How to have a great exit interview with an employee

KATE MARCHANT | May 11, 2021

article image
Exit interviews present a great opportunity for businesses to act on employee feedback. These interviews really do give employers the chance to find out the good, the bad, and the ugly about working for them and, more importantly, information upon which to effect positive change.

So much knowledge and insight on business process can be obtained from these interviews, including: learning and development opportunities, working relationships, insight into job role and design, culture, wellbeing, and much more. Addressing the issues raised in exit interviews not only could ultimately reduce your employee turnover but help to improve the culture and working environment for your employees.

Spotlight

Overseas Recruitment With Visa From India

PLEASE NOTE THAT THIS PAGE IS ONLY FOR INDIANS AS RECRUITMENT IS FROM INDIA ….ARE YOU AN INDIAN SEARCHING FOR JOB OUTSIDE INDIA??? FREE VISA WITH RECRUITMENT / OVERSEAS RECRUITMENT WITH WORK VISATO ABROAD - INTERVIEW FROM INDIA.

OTHER ARTICLES

The What, Why and How of Developing an Employee Engagement Strategy

Article | September 2, 2021

Engaged employees work better, are more productive and encourage others to contribute more. It’s a no-brainer that employees who feel connected to their organizations make for an empowered workforce. This is why employee engagement has an exponential impact on almost every significant aspect of your organization like profitability, revenue generation, sales, customer experience and even recruitment. According to a Gallup study, highly engaged employees result in 21% higher profitability for their companies. Employee engagement is a hot topic among HR leaders across the world and there is a ton of information about it and some ambiguity. But isn’t engagement subjective? And what exactly does it mean to measure employee engagement? And how can you measure it if you can’t define it? What is employee engagement and can it be measured? Employee engagement is the degree of emotional and mental connection an employee has towards their work, team and organization. Employee engagement metrics cover more than just satisfaction, well-being and happiness derived from one’s job. Measuring the right drivers of engagement adapted for your organization’s workplace and culture can reveal more valuable insights. Levels of Employee Engagement Employee engagement can be classified into four levels. From highly engaged to disengaged, here’s how every level is defined and what they mean. High-engagement Positive towards their job and team Champion your organization and brand Motivated to stay long-term Higher productivity and job satisfaction Moderate-engagement Favorable but not fully engaged Unlikely to take initiative On the lookout for other opportunities Room to be more engaged Low-engagement Neutral towards the organization Demotivated about their work and team Likely to underperform Pose a risk of high turnover Disengagement Negative perception towards their work Lack of commitment Misaligned with your organization’s mission and values Negative influence on team members Why is it crucial to measure employee engagement? People-centric organizations are fully aware that their people are one of their most important assets. So, how does employee engagement impact companies on the ground? Multiple studies show they have a direct influence on every critical area of your business. Profitability According to a Gallup study, highly engaged employees result in 21% higher profitability for their companies. On the other hand, another study reveals that disengaged employees cost companies in the US $450 - 500 billion every year. Therefore, profitability is one the most significant aspect of your business and employee engagement is correlated to it. Productivity Engaged employees are reported to be 17% more productive than those that are disengaged. This is because they love their jobs, thus, are willing to go above and beyond their scope of duties and getting more things done. Retention Since engaged employees report higher job satisfaction, they are unlikely to switch jobs. This drastically improves employee retention resulting in reduced costs for the organization. Customer Experience Employee engagement has a direct impact on customer service. Engaged employees are deeply committed to their jobs and endeavor for customers satisfaction. Absenteeism Engaged employees are also less likely to take unnecessary leaves. A Gallup study shows a 41% decrease in absenteeism from impeccable employee engagement alone. Well-being Work is a modern-day source of stress for many workers. However, engaged employees are healthier, have fewer chronic diseases, are less likely to be overweight and more likely to eat healthier and exercise. Overall, it’s a win-win for both employers and employees. Workplace Injuries Engaged employees are more focused. This results in fewer workplace injuries, drastically reducing costs and resulting in better adherence to safety standards. Tracking Employee Engagement The important question is what are the drivers of employee engagement and how do you even begin to quantify engagement? Most organizations start right with employee engagement surveys and witness significant participation. But what steps are taken next once the surveys are complete? For this, choosing your survey questions matter a lot. What to do? Outline your plan of action Collecting information will give you an insight into how your employees relate to the various drivers of engagement. Next, outline the exact outcomes you want out of this strategy. For example, ask targeted questions that reveal perceptions of your organization, the pride your employees take in their work, intention to continue long-term. You can measure these and other parameters you consider important on a scale of 1 to 10 to determine the level of engagement. Determine what matters most to YOUR employees Every organization across industries varies in its workplace dynamics and what its employees consider important. You can determine what employees consider most essential by considering the following universal drivers of employee engagement: My job empowers me to use my best skills. My seniors demonstrate honesty and integrity. I am confident this organization will do well. My job is challenging and mentally stimulating. The senior leaders here value their employees. My opinions are heard and considered at work. I get recognized for my efforts and contributions to the organization. I see opportunities for career growth here. I trust my leaders to lead this organization to grow and succeed. I have all the necessary resources to do my job well. Calibrate your employee engagement strategy Resonance is key. The importance of conducting surveys and having your finger on the pulse of the workplace cannot be understated. However, it is also essential to pace your measuring to enable smart decision-making. Research shows, tracking employee engagement annually is the best route to take. Since employee behaviors change through a period, you want to balance employee surveys to capture responses from everyone. Pulse surveys can help you track engagement in real-time about specific changes and topics. While life cycle surveys will track employee perceptions during appraisals, transfers or promotions. Whatever you choose, ensure it is calibrated to your organization’s specific end goals. What not to do? Now that you know what steps to take next, it is imperative to explore some of the mistakes that you should avoid. Here is a list of things you should not do to avoid miscalculating employee engagement. Don’t rely on pulse surveys Short and specific surveys are crucial in your toolkit, but they are likely to paint only part of the picture. Hence, pulse surveys should not form the crux of your strategy. Instead, it can help you identify trends and patterns over time and shape a more concrete strategy that aligns with your organizational goals. Don’t survey a sample population Surveying a sample population can be deceptive when it comes to measuring employee engagement. Eliminate surveys that don’t cover all your employees and their voices. The results are skewed and the efforts do not help you get to the heart of your organization’s true ethos. Don’t stop at collecting answers to surveys Once you have the insights you need, don’t let them go stale. What this means is you need to take action right away while the results are fresh. This ensures our action steps are steady and aligned to the yielding the outcomes you want. What does action look like? Once you have the data you need, it is time to put it into action. An actionable strategy will help you implement your specific engagement drivers, propose steps to execute your employee engagement strategy, and create accountability for the outcomes you seek. Finally, employing an experience management solution can help you keep track of engagement and the actions you need to take. Frequently Asked Questions Who should collect engagement data? Since engagement data is critical, you must ensure complete confidentiality. However, it is also important to share it with the right stakeholders. Your HR team should drive the efforts to collect the data you need. Who is responsible for taking action on the results of the employee engagement survey? The leadership team, HR and managers all play a role in determining the next steps post the collection of information stage. Your HR teams curate the tool and engagement partners while your leadership visualize the objectives and share progress. They can also support managers in identifying areas of focus where engagement efforts are most needed. Do third-party providers offer employee engagement services? Yes, quite a few third-party services are available if you are considering developing an employee engagement strategy. However, take note that you will want to do the heavy lifting of gathering data and identifying your goals to maximize getting the most out of these professional services. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Who should collect engagement data?", "acceptedAnswer": { "@type": "Answer", "text": "Since engagement data is critical, you must ensure complete confidentiality. However, it is also important to share it with the right stakeholders. Your HR team should drive the efforts to collect the data you need." } },{ "@type": "Question", "name": "Who is responsible for taking action on the results of the employee engagement survey?", "acceptedAnswer": { "@type": "Answer", "text": "The leadership team, HR, and managers all play a role in determining the next steps post the collection of information stage. Your HR teams curate the tool and engagement partners while your leadership visualize the objectives and share progress. They can also support managers in identifying areas of focus where engagement efforts are most needed." } },{ "@type": "Question", "name": "Do third-party providers offer employee engagement services?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, quite a few third-party services are available if you are considering developing an employee engagement strategy. However, take note that you will want to do the heavy lifting of gathering data and identifying your goals to maximize getting the most out of these professional services." } }] }

Read More

How To Design An Effective Employee Onboarding Experience With An LXP

Article | September 2, 2021

Successful onboarding is the key to getting new employees off to the right start. Get it right and your investment in talent pays off. Get it wrong and you risk losing people you just hired. An LXP can enhance the onboarding experience of new employees, but you need to make sure you use it effectively. Studies show how good onboarding can make the difference between new hires staying and not. But often onboarding is simply ineffectual—no more than a box-ticking exercise. But badly handled it can make a new employee feel isolated.

Read More

How the Future of HR Technology is Set to Change

Article | September 2, 2021

A PwC study shows that over 58% of businesses deploy HR technology for attracting and retaining new talent. With the Covid-19 pandemic, HR analytics and automation are slated to embed deeper into the people management framework. The demand for optimal HR tech will put it at the heart of a global transformation in the workplace. While HR professionals will see a drastic rise in their responsibilities, HR tech is evolving even faster. Therefore, keeping up with the latest trends in HR can prove critical in meeting business objectives. The unprecedented demand for tech in workforce management is demonstrated by the fact that by 2022, the HR technology market will surpass $10 billion and there is a reason for that. Covid-19 led disruption in HR management The role of HR has acquired a new dimension post-pandemic, going from supporting a business to driving much of its momentum through its employees. In addition, it has forced organizations to modify their priorities about their workforce. A Harris Poll survey of U.S. employees reveals that about 48% of employees reported feeling isolated from co-workers and 42% felt their career progression has been impacted due to lack of in-person interactions. As a result, employee learning, mentoring, engagement, mental health and all-round wellness are more important than ever. And HR technology is rapidly taking shape to cater to this new outlook. Most successful organizations share the awareness that people management is the key to achieving great heights in business. Taking a people-first approach will help mitigate the hurdles created in the aftermath of a global health crisis. Integrating technology into the fabric of HR management might be the answer. The confluence of HR and technology Now that companies manage a workforce scattered across various physical locations providing a boundless working environment is vital. Simulating an office atmosphere may not be completely possible, but recreating the workplace experience virtually with collaboration, communication, engagement at the core is within reach. Recently, Miami-based startup, Mytaverse launched a VR platform to make remote work more productive and collaborative. On the other hand, HR tech has revolutionized core HR processes as well. Increasingly, human resources professionals are relying on technology to automate everyday operations. It has made paperwork redundant and reduced the scope of administrative duties, creating more efficiency and redirecting precious resources to be used in a strategy-driven manner. In addition, HR functions like payroll and compliance being digitized will make HR a powerhouse of strategy and analysis. Performance management will also see tangible impacts. With the adoption of analytics across employee engagement, recognition and retention components, HR managers can make better data-backed decisions. The pandemic has also provided HR tech startups and software providers with much impetus to innovate new solutions. As a result, feature-rich platforms which offer end-to-end user journeys that align smoothly with every stage of the HR workflow are on the rise. The rapid growth of the HR tech market demonstrates that organizations, too, recognize the need to upgrade their HR tech. Hiring with Artificial Intelligence and Machine Learning While onboarding and recruitment have always relied on technology, Artificial Intelligence (AI) and Machine Learning (ML) are further opening up avenues of optimization. Technology is no longer just the facilitator but a catalyst in the hiring and onboarding process, as proven by the recent launch of Engagement AITM. The only way to improve the recruitment pipeline at scale is to automate the labor-intensive parts of the sourcing process with AI while optimizing candidates for quality. Today, recruiters manually reach out to candidates for each role only to receive a few responses. About 63% say that talent shortage and engagement from candidates is their biggest problem. Talenya's Engagement AITM converts ‘passive’ candidates into applicants without the extra work by optimizing and fully automating the process. - Talenya CEO and Co-founder Gal Almog Talenya, a leader in AI-powered hiring solutions, launched its fully automated talent sourcing software, Engagement AITM, to engage passive job seekers. The tool allows HR teams to be proactive in automating sourcing and contacting candidates who meet requirements. The tool further integrates with Talenya’s Diversity AITM to design talent search keeping the organization’s diversity goals in mind. Software innovations like these take hiring to the next level by integrating organizational HR objectives into one powerful solution. Additionally, with the advent of cloud solutions, organizations have the opportunity to create a truly boundless HR process. Is cloud-based HRMS the future? Any discourse on HR tech is incomplete without the mention of cloud-based human resources management. Today’s HR tech may have eliminated paperwork, but cloud solutions helped organizations put it into action. As a result, HR professionals can store, access and manage vast amounts of information through a centralized portal with virtually endless storage capacity and built-in data security. Small businesses are especially making the most of cloud-based HR software solutions to move from an offline outdated HR function to a more future-ready setup. With single-point tracking, cloud platforms allow HR teams to manage workflows across all HR functions seamlessly. In addition, the flexibility of the cloud and its ability to scale without extensive modifications has leveled the playing field for small businesses. As a result, they can compete better and scale faster. Discovering new horizons of HR Management The future of human resources technology is in good hands as providers and tech leaders continue to keep their eye on the future. Further, data analytics in HR is being used to gather insights into the workforce and to predict patterns and outcomes. For example, predictive analytics will be central to HR as more and more HR teams use it to identify which employees will be successful and most at-risk for turnover. But there is more. Predictive data analytics allows HR teams to identify scope for optimization in areas of productivity, engagement and performance. Not only that, new tools enable HR teams to implement initiatives that boost performance. HR teams can add a layer of analysis to fine-tune processes to perfection with the continued mapping of these measures. Final word To put it simply, the confluence of HR and tech has created an exciting outlook for the function. While the pandemic may have left many repercussions in its wake, it has also exposed HR leaders to the potential of human resources technology to change the face of HR. From being a purely administrative function, HR will acquire a strategic advantage with the help of the latest technology in the future. Being open to solving challenges with the help of HR tech will prove crucial for forward-looking organizations in adopting upcoming technologies. Frequently Asked Questions How does cloud computing help maintain data security? Data security features today are cutting edge and the cloud is no exception. Cloud solution providers today offer comprehensive data integrity that follows global compliance regulations as well. In addition, automation and self-service can further eliminate data manipulation and increase compliance with high-security benchmarks. In what HR functions can data analytics be implemented? Today’s human resources software offers data analytics and reporting across the board. Most HRIS functions offer data collection across recruitment, payroll and retention functions. However, with the rise of employee engagement and recognition, modern HR software solutions can now map and analyze data for workforce management. How to improve adoption of new technologies within the organization? A training program should help orient your employees to adopt new systems into their daily work. Ensure that HR teams develop fast and result-oriented programs that can be tracked for efficiency. It may not be an overnight process, but a dedicated program will enable the smooth implementation of new technologies. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "How does cloud computing help maintain data security?", "acceptedAnswer": { "@type": "Answer", "text": "Data security features today are cutting edge and the cloud is no exception. Cloud solution providers today offer comprehensive data integrity that follows global compliance regulations as well. In addition, automation and self-service can further eliminate data manipulation and increase compliance with high-security benchmarks." } },{ "@type": "Question", "name": "In what HR functions can data analytics be implemented?", "acceptedAnswer": { "@type": "Answer", "text": "Today’s human resources software offers data analytics and reporting across the board. Most HRIS functions offer data collection across recruitment, payroll and retention functions. However, with the rise of employee engagement and recognition, modern HR software solutions can now map and analyze data for workforce management." } },{ "@type": "Question", "name": "How to improve adoption of new technologies within the organization?", "acceptedAnswer": { "@type": "Answer", "text": "A training program should help orient your employees to adopt new systems into their daily work. Ensure that HR teams develop fast and result-oriented programs that can be tracked for efficiency. It may not be an overnight process, but a dedicated program will enable the smooth implementation of new technologies." } }] }

Read More

What are HR Tech Buyers Researching?

Article | September 2, 2021

“HR Should be the digital transformation leader because, in reality ‘digitalization challenges’ are work culture challenges.” - Jane McConnell, Thought Leader Over a year or so, there has been massive transformation across HR technology. Today the business leaders have become significantly more digitalized to remain competitive. In addition, the pandemic has drastically changed the way companies have adapted pace to purchase and implement new technologies. The traditional way of office-based work was replaced with a virtual workforce, prioritizing efficiency and value-creation. Rapid development in fast-paced, low-cost, modernized, and automated HR Tech solutions transforms the global hiring process. This article will guide HR Tech buyers through new technologies and help you alleviate the HR process. Trending HR Tech Features Buyers Want To scale and ease the HR process, companies have started investing in technologies. As a result, many HR Tech companies have come up with easy-to-use and implement solutions to optimize your HR processes and maximize business output. Following are the trending features that businesses are looking forward to when buying an HR Tech solution for their organization. Recruitment In the past year, a lot has happened around the recruitment process. HR professionals focus on achieving higher-value objectives like keeping staff happy and engaged, improving retention, and support recruitment strategies. Recruitment professionals can use Artificial Intelligence-powered tools for applicant sourcing, assessment, and screening. Moreover, Artificial intelligence can also help improve the candidate experience. Virtual Reality (VR) technology can be a worthful tool for recruiting and training employees. Benefits & challenges As an employer, a hybrid workforce and flexible working hours come with many challenges. Allowing remote teams with flexible working hours will help companies attract suitable candidates for the role. However, to adopt an effective remote work, companies need to ensure a secured network, cloud sharing needs to be seamless, and all the necessary software must be successfully managed. Cyber-security is one of the biggest concerns’ companies face, which can be resolved with trusted solution providers. Learning & development Learning and development have become even more important than ever. With workforces such as millennials and Gen Z are craving diversity and inclusion programs from their employers. Challenges HR Tech buyers faced are creating an employee-friendly work culture, easy ways to onboard and train, and offering the right compliance training tool. HR Tech buyers are researching technologies that are easy to implement and roll out a successful HR management program. Talent & People Management The future of the workplace has changed drastically. Talent management and people management in a remote work environment has become even more challenging. Managers and HR are constantly trying to keep the staff motivated, nurturing talent, and empowering them to improve and update holistically is becoming the top priority. Companies will recognize, develop, and retain talent for better team-building with the right technology and collaborative efforts. Leadership Development Businesses need to focus on leadership development. Millennials are confident to take over the workforce soon. However, 63% of these young workforces feel their employers are not fully developing their leadership skills. Complementary leadership includes pairing leaders with balanced skill sets so that they can share responsibilities. This leadership style helps teams remain active and well-organized. Meanwhile, HR can learn how employee performance varies and create a pool of employees recruited for leadership roles. Challenges and buying process The process of buying or investing in new technology may vary between organizations. However, a basic understanding can help build and establish prospects in the pursuit of a digital transformation. Commonly faced challenges in an organization in buying HR technology may be due to the number of decision-makers involved; stakeholders may have pre-notion views, backed by their research, and set of potential solutions are often overwhelming. Following are the steps for a business to considering while buying an HR Tech:- Identifying the problem areas and prioritize Figuring out requirement areas and uncompromised and need for process development Listing down solutions and exploring all the available options, hands-on Selecting an easy to implement, adapt, and process solution Associate with a trusted solution provider Agreement and approval of funding Final Thoughts Investing in the latest HR Tech solution doesn't necessarily be overwhelming or complicated. All the digital solutions companies are expanding to meet the demands of the changing landscape. It's no longer pioneering to have the latest and innovative technology; instead, it's becoming a widely accepted norm. FAQ's Q. Who is an HR Tech buyer? A. HR Tech buyers are the top decision-makers in any organization. They need to anticipate the future of the work environment and provide solutions to build an adaptive and flexible environment for a hybrid workforce. Q. What is new in HR technology? A. Due to a hybrid work environment, employee training and development are moving to the digital realm. This shift has given rise to the development of new and innovative solutions. Some of the latest innovative technologies are using gamification, AI, and AR/VR { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Who is an HR Tech buyer?", "acceptedAnswer": { "@type": "Answer", "text": "HR Tech buyers are the top decision-makers in any organization. They need to anticipate the future of the work environment and provide solutions to build an adaptive and flexible environment for a hybrid workforce." } },{ "@type": "Question", "name": "What is new in HR technology?", "acceptedAnswer": { "@type": "Answer", "text": "Due to a hybrid work environment, employee training and development are moving to the digital realm. This shift has given rise to the development of new and innovative solutions. Some of the latest innovative technologies are using gamification, AI, and AR/VR" } }] }

Read More

Spotlight

Overseas Recruitment With Visa From India

PLEASE NOTE THAT THIS PAGE IS ONLY FOR INDIANS AS RECRUITMENT IS FROM INDIA ….ARE YOU AN INDIAN SEARCHING FOR JOB OUTSIDE INDIA??? FREE VISA WITH RECRUITMENT / OVERSEAS RECRUITMENT WITH WORK VISATO ABROAD - INTERVIEW FROM INDIA.

Events