The Ultimate Workforce Analysis Checklist

HR Analytics and Workforce Analytics: What’s the Difference?

HR analytics is a subset of HR management and encompasses workforce analysis. It is carried out by the HR team to get insights that help improve the HR process. HR analytics looks at things like vacancies, cost per hire, compliance concerns, and many other things that affect businesses.

On the other hand, workforce analytics and planning are subsets of HR analytics. It is the process of analyzing data that directly impacts the work experience, like workflows and processes, technology used, and performance. Workforce analysis is based on employee data analysis and can be used for strategic workforce planning, talent management, and staffing decisions. Its main goal is to align the HR process with the overall business objectives.

A case in point is Lowe’s, a premier retail home improvement chain that used workforce analysis to drive up customer satisfaction. The organization conducted a detailed analysis that revealed a link between employee engagement and customer experience. When employee engagement with customers was higher, customers at Lowe’s reported a better store experience and a 4% increase in spending. There are many such workforce analytics examples that prove the business value of using workforce planning.


How Workforce Planning Analytics Impacts HR Processes

Data analytics is in high demand due to its proven ability to produce actionable insights and shape robust policies. Workforce planning analytics is like data analytics as that it can deliver critical insights into the workforce. It can help uncover patterns across the employee lifecycle and assist HR in developing initiatives and policies that enhance HR processes. Here are the three core areas that the workforce analysis process can influence:


Hiring

Workforce analysis has the power to transform the hiring process. The data and metrics mapped by HR teams can be used to inform decisions about the sourcing, hiring, and management of talent. Some of the use cases include:
  • Screens and shortlists resume automatically
  • Conduct social media background checks
  • Shortlist candidates based on applicant information
  • Identify star talent based on talent and skills of existing top performers
  • Eliminate gender-biased recruitment practices by training better algorithms

Retention

Employee retention is an integral aspect of HR. With workforce planning analytics, the HR team can develop and view insights on how hiring, training, and work experience affect employees’ decisions to stay at a company. Use cases include:
  • Reporting and fixing compensation packages for over-performers
  • Identifying at-risk or barely engaged employees
  • Mapping productivity and performance

Employee Management

The workforce analysis process is especially vital in managing performance and organizational skillset mapping. Some of the use cases you can look forward to are:

Workforce Analytics and Planning Checklist

The use of workforce planning and analytics is growing across industries. It is the practice of gathering and analyzing data about employees to make decision-making more effective. And every data analysis project needs the right start and the right software to be successful. Before your HR team rolls out a workforce analysis process, the following checklist will help them address some critical concerns about the objectives, approach, and future of the workforce analysis results. Here are some checklist items to tick off:


Business Goals and Objectives

Defining the business outcome, goals, and objectives of the project will provide your team with clarity at every stage of the data analysis. It will also help you summarize the problems faced by the workforce and whether the project will be able to address them. Ask questions like:
  • What business goals are we looking to address with workforce data?
  • What is the desired outcome of our workforce analysis process?


Workforce Project Statement

Draft a workforce project statement using existing research, internal studies, and insights from subject matter experts. This will help you develop a testable hypothesis before your team begins interpreting the data they collect.

Stakeholders

  • List out the stakeholders of the project to ensure ownership and accountability are established within the team
  • Project stakeholders must know who is assigned to what action items, with individual assignments contributing to the overall project outcome

Workforce Challenges


Workforce Planning Analytics Action Items

  • Build a communication plan
  • Identify accountability
  • Conduct a workforce gap analysis using the existing data
  • Determine workforce planning analytics KPIs and targets


Measuring Workforce Analysis Findings

  • Develop dashboards, reports, and visual expression of findings
  • Provide project stakeholders clarity through graphic representation of key data points

“People are learning how to do work disparately and with far less oversight. They are learning via remote, virtual formats. They are using analytics and following automated seamless internal processes. The need to constantly upskill and relearn has led to a huge disruption in the workforce ecosystem.”

- Ravi Kikan, Director – Marketing, Online Sales & Growth at ZingHR


Workforce Analytics and Planning Tools

Workforce planning and analytics have evolved immensely with the use of new technologies and modern innovations. From cloud computing to machine learning, employee data analysis has become more accurate and easier than ever. Here are some of the most prominent workforce analysis tools today:


Strategic Planning Map

A strategic workforce planning map aligns HR with the overall business strategy through a top-down approach. It is a software that uses factors such as market trends, patterns, and competition to display graphical insights that can then be used in HR areas like performance management, rewards and recognition, and even hiring.


9-box Grid

The 9-box grid is a succession planning tool that uses visuals to discuss and review an employee’s performance. It is basically a performance management tool that helps HR teams communicate an individual’s potential and work status to their manager.


HR Dashboard

The HR dashboard is an HR professional’s best friend. It provides a consolidated overview of key data points sourced from various core areas like hiring, payroll, performance, attrition, and much more.
There are several HR dashboarding tools available, including BambooHR, Gusto, WebHR, and Dayforce.

Conclusion: Why Investing in your Workforce Matters More than Ever?

Today's workplace is changing fast. As the economy needs smarter, more skilled employees than ever before, there is a greater need for investment in one of the most critical assets: the workforce.

Investing in your workforce can be a significant investment for any organization. However, it pays off in the long run. Efficient workforce planning and analytics can help you transform your HR process for the better. After all, it helps you be more productive by lowering costs and eventually boosting revenue. It also helps with reducing turnover rates and aligns your workforce with the larger goals and visions of your organization.

Frequently Asked Questions


What are the challenges of workforce planning?

There are many challenges to workforce planning. For one, it is difficult to predict the future of the workforce. The main challenge lies in forecasting and analyzing workforce data in a way that provides an accurate picture.


What are the benefits of workforce planning analytics?

There are many benefits of workforce planning analytics, including:
  • Helping a company better understand their employees and what they want from their jobs
  • Providing insights on when to hire new employees
  • Identifying which skillsets, the organization needs to train for the future
  • Providing a plan to manage employees and giving them growth opportunities.


How does workforce planning help with business growth?

Workforce analysis is important for companies to plan and make sure that they have a well-equipped workforce. It also helps them look for new opportunities where they can grow their business.

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Workforce Management

HR Software Excellence: Top 15 Workforce Management Solutions

Article | February 1, 2024

Examining their role in business operations, understand why workforce management tools matter in 2024. Navigate the sea of cloud-based solutions and learn which top WFM tool best suits your needs. 1. Selecting Workforce Management Tool: What Factors to Consider? The adoption of workforce management tools has steadily increased in recent years, becoming a critical component of business operations. Businesses across various sizes are increasingly recognizing the strategic advantage of these tools, such as enhanced control over operations, streamlined communication, efficient task scheduling, and improved insights into employee performance. Nonetheless, choosing the right workforce management solution is not straightforward. The surge in technological innovation has given rise to various cloud-based options, presenting businesses with a wide array of choices in the market. When selecting a workforce management tool, there are many considerations to notice; it's important to thoroughly evaluate your specific needs. One such key factor to consider is the size of your company. While small businesses may find that basic tools for tracking time and attendance suffice, larger organizations typically require more sophisticated solutions equipped with advanced analytics and reporting features. Secondly, decision-makers must take into account their work model. Businesses operating with an on-site model generally have more straightforward requirements than those adopting a hybrid or remote work model. Different work models pose their own unique challenges, like real-time location monitoring, which is a must-have feature for tracking fieldwork. In addition, businesses should also carefully evaluate the compatibility of workforce management solutions with their current digital infrastructure. Aside from their benefits, it's important to recognize that workforce management tools may not cover all aspects of employee management within an organization. Therefore, seamless integration with existing systems, for instance, HR management software, is essential to facilitate efficient data processing and analysis. 2. Top Workforce Management Software and Tools in 2024 2.1 Hireology Hireology is the Applicant Tracking System (ATS) tailored for enterprises leading the industry in recruitment automation and backed by unparalleled customer support. Hireology's employee referral program enhances customer return on investment through comprehensive automation, talent relationship management, and beyond. It provides a comprehensive benefit package designed to enhance work-life balance and job satisfaction. The company has also secured the 8th position out of the top 50 HR products in G2’s Best of Software 2023 Awards and achieved the top rank in user satisfaction by G2 in Fall 2023. 2.2 HROne HROne is an end-to-end HCM software platform designed to streamline HR processes. It provides a comprehensive platform to manage various aspects of employee lifecycle management. HROne offers customizable functionalities and modules to fit diverse business needs. This includes employee data management, attendance tracking, payroll processing, performance management, Asset Management, Helpdesk Module, and a mobile app, providing mobile readiness and accessibility. 2.3 Assembled Assembled is a modern workforce management software designed to scale customer support operations efficiently. The tool is a leading all-in-one workforce management platform for customer experience (CX) teams and BPOs. It helps these teams make informed staffing decisions, improve schedule adherence, and offer better visibility into data to help improve performance. The platform is noted for decreasing manual reporting time by 80%, doubling SLA performance, and boosting agent productivity by 25%. 2.4 APS APS, also known as Automatic Payroll Systems, is a comprehensive workforce management solution that integrates various HR functions into a single platform. The tool provides robust solutions for core HR, payroll, benefits administration, attendance, recruiting, employee onboarding, and more. It enables efficient processing of employee pay, automates employee lifecycle processes, and eliminates inefficiencies associated with managing data across multiple systems. This integration allows HR departments to focus on more strategic tasks. 2.5 Deputy Deputy is a multifaceted workforce management software designed to streamline various aspects of team management. The tool simplifies creating and managing employee schedules with drag-and-drop functionality, allowing for easy assignment of shifts. Additionally, the platform features a time tracking feature where employees can clock in and out using mobile devices, with options for facial recognition and geolocation verification to ensure accuracy. Trusted by renowned organizations such as Amazon, Nike, Uber, and HubSpot, Deputy caters to a broad spectrum of corporate needs, offering flexible pricing plans for businesses of all sizes. 2.6 WebHR WebHR is a comprehensive cloud-based human resource management solution designed to assist organizations in managing the complete employment lifecycle of their employees, from hiring to retirement. The tool operates on the Software as a Service (SaaS) and Cloud Computing model. It integrates various HR and IT functionalities into a unified platform, offering a range of features such as recruitment, onboarding, payroll, time and attendance management, leaves and PTO, performance management, and more. WebHR's user-centric pricing structure starts at $2 per employee per month for an annual subscription. Alternatively, it offers a monthly billing option at $3 per employee. 2.7 Homebase Homebase is a versatile cloud-based time tracking and scheduling solution that caters to the needs of various businesses, particularly small businesses in various industries. It simplifies HR processes by providing tools for employee scheduling, timesheets, and payroll management. Users of Homebase appreciate its ease of use, intuitive user interface, and responsive customer service. It provides automatic scheduling, labor forecasts, GPS tracking, and automatic reminders to staff. Homebase offers several plans to cater to different business needs The Basic Plan is free for a single location and up to 20 users, and it includes basic features like time tracking, scheduling, employee management, and POS integration. For businesses with more than one location, there are three paid plans: Essentials ($24.95/location/month), Plus ($59.95), and All-in-One ($99.95). 2.8 Beekeeper Beekeeper is a digital platform designed primarily for frontline workers, providing a comprehensive suite of tools to enhance organizational productivity and communication. The platform is mobile-first, catering specifically to deskless employees, which sets it apart from traditional office-centric communication tools. • The software facilitates effective communication with features like inline translations, surveys, and polls to ensure that employees receive information in their preferred language and can collaborate efficiently. • Beekeeper offers digital solutions for onboarding new hires, providing training, and managing shift changes. • The platform includes functionalities for creating and managing digital checklists and automating workflows. 2.9 EPAY HCM EPAY HCM is an advanced human capital management and workforce management software that helps companies manage their hourly workforces and become more efficient. The platform encompasses a wide range of functionalities crucial for effective HR management. Key features of EPAY HCM include applicant tracking, onboarding, benefits administration, workforce management, time tracking, and payroll processing. The system is designed to easily conform to any labor environment, facilitating workforce control and compliance with labor laws while reducing labor costs. 2.10 Planday Planday is a versatile cloud-based employee scheduling platform suitable for businesses of various sizes and industries. Its key functionalities include managing employee hours, vacation requests, shift swaps, payroll, and communication. A standout feature is its ability to optimize schedules, helping businesses avoid overstaffing and reduce payroll costs. The platform also offers a location-specific clock-in function, allowing employees to clock in from any device, which gives managers an accurate overview of expected payroll and revenue forecasts. The pricing for Planday starts at €2.49 per user per month for the starter plan, with more advanced features available in higher-tier plans. 2.11 Employee Navigator Employee Navigator is a cloud-based benefits administration and HR management solution. It assists HR departments in offering comprehensive benefits packages and simplifies benefit administration operations. Key features include employee onboarding, PTO tracking, ACA reporting, payroll integration, and a self-service login. The software allows HR teams to manage and track benefits through an online dashboard, monitor enrollment status, manage benefit contributions, review documents, and enroll in benefit packages. Pricing for Employee Navigator starts at $630 per month for the enhanced plan. 2.12 Eddy Eddy is an all-in-one HR Suite designed primarily for small businesses. It streamlines various HR processes such as hiring, onboarding, payroll, time tracking, and people management. The software aims to move businesses away from paper and spreadsheets, offering a web-based HR solution. Eddy is particularly noted for its ease of use in managing digital employee documents, automating the hiring process, and integrating with job search sites. Its pricing starts at $6 per employee per month, with three plans available, each tier offering additional features. 2.13 Breathe Breathe is a multi-award-winning HR software primarily aimed at SMEs. The platform offers a range of functionalities, including employee data management, leave and sickness tracking, HR document management, training, performance, expenses, recruitment, rota scheduling, and more. Breathe's cloud-based, GDPR-compliant, and ISO27001-accredited platform ensures high data security levels. It supports up to 200 employees and is recognized for its ease of use and value for money. The pricing for Breathe varies based on the size of the business, starting at £18 per month for up to 10 employees. 2.14 Proliant Proliant is a comprehensive HR and payroll software solution designed to cater to various business needs. It offers a range of features, including applicant tracking and recruiting, employee onboarding, performance management, payroll and tax services, and an employee self-service portal. Proliant is highly regarded for its comprehensive range of HR features and responsive customer service, making it particularly suitable for businesses looking for a robust solution that covers a wide spectrum of HR and payroll functionalities. It's important to note that while the software does not offer a free version or trial, its pricing is considered competitive for the features it offers. 2.15 Cezanne HR Cezanne HR is a leading software designed for mid-sized companies, catering to 100-3,000 employees. This modern, feature-rich HR system is known for its quick implementation and adaptability, offering a fast return on investment. It provides integrated modules for core HR tasks, onboarding, performance management, absence management, recruitment, time tracking, pulse surveys, and career and succession planning. Its user-friendly interface, customizability, and excellent customer support make it an excellent choice for businesses. Cezanne HR not only complies with GDPR regulations but is also ISO27001 certified. The system is trusted in over 120 countries worldwide. 3. Final Note: Future Trends in Workforce Management As 2024 approaches, the landscape of workforce management is evolving, marked by several transformative trends. Foremost among these is the integration of automation technologies and AI in workforce management that is reshaping human resources by automating significant portions of work and enhancing employee experiences. Concurrently, the adoption of employee self-service tools is on the rise, offering employees greater control over their schedules, benefits, and other aspects of their work life, thus fostering greater engagement and efficiency. Reflecting a growing emphasis on work-life balance, hybrid and remote work models are becoming more commonplace, driven by their ability to offer flexibility and a better balance between professional and personal life. This shift is part of a broader trend toward digital transformation in the workplace, where technological advancements are streamlining operations and necessitating ongoing employee training to keep pace with new tools and systems. Diversity, Equity, and Inclusion (DEI) are also gaining importance as critical components of successful workforce management, with strategies being implemented to create more inclusive and equitable workplaces. All of these suggest that parallel to them, the nature of leadership and management must also evolve, with a greater focus on building an employee-centric culture and promoting fair and transparent practices. Collectively, these trends indicate a future of workforce management that is technology-driven, adaptable, and increasingly focused on enhancing the employee experience.

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Workforce Management

The Definitive Guide to Streamlining Workforce Management in 2024

Article | January 28, 2022

Modern workforce management plays a critical role in the success of an organization. As evolving trends reshape HR practices, they simultaneously enhance employee productivity and propel market growth. Contents 1 Significance of Adopting Workforce Management in 2024 2 Understanding Modern Workforce Dynamics 3 Future Trends in Workforce Management 3.1 Embracing Remote and Hybrid Work Models 3.2 Enhancing Employee Experience and Well-Being: A Shift in Workforce Management 3.3 The Integration of the Gig Economy into Corporate Culture 3.4 Leveraging AI and ML for Workforce Management 4 Top Solution Providers: Leading Firms in Workforce Management 5 Conclusion 1. Significance of Adopting Workforce Management in 2024 Automation AI, and ML (machine learning) are a few of the terms dominating the market today. These technological advancements are not limited to traditional operational domains but have extended their influence into Human Resources as well. As organizations strive to streamline their operations, reduce costs, and maximize the potential of their workforce, they are increasingly turning to these innovations in modern workforce management. In the era of digitization, companies recognize the need to optimize their workforce effectively and leverage the benefits of workforce management. This realization has led to a paradigm shift in HR practices, where 16% of employers are leveraging technology more frequently to monitor their employees. These methods include using virtual time clock systems, tracking work computer usage, and monitoring employee emails, internal communications, and chat platforms. Such monitoring ensures accountability and provides valuable insights into employee productivity and engagement. The growing adoption of these advanced technologies in HR and the broader workforce management domain underscores the urgency and necessity of embracing leading solutions. The statistics speak for themselves, as the global workforce management market is projected to soar to a staggering USD 9.3 billion by 2025, exhibiting a robust CAGR of 9.3%. This projection is a testament to the transformative impact that technology has on how organizations manage and harness the potential of their workforce. As businesses continue to operate in an increasingly competitive and dynamic environment, staying ahead of the curve in workforce management is paramount. Embracing these technological solutions not only enhances efficiency and cost-effectiveness but also empowers organizations to make data-driven decisions, optimize resource allocation, and ultimately thrive in the evolving modern workplace. The journey toward a more efficient and productive workforce is well underway, and the strategic integration of workforce management is a crucial step in that direction. 2. Understanding Modern Workforce Dynamics The evolution of workforce management is not only a reflection of technological advancements, but also a response to the changing demographics and preferences of the workforce. Businesses must note that millennials, who are tech savvy and internet native, constitute a significant portion (30%) of the workforce today. This shift necessitates that organizations not only adopt advanced technology but also to rethink their approach to workforce management, which has experienced a profound transformation, transitioning from traditional approaches to more sophisticated IT and technological solutions. Millennials are accustomed to the rapid pace of technological advancements, and their expectations regarding the workplace are high. To attract and retain this talent pool, businesses must align their workforce management strategies with the digital age. The integration of innovative workforce management solutions can transform how organizations operate. Advanced tools and software enable more efficient forecasting and budgeting, staff scheduling, and time and attendance tracking. Moreover, the focus has extended to more nuanced aspects like employee performance management, compliance, and benefits administration. This comprehensive approach ensures that all facets of workforce management are streamlined and efficient. Automation of these processes is a critical element, as organizations free up their employees by automating routine tasks to focus on more strategic and creative work. This enhances productivity and contributes to greater job satisfaction as employees are engaged in more meaningful work. Additionally, the data generated from these automated processes is a goldmine for insights. Analyzing this data can help organizations identify patterns, forecast future trends, and make informed decisions, thereby staying ahead in a competitive market. 3. Future Trends in Workforce Management Organizational needs are in a state of continuous evolution, reshaping the dynamics that define them. Workforce management, in particular, has undergone significant advancements in recent years, a trend accelerated by the COVID-19 pandemic. Experts predict this progression will persist in the foreseeable future. In response to this changing environment, businesses must adapt their workforce management strategies to meet the needs of the markedly different workforce of 2024. This adaptation is crucial for maintaining competitiveness in the years ahead. In today's fiercely competitive market, it is incumbent upon employers to cultivate an environment where employees are engaged and motivated. Understanding and embracing current trends can be a key strategy in achieving this. Therefore, when considering the adoption of workforce management software, it's essential to take these prevailing workforce trends into account. 3.1 Embracing Remote and Hybrid Work Models The pandemic has significantly reshaped the work landscape, introducing both organizations and employees to the potential of remote work. The preference for these models has grown since, and despite the initial eagerness of employers for a swift return to office-based work, employees have increasingly shown a preference for remote or hybrid models. Research conducted by McKinsey highlights the enduring nature of this shift, indicating that hybrid work is more than just a temporary trend. This survey found that 85% of employees currently engaged in hybrid work models prefer this over traditional on-site models. This preference comes at a time when many organizations are grappling with challenges such as employee burnout, mental health issues, and high turnover rates. Leaders who have been viewing in-person work as a pathway back to normalcy are now faced with the reality of employees' strong inclinations toward flexible working arrangements and growing power to seek such options. Therefore, organizations must adapt to this change not just as a temporary measure but as a long-term strategy. This includes investing in technology that supports remote collaboration, establishing clear communication protocols, and rethinking performance management in a way that is suited for remote and hybrid environments. 3.2 Enhancing Employee Experience and Well-Being: A Shift in Workforce Management In recent years, there has been a strong emphasis on enriching the employee experience. This trend reflects companies’ growing recognition of the value their employees bring to the table. Businesses are increasingly engaging their workforce in meaningful ways, fostering a sense of belonging and importance rather than treating employees as mere replaceable units. Today's workforce craves personalized rewards, enriching experiences, and tailored development opportunities more than ever, underscoring the importance of this approach in modern business practices. Investing in employee well-being is not just a moral imperative but also a strategic one, as it directly impacts productivity, retention, and overall business performance. These past few years have been quite educational, bringing forth new terms like quiet quitting and the great attrition, highlighting the evolving dynamics of the workplace. Consequently, for workforce management in 2024, it is important for corporate leaders to prioritize staff retention, maintain a healthy work-life balance, and encourage global collaboration to adapt to these changing trends. 3.3 The Integration of the Gig Economy into Corporate Culture As corporations adapt to increasingly flexible work environments, the percentage of contract workers and freelancers within the corporate culture is set to expand. A Gartner study forecasts that by 2026, freelancers will comprise 35% of the global workforce, a substantial rise from the 9% recorded in 2020. This trend requires organizations to rethink their workforce strategies to include more flexible and inclusive approaches for integrating this dynamic segment of the workforce. It includes adapting payroll systems, adopting effective collaboration tools, and creating policies that ensure a seamless integration of freelancers into the corporate culture. 3.4 Leveraging AI and ML for Workforce Management The next frontier in workforce management is the incorporation of artificial intelligence (AI) and machine learning (ML), which can prove to be game changers. These technologies can provide predictive analytics, enabling organizations to make proactive decisions. For example, AI can predict staffing needs based on historical data, helping managers to optimize schedules and reduce labor costs. Similarly, ML algorithms can analyze employee performance data to identify training needs or forecast potential compliance issues. 4. Top Solution Providers: Leading Firms in Workforce Management IntelliHR IntelliHR is an Australian company specializing in cloud-based People Management Software-as-a-Service. Its platform is designed to streamline HR processes, focusing on employee engagement, performance management, and data-driven insights. The company’s solutions provide tools for continuous feedback, goal tracking, and analytics, all integrated into a user-friendly interface. The platform emphasizes the use of analytics and automation to help organizations make informed decisions about their workforce, aligning employee performance with company goals. Additionally, IntelliHR offers features like compliance tracking and HR reporting, making it a comprehensive tool for modern HR management. Quinyx Quinyx is a workforce management software company known for its solutions that cater primarily to businesses relying on a frontline workforce. Its frontline platform offers a range of features, including employee scheduling, time reporting, communication, task management, and labor forecasting. The software is designed to streamline the complex processes of managing a flexible workforce, with a strong emphasis on the optimization of labor costs. Quinyx’s solutions aim to improve workforce efficiency, reduce administrative burdens, and enhance employee satisfaction. When I Work When I Work is a leading shift-based workforce management software solution provider. Its platform is known for its user-friendly interface and mobile app, which facilitates easy scheduling and includes a time clock and communication features. It's particularly popular in industries with hourly workers. Key features of the platform include employee scheduling, shift swapping, time tracking, and attendance management, all accessible through both web and mobile applications. The platform aims to improve workforce management by reducing the time spent on scheduling, minimizing labor costs, and enhancing communication between managers and employees. Arcoro Arcoro is a comprehensive workforce management software provider that offers solutions primarily for the construction industry. Its suite of products is designed to help businesses manage their workforce more effectively, focusing on aspects such as talent acquisition, time and attendance, core HR, performance management, and more. Key features of Arcoro's solutions include applicant tracking systems (ATS) for streamlined recruitment, employee onboarding tools, benefits management, and performance evaluation systems. The company software solution also offers workforce planning, compliance, and analytics modules. OnePoint Human Capital Management OnePoint Human Capital Management is an enterprise-class HCM solution provider offering a wide range of HR-related functionalities. The company's platform is known for its unified database architecture, which means that all aspects of HR, payroll, and talent management are integrated into a single system. This integration allows HR to save time, lower costs, stay compliant with streamlined workflows, automate processes, and integrate reporting across all HR functions. Key features of OnePoint HCM include payroll processing, time and attendance tracking, HR management, benefits administration, and talent management. Legion Technologies Legion Technologies, at the forefront of innovation, is a cutting-edge workforce management software provider. The Legion WFM platform, characterized by its intelligence, automation, and focus on employee needs, demonstrates an impressive capacity to yield a thirteen-fold return on investment. This is achieved through its effective schedule optimization, lowering of employee turnover, boosting of productivity, and enhancement of operational efficiency. Catering to a diverse range of sectors, including retail, hospitality, food service, and health and fitness, Legion Technologies stands as a versatile and impactful choice for businesses seeking to streamline their workforce management. Sentric Sentric is a provider of cloud-based Human Resources (HR) and payroll software solutions across various industries. Its platform, SentricHR, is designed to offer a comprehensive suite of HR functionalities in a single, integrated system. Key features of SentricHR include payroll processing, HR and benefits administration, talent management, and time and attendance tracking. The platform allows businesses to streamline their HR processes, from recruiting and onboarding new hires to managing employee data, tracking time-off requests, and processing payroll. Hubstaff Hubstaff is a software company that provides a suite of time-tracking and productivity-monitoring tools, primarily catering to remote and hybrid teams. The company's flagship product, also named Hubstaff, is known for its robust features that help businesses efficiently manage their workforce, especially in a remote or distributed work environment. Hubstaff's tools are designed to automate several administrative tasks, such as invoicing clients based on time tracked, and paying team members. The software integrates with a wide range of other tools and platforms, such as project management software, to provide a seamless workflow. Assembled Assembled is workforce management software specifically tailored for support teams. It focuses on helping businesses optimize their support operations through advanced scheduling, forecasting, and analytics tools. The platform is designed to address the unique challenges faced by customer support teams, particularly those working in BPOs or handling high volumes of customer interactions. The software's forecasting capabilities are another major highlight, providing accurate predictions of staffing needs based on historical data and trends. Deputy Deputy is a global workforce management software provider renowned for its workforce management solutions that cater to businesses of all sizes across various industries. The platform specializes in simplifying scheduling, time tracking, task assigning, and communication among employees and managers. Deputy's comprehensive suite of features aims to streamline operations, reduce administrative tasks, and ensure compliance, making it a highly effective solution for businesses of all sizes. 5. Conclusion As younger generations increasingly populate the workforce, a shift in focus toward enhancing employee experience is becoming evident. This shift is indicative of the future of workforce management. The challenges of managing a workforce have intensified due to evolving market dynamics and the growing diversity and dispersal of employees. Effective workforce management is now more crucial than ever. Organizations that fail to implement integrated workforce management technology risk detrimental impacts on their financial performance. In today's environment, employees seek greater flexibility and control over their work. Consequently, workforce solutions adopted by organizations must consider these preferences. Key focus areas for corporate leaders in the upcoming period will include employee retention, fostering work-life balance, and enhancing collaboration. The new era of employment requires unprecedented adaptability, and staying abreast of the emerging trends in workplace efficiency is vital for businesses aiming for long-term success.

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Workforce Management

Listen and act: how to get employee experience management right

Article | May 1, 2021

As the science behind employee engagement evolves, it’s become clear just how much businesses can gain from a happy and involved workforce. From improved performance, to reduced attrition, increased revenue and even a better customer experience, employee engagement is at the heart of business growth. Given these benefits, it’s no surprise that the role of HR departments is moving beyond just managing people and towards managing experiences.

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5 Things HR Can Do To Improve Employee Output

Article | February 10, 2020

Employees are companies most valuable asset – Without the talent, knowledge and expertise those employed bring to an organisation, it’s safe to say that the business world would be a very different landscape. Human Resources is often held responsible for owning the employee value strategy, where we’re now embracing tremendous improvements in how the value that employees bring, can be achieved. Here we’ll explore how data analysis, learning & development, employee engagement, 360 feedback and flexibility all offer a significant opportunity to improve employee output within every organisation in 2020.

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Workforce Management

Alight and CirrusMD team up to deliver physician-led virtual primary care on Alight Worklife®

Alight Solutions | January 09, 2024

Alight, Inc. a leading cloud-based human capital and technology services provider, and CirrusMD, a physician-first provider of on-demand virtual care, today announced a strategic agreement to offer a chat-enabled, physician-led, virtual care solution. The partnership is aimed at breaking down barriers to virtual care by providing employees with access to expert physicians across a wide range of health care needs on the Alight Worklife platform. “The Alight Worklife platform serves as employees’ comprehensive connection point to their health, wealth, payroll and leaves benefits, which helps employers cut complexities, costs and engage individuals in the moments that matter most,” said Bipin Mistry, chief medical officer at Alight. “The partnership with CirrusMD helps take employee engagement one step further by making physician-led virtual care easily accessible to employees and bridges the gap between virtual clinical care delivery and employer-sponsored benefits navigation.” Helping employees arrive at the most appropriate care Employees on the Alight Worklife platform can engage directly with CirrusMD or be prompted to engage after completing Alight’s AI-powered Symptom Checker online experience to better understand their healthcare needs and guide them to care options, including virtual care provided by CirrusMD. With Single Sign-On (SSO) for fast connections to care within 60 seconds, Alight Worklife enhances the participant experience. CirrusMD’s Physician-first Care & Guidance approach to virtual primary care provides members with always-on, instant access to a doctor via chat-first modality. CirrusMD’s multidisciplinary clinical team conducts encounters on a proprietary clinical intelligence engine that provides real-time insights to physicians based on data from millions of patient-physician interactions. Once employees connect with physicians, CirrusMD offers a seamless, efficient and patient-centric virtual care experience by Connecting patients to physicians in less than a minute, 24 hours per day, 365 days per year, Delivering advanced primary care that includes behavioral health, women’s health, acute care, chronic condition management and more, Physician-led seven-day experiences, interactions that allow time for in-depth diagnosis and treatment, reducing the high costs associated with multiple follow-ups, Text-based chat with options for video, voice and images when needed, Immediate referrals to employer benefits and in-network resources, And real-time Spanish language translation to help overcome potential language barriers. Optimizing the integration of healthcare benefits and clinical workflows The strategic partnership enables employers to select CirrusMD as part of their Alight Healthcare Navigation offering within the Alight Worklife platform. As well, CirrusMD providers benefit from access to Alight’s Symptom Checker results and can reference benefit programs available to the participant which can serve to facilitate patient follow-ups with both CirrusMD care teams and Alight Health Pros for a comprehensive healthcare journey support. This combined solution provides ongoing navigation to appropriate referrals and resources. For example, Alight's support for individuals with Behavioral Health conditions aligns seamlessly with CirrusMD, offering quick access to virtual Behavioral Health support when needed. Employees can be directed to other types of care options such as virtual physical therapy, through referrals made directly from CirrusMD or Alight. “At CirrusMD we are reimagining the point of care to provide the time and information needed to support a productive dialog between patient and physician, giving both the time and information they need for exceptional care experiences,” said Jamie Hall, president and CEO of CirrusMD. “This strategic agreement represents an important milestone in advancing virtual primary care, combining the strengths of Alight Solutions and CirrusMD to transform the healthcare experience for individuals and employers alike.” CirrusMD boasts an 83% issue resolution rate and an 93% overall patient satisfaction rate, and serves notable customers including health plans, large employers and the U.S. Department of Veterans Affairs. About Alight Solutions Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. About CirrusMD CirrusMD delivers Physician-first Care & Guidance, a smart care model founded in the tenets of Advanced Primary Care. It brings together activated members with trusted physicians, relevant resources, and smart technology to change healthcare as we know it. CirrusMD improves speed to care, removes barriers to physicians, brings patient data into the care encounter, and promotes transparency at the point of referral. We believe that when you provide immediate, affordable care at scale you can drive the change needed to improve health and lower cost across an entire population.

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Employee Benefits

Reperio Health Partners with Springbuk in Innovative New Health Intelligence Marketplace for Employers and Benefits Advisors

Springbuk | January 23, 2024

Reperio Health, the only provider of at-home and onsite biometric screenings with instant results, announced a strategic partnership with Springbuk, the leading health intelligence platform for employers and benefits advisors. By integrating Reperio’s full service biometric screening experience with insights from the Springbuk Activate partner marketplace, the solution will enhance healthcare outcomes through data-driven insights and personalized care. The Springbuk Activate marketplace matches employers with possible partners based on their population's health needs or risks, showing them potential opportunities in savings and program engagement – all in one place. "Reperio's innovative at-home and onsite health screening services bring convenience and timeliness to our employees,” said Joy Powell, CEO of Springbuk. “The instant results and metrics-driven insights empower our employer and broker clients and their members to take control of their wellness, marking a significant shift towards preventive care." Reperio worked with Springbuk to develop a customized “card” within the Springbuk application that identifies the number of members in the employer’s population who may qualify for Reperio’s annual biometric screening program and a 12-month savings opportunity estimate based on assumptions of program success. “We are excited to partner with Springbuk to offer their members an integrative, secure and easy-to-use biometric health screening kit,” said Travis Rush, CEO and co-founder of Reperio Health. “It’s our expressed intent to help them — and thousands of others — prioritize their preventive health with actionable insights. We’re proud to be in a collaborative effort to do just that.” About Springbuk Springbuk is a leading-edge health analytics intelligence platform that empowers employers and consultants to sharpen their benefits strategy, advance employee health, and contain costs. The innovative solution offers deep analytic insights, allows data-informed decision-making, and provides curated action steps and strategic direction to maximize return on employee benefit investments. About Reperio Health Reperio Health is the only provider of at-home and onsite comprehensive health screenings with instant results. An innovation in preventive care, Reperio’s patented technology pairs a mobile app with FDA-cleared devices, bringing a consumer-grade experience to biometric screenings. The solution modernizes the costly and inaccessible screening processes deployed today and reaches every corner of the healthcare industry—including employers, providers, payers and more. Clients are empowered by metrics-driven insights and HIPAA-compliant data integration to bolster their wellness, benefits and population health management offerings.

Read More

Workforce Management

Auto Group Creates Culture of Trust and Belonging with UKG

UKG | January 04, 2024

UKG, a leading provider of HR, payroll, workforce management, and culture solutions for all people, announced that Heartland Motor Company, the family-owned parent company for a group of auto dealerships and car washes, is transforming its workplace culture to create a great place to work by building a foundation of trust and belonging with the help of the AI-powered UKG Pro suite. With a mission to create remarkable experiences for its people and the communities it serves, Heartland Motor Company partnered with UKG to empower frontline staff through innovative technology that gives employees a voice to communicate and collaborate with each other and leadership. “I’ve never experienced an HCM solution with as much engagement power as UKG,” said Tina Barte, vice president of HR for Heartland Motor Company. “UKG has generated amazing outcomes for our people with technology that allows us to meet them where they are by soliciting feedback — and then taking action on that feedback — to elevate our culture and build trust as well as a deepened sense of belonging.” Since going live on Pro, Heartland has received positive feedback from employees through regular surveys powered by modern AI and natural language processing (NLP) technology that help the auto dealer understand what is working and where there are opportunities to create an even better experience, no matter where employees are located. “We consistently receive glowing feedback on our onboarding process, driven by our UKG suite, and how the automation of previously manual tasks shows respect for our employees’ time,” said Barte. “We can also automatically schedule performance reviews in UKG and deliver meaningful manager feedback, which has been a big driver of employee engagement. Additionally, we’ve used the responses from exit surveys to raise our wage scales and change our vacation policy and benefits so we’re better supporting our people.” To further engage employees, in line with its great place to work mission, Heartland recently upgraded to UKG AI-powered workforce management, which gives employees access to mobile-first technology that provides greater flexibility and work-life balance. “Our employees love the ability to clock in and out of shifts with their phones, which is something we didn’t have with our prior solution,” said Barte. “For our HR team, UKG makes leave tracking easy for FMLA and other types of leave.” Barte noted that Pro makes work easier for all by empowering employees in every role to focus on meaningful work for themselves and the business, which has led to an overall increase in retention and engagement. “With UKG HR service delivery, we know we are processing every employee inquiry, and with document management, we have created a centralized electronic system that administrators and employees both find easy to use,” said Barte. “UKG has done a phenomenal job launching products that make life easier for everyone and allow us to communicate clearly with employees in support of our great workplace culture.” “Great workplaces like Heartland Motor Company prove that innovative HR technology increases productivity, lowers turnover, and grows the bottom line,” said Hugo Sarrazin, chief product and technology officer at UKG. “Most importantly, the power of AI, coupled with a deep focus on creating a workplace where all people feel heard, valued, and a sense of belonging, leads to incredible people and business outcomes.” About UKG At UKG, our purpose is people. We are on a mission to inspire every organization to become a great place to work through HCM technology built for all. More than 80,000 customers across all sizes, industries, and geographies trust UKG HR, payroll, workforce management, and culture cloud solutions to drive great workplace experiences and make better, more confident people and business decisions. With the world’s largest collection of people data, work data, and culture data combined with rich experience using artificial intelligence in the service of people, we connect culture insights with business outcomes to show what’s possible when organizations invest in their people.

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Workforce Management

Alight and CirrusMD team up to deliver physician-led virtual primary care on Alight Worklife®

Alight Solutions | January 09, 2024

Alight, Inc. a leading cloud-based human capital and technology services provider, and CirrusMD, a physician-first provider of on-demand virtual care, today announced a strategic agreement to offer a chat-enabled, physician-led, virtual care solution. The partnership is aimed at breaking down barriers to virtual care by providing employees with access to expert physicians across a wide range of health care needs on the Alight Worklife platform. “The Alight Worklife platform serves as employees’ comprehensive connection point to their health, wealth, payroll and leaves benefits, which helps employers cut complexities, costs and engage individuals in the moments that matter most,” said Bipin Mistry, chief medical officer at Alight. “The partnership with CirrusMD helps take employee engagement one step further by making physician-led virtual care easily accessible to employees and bridges the gap between virtual clinical care delivery and employer-sponsored benefits navigation.” Helping employees arrive at the most appropriate care Employees on the Alight Worklife platform can engage directly with CirrusMD or be prompted to engage after completing Alight’s AI-powered Symptom Checker online experience to better understand their healthcare needs and guide them to care options, including virtual care provided by CirrusMD. With Single Sign-On (SSO) for fast connections to care within 60 seconds, Alight Worklife enhances the participant experience. CirrusMD’s Physician-first Care & Guidance approach to virtual primary care provides members with always-on, instant access to a doctor via chat-first modality. CirrusMD’s multidisciplinary clinical team conducts encounters on a proprietary clinical intelligence engine that provides real-time insights to physicians based on data from millions of patient-physician interactions. Once employees connect with physicians, CirrusMD offers a seamless, efficient and patient-centric virtual care experience by Connecting patients to physicians in less than a minute, 24 hours per day, 365 days per year, Delivering advanced primary care that includes behavioral health, women’s health, acute care, chronic condition management and more, Physician-led seven-day experiences, interactions that allow time for in-depth diagnosis and treatment, reducing the high costs associated with multiple follow-ups, Text-based chat with options for video, voice and images when needed, Immediate referrals to employer benefits and in-network resources, And real-time Spanish language translation to help overcome potential language barriers. Optimizing the integration of healthcare benefits and clinical workflows The strategic partnership enables employers to select CirrusMD as part of their Alight Healthcare Navigation offering within the Alight Worklife platform. As well, CirrusMD providers benefit from access to Alight’s Symptom Checker results and can reference benefit programs available to the participant which can serve to facilitate patient follow-ups with both CirrusMD care teams and Alight Health Pros for a comprehensive healthcare journey support. This combined solution provides ongoing navigation to appropriate referrals and resources. For example, Alight's support for individuals with Behavioral Health conditions aligns seamlessly with CirrusMD, offering quick access to virtual Behavioral Health support when needed. Employees can be directed to other types of care options such as virtual physical therapy, through referrals made directly from CirrusMD or Alight. “At CirrusMD we are reimagining the point of care to provide the time and information needed to support a productive dialog between patient and physician, giving both the time and information they need for exceptional care experiences,” said Jamie Hall, president and CEO of CirrusMD. “This strategic agreement represents an important milestone in advancing virtual primary care, combining the strengths of Alight Solutions and CirrusMD to transform the healthcare experience for individuals and employers alike.” CirrusMD boasts an 83% issue resolution rate and an 93% overall patient satisfaction rate, and serves notable customers including health plans, large employers and the U.S. Department of Veterans Affairs. About Alight Solutions Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. About CirrusMD CirrusMD delivers Physician-first Care & Guidance, a smart care model founded in the tenets of Advanced Primary Care. It brings together activated members with trusted physicians, relevant resources, and smart technology to change healthcare as we know it. CirrusMD improves speed to care, removes barriers to physicians, brings patient data into the care encounter, and promotes transparency at the point of referral. We believe that when you provide immediate, affordable care at scale you can drive the change needed to improve health and lower cost across an entire population.

Read More

Employee Benefits

Reperio Health Partners with Springbuk in Innovative New Health Intelligence Marketplace for Employers and Benefits Advisors

Springbuk | January 23, 2024

Reperio Health, the only provider of at-home and onsite biometric screenings with instant results, announced a strategic partnership with Springbuk, the leading health intelligence platform for employers and benefits advisors. By integrating Reperio’s full service biometric screening experience with insights from the Springbuk Activate partner marketplace, the solution will enhance healthcare outcomes through data-driven insights and personalized care. The Springbuk Activate marketplace matches employers with possible partners based on their population's health needs or risks, showing them potential opportunities in savings and program engagement – all in one place. "Reperio's innovative at-home and onsite health screening services bring convenience and timeliness to our employees,” said Joy Powell, CEO of Springbuk. “The instant results and metrics-driven insights empower our employer and broker clients and their members to take control of their wellness, marking a significant shift towards preventive care." Reperio worked with Springbuk to develop a customized “card” within the Springbuk application that identifies the number of members in the employer’s population who may qualify for Reperio’s annual biometric screening program and a 12-month savings opportunity estimate based on assumptions of program success. “We are excited to partner with Springbuk to offer their members an integrative, secure and easy-to-use biometric health screening kit,” said Travis Rush, CEO and co-founder of Reperio Health. “It’s our expressed intent to help them — and thousands of others — prioritize their preventive health with actionable insights. We’re proud to be in a collaborative effort to do just that.” About Springbuk Springbuk is a leading-edge health analytics intelligence platform that empowers employers and consultants to sharpen their benefits strategy, advance employee health, and contain costs. The innovative solution offers deep analytic insights, allows data-informed decision-making, and provides curated action steps and strategic direction to maximize return on employee benefit investments. About Reperio Health Reperio Health is the only provider of at-home and onsite comprehensive health screenings with instant results. An innovation in preventive care, Reperio’s patented technology pairs a mobile app with FDA-cleared devices, bringing a consumer-grade experience to biometric screenings. The solution modernizes the costly and inaccessible screening processes deployed today and reaches every corner of the healthcare industry—including employers, providers, payers and more. Clients are empowered by metrics-driven insights and HIPAA-compliant data integration to bolster their wellness, benefits and population health management offerings.

Read More

Workforce Management

Auto Group Creates Culture of Trust and Belonging with UKG

UKG | January 04, 2024

UKG, a leading provider of HR, payroll, workforce management, and culture solutions for all people, announced that Heartland Motor Company, the family-owned parent company for a group of auto dealerships and car washes, is transforming its workplace culture to create a great place to work by building a foundation of trust and belonging with the help of the AI-powered UKG Pro suite. With a mission to create remarkable experiences for its people and the communities it serves, Heartland Motor Company partnered with UKG to empower frontline staff through innovative technology that gives employees a voice to communicate and collaborate with each other and leadership. “I’ve never experienced an HCM solution with as much engagement power as UKG,” said Tina Barte, vice president of HR for Heartland Motor Company. “UKG has generated amazing outcomes for our people with technology that allows us to meet them where they are by soliciting feedback — and then taking action on that feedback — to elevate our culture and build trust as well as a deepened sense of belonging.” Since going live on Pro, Heartland has received positive feedback from employees through regular surveys powered by modern AI and natural language processing (NLP) technology that help the auto dealer understand what is working and where there are opportunities to create an even better experience, no matter where employees are located. “We consistently receive glowing feedback on our onboarding process, driven by our UKG suite, and how the automation of previously manual tasks shows respect for our employees’ time,” said Barte. “We can also automatically schedule performance reviews in UKG and deliver meaningful manager feedback, which has been a big driver of employee engagement. Additionally, we’ve used the responses from exit surveys to raise our wage scales and change our vacation policy and benefits so we’re better supporting our people.” To further engage employees, in line with its great place to work mission, Heartland recently upgraded to UKG AI-powered workforce management, which gives employees access to mobile-first technology that provides greater flexibility and work-life balance. “Our employees love the ability to clock in and out of shifts with their phones, which is something we didn’t have with our prior solution,” said Barte. “For our HR team, UKG makes leave tracking easy for FMLA and other types of leave.” Barte noted that Pro makes work easier for all by empowering employees in every role to focus on meaningful work for themselves and the business, which has led to an overall increase in retention and engagement. “With UKG HR service delivery, we know we are processing every employee inquiry, and with document management, we have created a centralized electronic system that administrators and employees both find easy to use,” said Barte. “UKG has done a phenomenal job launching products that make life easier for everyone and allow us to communicate clearly with employees in support of our great workplace culture.” “Great workplaces like Heartland Motor Company prove that innovative HR technology increases productivity, lowers turnover, and grows the bottom line,” said Hugo Sarrazin, chief product and technology officer at UKG. “Most importantly, the power of AI, coupled with a deep focus on creating a workplace where all people feel heard, valued, and a sense of belonging, leads to incredible people and business outcomes.” About UKG At UKG, our purpose is people. We are on a mission to inspire every organization to become a great place to work through HCM technology built for all. More than 80,000 customers across all sizes, industries, and geographies trust UKG HR, payroll, workforce management, and culture cloud solutions to drive great workplace experiences and make better, more confident people and business decisions. With the world’s largest collection of people data, work data, and culture data combined with rich experience using artificial intelligence in the service of people, we connect culture insights with business outcomes to show what’s possible when organizations invest in their people.

Read More

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