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Using Type and Emotional Intelligence to Manage Conflict

As HR professionals, we are often called on to help others manage conflict or to manage the conflict directly ourselves. Many use the popular Thomas and Kilmann approach to support this type of work—but did you also know that Personality Type and Emotional Intelligence are great conflict tools as well? In this session, we will explore how you can use Personality Type or Emotional Intelligence as stand-alone approaches or in conjunction with the Thomas and Killmann to better manage conflict.
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