Listen and act: how to get employee experience management right

February 11, 2020 | 148 views

As the science behind employee engagement evolves, it’s become clear just how much businesses can gain from a happy and involved workforce. From improved performance, to reduced attrition, increased revenue and even a better customer experience, employee engagement is at the heart of business growth. Given these benefits, it’s no surprise that the role of HR departments is moving beyond just managing people and towards managing experiences.

Spotlight

Accounting Career Consultants

Accounting Career Consultants has been providing direct-hire, consulting, and temporary placement services since 1985. We are locally owned but have a national reach. We offer the flexibility of a local staffing company combined with the resources of a larger firm. We are committed to developing long-term relationships with both our candidates and clients. We take the time to learn what is important to both parties to help ensure a good fit.

OTHER ARTICLES
TALENT ACQUISITION, HR STRATEGY

Increasing ROI through Digital Recruitment Marketing

Article | August 24, 2022

Marketing and recruitment are two of the most critical functions in a business. However, just as marketing is key to helping a business sustain in a cutthroat market and position itself as a go-to provider, recruitment marketing is key to winning the war for talent and positioning a company as a coveted workplace. Digital recruitment marketing, there are more avenues to recruit top talent than ever before. Not only does it offer a wide reach, but also the ability to keep track of campaigns and measure the return on investment from these efforts. In this way, you can build a talent community that ensures you have a steady supply of qualified candidates. This is why implementing solid recruitment marketing campaigns is so crucial. However, just like marketing, recruitment marketing requires investment, and marketing leaders must be able to justify these investments to their higher-ups. At its core, recruitment marketing shares much of its process with marketing. It helps to take lessons from how marketing leaders convince higher-ups to invest in their strategies to build a talent pipeline. Building a Business Case for Digital Recruitment Marketing Talent acquisition through recruitment marketing is undeniably effective. But it goes without saying that marketing is an expensive endeavour and when done without due diligence, it can cost your company a lot more than necessary and without yielding the results you’re looking for. In addition, with the same principles used to manage marketing campaigns, you have a better chance of justifying investment in digital advertising to recruit talent. By tweaking a few crucial pieces of marketing tools and techniques, you can craft a marketing strategy aligned to your recruitment objectives. Not all companies have the digital presence that large organizations can boast of. This is why reaching and engaging candidates, positioning an employer brand and designing an online candidate experience are so important. Digital advertising can address all of these objectives by helping create reach and awareness. But first, let’s talk about the key recruitment marketing metrics to track when implementing digital recruitment marketing campaigns. Metrics to Map for Tracking Recruitment Marketing ROI Your ability to build a case with recruitment marketing ROI is limited if you are not tracking the ROI from your digital advertising campaigns. Social Media You cannot track word of mouth, but you can track online conversations. No, it doesn’t mean you can hear what people are saying about the company, but social media recruitment marketing can uncover numerous insights. You can see how much of your audience your posts or ads are reaching, whether they are engaging with your posts by commenting, sharing, or liking it, and if it’s converting visitors into applicants. Pay-Per-Click Campaigns PPC campaigns are a common digital recruitment marketing strategy and are especially effective for reaching an intent-based audience looking for specific roles. PPC ensures your ad is at the top of the pile and gets immediate attention. Time to Hire From applying for a position to being hired, time-to-hire substantially demonstrates the success of your campaign. It requires you to track all the dates and stages of an application’s lifecycle. But what does it have to do with recruitment marketing? According to a study by Inc., the best candidates get recruited within 10 days on average, and your recruitment marketing campaign should contribute towards reducing your average time-to-hire for it to be considered effective. To Conclude These are just a few of the critical metrics you need to track in order to build a case for investing in recruitment marketing. A talent shortage and a competitive hiring landscape make it difficult to find the right talent on time. With digital advertising, you can create result-oriented campaigns that accelerate screening and evaluating candidates by reaching the right candidate personas. A recruitment marketing platform can help you actualize your campaign and adopt seasoned marketing strategies as part of your talent acquisition efforts.

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RECRUITMENT & RETENTION

Adopting a talent optimization strategy

Article | August 19, 2022

Business is a balancing act comprised of trade offs, often competing objectives, and strategic decision-making. As the war for talent rages and the demographics of the workforce continue to change, the candidate and employee experience have shifted from being just HR considerations to being business considerations. Therefore, today’s executives should consider aligning their talent strategies with business strategies as the means by which overall business objectives can be obtained.

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TALENT MANAGEMENT

5 Things HR Can Do To Improve Employee Output

Article | July 20, 2022

Employees are companies most valuable asset – Without the talent, knowledge and expertise those employed bring to an organisation, it’s safe to say that the business world would be a very different landscape. Human Resources is often held responsible for owning the employee value strategy, where we’re now embracing tremendous improvements in how the value that employees bring, can be achieved. Here we’ll explore how data analysis, learning & development, employee engagement, 360 feedback and flexibility all offer a significant opportunity to improve employee output within every organisation in 2020.

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6 Reasons To Invest In Employee Onboarding In Your Organization

Article | February 10, 2020

You never get a second chance to make a first impression. This holds particularly true when it comes to employee onboarding. It's a new hire's introduction to the organization and the experience has a significant impact on employee retention. Unfortunately, that's why it's rare to see many employees with years of tenure. Research by Future Workplace found that 91% of Millennials expect to stay in a job for less than 3 years. Companies lose 25% of all new employees within the first year, according to SHRM, but almost 70% of employees are more likely to stay with a company for 3 years if they experienced great onboarding.

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Spotlight

Accounting Career Consultants

Accounting Career Consultants has been providing direct-hire, consulting, and temporary placement services since 1985. We are locally owned but have a national reach. We offer the flexibility of a local staffing company combined with the resources of a larger firm. We are committed to developing long-term relationships with both our candidates and clients. We take the time to learn what is important to both parties to help ensure a good fit.

Related News

HR ANALYTICS,HR STRATEGY

DISA Global Solutions Completes Acquisition of Global HR Research

DISA Global Solutions and Global HR Research | December 02, 2022

DISA Global Solutions has completed a transformative deal to acquire Global HR Research (GHRR), another industry-leading provider of employee screening services. This is DISA's 30th acquisition in the last five years, complementing our strong organic growth over the same period and accelerating our growth strategy. In addition to expanding our scope of services and balancing our product mix, this transaction also diversifies our end markets, particularly in healthcare. Additionally, GHRR has an extensive network of integrated Applicant Tracking Systems (ATS) and highly automated user-friendly applications that our combined customers will benefit from significantly. Global HR Research (GHRR), founded in 2005, is a leading provider of pre-hire intelligence and employee onboarding solutions, primarily focusing on background screening. Their proprietary platform helps customers make better hiring decisions by providing a comprehensive set of tools for employment screening, compliance, and risk management. Each year, the GHRR team services more than 6,500 accounts and performs 10 million searches. GHRR has earned the trust of numerous companies in the Fortune Top 50, Forbes' Largest Private Companies, and Inc's Top 5000 companies across the U.S. That trust, and their focus on exceptional customer support, is why GHRR was just recognized as the #1 overall ranked provider of "Enterprise Pre-Employment Screening" services according to HRO Today's Bakers Dozen. Additionally, GHRR received the #1 rank in the customer service category for employee screening providers. "Global HR Research is a long-standing brand that has built its reputation on trust and prioritizing the customer experience. I have followed them over the years and have always been impressed with their organic growth and successful strategic acquisitions. Like DISA, customer care distinguishes GHRR from the competition and is exemplified by an impressive retention rate and NPS score. I believe that the combination of our two entities will strengthen our industry-leading position, enhance the depth of our expertise, and ensure we continue to provide the most comprehensive employee screening services. Together, we will identify best practices, implement innovative solutions, and assist our customers as they mitigate risk and safeguard their businesses." -DISA CEO John Peterson Kevin Smith, GHRR Executive Chairman & CEO, added, I have known DISA for a long time as a respected industry leader. We share similar philosophies and values regarding employee success, operational excellence, and customer service. It is important to me that our customers continue to experience these values. The combination of these two companies will positively impact employees and customers, and I'm excited about DISA's vision for the future. To ensure continuity, DISA plans to maintain the existing Global HR Research offices, as well as the teams that have retained such high customer loyalty. DISA is committed to providing all customers with comprehensive employee screening programs and exceptional customer support. About DISA Global Solutions Founded in 1986, DISA is the industry-leading provider of employee screening and compliance services. Headquartered in Houston, with 36 offices throughout the U.S. and Canada, DISA's comprehensive scope of services includes drug and alcohol testing, background screening, occupational health, and transportation compliance. DISA assists employers in making informed staffing decisions while building a culture of safety in their workplace.

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EMPLOYEE EXPERIENCE,EMPLOYEE ENGAGEMENT

UKG partners with Xoxoday to elevate the employee experience for organizations

UKG | December 01, 2022

Xoxoday, a global SaaS Fintech company known for its rewards, engagement, and loyalty infrastructure for businesses, announced a technology partnership with UKG, a leading provider of HR, payroll, & workforce management solutions. This will help organizations and HR leaders elevate the workplace experience through a holistic employee engagement approach that connects, aligns, empowers, & motivates teams. This partnership helps solve significant new-age crises of disengagement and attrition by focusing on employee experience. While UKG helps streamline human capital management and HR service delivery, Xoxoday Empuls helps drive multi-dimensional employee engagement. The partnership also aims to address challenges brought about by the 'Great Resignation' by attracting and retaining top talent, maximizing ROI from every business' biggest resource - their people. UKG solutions are developed with the UKG Life-work Technology™ approach to solution design. Life-work Technology has two components: people systems that inspire the workforce by enabling autonomy & flexibility and connecting people to their colleagues and roles with purpose; and work systems to help businesses thrive by offering higher productivity, optimizing teamwork, and providing more opportunities for people to support each other and their communities. "At UKG, we strive to create lifelong partnerships with our customers, helping them create modern people experiences to drive better business outcomes and anticipate employee needs beyond just work, By cultivating a highly engaged ecosystem of technology partners, including Xoxoday, we're able to help create a more seamless and empowering technology experience." -Mike May, VP, Technology Partnerships, UKG Manoj Agarwal, Co-founder, Xoxoday, says, The partnership comes at a time when technology is getting democratized faster than before, and two strong products, that are solving adjacent problems, come together to provide a better value proposition to their customers while using it as a growth flywheel for both businesses. The partnership with UKG strengthens our vision to create a connected & motivated workforce, breaking silos to achieve better outcomes. About Xoxoday Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with 5,000+ clients across 100+ countries serving 80 million+ end-users. Xoxoday is a 380+ strong team with nine global offices across USA, Ireland, UAE, India, Singapore, Indonesia, Sri Lanka, and Nigeria.

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EMPLOYEE BENEFITS,PAYROLL

Paycom Rolls Out Vault Card

Paycom | November 30, 2022

Paycom Software Inc., a leading provider of comprehensive, cloud-based human capital management software, has announced the launch of the Vault Visa® Payroll Card. With the Vault card and mobile app, employees can get paid up to two days earlier every payroll cycle. It is a financial lifeline for families in a time of high inflation and eliminates the need to spend money on fees for cashing a payroll check. For organizations, offering this convenient option provides a competitive edge to attract and retain employees while helping reduce the administrative burdens related to traditional checks. Offered exclusively to clients of Paycom, Vault provides employees more control over their finances, including access to electronic deposit and 40,000 no-fee Allpoint® ATMs, commonly found at retailers like CVS® and Walgreens®, in the U.S. and Puerto Rico. Vault can also be used as an additional account for paying bills, shopping, vacations, entertainment spending and more. Other advantages for employee Vault card users include: easy access to spending power everywhere Visa debit cards are accepted Visa’s Zero Liability fraud protection simple enrollment through Paycom’s Employee Self-Service® access to numerous exclusive offers and perksfor Visa cardholders, including discounts for hotels, subscriptions, restaurants, retailers, services and more “This is another step to simplify payday and the way consumers spend their hard-earned money,” -Chad Richison, Paycom’s founder and CEO Enrolled employees can enjoy a fully electronic, secure funding experience using all of the security features Paycom and the Vault card have to offer. Upon successful Vault enrollment, employees receive a physical card as well as a digital Vault card to add to their mobile wallet, like Apple Pay® and Google Pay®. It also delivers big wins for employers by: reducing the inconvenience of paper-based payroll providing an edge in hiring and retention with attractive payday options for employees enhancing benefits to combat turbulence in the labor market reducing check fraud with secure electronic funding This latest payroll offering further complements Beti®, the self-service payroll solution from Paycom. Beti guides employees to find and fix payroll errors before submission. By correcting errors in Paycom's easy-to-use app, Beti ensures accurate payroll and eliminates administrative hassles. About Paycom As a leader in payroll and HR technology, Oklahoma City-based Paycom redefines the human capital management industry by allowing companies to effectively navigate a rapidly changing business environment. Its cloud-based software solution is based on a core system of record maintained in a single database for all human capital management functions, providing the functionality that businesses need to manage the complete employment life cycle, from recruitment to retirement. Paycom has the ability to serve businesses of all sizes and in every industry. As one of the leading human capital management providers, Paycom serves clients in all 50 states from offices across the country.

Read More

HR ANALYTICS,HR STRATEGY

DISA Global Solutions Completes Acquisition of Global HR Research

DISA Global Solutions and Global HR Research | December 02, 2022

DISA Global Solutions has completed a transformative deal to acquire Global HR Research (GHRR), another industry-leading provider of employee screening services. This is DISA's 30th acquisition in the last five years, complementing our strong organic growth over the same period and accelerating our growth strategy. In addition to expanding our scope of services and balancing our product mix, this transaction also diversifies our end markets, particularly in healthcare. Additionally, GHRR has an extensive network of integrated Applicant Tracking Systems (ATS) and highly automated user-friendly applications that our combined customers will benefit from significantly. Global HR Research (GHRR), founded in 2005, is a leading provider of pre-hire intelligence and employee onboarding solutions, primarily focusing on background screening. Their proprietary platform helps customers make better hiring decisions by providing a comprehensive set of tools for employment screening, compliance, and risk management. Each year, the GHRR team services more than 6,500 accounts and performs 10 million searches. GHRR has earned the trust of numerous companies in the Fortune Top 50, Forbes' Largest Private Companies, and Inc's Top 5000 companies across the U.S. That trust, and their focus on exceptional customer support, is why GHRR was just recognized as the #1 overall ranked provider of "Enterprise Pre-Employment Screening" services according to HRO Today's Bakers Dozen. Additionally, GHRR received the #1 rank in the customer service category for employee screening providers. "Global HR Research is a long-standing brand that has built its reputation on trust and prioritizing the customer experience. I have followed them over the years and have always been impressed with their organic growth and successful strategic acquisitions. Like DISA, customer care distinguishes GHRR from the competition and is exemplified by an impressive retention rate and NPS score. I believe that the combination of our two entities will strengthen our industry-leading position, enhance the depth of our expertise, and ensure we continue to provide the most comprehensive employee screening services. Together, we will identify best practices, implement innovative solutions, and assist our customers as they mitigate risk and safeguard their businesses." -DISA CEO John Peterson Kevin Smith, GHRR Executive Chairman & CEO, added, I have known DISA for a long time as a respected industry leader. We share similar philosophies and values regarding employee success, operational excellence, and customer service. It is important to me that our customers continue to experience these values. The combination of these two companies will positively impact employees and customers, and I'm excited about DISA's vision for the future. To ensure continuity, DISA plans to maintain the existing Global HR Research offices, as well as the teams that have retained such high customer loyalty. DISA is committed to providing all customers with comprehensive employee screening programs and exceptional customer support. About DISA Global Solutions Founded in 1986, DISA is the industry-leading provider of employee screening and compliance services. Headquartered in Houston, with 36 offices throughout the U.S. and Canada, DISA's comprehensive scope of services includes drug and alcohol testing, background screening, occupational health, and transportation compliance. DISA assists employers in making informed staffing decisions while building a culture of safety in their workplace.

Read More

EMPLOYEE EXPERIENCE,EMPLOYEE ENGAGEMENT

UKG partners with Xoxoday to elevate the employee experience for organizations

UKG | December 01, 2022

Xoxoday, a global SaaS Fintech company known for its rewards, engagement, and loyalty infrastructure for businesses, announced a technology partnership with UKG, a leading provider of HR, payroll, & workforce management solutions. This will help organizations and HR leaders elevate the workplace experience through a holistic employee engagement approach that connects, aligns, empowers, & motivates teams. This partnership helps solve significant new-age crises of disengagement and attrition by focusing on employee experience. While UKG helps streamline human capital management and HR service delivery, Xoxoday Empuls helps drive multi-dimensional employee engagement. The partnership also aims to address challenges brought about by the 'Great Resignation' by attracting and retaining top talent, maximizing ROI from every business' biggest resource - their people. UKG solutions are developed with the UKG Life-work Technology™ approach to solution design. Life-work Technology has two components: people systems that inspire the workforce by enabling autonomy & flexibility and connecting people to their colleagues and roles with purpose; and work systems to help businesses thrive by offering higher productivity, optimizing teamwork, and providing more opportunities for people to support each other and their communities. "At UKG, we strive to create lifelong partnerships with our customers, helping them create modern people experiences to drive better business outcomes and anticipate employee needs beyond just work, By cultivating a highly engaged ecosystem of technology partners, including Xoxoday, we're able to help create a more seamless and empowering technology experience." -Mike May, VP, Technology Partnerships, UKG Manoj Agarwal, Co-founder, Xoxoday, says, The partnership comes at a time when technology is getting democratized faster than before, and two strong products, that are solving adjacent problems, come together to provide a better value proposition to their customers while using it as a growth flywheel for both businesses. The partnership with UKG strengthens our vision to create a connected & motivated workforce, breaking silos to achieve better outcomes. About Xoxoday Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with 5,000+ clients across 100+ countries serving 80 million+ end-users. Xoxoday is a 380+ strong team with nine global offices across USA, Ireland, UAE, India, Singapore, Indonesia, Sri Lanka, and Nigeria.

Read More

EMPLOYEE BENEFITS,PAYROLL

Paycom Rolls Out Vault Card

Paycom | November 30, 2022

Paycom Software Inc., a leading provider of comprehensive, cloud-based human capital management software, has announced the launch of the Vault Visa® Payroll Card. With the Vault card and mobile app, employees can get paid up to two days earlier every payroll cycle. It is a financial lifeline for families in a time of high inflation and eliminates the need to spend money on fees for cashing a payroll check. For organizations, offering this convenient option provides a competitive edge to attract and retain employees while helping reduce the administrative burdens related to traditional checks. Offered exclusively to clients of Paycom, Vault provides employees more control over their finances, including access to electronic deposit and 40,000 no-fee Allpoint® ATMs, commonly found at retailers like CVS® and Walgreens®, in the U.S. and Puerto Rico. Vault can also be used as an additional account for paying bills, shopping, vacations, entertainment spending and more. Other advantages for employee Vault card users include: easy access to spending power everywhere Visa debit cards are accepted Visa’s Zero Liability fraud protection simple enrollment through Paycom’s Employee Self-Service® access to numerous exclusive offers and perksfor Visa cardholders, including discounts for hotels, subscriptions, restaurants, retailers, services and more “This is another step to simplify payday and the way consumers spend their hard-earned money,” -Chad Richison, Paycom’s founder and CEO Enrolled employees can enjoy a fully electronic, secure funding experience using all of the security features Paycom and the Vault card have to offer. Upon successful Vault enrollment, employees receive a physical card as well as a digital Vault card to add to their mobile wallet, like Apple Pay® and Google Pay®. It also delivers big wins for employers by: reducing the inconvenience of paper-based payroll providing an edge in hiring and retention with attractive payday options for employees enhancing benefits to combat turbulence in the labor market reducing check fraud with secure electronic funding This latest payroll offering further complements Beti®, the self-service payroll solution from Paycom. Beti guides employees to find and fix payroll errors before submission. By correcting errors in Paycom's easy-to-use app, Beti ensures accurate payroll and eliminates administrative hassles. About Paycom As a leader in payroll and HR technology, Oklahoma City-based Paycom redefines the human capital management industry by allowing companies to effectively navigate a rapidly changing business environment. Its cloud-based software solution is based on a core system of record maintained in a single database for all human capital management functions, providing the functionality that businesses need to manage the complete employment life cycle, from recruitment to retirement. Paycom has the ability to serve businesses of all sizes and in every industry. As one of the leading human capital management providers, Paycom serves clients in all 50 states from offices across the country.

Read More

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