagement by leveraging predictive analytics and natural language processing capabilities. Enhanced Employee Experience: HRMS will continue to evolve to prioritize employee experience, offering personalized self-service portals, real-time feedback mechanisms, and tailored learning and development opportunities to enhance employee engagement and retention. Global Expansion and Localization: As businesses expand their operations globally, HRMS will need to adapt to diverse regulatory frameworks, cultural nuances, and language requirements. Localization features and multi-lingual support will become increasingly important to cater to the needs of multinational workforces.

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Workforce Management

Top Books for Workplace Engagement: Leading Recommendations

Article | February 5, 2024

Explore the top books for workplace engagement with this insightful guide. Discover essential books for HR professionals designed specifically to enhance employee satisfaction and industry culture. Contents 1. Introduction 2. Top Constructive Books for Workplace Engagement 2.1 Employalty 2.2 Enhancing Employee Engagement and Productivity in the Post-Pandemic Multigenerational Workforce 2.3 Cultivating Culture 2.4 Beyond Human Resources Management Within Organizations 2.5 Excellence in People Analytics 2.6 People Strategy 2.7 People Operations 2.8 Employee Engagement: A Human Resource Management Perspective 2.9 Engaging Virtual Meetings 2.10 Ways to Build Employee Engagement 3. Key Takeaways 1. Introduction In today's changing work environment, fostering a culture of engagement and productivity is more critical than ever. With the challenges posed by remote work, multigenerational teams, and the constant quest for talent retention, leaders and HR professionals are on the lookout for strategies and insights that can drive commitment and excellence within their organizations. This article delves into top books for workplace engagement that offer innovative, practical, and research-backed approaches to enhancing workplace engagement. From igniting commitment among top talent to leveraging workforce data for strategic advantage, these reads provide a comprehensive toolkit for anyone looking to turn organizational culture into a strategic asset. Explore these talent management books to elevate organization's performance and employee satisfaction to new heights. 2. Top Constructive Books for Workplace Engagement Exploring effective strategies for boosting employee engagement is crucial for any organization aiming to enhance productivity and retain top talent. This section features the top books for workplace engagement that offer innovative insights and practical approaches to cultivating a motivated and committed workforce. Each selection provides leaders and HR professionals with the latest strategy and trends needed to foster an environment where engagement thrives. 2.1 Employalty Author: Joe Mull 'Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work' is an exploration into the dynamics of the modern workforce. The book is an essential asset for companies trying to hold on to their best employees and maintain a culture of dedication in the face of rapid shifts in standards and expectations at work. These books serve as one of the most vital employee engagement books for recruiters and hirers, providing insightful guides for developing employee skills and abilities and thus empowering organizations to thrive amidst evolving workforce dynamics. Introduces the innovative concept of 'employalty' to describe the crucial intersection of employment and loyalty in the modern workplace. Offers actionable strategies to foster a sense of belonging, purpose, and fulfillment, enhancing employee engagement and loyalty. Highlights the importance of flexible work arrangements and inclusive leadership in adapting to contemporary workplace expectations. Provides insights into boosting productivity, fostering innovation, and improving retention rates in a competitive business environment. 2.2 Enhancing Employee Engagement and Productivity in the Post-Pandemic Multigenerational Workforce Authors: Bryan Christiansen, Angela M. Even The book 'Enhancing Employee Engagement and Productivity in the Post Pandemic Multigenerational Workforce' provides an insightful look at the complex opportunities and challenges that firms are facing post COVID-19. This book explores in depth the dynamics of a multigenerational workforce, exposing the unique work styles, attitudes, and preferences that each generation brings to the workplace. Provides an in-depth look at the multigenerational mix of today's workforce. Utilizes case studies and research findings to explore effective strategies for enhancing engagement and productivity. Provides practical examples and actionable strategies focused on addressing contemporary challenges such as remote work adaptation, flexible scheduling, mental health support, and career development opportunities. Emphasizes the importance of creating an inclusive and collaborative workplace culture that leverages generational differences as a strength. 2.3 Cultivating Culture Author: Brad Federman 'Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less' is an essential, practical book for HR professionals who are committed to developing a lively and interesting workplace culture. This book is notable for its practicality; it provides a wide range of quick and easy to implement strategies for enhancing employee engagement that busy professionals may include in their everyday routines. Provides 101 quick, practical, and effective ways to improve workplace culture that can all be implemented in 15 minutes or less. Covers a wide range of activities, from setting up brief brainstorming sessions and mutual recognition programs to adding mindfulness exercises, thereby guaranteeing a fit for various organizational goals and preferences. Backs each strategy with research and real world examples, showcasing the tangible benefits of nurturing a positive workplace culture on employee satisfaction, productivity, and retention. Utilizes a user friendly format, making the advice accessible and implementable for a wide audience, including HR professionals, managers, and team leaders across all industries. 2.4 Beyond Human Resources Authors: Fernando Martín Alcázar, Natalia GarcíaCarbonell, Gonzalo Sánchez Gardey 'Beyond Human Resources: Research Paths Towards a New Understanding of Workforce Management Within Organizations' is creative work that explores opportunities in workforce management by going beyond conventional human resources concepts. By conducting multidisciplinary studies, the writers reveal the complex interactions that exist between people, groups, and the organizational ecosystem. This book advocates for a more complicated and comprehensive strategy, serving as a clear appeal to reconsider how employee behavior and performance are perceived in the corporate world. Questions the efficacy of conventional human resources methodologies, suggesting that they may not fully capture the complex realities of workforce dynamics. Utilizes interdisciplinary research from psychology, sociology, and organizational behavior to analyze the complex interactions that influence workplace culture and employee motivation. Introduces innovative research paths, including the exploration of social networks within organizations, the impact of organizational culture, and the role of individual motivations in shaping employee performance. Offers theoretical insights and empirical evidence to support the need for new frameworks in understanding workforce management. Discusses the potential transformative effects of technology on workplace relationships and the importance of emotions in organizational decision-making processes. 2.5 Excellence in People Analytics Authors: David Green, Jonathan Ferrar 'Excellence in People Analytics: How to Use Workforce Data to Create Business Value' demonstrates the revolutionary potential of people analytics in the commercial world. Renowned HR and people analytics professionals, the authors lay out a plan for incorporating data-driven insights into the foundation of HR procedures. They clarify how efficiently mined and processed workforce data can transform hiring, talent management, employee engagement, and performance assessment procedures from the perspective of real-world applications, eventually fostering organizational growth and innovation. Underscores the critical role of a data-driven approach in modern HR management, highlighting how analytics can inform strategic decisions and enhance organizational effectiveness. Presents practical strategies and best practices for leveraging workforce data, guiding readers through the intricacies of data collection, analysis, and interpretation. Features compelling case studies and examples from various organizations that have successfully implemented people analytics to optimize HR processes and drive significant business value. Explores the application of advanced analytics techniques, including predictive modeling and machine learning, to gain deep insights into employee behavior and forecast future workforce trends. 2.6 People Strategy Author: Jack Altman 'People Strategy: How to Invest in People and Make Culture Your Competitive Advantage' explores the critical role that culture and people play in ensuring organizational success. Using his extensive experience as an entrepreneur and business leader, the author offers a thorough framework for investing strategically in people and utilizing culture as a special competitive advantage. This book emphasizes how important it is for people's strategies to be in line with an organization's larger goals and core values. It also shows how this alignment may increase engagement, spark creativity, and improve overall performance. Advocates for the central positioning of people and culture within the strategic planning of an organization, highlighting their influence on long term success. Stresses the importance of integrating the hiring process, development, and retention practices with the aim of fostering a vibrant and productive workplace culture. Covers a wide range of people management aspects, from recruitment and performance management to learning, development, and employee wellness, offering a toolkit for creating a high performing team. Provides guidance on developing a culture that not only attracts but also retains top talent by promoting a sense of belonging and purpose. 2.7 People Operations Authors: Kevin Marasco, Tracy Cote, Jay Fulcher The book 'People Operations: Automate HR, design a Great Employee Experience, and Unleash Your Workforce' sets a new standard for the development of HRM. This study presents 'People Operations,' a cutting-edge approach that leverages technology, data analytics, and design thinking to completely transform conventional HR procedures. The authors present a strong argument for the transformation of HR into a key driver of corporate success, contending that adopting a more flexible, technologically advanced strategy may greatly improve productivity and the employee experience. Critiques conventional HR methodologies for being outdated and proposes a shift toward an agile, technology-enabled approach to HR management. Advocates for the central role of data-driven insights and automation tools in modernizing HR processes and improving employee engagement. Provides a wealth of practical examples and case studies demonstrating how companies can implement ‘People Operations’ to streamline HR functions and improve workforce management. Outlines actionable strategies for leveraging technology and data analytics across various HR processes, including recruitment, onboarding, performance management, and talent development. Emphasizes the importance of design thinking in creating a seamless and empowering employee experience, aimed at boosting engagement, productivity, and innovation. 2.8 Employee Engagement: A Human Resource Management Perspective Authors: Cam Caldwell, Verl Anderson An in-depth analysis of the fundamentals of employee engagement within the context of human resource management can be found in 'Employee Engagement: A Human Resource Management Perspective’. The book makes a strong case for how important engagement is to obtaining increased output, higher retention rates, and better organizational performance. With a background in psychology, management, and HR, the authors have used their knowledge to analyze the intricate factors that affect employee engagement and the critical role HR specialists play in developing an atmosphere where engagement succeeds. Investigates the comprehensive impact of employee engagement on key organizational outcomes, including productivity, retention, and overall performance. Provides an extensive analysis of the drivers of employee engagement, incorporating research and theories from psychology, management, and human resources. Covers a broad spectrum of HR practices and initiatives, from recruitment and onboarding to performance management and career development, emphasizing their significance in fostering engagement throughout the employee lifecycle. Offers practical examples, case studies, and actionable insights, equipping HR professionals with the tools and techniques necessary for measuring and enhancing levels of employee engagement. 2.9 Engaging Virtual Meetings Author: John Chen 'Engaging Virtual Meetings: Openers, Games, and Activities for Communication, Morale, and Trust' is a pivotal guide tailored for the new norms of remote work and virtual collaboration. This book emerges as an essential resource for leaders, facilitators, and anyone involved in orchestrating virtual meetings, offering a rich compilation of creative and practical activities designed to make online gatherings more dynamic, interactive, and successful. Provides a diverse toolkit of openers, games, and activities specifically crafted for enhancing engagement in virtual meetings. Offers detailed instructions and adaptable ideas for a wide range of exercises aimed at improving communication, boosting morale, and fostering trust among participants. Empowers facilitators to conduct virtual meetings that are not only productive but also enjoyable and motivating for all participants. Shares insights on how to kick start meetings with energizing activities, promote collaboration through interactive games, and strengthen team relationships with trust building exercises. 2.10 180 Ways to Build Employee Engagement Authors: Brian Gareau, Al Lucia 180 Ways to Build Employee Engagement: How to Maximize Your Team's Commitment, Effort, and Loyalty is a detailed compilation of strategies aimed at bolstering employee engagement within any organization. Drawing from their vast expertise in organizational development and human resources, the authors have curated a list of 180 actionable tips and practices to enhance the workplace atmosphere, ensuring employees feel valued, motivated, and loyal. Presents a comprehensive suite of strategies designed to foster a positive work culture, elevate recognition, streamline communication, and support employee growth and development. Each of the 180 ways is articulated with clarity, providing leaders and managers with tangible actions to improve employee engagement effectively. Emphasizes the importance of creating an environment where employees are encouraged to commit fully, exert their best effort, and remain loyal to the organization. The book is formatted for ease of use, allowing readers to quickly identify and implement strategies that align with their specific organizational objectives and challenges. 3. Key Takeaways Featuring a carefully curated selection of top books for workplace engagement, this article serves as a valuable resource for HR professionals, recruiters, and team leaders seeking to enhance employee engagement and foster stronger team dynamics. Looking ahead, embracing innovative approaches to engagement will be crucial for attracting and retaining top talent. By investing in continuous learning and leveraging the wisdom shared in these inspiring employee engagement books, HR professionals can stay ahead of the curve and cultivate environments where employees thrive, fostering a culture of inclusivity, innovation, and growth. Hiring managers and recruiters may effectively manage the changing world of employee engagement and team development with the help of these workplace engagement solution books.

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Listen and act: how to get employee experience management right

Article | February 11, 2020

As the science behind employee engagement evolves, it’s become clear just how much businesses can gain from a happy and involved workforce. From improved performance, to reduced attrition, increased revenue and even a better customer experience, employee engagement is at the heart of business growth. Given these benefits, it’s no surprise that the role of HR departments is moving beyond just managing people and towards managing experiences.

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HR System Pros LLC

Full Service Human Resources Consulting Firm for Businesses. Specializing in Strategy, Implementation, and Project Management of HR Operations and HR Technology for companies. We support Human Resources departments in projects, day to day operations, and annual processes, providing HR and HR Technology expertise when they need it most. Seminars and Workshops for Job Seekers Job Hunting in the Age of Automation an Insider’s Guide to Getting Hired.

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RECRUITMENT & RETENTION, Remote Workforce

Talview Unveils AI-Powered Candidate Authentication Feature on Microsoft Teams for Remote Hiring

PRnewswire | June 20, 2023

Talview, a leading provider of AI-powered hiring solutions, has launched its Candidate Authentication feature for Microsoft Teams. This feature is set to change the remote hiring process, simplifying the recruitment procedure for remote teams and ensuring a high-quality hiring experience. The COVID-19 pandemic has increased the trend of remote work, often making it necessary to conduct end-to-end recruitment processes without meeting candidates in person. However, this convenience has also brought challenges, including a significant increase in the number of impersonation cases. Many organizations get to know about the imposter only once the candidate is on-boarded. To overcome this challenge, Talview's Candidate Authentication feature on Microsoft Teams utilizes advanced facial recognition technology and seamlessly integrates with Talview's online proctoring solution. The feature matches the candidate's face with their government-issued ID and a base image available in the database, ensuring authenticity of the candidature. The verification occurs at every stage of the recruitment process, allowing recruiters to detect impersonation early on. The app also records the entire interview, which can be reviewed later. With Talview's Candidate Authentication feature, recruiters and hiring managers can confidently interview the right candidate while protecting their organization's reputation by identifying fraudulent candidates at the beginning of the recruitment process. This feature simplifies remote hiring while ensuring secure and compliant recruitment procedures. "The Candidate Authentication feature on Microsoft Teams is an innovation that reflects Talview's commitment to ensuring a seamless, secure, and compliant recruitment process for remote teams," said Sanjoe Tom Jose, CEO, and Co-Founder of Talview. "Our integration with Microsoft has helped us to drive innovation, and we will continue to work together to provide hiring teams with the best tools to succeed in a rapidly evolving job market." Since 2017, Talview has focused on providing tools that increase collaboration among hiring teams through improved scheduling and selection processes. The integration of Talview's AI-powered hiring solutions with Microsoft Teams is a significant step forward in the remote hiring process, and the Candidate Authentication feature is another innovation that enhances Talview's position as a leader in AI-powered hiring solutions. "Talview's AI-powered Candidate Authentication feature on Microsoft Teams enhances and makes the process of candidate verification easier, faster, and more accurate. The integration also ensures security and compliance boundaries for recruitment procedures," said Ben Summers, Director, Microsoft Teams and Microsoft 365 Platform Marketing at Microsoft Corp. Talview's Candidate Authentication feature is available on Microsoft Teams, empowering remote teams to streamline their recruitment process with ease, all while ensuring security and compliance. To take advantage of this cutting-edge feature, existing Microsoft customers can conveniently purchase it through Microsoft Commercial Marketplace. About Talview Talview offers an award-winning Measurement Platform that orchestrates workflows for hiring and credentialing. Talview Exam Solutions deliver a superior user experience through an interface that is modern, multi-lingual, accessibility friendly, and a proctoring experience that is non-intrusive. Talview Proctoring Solution can integrate into any LMS (Learning Management Systems), Exam Engine, or other web platform, allowing organizations to augment their proctoring capacity, use their own proctors if desired, and easily support Performance Based Exams. In addition, Talview is one of the first providers to incorporate an immersive experience for test takers via the Metaverse. Talview delivers a platform to better engage an industry's community with Candidate Management capabilities. Learn more at Talview.com.

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Compensation Management, Payroll

Paysend Partners with Ontop to Provide Instant and Cost-Effective Salary Payments to Millions of Workers

PRweb | May 29, 2023

Paysend, the global card-to-card transfers pioneer and global payments platform, is announcing today a new partnership with global payroll platform Ontop, enabling employers to make faster and more cost-effective salary payments to workers and contractors. Paysend will power Ontop’s new payout-to-cards capability for employee and contractor payroll. This will enable remote workers paid through the Ontop platform to send their money directly to their local cards instantly and at a low cost. The Ontop platform enables companies to scale internationally and currently provides employer-of-record services (EoR), compliance, and payroll services to over 950 companies worldwide. Remote workers who receive payment through the Ontop platform can now conveniently transfer their funds to their VISA or Mastercard card, replacing current cumbersome arrangements involving delays and fees through the need to use the Swift system. To make use of the Paysend platform, contractors simply need to supply their full name and bank card number, and they can instantly and directly access their money using Mastercard or Visa Rails. No more uncertainty around payday, and no more Swift or intermediary bank fees. 90% of transfers arrive in 15 seconds or less. Juan Pablo Acosta, Head of Payments & Business Enhancement at Ontop, welcomed the partnership, saying, "We are excited to join forces with Paysend to provide our clients with a faster, more efficient, and cost-effective solution for making global payments. This partnership aligns with our mission to provide our clients with the best payroll solutions on the market while enabling them to scale their businesses internationally." Jairo Riveros, Chief Strategy Officer and Managing Director for the U.S. and LATAM at Paysend, added, “We are delighted to be partnering with one of the leading payroll brands and look forward to a close partnership with Ontop. Our market-leading card-to-card payments platform will save time and money, processing salary payments to workers quicker and more cost-effectively than via the banking network.” About OnTop Ontop is a Miami-based startup that enables businesses to make their global payroll process smooth and simple. Building a high-tech product to effortlessly streamline the global payroll process, they help companies onboard new hires, sign their contracts, automate their payments, and also give their workers the possibility to access state-of-the-art financial services. Founded in 2020 and currently among the top Y Combinator-backed startups, Ontop empowers remote workers from all around the world, giving them access to a new generation of financial services for global remote workers such as “Ontop Wallet”, “Ontop Visa Card”, and the Lending product “Ontop Peak”. By anticipating what global operations will look like in the future and developing solutions to address any potential challenges, Ontop has become the go-to platform for businesses of all sizes looking to take their operations beyond borders. About Paysend Paysend is a next-generation integrated global payment ecosystem, enabling consumers and businesses to pay and send money online anywhere, anyhow, and in any currency. Paysend is UK-based and has a global reach, having been created in April 2017 with the clear mission to change how money is moved around the world. Paysend currently supports cross-network operability globally across Mastercard, Visa, China UnionPay, and local ACH and payment schemes, providing over 40 payment methods for online SMEs. Paysend can send money to over 170 countries worldwide and has attracted more than six million consumers to its platform. As a global end-to-end payment platform, Paysend has a global network of banks and international and local payment systems and has partnerships with the major international card networks Visa, Mastercard, and China Union Pay as principal members and certified processors.

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Hr Analytics,Remote Workforce

Caremark Deploys Connecteam's All-in-One App to Manage 7,000 Remote Caregivers Across 115 Franchises

Connecteam | November 04, 2022

Connecteam, which provides everything a company needs to manage and engage its deskless workforce, today announced that Caremark, a UK-based national homecare franchise provider, has deployed Connecteam’s all-in-one workforce management app to manage more than 7,000 remote caregivers across more than 115 franchise offices. According to Caremark CEO David Glover, Caremark needed a better way to engage its distributed workforce and improve communications among its franchise support center, administration staff, franchise owners, and its remote teams of 7,000 caregivers. “Our Care Assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged and part of one big national team, Connecteam checked every box we needed and more. Its ease of use and secure platform enabled us to implement the app quickly with rapid adoption across teams and employees. Most importantly, it has helped us foster a sense of belonging and encouragement across our entire remote workforce which aptly aligns with our core value of caring for all people: customers, employees, franchise owners and care staff.” -Glover Caremark began using Connecteam earlier this year with three franchise offices. Now the app will be used throughout the network to: Open lines of communication between the franchise support center, Caremark offices, and remote employees Survey staff, send notes of gratitude, deliver business-critical messaging, and run refer-a-friend programs Access Caremark policies, procedures and operations manual Conduct mandatory eLearning programs across teams and work groups Deliver portable training licenses to franchise owners, saving them time and money The homecare industry employs hundreds of thousands of people in multiple locations, all working tirelessly to assist people in their homes. They aren’t sitting at their desks reading email messages, By using the Connecteam app to provide a better staff experience, Caremark can improve employee engagement and retention, which will translate into better care for customers too,said Amir Nehemia, CEO and co-founder, Connecteam. Nehemia added: From the get go, we saw that Caremark is doing things differently, putting its care assistants first. By delivering real-time, trackable, digital communication and training across the entire network using Connecteam, the company can successfully engage Caremark’s franchise owners, managers and care staff in an innovative way that wasn’t possible before – resulting in higher efficiency, productivity and retention.” Connecteam helps companies of all sizes and across multiple industries – including healthcare, construction, security, manufacturing, retail, restaurant and hospitality organizations – improve how they manage and engage their deskless workers on the frontlines. The company’s all-in-one app has features for communications, HR and operations, including scheduling, time tracking, attendance, learning and training, employee recognition, and more, to help manage 80% of the global workforce, representing 2.7 billion workers, who are not tied to a desk. The app is also fully customizable without the need for IT support. Connecteam recently launched a free-for-life version of its software for small businesses with up to 10 employees, providing access to the Conneteam app’s full suite — an estimated value of $4,000 per year. About Connecteam Connecteam is a workforce management app for deskless employees providing an all-in-one experience for communications, day-to-day operations, HR and training. Founded in 2016, Connecteam has already achieved 400% growth year-over-year and earned the trust of more than 20,000 global customers across 80 countries, including such leading brands as SodaStream (a PepsiCo company), Sodexo, Saint Gobain, Berry Global and others. Provided as a service (SaaS), Connecteam’s software is available for free to small businesses of up to 10 employees. Connecteam also offers a free, two-week trial for larger companies that want to improve how they manage deskless workers on the frontlines.

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RECRUITMENT & RETENTION, Remote Workforce

Talview Unveils AI-Powered Candidate Authentication Feature on Microsoft Teams for Remote Hiring

PRnewswire | June 20, 2023

Talview, a leading provider of AI-powered hiring solutions, has launched its Candidate Authentication feature for Microsoft Teams. This feature is set to change the remote hiring process, simplifying the recruitment procedure for remote teams and ensuring a high-quality hiring experience. The COVID-19 pandemic has increased the trend of remote work, often making it necessary to conduct end-to-end recruitment processes without meeting candidates in person. However, this convenience has also brought challenges, including a significant increase in the number of impersonation cases. Many organizations get to know about the imposter only once the candidate is on-boarded. To overcome this challenge, Talview's Candidate Authentication feature on Microsoft Teams utilizes advanced facial recognition technology and seamlessly integrates with Talview's online proctoring solution. The feature matches the candidate's face with their government-issued ID and a base image available in the database, ensuring authenticity of the candidature. The verification occurs at every stage of the recruitment process, allowing recruiters to detect impersonation early on. The app also records the entire interview, which can be reviewed later. With Talview's Candidate Authentication feature, recruiters and hiring managers can confidently interview the right candidate while protecting their organization's reputation by identifying fraudulent candidates at the beginning of the recruitment process. This feature simplifies remote hiring while ensuring secure and compliant recruitment procedures. "The Candidate Authentication feature on Microsoft Teams is an innovation that reflects Talview's commitment to ensuring a seamless, secure, and compliant recruitment process for remote teams," said Sanjoe Tom Jose, CEO, and Co-Founder of Talview. "Our integration with Microsoft has helped us to drive innovation, and we will continue to work together to provide hiring teams with the best tools to succeed in a rapidly evolving job market." Since 2017, Talview has focused on providing tools that increase collaboration among hiring teams through improved scheduling and selection processes. The integration of Talview's AI-powered hiring solutions with Microsoft Teams is a significant step forward in the remote hiring process, and the Candidate Authentication feature is another innovation that enhances Talview's position as a leader in AI-powered hiring solutions. "Talview's AI-powered Candidate Authentication feature on Microsoft Teams enhances and makes the process of candidate verification easier, faster, and more accurate. The integration also ensures security and compliance boundaries for recruitment procedures," said Ben Summers, Director, Microsoft Teams and Microsoft 365 Platform Marketing at Microsoft Corp. Talview's Candidate Authentication feature is available on Microsoft Teams, empowering remote teams to streamline their recruitment process with ease, all while ensuring security and compliance. To take advantage of this cutting-edge feature, existing Microsoft customers can conveniently purchase it through Microsoft Commercial Marketplace. About Talview Talview offers an award-winning Measurement Platform that orchestrates workflows for hiring and credentialing. Talview Exam Solutions deliver a superior user experience through an interface that is modern, multi-lingual, accessibility friendly, and a proctoring experience that is non-intrusive. Talview Proctoring Solution can integrate into any LMS (Learning Management Systems), Exam Engine, or other web platform, allowing organizations to augment their proctoring capacity, use their own proctors if desired, and easily support Performance Based Exams. In addition, Talview is one of the first providers to incorporate an immersive experience for test takers via the Metaverse. Talview delivers a platform to better engage an industry's community with Candidate Management capabilities. Learn more at Talview.com.

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Compensation Management, Payroll

Paysend Partners with Ontop to Provide Instant and Cost-Effective Salary Payments to Millions of Workers

PRweb | May 29, 2023

Paysend, the global card-to-card transfers pioneer and global payments platform, is announcing today a new partnership with global payroll platform Ontop, enabling employers to make faster and more cost-effective salary payments to workers and contractors. Paysend will power Ontop’s new payout-to-cards capability for employee and contractor payroll. This will enable remote workers paid through the Ontop platform to send their money directly to their local cards instantly and at a low cost. The Ontop platform enables companies to scale internationally and currently provides employer-of-record services (EoR), compliance, and payroll services to over 950 companies worldwide. Remote workers who receive payment through the Ontop platform can now conveniently transfer their funds to their VISA or Mastercard card, replacing current cumbersome arrangements involving delays and fees through the need to use the Swift system. To make use of the Paysend platform, contractors simply need to supply their full name and bank card number, and they can instantly and directly access their money using Mastercard or Visa Rails. No more uncertainty around payday, and no more Swift or intermediary bank fees. 90% of transfers arrive in 15 seconds or less. Juan Pablo Acosta, Head of Payments & Business Enhancement at Ontop, welcomed the partnership, saying, "We are excited to join forces with Paysend to provide our clients with a faster, more efficient, and cost-effective solution for making global payments. This partnership aligns with our mission to provide our clients with the best payroll solutions on the market while enabling them to scale their businesses internationally." Jairo Riveros, Chief Strategy Officer and Managing Director for the U.S. and LATAM at Paysend, added, “We are delighted to be partnering with one of the leading payroll brands and look forward to a close partnership with Ontop. Our market-leading card-to-card payments platform will save time and money, processing salary payments to workers quicker and more cost-effectively than via the banking network.” About OnTop Ontop is a Miami-based startup that enables businesses to make their global payroll process smooth and simple. Building a high-tech product to effortlessly streamline the global payroll process, they help companies onboard new hires, sign their contracts, automate their payments, and also give their workers the possibility to access state-of-the-art financial services. Founded in 2020 and currently among the top Y Combinator-backed startups, Ontop empowers remote workers from all around the world, giving them access to a new generation of financial services for global remote workers such as “Ontop Wallet”, “Ontop Visa Card”, and the Lending product “Ontop Peak”. By anticipating what global operations will look like in the future and developing solutions to address any potential challenges, Ontop has become the go-to platform for businesses of all sizes looking to take their operations beyond borders. About Paysend Paysend is a next-generation integrated global payment ecosystem, enabling consumers and businesses to pay and send money online anywhere, anyhow, and in any currency. Paysend is UK-based and has a global reach, having been created in April 2017 with the clear mission to change how money is moved around the world. Paysend currently supports cross-network operability globally across Mastercard, Visa, China UnionPay, and local ACH and payment schemes, providing over 40 payment methods for online SMEs. Paysend can send money to over 170 countries worldwide and has attracted more than six million consumers to its platform. As a global end-to-end payment platform, Paysend has a global network of banks and international and local payment systems and has partnerships with the major international card networks Visa, Mastercard, and China Union Pay as principal members and certified processors.

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Hr Analytics,Remote Workforce

Caremark Deploys Connecteam's All-in-One App to Manage 7,000 Remote Caregivers Across 115 Franchises

Connecteam | November 04, 2022

Connecteam, which provides everything a company needs to manage and engage its deskless workforce, today announced that Caremark, a UK-based national homecare franchise provider, has deployed Connecteam’s all-in-one workforce management app to manage more than 7,000 remote caregivers across more than 115 franchise offices. According to Caremark CEO David Glover, Caremark needed a better way to engage its distributed workforce and improve communications among its franchise support center, administration staff, franchise owners, and its remote teams of 7,000 caregivers. “Our Care Assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged and part of one big national team, Connecteam checked every box we needed and more. Its ease of use and secure platform enabled us to implement the app quickly with rapid adoption across teams and employees. Most importantly, it has helped us foster a sense of belonging and encouragement across our entire remote workforce which aptly aligns with our core value of caring for all people: customers, employees, franchise owners and care staff.” -Glover Caremark began using Connecteam earlier this year with three franchise offices. Now the app will be used throughout the network to: Open lines of communication between the franchise support center, Caremark offices, and remote employees Survey staff, send notes of gratitude, deliver business-critical messaging, and run refer-a-friend programs Access Caremark policies, procedures and operations manual Conduct mandatory eLearning programs across teams and work groups Deliver portable training licenses to franchise owners, saving them time and money The homecare industry employs hundreds of thousands of people in multiple locations, all working tirelessly to assist people in their homes. They aren’t sitting at their desks reading email messages, By using the Connecteam app to provide a better staff experience, Caremark can improve employee engagement and retention, which will translate into better care for customers too,said Amir Nehemia, CEO and co-founder, Connecteam. Nehemia added: From the get go, we saw that Caremark is doing things differently, putting its care assistants first. By delivering real-time, trackable, digital communication and training across the entire network using Connecteam, the company can successfully engage Caremark’s franchise owners, managers and care staff in an innovative way that wasn’t possible before – resulting in higher efficiency, productivity and retention.” Connecteam helps companies of all sizes and across multiple industries – including healthcare, construction, security, manufacturing, retail, restaurant and hospitality organizations – improve how they manage and engage their deskless workers on the frontlines. The company’s all-in-one app has features for communications, HR and operations, including scheduling, time tracking, attendance, learning and training, employee recognition, and more, to help manage 80% of the global workforce, representing 2.7 billion workers, who are not tied to a desk. The app is also fully customizable without the need for IT support. Connecteam recently launched a free-for-life version of its software for small businesses with up to 10 employees, providing access to the Conneteam app’s full suite — an estimated value of $4,000 per year. About Connecteam Connecteam is a workforce management app for deskless employees providing an all-in-one experience for communications, day-to-day operations, HR and training. Founded in 2016, Connecteam has already achieved 400% growth year-over-year and earned the trust of more than 20,000 global customers across 80 countries, including such leading brands as SodaStream (a PepsiCo company), Sodexo, Saint Gobain, Berry Global and others. Provided as a service (SaaS), Connecteam’s software is available for free to small businesses of up to 10 employees. Connecteam also offers a free, two-week trial for larger companies that want to improve how they manage deskless workers on the frontlines.

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