In an ever-changing business environment, kindness in the workplace can sound like a “nice to have” rather than an essential. But kindness matters more now than ever, as new ways of working have given employees more options — making engagement and retention imperative.
Research from the Center for Creative Leadership (CCL) has shown that today’s successful leaders must be more “person-focused” and able to work well with people from varying teams, departments, countries, cultures and backgrounds.
Fortunately, kindness is a skill that can be taught. It plays a key part in emotional intelligence and leadership effectiveness. Kinder interactions among leaders and employees can lead to more effective communication, which can drive positive business outcomes.
During this session, you’ll learn:
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The benefits of kindness in the workplace
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How organizations can encourage kindness in the workplace
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Why kindness is an especially important skill for middle managers
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How to improve your leaders’ ability to show kindness and empathy